2046 Customer Service Representatives jobs in Dudley

A world class business based in Central Birmingham is looking for a hard-working and diligent individual for a busy in-house hospitality and facilities role. This is an temporary role with the potential of going permanent, helping with an office move alongside ensuring that the highest standards are adhered to. This role will require you to work as part of the wider reception and client services t.

WHJS1_UKTJ

Aubay is seeking an experienced IT Data Project Manager to lead a strategic migration from Oracle Bare Metal to Oracle Exadata Cloud @Customer (ExaCC) for our global client in the Financial Services sector. This role will be responsible for managing the full lifecycle of the migration project, ensuring alignment with data strategy, compliance, and performance goals. You will coordinate cross-functional teams, manage risks, and ensure delivery within scope, time, and budget. This role requires the successful candidate to be onsite in Solihull three days a week; this is a non-negotiable requirement.

Required Skills and Experience

• Proven experience managing Oracle infrastructure migrations, ideally from Bare Metal to ExaCC.
• Strong understanding of Oracle Cloud Infrastructure (OCI), Exadata architecture, and hybrid cloud models.
• Familiarity with data migration strategies, including downtime planning, rollback procedures, and validation.
• Experience working with DBAs, infrastructure teams, and cloud architects.
• Knowledge of data governance, security, and compliance in regulated environments (e.g. GDPR, BCBS 239).
• Agile Project Management, Scrum and/or Prince2 Certification.
• 7+ years of experience managing complex IT or data projects in Financial Services.
• Prince2 and/or Agile Project Management Certification.

Desired Skills and Experience

• Understanding of Exadata performance tuning and capacity planning.
• Familiarity with hybrid cloud governance models

Key Role Responsibilities

• Lead the end-to-end migration from Oracle Bare Metal to ExaCC, including planning, execution, and post-migration validation.
• Coordinate with Oracle engineers, infrastructure teams, and business stakeholders to ensure seamless transition.
• Manage risks related to data integrity, system downtime, and performance degradation.
• Ensure compliance with internal and external data handling and security standards.
• Track project milestones, budgets, and resource allocations using standard PM tools.
• Provide regular updates to the Project Steering Group and escalate issues as needed.

** Customer Support Advisors needed**

Worcester – Warndon

£12.88 per hour

Temporary, ongoing contract

Full-time, 40 hours per week (1-hour unpaid lunch, working 5 days out of 7)
Shifts between: Mon–Fri 7:00am–6:00pm | Sat 8:00am–5:00pm | Sun 9:00am–12:00pm

We’re seeking an enthusiastic customer service advisor to join a fast-paced team, working on a rolling rota (including 2 Saturdays and 1 Sunday across the cycle, never in the same weekend).

This role is all about delivering first-class service and being the first point of contact for customers, ensuring every interaction is handled with professionalism, care, and accuracy.

• Manage inbound and outbound calls, emails, and customer enquiries.

• Provide clear and accurate information on products, services, and company processes.

• Handle complaints effectively, demonstrating empathy and a solutions-focused approach.

• Log and update customer records in the CRM system with accuracy.

• Support customers with troubleshooting and problem-solving.

• Keep up to date with company policies and product knowledge to ensure consistent support.

• Work closely with colleagues across departments to resolve customer queries quickly.

• Identify customer needs, offering tailored solutions or escalating where necessary.

• Always follow company policies, compliance, and data protection standards.

• GCSE (or equivalent) in Maths & English, Grade C/4 or higher.

• Confident IT skills, particularly Microsoft Office; CRM/SAP knowledge desirable.

• Previous customer service or retail experience is beneficial.

• Excellent written and verbal communication skills.

• Strong problem-solving abilities and resilience under pressure.

• Organised, with the ability to juggle multiple tasks effectively.

• Detail-focused and accurate when handling information.

• A team player with a proactive, positive, and customer-first attitude.

Our client is a global leader in manufacturing, with the customer service team acting as a crucial link between the business and its customers. This is a fantastic long-term temporary role, with the potential for permanent opportunities for the right person.

Please contact Alex or Freddie on (phone number removed) for more infiormation or submit your CV and we will be in touch. 

• Leading and mentoring a team of customer support representatives.
• Managing inbound customer inquiries via phone, email, and chat.
• Resolving complex customer issues and escalating when necessary.
• Developing and maintaining customer support policies and procedures.
• Creating and updating knowledge base articles and FAQs.
• Monitoring customer support metrics and identifying areas for improvement.
• Training new customer support agents.
• Collaborating with other departments to resolve customer issues effectively.
• Ensuring customer satisfaction and loyalty through proactive support.
• Contributing to the overall improvement of the customer experience.

• Previous experience in a customer service or customer support role, with at least 2 years in a lead or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to train and motivate a team.
• Strong organizational and time management skills.
• Experience working in a hybrid environment is beneficial.
• A passion for delivering exceptional customer service.
• Ability to handle high-pressure situations calmly and professionally.
• Familiarity with SaaS products or technology industry is a plus.
• Bachelor's degree in Business, Communications, or a related field is preferred.

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and effective solutions.
• Educate customers on product features, services, and policies.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues to the appropriate internal teams.
• Contribute to the development of customer support documentation and FAQs.
• Gather customer feedback and share insights with relevant departments to improve products and services.
• Ensure a high level of customer satisfaction by providing excellent service.
• Adhere to company policies and procedures regarding customer service and data privacy.
• Continuously seek opportunities to enhance customer experience and build loyalty.
• Manage customer accounts and ensure information accuracy.

• High school diploma or equivalent; further education or relevant certification is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to manage time effectively and prioritize tasks in a remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• A reliable internet connection and a dedicated workspace for remote work.
• Ability to work independently and as part of a virtual team.
• A positive attitude and a strong work ethic.

About Us

Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions.

Core business hours: Monday to Friday 08.45 – 17.00

With a start date of 29th July 2024

The Role:

We're hiring Customer Service Executives for our Head Office in Wolverhampton to join our Customer Support Teams. In this role, you'll be responsible for addressing customer queries and disputes primarily via telephone, live chat and email. Strong communication skills, along with impeccable spelling and grammar, are essential for success in this position. If you're ready to join a dynamic team and make a difference in customer satisfaction, we want to hear from you! Apply today.

Technical Support Team

Assisting our customers when their water dispenser is not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again.  Raising work orders for engineer call outs, actioning servicing requests and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range.  This is a very busy team looking after our customers by phone, email and live chat.

Billing Solutions Team
Are you passionate about crunching numbers, clarifying invoices for customers, and ensuring accuracy in billing? Do you thrive on resolving discrepancies before customers make payments and excel at collecting payments efficiently? If you enjoy assisting with billing queries and negotiating prices and agreements confidently, then this role is for you. Join us in this dynamic and varied position where every day brings new challenges and opportunities to make a difference!

Customer Loyalty Team
If you're passionate about retaining customers and turning challenging situations into opportunities for long-term loyalty, then this is the team for you. We specialize in being there when things go wrong, ensuring that even in difficult moments, we uphold our commitment to customer satisfaction. You'll have the autonomy to take ownership of issues and make decisions aimed at retaining customers. Collaborating with other teams across the business, you'll work to continuously improve our customer retention strategies. Join us and be part of a team dedicated to not only resolving problems but also fostering lasting relationships with our valued customers. Apply now and help us make every customer experience a positive one!

Requirements

Desirable:

• 2+ years of customer experience in either a call centre or customer facing environment
• Excellent communication and problem-solving skills.
• Ability to work well independently and in a team.
• Microsoft 365 experience
• Good computer skills

Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!

Benefits

• 23 days' holiday + Bank Holidays - increasing with long service (pro rata)
• Christmas holiday shut down
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts via Perks for Work scheme
• 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression
• Business casual dress code
• Bonus Schemes and incentives
• Newly refurbished offices
• Hybrid working opportunities may be available

• Respond to customer inquiries and provide support via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide accurate information about products, services, and policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify and escalate priority issues or recurring problems to the appropriate teams.
• Follow communication procedures, guidelines, and policies.
• Strive to achieve customer satisfaction and build strong customer relationships.
• Contribute to team efforts by sharing knowledge and assisting colleagues.
• Gather customer feedback and share insights with relevant departments for service improvement.
• Adhere to all company service standards and performance metrics.

• Proven experience in a customer service or support role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using helpdesk software and CRM systems.
• Ability to remain calm and professional, especially during challenging customer interactions.
• Strong organisational skills and the ability to multitask.
• A reliable internet connection and a dedicated workspace at home.
• Familiarity with (mention specific industry/product if applicable, e.g., SaaS, e-commerce) is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education or certifications are a bonus.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve customer issues efficiently and effectively.
• Escalate complex issues to senior team members or other departments.
• Maintain accurate and detailed records of customer interactions.
• Develop and update customer support documentation and knowledge base articles.
• Train and mentor new customer support representatives.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Adhere to company service level agreements (SLAs).

• Previous experience in a customer support or helpdesk role.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• A customer-centric approach and a passion for helping others.