1630 Customer Service Representatives jobs in Derbyshire

Client Services Accountant | Derby | Full Time, 37.5 hours per week | Hybrid working – 3 days in the office, 2 days working from home | £25,000 - £40,000 D.O.E.

Our client is a leading firm of Chartered Certified Accountants based in Derby. They are a team of qualified financial executives with broad expertise across all areas of accounting, business, and the all-important area of tax.

Are you the r.

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software applications, hardware, and network connectivity.
• Provide clear, concise, and accurate technical guidance and solutions to end-users.
• Document all support interactions, including issues, troubleshooting steps, and resolutions, in the ticketing system.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Identify recurring technical issues and contribute to knowledge base articles and FAQs.
• Maintain a high level of customer satisfaction by delivering prompt and effective support.
• Stay updated on product knowledge and technical advancements.
• Assist with user account management and system configurations.
• Collaborate with development and quality assurance teams to report bugs and suggest product improvements.
• Participate in remote team meetings and training sessions.
• Ensure adherence to service level agreements (SLAs).

• Proven experience in technical support, helpdesk, or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent problem-solving, diagnostic, and troubleshooting skills.
• Superb communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated and able to manage time effectively in a remote work environment.
• A positive attitude and a passion for helping customers.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

The Company:

A well respected and professional financial planning firm with ambitious growth plans.

The Role:

This is a fantastic opportunity for a Head of Client Services Operations who will be based in the Sheffield office of this Wealth Management firm. The role will ensure the smooth running of this office and will be responsible for managing the day-to-day Client operations of the Wealth management / Financial Planning business.

The Head of Client Services Operations will have an understanding of Wealth Management / Financial Planning business and will focus on operational efficiency, regulatory compliance, and exceptional service delivery, working with Paraplanning and Financial Administration teams.

The Head of Client Services Operations will have a leadership skill set and strong people management skills with a background in the wealth management sector.

The Head of Client Services Operations will optimise daily client operations to ensure seamless and efficient client delivery, including investment administration, client servicing, and paraplanning.

The Head of Client Services Operations will identify and implement process improvements to enhance operational efficiency and client satisfaction. Drive team performance by ensuring delivery against agreed KPIs, maintaining accountability and high standards.

The Head of Client Services Operations will work closely with stakeholders across the wider Wealth Management / Financial Planning business. Proactively identifying and mitigating operational risks by maintaining strong control frameworks and ensuring accurate reporting to relevant governance committees.

The Head of Client Services Operations will ensure that the KPI’s supporting Consumer Duty are embedded in the business through regular reporting and action.

The Head of Client Services Operations will provide direction and mentorship to relevant teams, fostering a strong focus on delivering outstanding client service.

Operate as a senior leader with responsibility for both people management and broader Wealth Management business performance.

The Candidate

7 years experience within Client Services Operations within Wealth Management or Financial Planning sector.

Team management / Leadership experience is absolutely essential for this role - having either managed a Client Services, Investment Administration or Paraplanning team (or similar).

A good understanding of the Consumer Duty regulation. The ability to understand and oversee relevant FCA requirements.

Ability to operate at a senior level and work closely with business stakeholders to ensure to ensure procedures, and guidelines continue to meet appropriate industry standards

Able to manage and lead effectively with colleagues at all levels with a growth mindset.

Ambitious and highly communicative.

Business Manager

£40,000 basic + OTE £0,000 | Full-Time, Permanent | Hybrid

Are you a driven sales professional with a background in catering, hospitality, or logistics ?
We’re looking for a commercially minded manager who is hungry for growth, thrives on building strong customer relationships and can lead a team to success.

This role will give you the chance to take ownership of a business area, working closely with senior leadership to deliver ambitious growth plans. You’ll combine hands-on leadership with commercial strategy , ensuring targets are met, people are motivated and customers receive excellent service.

• p>Driving sales growth and expanding customer reach

• Increasing profitability through effective planning and cost control

• Leading, coaching and motivating a small team

• Analysing performance data and making strategic recommendations

• Building strong client relationships and identifying new opportunities

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A proven track record in sales, business development, or account growth

• Background in catering, food services, hospitality, or logistics

• Strong leadership and people management skills

• Commercial awareness with the ability to analyse and act on data

• Highly motivated, ambitious, and adaptable in a fast-paced environment

• £40,000 ase salary + commission (OTE 0,000)

• 25 days holiday plus loyalty scheme

• Nest pension scheme

• Hybrid working – mix of field, office and home-based

Ideal for someone with food industry, catering, or logistics experience who has the drive and ambition to grow a business and make a real impact.

Business Manager

£40,000 basic + OTE £0,000 | Full-Time, Permanent | Hybrid

Are you a driven sales professional with a background in catering, hospitality, or logistics ?
We’re looking for a commercially minded manager who is hungry for growth, thrives on building strong customer relationships and can lead a team to success.

This role will give you the chance to take ownership of a business area, working closely with senior leadership to deliver ambitious growth plans. You’ll combine hands-on leadership with commercial strategy , ensuring targets are met, people are motivated and customers receive excellent service.

• p>Driving sales growth and expanding customer reach

• Increasing profitability through effective planning and cost control

• Leading, coaching and motivating a small team

• Analysing performance data and making strategic recommendations

• Building strong client relationships and identifying new opportunities

< i>

A proven track record in sales, business development, or account growth

• Background in catering, food services, hospitality, or logistics

• Strong leadership and people management skills

• Commercial awareness with the ability to analyse and act on data

• Highly motivated, ambitious, and adaptable in a fast-paced environment

• £40,000 ase salary + commission (OTE 0,000)

• 25 days holiday plus loyalty scheme

• Nest pension scheme

• Hybrid working – mix of field, office and home-based

Ideal for someone with food industry, catering, or logistics experience who has the drive and ambition to grow a business and make a real impact.

Home Office DDaT - Junior Service Desk Analyst

Job Description
Junior Service Desk Analyst
Location: Sheffield - Vulcan House Steel
Hybrid - 60 - 40 - 3 days in the office
Hourly rate: 13.85 (Shift enhancement of around 8% TBC based on rota, hourly example based on 8% - 14.81 )
Working Days/Hours: 8 hours per day between the hours of 7am and 7pm.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Junior Service Desk Analyst.

The IT Service Desk is a 24/7 service, including public holidays. Whilst individual circumstances will be taken into account, there will be a commitment to working at a weekend on a rota basis. We expect this to be an average of 1 weekend every 8-10 weeks .An appropriate allowance will be paid according to the extent of your commitment as detailed above.

List the duties/ responsibilities:

You will be responsible for delivering high quality, customer focused 1st line support to users across the Home Office estate and will play a key role in the provision of IT service support at the Home Office, contributing to the delivery of high quality consistent incident, problem and request fulfilment management processes across the estate.

• First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required
• Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures
• Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes
• Providing stakeholders with updates on the status of technical incident, service requests and problems
• engaging with other DDaT teams and / or suppliers as required.

Skills and Experience Required for the Role

• Good communication and interpersonal skills, with an ability to communicate effectively and professionally
• Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate.
• Good analytical and problem-solving skills
• Customer-focused

Training:
4-6 weeks training will be provided. No holiday during training period.

Clearance level (to be applied for by Brook Street upon a successful application):
BPSS plus SC and NPPV3

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.