135 Customer Service Representatives jobs in Downpatrick
Customer Support Advisor - German
Belfast, Northern Ireland
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Work from home**
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Work from home**
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Support Specialist
BT7 1AA Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Belfast, Northern Ireland, UK . This role offers a hybrid working model, providing a balance between in-office collaboration and remote flexibility. As a Senior Support Specialist, you will be the primary point of contact for customers, providing exceptional assistance and resolving complex technical and service-related issues. Your responsibilities will include investigating customer inquiries, diagnosing problems, and implementing effective solutions across various communication channels, including phone, email, and live chat.
You will be expected to maintain a high level of customer satisfaction by demonstrating empathy, patience, and a deep understanding of the company's products and services. This senior position involves mentoring junior support staff, contributing to the development of support documentation and knowledge bases, and identifying areas for service improvement. You will also play a key role in escalating critical issues to appropriate departments and ensuring timely resolution. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work independently and as part of a team. A proactive approach to learning about new product updates and industry trends is essential. We are looking for individuals who are passionate about customer service and dedicated to delivering outstanding support experiences. You will be responsible for managing your workload efficiently, meeting performance metrics, and contributing to a positive team environment. This is a fantastic opportunity to grow your career in a supportive and innovative company.
Key Responsibilities:
You will be expected to maintain a high level of customer satisfaction by demonstrating empathy, patience, and a deep understanding of the company's products and services. This senior position involves mentoring junior support staff, contributing to the development of support documentation and knowledge bases, and identifying areas for service improvement. You will also play a key role in escalating critical issues to appropriate departments and ensuring timely resolution. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work independently and as part of a team. A proactive approach to learning about new product updates and industry trends is essential. We are looking for individuals who are passionate about customer service and dedicated to delivering outstanding support experiences. You will be responsible for managing your workload efficiently, meeting performance metrics, and contributing to a positive team environment. This is a fantastic opportunity to grow your career in a supportive and innovative company.
Key Responsibilities:
- Provide advanced technical and customer service support to clients.
- Investigate, diagnose, and resolve complex customer issues efficiently and effectively.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to higher-level support or relevant departments.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Mentor and train junior customer support representatives.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction and retention through proactive engagement.
- Adhere to all company policies and procedures related to customer service and data security.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in mentoring or supervising junior staff is highly desirable.
- A customer-centric attitude and a passion for delivering exceptional service.
- Familiarity with (mention a relevant industry, e.g., software, telecommunications) is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Engineer
BT1 1AA Belfast, Northern Ireland
£38000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Engineer to join their fully remote team, operating remotely across the UK. This role is critical in providing exceptional technical support and ensuring customer satisfaction with our client's innovative software solutions. The Senior Customer Support Engineer will be the primary point of contact for complex customer issues, diagnosing and resolving technical problems efficiently and effectively. Responsibilities include managing escalated support tickets, troubleshooting software bugs, providing in-depth technical guidance, documenting solutions, and contributing to the knowledge base. You will also play a key role in identifying trends in customer issues, providing feedback to product development teams, and training junior support staff.
The ideal candidate will possess a strong background in technical support, customer service, or a related IT field, with at least 5 years of experience. Proven experience with SaaS products and CRM systems is essential. Excellent problem-solving, analytical, and diagnostic skills are required. Strong communication and interpersonal skills are vital for interacting with customers of varying technical abilities and for collaborating with internal teams. Experience with scripting languages (e.g., SQL, Python) for data analysis and troubleshooting is a significant advantage. A Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred. The ability to work independently, manage time effectively, and prioritize tasks in a remote work environment is crucial. You should be customer-centric, patient, and possess a strong desire to help others resolve their technical challenges. This is an excellent opportunity to contribute to a growing company and advance your career in a supportive, remote-first culture.
Key Duties:
The ideal candidate will possess a strong background in technical support, customer service, or a related IT field, with at least 5 years of experience. Proven experience with SaaS products and CRM systems is essential. Excellent problem-solving, analytical, and diagnostic skills are required. Strong communication and interpersonal skills are vital for interacting with customers of varying technical abilities and for collaborating with internal teams. Experience with scripting languages (e.g., SQL, Python) for data analysis and troubleshooting is a significant advantage. A Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred. The ability to work independently, manage time effectively, and prioritize tasks in a remote work environment is crucial. You should be customer-centric, patient, and possess a strong desire to help others resolve their technical challenges. This is an excellent opportunity to contribute to a growing company and advance your career in a supportive, remote-first culture.
Key Duties:
- Provide advanced technical support for software products.
- Troubleshoot and resolve complex customer issues and bugs.
- Manage and prioritize escalated support tickets.
- Develop and maintain technical documentation and knowledge base articles.
- Liaise with engineering and product teams on issue resolution and improvements.
- Train and mentor junior support staff.
- Ensure high levels of customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
BT7 1AA Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is crucial in ensuring our users receive unparalleled assistance and technical guidance. Based in the vibrant city of Belfast, Northern Ireland, UK , this position offers a hybrid working model, blending the flexibility of remote work with the collaborative environment of the office.
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for a wide range of software products via phone, email, and chat.
- Act as a point of escalation for complex customer issues, investigating and resolving problems efficiently and effectively.
- Develop and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Train and mentor junior support staff, fostering a culture of continuous learning and improvement.
- Collaborate with engineering and product development teams to identify recurring issues and provide feedback for product enhancement.
- Manage and prioritize a queue of support tickets, ensuring timely resolution within service level agreements (SLAs).
- Proactively identify opportunities to improve the customer support experience and implement best practices.
- Conduct user training sessions and webinars to educate customers on product features and best practices.
- Stay up-to-date with product updates and industry trends to provide informed support.
- Gather customer feedback and report on support metrics to management.
- Proven experience (minimum 3 years) in a customer support or helpdesk role, preferably within the software industry.
- Strong technical aptitude and ability to quickly understand complex software systems.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Experience with CRM systems and ticketing platforms (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and as part of a team in a fast-paced environment.
- A proactive and customer-centric attitude, with a passion for delivering outstanding service.
- Familiarity with ITIL principles is a plus.
- Bachelor's degree in a relevant field or equivalent work experience.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
BT1 1AA Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading innovator in digital solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Belfast, Northern Ireland, UK . This is an exciting opportunity to contribute to a growing company and provide exceptional service to a diverse customer base. You will be the first point of contact for customer inquiries, issues, and requests, offering timely and effective resolutions across multiple communication channels including phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Respond to customer queries and issues promptly and professionally.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify trends in customer issues and provide feedback to the product development team.
- Contribute to the creation and maintenance of customer support documentation and FAQs.
- Provide training and mentorship to junior support staff.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Collaborate with sales and technical teams to ensure a seamless customer experience.
- Stay up-to-date with product updates and new features.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent communication and interpersonal skills, with the ability to empathize with customers.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- A proactive and customer-centric approach.
- Experience in a technology-driven environment is highly desirable.
- Familiarity with ITIL best practices is a plus.
- Minimum of 2 years of experience in a customer-facing role.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- A dedication to delivering high-quality support and exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Team Lead
BT1 XXX Belfast, Northern Ireland
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivational Customer Support Team Lead to manage and develop a high-performing customer service team. This role is crucial for ensuring the delivery of exceptional customer experiences and meeting key performance indicators. You will lead by example, provide coaching and training, and foster a positive and productive team environment. The ideal candidate will have a strong background in customer service and proven leadership experience. Key responsibilities include overseeing the daily operations of the customer support team, ensuring adherence to service level agreements and company policies. You will handle escalated customer issues, resolve complex problems, and provide guidance to team members. Conducting regular performance reviews, identifying training needs, and implementing development plans for team members are essential. You will also be responsible for workforce management, including scheduling and ensuring adequate team coverage. Analysing customer feedback and support metrics to identify trends and areas for improvement will be a key part of your role. Collaborating with other departments to resolve customer issues and improve overall customer satisfaction is also critical. We are looking for candidates with a minimum of 3 years of experience in a customer support role, with at least 1 year in a supervisory or leadership capacity. Excellent communication, interpersonal, and problem-solving skills are essential. The ability to motivate and inspire a team is paramount. Familiarity with CRM software and helpdesk ticketing systems is required. Strong organisational skills and the ability to manage multiple priorities are necessary. This hybrid role requires you to work from our Belfast, Northern Ireland, UK office for part of the week, with the flexibility to work remotely for the remainder.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
BT7 1GU Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dynamic team. This pivotal role is based in the vibrant city of Belfast, Northern Ireland, UK . The ideal candidate will be passionate about delivering exceptional customer experiences and will play a key role in resolving complex customer issues. You will be responsible for handling escalated queries, providing detailed product information, and ensuring customer satisfaction through various communication channels including phone, email, and live chat. This hybrid position offers a blend of in-office collaboration and remote flexibility, allowing for a healthy work-life balance.
Key responsibilities include:
Key responsibilities include:
- Managing and resolving high-priority customer escalations with professionalism and efficiency.
- Training and mentoring junior support staff.
- Developing and implementing improved customer service protocols.
- Collaborating with other departments to identify and address root causes of recurring issues.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Proactively identifying opportunities to enhance the customer journey and provide valuable feedback to product development teams.
- Ensuring adherence to all company policies and procedures, including data privacy regulations.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service representatives Jobs in Downpatrick !
6
Lead Customer Support Engineer
BT1 1AA Belfast, Northern Ireland
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Lead Customer Support Engineer to manage their customer service operations in Belfast, Northern Ireland, UK . This role is central to providing exceptional technical support and ensuring customer satisfaction. You will lead a team of support agents, setting performance standards, providing training, and fostering a customer-centric approach. Key responsibilities include handling escalated technical issues, diagnosing complex problems, and developing effective solutions. You will be the primary point of contact for high-priority customer escalations and will work closely with product development and engineering teams to feedback customer insights and drive product improvements. This role requires a comprehensive understanding of customer service best practices and a proven ability to manage a support desk environment. Experience with ticketing systems like Zendesk, ServiceNow, or Jira Service Management is crucial. You should be adept at creating and maintaining knowledge base articles, FAQs, and support documentation to empower both customers and internal teams. The successful candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a passion for customer advocacy. You will be responsible for monitoring support metrics, identifying trends, and implementing strategies to improve response times, resolution rates, and overall customer satisfaction. This is a fantastic opportunity to take on a leadership role within a growing company and shape the future of their customer support function. Responsibilities:
- Lead and mentor a team of customer support representatives.
- Manage and resolve escalated customer technical issues.
- Develop and implement customer support strategies and processes.
- Monitor key performance indicators (KPIs) for the support team.
- Create and maintain comprehensive support documentation and knowledge base.
- Collaborate with product and engineering teams on issue resolution and product enhancements.
- Ensure timely and accurate communication with customers.
- Conduct regular performance reviews and provide ongoing training.
- Proven experience in a customer support or helpdesk role, with at least 3 years in a lead or supervisory capacity.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and customer service skills.
- Experience with CRM and ticketing systems.
- Ability to manage and motivate a team.
- Experience in developing support documentation and training materials.
- Familiarity with ITIL best practices is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Team Lead
BT1 1AA Belfast, Northern Ireland
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking an experienced and motivated Customer Support Team Lead to oversee their support operations. This hybrid role offers the flexibility to work from home some days, combined with essential in-office presence for team collaboration and strategic planning. You will play a crucial role in ensuring exceptional customer satisfaction and driving the performance of the support team.
As the Customer Support Team Lead, your responsibilities will include managing the day-to-day activities of the customer support team, setting performance goals, and providing coaching and development to team members. You will be responsible for handling escalated customer inquiries and issues, ensuring timely and effective resolution. Developing and implementing customer support strategies, policies, and procedures to enhance efficiency and customer experience will be a key part of your role. You will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and report on team performance to senior management. Collaborating with other departments, such as sales and product development, to identify and address customer needs and feedback is also essential. We are looking for candidates with a proven track record in customer service leadership, excellent problem-solving abilities, and strong interpersonal skills. Experience with customer support software and CRM systems (e.g., Zendesk, Salesforce) is required. A degree in Business Administration or a related field, or equivalent work experience, is preferred. The ability to motivate and inspire a team, foster a positive work environment, and deliver consistent, high-quality customer support is paramount. Join a dynamic and supportive team dedicated to providing outstanding service in Belfast, Northern Ireland, UK .
As the Customer Support Team Lead, your responsibilities will include managing the day-to-day activities of the customer support team, setting performance goals, and providing coaching and development to team members. You will be responsible for handling escalated customer inquiries and issues, ensuring timely and effective resolution. Developing and implementing customer support strategies, policies, and procedures to enhance efficiency and customer experience will be a key part of your role. You will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and report on team performance to senior management. Collaborating with other departments, such as sales and product development, to identify and address customer needs and feedback is also essential. We are looking for candidates with a proven track record in customer service leadership, excellent problem-solving abilities, and strong interpersonal skills. Experience with customer support software and CRM systems (e.g., Zendesk, Salesforce) is required. A degree in Business Administration or a related field, or equivalent work experience, is preferred. The ability to motivate and inspire a team, foster a positive work environment, and deliver consistent, high-quality customer support is paramount. Join a dynamic and supportive team dedicated to providing outstanding service in Belfast, Northern Ireland, UK .
This advertiser has chosen not to accept applicants from your region.
8
Team Lead, Customer Support
BT1 2JD Belfast, Northern Ireland
£35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Team Lead, Customer Support to manage and guide their support team in **Belfast, Northern Ireland, UK**. This crucial role involves overseeing the daily operations of the customer support department, ensuring that customer inquiries are handled efficiently, professionally, and in accordance with company standards. As a Team Lead, you will be responsible for coaching, mentoring, and developing a team of customer support representatives, fostering a positive and productive work environment. You will handle escalated customer issues, analyze support metrics, and implement strategies to improve customer satisfaction and team performance. Key responsibilities include setting team goals, monitoring key performance indicators (KPIs), conducting performance reviews, and ensuring adherence to service level agreements (SLAs). The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service best practices. Experience with CRM systems and support ticketing software is essential. You will play a vital role in identifying training needs, developing support processes, and contributing to the overall customer experience strategy. This is a fantastic opportunity for an individual looking to advance their career in customer support management within a growing organization. We are looking for a proactive problem-solver who can inspire their team and drive exceptional customer outcomes. The ability to adapt to changing priorities and work effectively in a remote setting is paramount. Your commitment to excellence and your passion for customer advocacy will be central to your success.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance and motivation.
- Oversee daily operations of the customer support department, ensuring timely and effective resolution of inquiries.
- Develop and implement strategies to enhance customer satisfaction and team efficiency.
- Handle escalated customer issues, providing expert solutions and de-escalating complex situations.
- Monitor team performance, analyze key metrics (e.g., response time, resolution rate), and identify areas for improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training needs and develop ongoing training programs for the support team.
- Ensure accurate and consistent documentation of customer interactions within the CRM system.
- Collaborate with other departments to address customer concerns and improve overall service delivery.
- Contribute to the development and refinement of customer support policies and procedures.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a supervisory or team lead role.
- Proven leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of customer service principles, metrics, and best practices.
- Proficiency in CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and translate insights into actionable strategies.
- Experience in remote team management and collaboration tools is highly desirable.
This advertiser has chosen not to accept applicants from your region.
9