2144 Customer Service Representatives jobs in Dudley

Head of Client Delivery with a strong background in program management within the insurance space is sought on a remote basis by a InsurTech scale up with a hub in the UK. With a 10-year history of delivering low code SaaS market utilisation solutions this individual will play a key role in owning program delivery across the core insurance business unit.

On a day-to-day basis this Head of Client Delivery will utilise a knowledge of general insurance products, program management and industry best practice to successfully lead a team of 10 responsible for product implementation and configuration.

In return this organisation supports full, long term remote working with flexible working hours and a real commitment to personal development as this Head of Client Delivery will given a clear progression pathway to c-suite leadership.

This Head of Client Delivery should have most of the following skills:

- Experience working in a program leadership role within insurance
- Strong knowledge of general insurance products, market positioning and industry best practice
- Demonstrable experience delivering complex programs working in a client facing role
- Excellent stakeholder and customer engagement skills
- Team leadership experience
- Experience working in the Fintech or Insurtech space would be hugely beneficial
- The desire to remain hands on and engaged with the technology behind the product

This Head of Client Delivery will receive:

- £115,000 - £125,000 base
- Bonus scheme
- Equity options
- remote working
- Bi-Annual salary reviews
- pension scheme
- Fast track progression opportunity
- 26 days holiday plus bank holiday

So if you are a Head of Client Delivery and like the idea of joining a market leading innovator with global reach then please click 'Apply Now' to be considered.

UK (fully remote role )
SaaS, Agile, SDLC, Stakeholder management, configuration, FinTech, InsurTech, implementation

Head of Client Delivery with a strong background in program management within the insurance space is sought on a remote basis by a InsurTech scale up with a hub in the UK. With a 10-year history of delivering low code SaaS market utilisation solutions this individual will play a key role in owning program delivery across the core insurance business unit.

On a day-to-day basis this Head of Client Delivery will utilise a knowledge of general insurance products, program management and industry best practice to successfully lead a team of 10 responsible for product implementation and configuration.

In return this organisation supports full, long term remote working with flexible working hours and a real commitment to personal development as this Head of Client Delivery will given a clear progression pathway to c-suite leadership.

This Head of Client Delivery should have most of the following skills:

- Experience working in a program leadership role within insurance
- Strong knowledge of general insurance products, market positioning and industry best practice
- Demonstrable experience delivering complex programs working in a client facing role
- Excellent stakeholder and customer engagement skills
- Team leadership experience
- Experience working in the Fintech or Insurtech space would be hugely beneficial
- The desire to remain hands on and engaged with the technology behind the product

This Head of Client Delivery will receive:

- £115,000 - £125,000 base
- Bonus scheme
- Equity options
- remote working
- Bi-Annual salary reviews
- pension scheme
- Fast track progression opportunity
- 26 days holiday plus bank holiday

So if you are a Head of Client Delivery and like the idea of joining a market leading innovator with global reach then please click 'Apply Now' to be considered.

UK (fully remote role )
SaaS, Agile, SDLC, Stakeholder management, configuration, FinTech, InsurTech, implementation

Client Services Manager Birmingham – 12 Month Fixed Term Contract (Maternity Cover)

We are supporting a leading international law firm in the recruitment of a Client Services Manager for a 12-month maternity cover contract. This role sits within the firm’s Alternative Delivery Solutions (ADS) group and offers the opportunity to manage a high-performing team within the Marketing & Business Development function.

The Role

The Client Services team plays a vital role in coordinating responses to complex and high-profile client surveys, RFIs, audits and ESG-related requests. These exercises require close collaboration with stakeholders across the firm, ensuring timely, accurate and high-quality responses that reflect the firm’s values and standards.

Key responsibilities include:

• Managing two Client Services Coordinators, providing oversight, guidance and quality assurance of their work.
• Handling complex or sensitive client survey requests directly.
• Collaborating with subject matter experts across the firm to collate information and craft compelling, client-ready responses.
• Producing monthly MI reports for senior leadership.
• Maintaining and enhancing existing processes, templates and guidance to support efficiency and consistency.
• Building strong stakeholder relationships and managing escalations where required.

About You

The successful candidate will bring:

• Experience in a law firm or professional services environment (essential).
• A background in Marketing & Business Development, with the ability to draft polished and persuasive copy.
• Proven team management experience, ideally leading a small team.
• Strong project management skills, with the ability to coordinate multiple stakeholders and meet tight deadlines.
• Excellent communication, diplomacy and influencing skills.
• A proactive and pragmatic approach, with the ability to adapt quickly in a fast-paced environment.

The Offer

• Contract: 12 months maternity cover.
• Location: Birmingham, with hybrid working (approx. 60% office / 40% home).
• Hours: 35 per week, with flexible/agile working available.
• Start date: Immediate availability preferred (maternity cover commencing late October).

If you’re an experienced professional from a law firm or professional services background and you’re ready to take on a leadership role in a global firm, we’d love to hear from you.

Apply today to be considered for this opportunity, or get in touch with our recruitment team to discuss the role in more detail.

As part of EJ Legal’s candidate registration and care process all successful applications are responded to within 14 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion. We may keep your details on our system on a confidential basis for future opportunities. If you would prefer us not to do this, please let us know.

Customer Service & Sales Support Executive

Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business.

This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.

• Re-engaging with existing or previous customers by phone and email (all warm leads)

• Handling inbound enquiries with professionalism and care

• Supporting the sales and customer service team with daily tasks

• Assisting with general office admin across departments

• Updating customer records and using CRM systems accurately

• Strong communication skills - written and verbal

• A professional, friendly, and customer-first approach

• Comfortable speaking with customers over the phone

• Highly organised and reliable with good attention to detail

• Previous experience in customer service, sales support, or admin is preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Title: Customer Support Lead

Location: Solihull (Hybrid - 3 days in the office)

Salary: up to 30,000 + benefits (Depending on experience)

Our client, an exciting Prop-tech business are looking Customer Support Lead ideally with a background in Estate agency / Letting agency.

You will report into the Customer Support Team manager and be involved in Driving productivity to hit team goals, reach KPI's and SLA's through collaboration and teamwork.

You will also deputise in the absence of the Manager (produce reports, attend meetings)

You will supervise ticket & call management within the framework provided by the Customer Support Manager, delivering to agreed SLAs.

You will act as a first point of contact for internal and customer escalations relating to Customer Support tickets.

Required skills / Experience:

• 3 years + customer service experience
• Experience of working in a Service Delivery environment
• Experience of leading people

Desirable skills:

• ITIL
• Background / knowledge of the Estate / Letting agency world

Citrus Recruit are excited to be working exclusively with an automotive parts distributor to recruit for an experienced Customer Support Executive.

You will be responsible for managing customer enquiries through the website, eBay, social media, emails and phone calls.

There is a lot of variation to the role where you will be able to learn and support with the purchasing team. As the business grows and expands their client base and marketing strategy, there is progression for someone to take on more responsibility and grow within the company.

This is an office-based position, where you will be expected to be in the office 5 days per week. The office is based near to Erdington.

Responsibilities & day to day duties

As a Customer Support Executive, you will be responsible for:

• Respond to inbound customer enquiries through the website, eBay, email, social media and incoming phone calls
• Liaising with the sales, operations and technical teams to provide customer issue resolution and forwarding enquiries where needed.
• Support the wider team with managing the sales process runs smoothly
• Support with the purchasing team with stock ordering, inventory control and managing suppliers
• Process and arrange supplier returns as and when required.

Skills & experience required.

• Proven experience in a customer facing role, with exposure to dealing with enquiries on a website, social media as well as emails and phone calls
• Understanding/ experience with the automotive sector – can be employment or passion
• Proven track record of managing end to end customer enquiries and working as part of a wider team to manage the sales funnel
• Excellent IT skills, experience of Microsoft packages, CRM systems, website management tools and web chat

Benefits

• Salary of up to £28,000
• Christmas shutdown
• 25 days holiday a year + BH
• Pension
• 0830 – 1700 office based

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.