What Jobs are available for Customer Service Representatives in Dewsbury?

Contact Centre Advisor

Esholt, BD17 7RH

Full time 40 hours per week (between Monday to Saturday 8am – 5:30pm)

Salary: £25,708.80 + Benefits

Location: On Site (Esholt)

Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!

About the Role

As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.

You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.

Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.

What You Will Be Doing

• Handling inbound calls with professionalism and warmth.
• Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
• Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Why Join Bayfields?

When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
Here at Optum we are looking for Customer Support Analysts to come and join our customer driven, diligent and collaborative team on a permanent basis.
Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software.
This is the perfect opportunity if you are looking to break into the technology industry but perhaps a little unsure of where to start. This doesn't mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at Optum.
**What you'll do:**
As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several pharmacy products. You will be supported in this position to develop your product knowledge, our PharmOutcomes products deliver services for thousands of providers across the UK.
This role will see you have plenty of variety as you will respond to queries that can range from technical advice to potential new user set up over the phone or via our ticketing system. You will be using multiple systems to support our customers, therefore we would look for you to have an understanding of Windows office packages.
Our support service team meet in the office twice weekly. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4.
**Primary Responsibilities:**
+ Handle all queries in a professional manner using effective customer service skills and concise written communication
+ Diagnose & solve issues raised by our medical professionals using process and knowledge gained from training
+ Identify and escalate any issues that cannot be resolved to the Software Development and Product teams
**Who You'll Be:**
It is vital that you have experience in a Customer Service role.
Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen and be patient to achieve the right outcome for our customers.
You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution driven in your approach.
**About us:**
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
**Required Qualifications:**
+ Proven understanding of Microsoft Office (Outlook, Word, Excel)
+ Demonstrated ability to multi-task and manage your time effectively
+ Demonstrated ability to be adaptable to changing environments/situations/tasks
+ Demonstrated ability to be a quick learner, confident in ability to pick up new systems and tools
+ Demonstrated ability to be motivated by customer outcomes and providing a quality service
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved._

Join a rapidly growing e-commerce business as a Customer Support Manager in Leeds, West Yorkshire, UK . This key role involves leading and developing our customer service team to deliver exceptional support experiences. You will be responsible for setting performance targets, monitoring service levels, and implementing strategies to enhance customer satisfaction and loyalty. Key duties include managing day-to-day operations of the customer service department, recruiting, training, and coaching support agents, resolving complex customer escalations, analysing customer feedback to identify areas for improvement, and collaborating with other departments to address product issues and improve overall customer journeys. You will also be responsible for managing support channels (phone, email, chat, social media), optimising support workflows, and ensuring efficient use of CRM and support software. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Experience with CRM systems and customer support platforms is essential. A passion for customer advocacy and a data-driven approach to service improvement are highly desirable. This role offers a competitive salary, benefits, and the opportunity to make a significant impact within a forward-thinking company. The hybrid working model ensures a blend of in-office team collaboration and flexible working.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their thriving team, operating fully remotely. Based out of Bradford, West Yorkshire, UK , this role is pivotal in ensuring our customers receive exceptional support and build lasting relationships with our products and services. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing guidance through various communication channels including email, live chat, and phone.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
• Provide accurate information about products, services, and company policies.
• Guide customers through product features, usage, and troubleshooting steps.
• Maintain detailed records of customer interactions, transactions, comments, and actions.
• Identify opportunities to improve customer satisfaction and retention.
• Contribute to the development of customer support documentation and FAQs.
• Collaborate with internal teams to ensure a seamless customer experience.
• Process customer requests and orders accurately and efficiently.
• Gather customer feedback and report on trends to inform product and service improvements.

Qualifications:

• Previous experience in a customer service or technical support role is highly desirable.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong problem-solving abilities and a patient, customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced, remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• Tech-savviness and the ability to quickly learn new software and products.
• A proactive approach to identifying and resolving customer needs.
• High school diploma or equivalent; further education or certifications are a plus.
• Ability to work independently and as part of a remote team.

This role offers a competitive salary, benefits package, and the advantage of working entirely from home. If you have a passion for helping people and thrive in a remote setting, we encourage you to apply.

Our client is seeking a proactive and empathetic Customer Support Specialist to join their growing team in **Bradford, West Yorkshire, UK**. This role is fundamental to delivering exceptional customer service and ensuring client satisfaction. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for helping others. You will be the first point of contact for customer inquiries, providing timely and accurate assistance across various communication channels. This role offers a dynamic work environment with opportunities to develop your skills within the customer service field.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues effectively and efficiently, escalating complex problems to senior staff when necessary.
• Provide accurate information regarding products, services, and policies.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist customers with onboarding processes, troubleshooting, and general inquiries.
• Build and maintain strong customer relationships through positive and supportive interactions.
• Adhere to service level agreements (SLAs) and departmental key performance indicators (KPIs).
• Continuously update knowledge of products, services, and company procedures.
• Contribute to team efforts by working collaboratively and sharing best practices.

Qualifications:

• Previous experience in a customer service or support role is highly desirable.
• Exceptional communication skills, including active listening, clear articulation, and empathy.
• Strong problem-solving abilities and a methodical approach to issue resolution.
• Proficiency in using computer systems, including CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• A genuine desire to help customers and a positive attitude.
• Ability to work effectively both independently and as part of a team.
• Knowledge of basic IT troubleshooting is a plus.
• Flexibility to work various shifts as required by the business needs.

This hybrid role allows for a blend of collaborative in-office work and the flexibility of remote working, fostering a balanced and productive environment. Join a supportive team committed to outstanding customer care.

Our client is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team in **Leeds, West Yorkshire, UK**. This role is pivotal in ensuring our clients' customers receive exceptional service and prompt resolution to their inquiries. You will be the first point of contact for many customers, handling a variety of issues across multiple communication channels. This is a fantastic opportunity for someone passionate about customer satisfaction and eager to contribute to a supportive and collaborative environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve customer issues, providing accurate information and effective solutions.
• Escalate complex issues to appropriate departments when necessary, ensuring follow-up.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries to help improve products and services.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Provide information about our client's products, services, and policies.
• Assist with onboarding new customers and provide ongoing support.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Contribute to the development of support documentation and FAQs.
• Handle customer feedback and work towards customer retention and satisfaction.
• Ensure all customer data is handled in accordance with privacy policies.
• Uphold company standards for service quality and professionalism.
• Adapt to new tools and processes as the company evolves.
• Contribute to a positive and productive team atmosphere.

Qualifications:

• Previous experience in a customer service or support role is essential.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help people.
• Ability to work collaboratively within a team.
• Good understanding of basic IT troubleshooting.
• Flexibility to adapt to changing customer needs and service demands.
• Demonstrable ability to remain calm under pressure.
• Commitment to delivering outstanding customer service.
• Basic knowledge of the industry our client operates in is a plus.

This hybrid role requires a balance of in-office collaboration and remote flexibility, offering a competitive salary and benefits package for the right candidate. Join our client and be part of a team dedicated to customer success.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Sheffield, South Yorkshire, UK . This hybrid role offers a balanced approach to work, combining the benefits of in-office collaboration with the flexibility of remote work. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues. Your primary goal will be to ensure a positive customer experience through exceptional service delivery across various communication channels, including phone, email, and live chat. You will handle a wide range of customer queries, troubleshooting technical problems, providing product information, and resolving complaints with professionalism and patience. This role requires a deep understanding of the company's products and services, coupled with excellent communication and interpersonal skills. You will work closely with other departments, such as sales and technical support, to ensure seamless customer satisfaction. The ideal candidate will be a proactive problem-solver, adept at de-escalating challenging situations and turning potentially negative experiences into positive ones. We are committed to providing our customers with outstanding support, and this role is central to that commitment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve customer issues, escalating complex problems to senior staff or relevant departments when necessary.
• Provide detailed product information and guidance to customers.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes and workflows.
• Contribute to the development of customer support knowledge base and FAQs.
• Achieve key performance indicators related to customer satisfaction and resolution times.
• Build and maintain strong customer relationships through empathetic and effective communication.

Required Qualifications:

• Previous experience in a customer service or helpdesk role is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding customer service.
• Flexibility to work a rotating schedule, including some evenings and weekends, as required by business needs.

This role involves a mix of working from home and from our office located in Sheffield, South Yorkshire, UK , offering a flexible working arrangement.

Our client, a leading provider of e-commerce solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Bradford, West Yorkshire, UK . This role is integral to ensuring our customers receive outstanding service and support. You will be the first point of contact for customer inquiries, resolving issues efficiently and ensuring a positive customer experience across all channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to our products and services.
• Provide clear and accurate information regarding product features, pricing, and policies.
• Escalate complex issues to the appropriate departments for resolution.
• Document all customer interactions and resolutions accurately in our CRM system.
• Identify opportunities to improve customer satisfaction and retention.
• Assist in training new team members on customer support procedures.
• Maintain a deep understanding of our product offerings and service updates.
• Contribute to building customer loyalty through exceptional service.
• Collect customer feedback to help improve our products and services.

Qualifications:

• Previous experience in a customer service or support role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and helpdesk systems.
• Ability to work effectively in a fast-paced environment.
• Patience, empathy, and a professional demeanour.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively as part of a team.
• Experience within the e-commerce or tech industry is a plus.

Join a supportive team environment where your contributions are recognised and you can grow your career in customer support. This role requires you to be based in our Bradford, West Yorkshire, UK office.

Our client, a well-established family-owned business based in Doncaster , is seeking a Customer Support Coordinator to join their growing team.

The Sales Support and Customer Service departments are the true engine room of the business, handling day-to-day technical and commercial interactions with customers to an exceptional standard, the driving force behind the company’s outstanding reputation and glowing customer reviews.

In this role, you’ll act as a key point of contact for customers, providing quotes, technical support and problem resolution in a professional and efficient manner. You’ll take ownership of enquiries, and deliver accurate, timely solutions, all while maintaining a positive and customer-focused approach.

The position is fast-paced and varied, requiring strong technical understanding, excellent communication skills, and the ability to think critically and quote effectively. Your meticulous attention to detail and ability to balance customer satisfaction with commercial awareness will make you an invaluable part of the team.

Responsibilities:

• Responding to incoming sales enquiries over email or the phone
• Supporting customers on their requirements to ensure they are ordering the right product for their needs
• Responding to bespoke orders in terms of materials needed etc
• Problem solving if there are delays or issues
• Proactive resolution of stock or delivery issues before the customer is aware

Requirements

• Internal Sales, Customer Service or Admin Support experience
• Must be technically minded
• Experience in providing quotes

• High emotional intelligence to work well in a close-knit team and delight customers
• Attention-to-detail and real ownership of everything you do
• Ability to work at a quick pace in a dynamic environment
• Great initiative and problem-solving skills
• Commercial awareness with a genuine concern about the success of the business
• Good communication skills with a clear telephone manner
• Excellent IT literacy with ability to learn new systems quickly
• On time and reliable attendance at work

Benefits

Salary- £35,000

Profit related bonus
Monday- Friday 8am- 4.30pm