216 Customer Service Representatives jobs in Derbyshire
Customer Support Specialist
NG1 1AA Nottingham, East Midlands
£25000 Annually
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Posted 1 day ago
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their frontline team in **Nottingham, Nottinghamshire, UK**. This role is fundamental to ensuring exceptional customer satisfaction by providing timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess outstanding communication skills, a problem-solving mindset, and a genuine passion for helping others. You will be the first point of contact for customer inquiries, complaints, and technical issues, playing a vital role in maintaining the company's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to orders, accounts, and product usage.
- Provide detailed product information and guidance to customers.
- Process returns, exchanges, and refunds according to company policy.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for service improvement.
- Educate customers on product features and benefits.
- Handle customer complaints with patience and professionalism, aiming for first-contact resolution.
- Contribute to building a positive and supportive team environment.
Qualifications:
- Proven customer support experience, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a genuine desire to help customers.
- Ability to remain calm and professional under pressure.
- Basic computer literacy and familiarity with online platforms.
- High school diploma or equivalent; further education or certification is a plus.
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0
Customer Support Lead
DE1 1ES Derby, East Midlands
£25000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dynamic and customer-focused individual to step into the role of Customer Support Lead. This is a hybrid position, offering a blend of remote work flexibility and in-office collaboration, based in **Derby, Derbyshire, UK**. As a Customer Support Lead, you will be at the forefront of ensuring exceptional customer experiences. You will manage a team of customer service representatives, providing guidance, training, and performance coaching to foster a high-performing and motivated support environment. Your responsibilities will include overseeing daily support operations, handling escalated customer inquiries and complaints with professionalism and efficiency, and implementing strategies to improve customer satisfaction and retention. You will also be involved in developing and refining support processes, creating knowledge base articles, and analyzing customer feedback to identify areas for improvement. The ideal candidate will possess a strong background in customer service management, with demonstrable experience in leading a team. Excellent communication, problem-solving, and conflict-resolution skills are essential. You should be proficient in using customer relationship management (CRM) software and other support tools. A proactive approach to identifying and resolving customer issues, coupled with a passion for delivering outstanding service, is key. You will be expected to split your time between remote work and working from our office in **Derby, Derbyshire, UK**, requiring excellent organizational skills and the ability to transition seamlessly between environments. This role is a great opportunity to shape customer service delivery and contribute to the growth of the business.
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1
Customer Support Specialist
DE1 1AA Derby, East Midlands
£25000 Annually
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Posted 10 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team in Derby, Derbyshire, UK . This role is essential in providing outstanding support to their valued customers, resolving inquiries, and ensuring a positive customer experience. You will be responsible for handling customer communications via phone, email, and chat, addressing a wide range of queries related to products, services, and accounts. The successful candidate will be adept at troubleshooting issues, providing clear and concise solutions, and escalating complex problems when necessary. Maintaining accurate customer records and documenting interactions is a key part of this role. You will also contribute to improving customer service processes by providing feedback and identifying trends. The ideal candidate will possess excellent communication and active listening skills, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk role is highly preferred. Strong problem-solving abilities and the capacity to remain calm under pressure are crucial. Familiarity with CRM systems and ticketing software is advantageous. You should be a team player with a strong work ethic and a genuine desire to help customers. This is an excellent opportunity to build a career in customer support within a dynamic and supportive environment, with the potential for remote flexibility.
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2
Customer Support Specialist
DE1 2RU Derby, East Midlands
£22000 Annually
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Posted 12 days ago
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Job Description
Our client, a rapidly growing e-commerce company, is looking for a proactive and customer-centric Customer Support Specialist to join their dynamic team in Derby, Derbyshire, UK . This hybrid role offers a blend of remote flexibility and in-office collaboration, ensuring a seamless and supportive customer experience across all channels.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely, professional, and friendly manner.
- Troubleshoot and resolve customer issues related to orders, products, shipping, and returns, ensuring a high level of customer satisfaction.
- Provide detailed product information and guidance to customers, helping them make informed purchasing decisions.
- Escalate complex customer issues to the appropriate departments or management when necessary.
- Process returns, exchanges, and refunds according to company policy.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify trends in customer inquiries and feedback, reporting them to management to improve products and services.
- Assist in the development and maintenance of customer support knowledge bases and FAQs.
- Contribute to a positive and collaborative team environment, sharing best practices and supporting colleagues.
- Meet and exceed key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction scores.
- Stay updated on company products, services, and policies to provide accurate information.
- Proven experience in a customer service or customer support role, preferably within an e-commerce or retail environment.
- Excellent communication skills, both written and verbal, with the ability to articulate information clearly and empathetically.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive attitude, patience, and a genuine desire to help customers.
- Ability to work independently and as part of a collaborative team in a hybrid setting.
- Familiarity with common e-commerce platforms and online payment systems is a plus.
- High school diploma or equivalent; further education or certifications in customer service are advantageous.
- Reliability and a strong work ethic are essential.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
S1 4HG Sheffield, Yorkshire and the Humber
£25000 Annually
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Posted 13 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Sheffield, South Yorkshire, UK . This hybrid role offers a balanced approach to work, combining the benefits of in-office collaboration with the flexibility of remote work. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues. Your primary goal will be to ensure a positive customer experience through exceptional service delivery across various communication channels, including phone, email, and live chat. You will handle a wide range of customer queries, troubleshooting technical problems, providing product information, and resolving complaints with professionalism and patience. This role requires a deep understanding of the company's products and services, coupled with excellent communication and interpersonal skills. You will work closely with other departments, such as sales and technical support, to ensure seamless customer satisfaction. The ideal candidate will be a proactive problem-solver, adept at de-escalating challenging situations and turning potentially negative experiences into positive ones. We are committed to providing our customers with outstanding support, and this role is central to that commitment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve customer issues, escalating complex problems to senior staff or relevant departments when necessary.
- Provide detailed product information and guidance to customers.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer service processes and workflows.
- Contribute to the development of customer support knowledge base and FAQs.
- Achieve key performance indicators related to customer satisfaction and resolution times.
- Build and maintain strong customer relationships through empathetic and effective communication.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding customer service.
- Flexibility to work a rotating schedule, including some evenings and weekends, as required by business needs.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
DE1 2DS Derby, East Midlands
£24000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Join a thriving e-commerce company as a Customer Support Specialist, located in Derby, Derbyshire, UK . This hybrid role is perfect for an individual with exceptional communication skills and a passion for delivering outstanding customer experiences. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction across multiple channels, including phone, email, and live chat. The ideal candidate is empathetic, patient, and possesses strong problem-solving abilities, eager to contribute to a supportive and dynamic team environment.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Handle customer inquiries and resolve product or service problems efficiently and professionally.
- Provide accurate information about products, services, and policies.
- Process orders, returns, and exchanges, ensuring accuracy and adherence to company procedures.
- Identify and escalate priority issues to the appropriate departments for resolution.
- Build and maintain strong customer relationships through positive interactions.
- Gather customer feedback and report on common issues or trends to improve services.
- Assist in training new team members on customer service best practices.
- Maintain detailed records of customer interactions and transactions.
- Proactively identify opportunities to enhance the customer experience.
- Collaborate with sales and logistics teams to ensure seamless customer journeys.
Qualifications and Skills:
- Previous experience in a customer service or call center role is highly desirable.
- Excellent verbal and written communication skills, with a clear and concise speaking voice.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a willingness to go the extra mile for customers.
- Experience with e-commerce platforms is a plus.
- Basic understanding of company products and services.
- Ability to work collaboratively within a team and adapt to changing priorities.
- This role operates on a hybrid model, requiring attendance in our Derby, Derbyshire, UK office for a portion of the week, with the remainder of the time worked remotely.
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5
Customer Support Engineer
NG1 1AA Nottingham, East Midlands
£25000 Annually
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Posted 15 days ago
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Job Description
Our client is seeking a diligent and technically adept Customer Support Engineer to join their team. This role offers a hybrid working arrangement, combining the benefits of in-office collaboration with the flexibility of remote work. Based in Nottingham, Nottinghamshire, UK , you will play a crucial role in ensuring our customers receive outstanding technical assistance.
As a Customer Support Engineer, your primary responsibility will be to provide high-level technical support to clients, troubleshooting software and hardware issues, and guiding them through complex product functionalities. You will be an integral part of the customer success journey, acting as a bridge between our technical teams and our user base. This involves diagnosing problems, replicating issues, and escalating complex cases to the appropriate departments, all while maintaining clear and timely communication with the customer.
Key Responsibilities:
As a Customer Support Engineer, your primary responsibility will be to provide high-level technical support to clients, troubleshooting software and hardware issues, and guiding them through complex product functionalities. You will be an integral part of the customer success journey, acting as a bridge between our technical teams and our user base. This involves diagnosing problems, replicating issues, and escalating complex cases to the appropriate departments, all while maintaining clear and timely communication with the customer.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Escalate complex issues to senior technical staff and track resolution.
- Document customer interactions, issues, and resolutions in the CRM system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in the testing of new software releases and updates.
- Gather customer feedback and report trends to product development teams.
- Collaborate with internal teams to ensure a seamless customer experience.
- Proactively identify potential customer issues and suggest preventative measures.
- Proven experience in a technical support or customer service role, preferably with an engineering or IT background.
- Strong understanding of software and hardware troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Proficiency in using ticketing systems and remote support tools.
- Ability to explain technical concepts clearly to non-technical users.
- A proactive and problem-solving attitude.
- Familiarity with (Specific Software/Product - e.g., cloud platforms, networking concepts) is a plus.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
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6
Customer Support Lead
DE1 2GE Derby, East Midlands
£35000 Annually
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Posted 19 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to guide their dedicated support team in Derby, Derbyshire, UK . This role is essential for ensuring exceptional customer service delivery and fostering positive client relationships. You will be responsible for overseeing daily support operations, coaching and developing the support agents, and implementing strategies to enhance customer satisfaction and loyalty. The ideal candidate will possess strong leadership capabilities, excellent communication skills, and a deep understanding of customer service best practices.
Responsibilities:
Responsibilities:
- Lead, manage, and motivate a team of customer support representatives.
- Monitor daily support activities, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement customer service policies and procedures to improve efficiency and quality.
- Provide training and ongoing coaching to the support team to enhance their skills and product knowledge.
- Handle escalated customer complaints and complex issues with professionalism and tact.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and feedback.
- Ensure the support team meets or exceeds key performance indicators (KPIs).
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Foster a positive and customer-centric team environment.
- Proven experience in a customer service or support role, with at least 2 years in a supervisory or lead capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership and team management skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency with CRM software and customer support ticketing systems.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Experience in the (mention relevant industry, e.g., software, e-commerce) sector is preferred.
- Ability to work effectively in a hybrid environment, balancing office-based and remote work.
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7
Senior Customer Support Specialist
NG1 1HN Nottingham, East Midlands
£30000 Annually
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Posted today
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Job Description
Our client is looking for a highly motivated and experienced Senior Customer Support Specialist to join their dedicated remote team. This position, based in the UK, will be responsible for providing exceptional technical and non-technical support to a diverse customer base. You will handle complex customer inquiries, troubleshoot issues, and work towards timely and effective resolutions, ensuring a high level of customer satisfaction. The ideal candidate will have a proven track record in customer service, with a strong understanding of support ticketing systems and CRM software. Responsibilities include responding to customer queries via phone, email, and live chat, escalating issues when necessary, documenting support interactions accurately, and identifying trends to provide feedback for product and service improvements. You will also be involved in training and mentoring junior support staff, contributing to the development of support knowledge bases and best practices. We are seeking individuals with outstanding communication and interpersonal skills, patience, and a genuine desire to help customers. A technical aptitude and the ability to explain complex solutions in a clear and concise manner are essential. Strong problem-solving abilities and a proactive approach to identifying and resolving customer challenges are paramount. This is a remote-first role, requiring excellent self-management, organization, and the ability to work effectively from a home office environment. You will be a key point of contact, representing the company's commitment to customer excellence. If you are a customer-focused professional with a passion for problem-solving and delivering outstanding support, we encourage you to apply for this rewarding opportunity. Join a collaborative team dedicated to providing top-tier service to our valued customers, regardless of their location.
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8
Lead Customer Support Engineer
NG2 1AR Nottingham, East Midlands
£40000 Annually
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Posted today
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Job Description
We are seeking an experienced and empathetic Lead Customer Support Engineer to manage and elevate our customer service operations. This vital role involves leading a team of support specialists, ensuring timely and effective resolution of customer inquiries, and developing strategies to enhance customer satisfaction and retention. You will be responsible for overseeing the daily operations of the customer support department, troubleshooting complex technical issues, and escalating unresolved problems to the appropriate teams. Developing and implementing support policies, procedures, and training programs for the team are key aspects of this position. You will also analyse customer feedback and support data to identify trends and areas for improvement, contributing to product development and service enhancements. The ideal candidate will possess exceptional leadership and interpersonal skills, a deep understanding of customer service principles, and strong technical aptitude. A Bachelor's degree in a relevant technical field or equivalent experience is required. Minimum of 5 years of experience in customer support, with at least 2 years in a team lead or supervisory role, is essential. Proficiency with helpdesk software and CRM systems is a must. Excellent problem-solving, communication, and conflict-resolution skills are critical. This role is based in Nottingham, Nottinghamshire, UK , with a hybrid working arrangement. You should be passionate about customer success, dedicated to providing outstanding service, and capable of inspiring a team to achieve high standards. This is an excellent opportunity to make a significant impact on customer experience.
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