1147 Customer Service Representatives jobs in Exeter

• Manage the client journey from initial contact to new business processing

• Support financial advisers and investment teams with administrative tasks

• Liaise with providers via telephone, email, and letter

• Communicate effectively with clients by phone, email, letter, and face-to-face

• Handle client queries where possible and escalate when necessary

• Book appointments and perform general PA duties

• Prepare meeting rooms, greet clients, and offer refreshments

• Organise and prioritise workload to meet deadlines

• Maintain and update the CRM system (Intelligent Office) ensuring compliance

• Help create a pleasant, efficient office environment that promotes client satisfaction

• Minimum 5 years' experience in an independent financial planning firm (preferably from a chartered or small IFA firm)

• Ethical, honest, and compliant with industry standards

• Confident, organised self-starter with excellent time management skills

• Strong attention to detail with an eye for accuracy in all tasks is essential

• Excellent written and verbal communication skills, including letter writing with strong grammar and spelling

• Proficient IT skills, including Outlook, Word, Excel, and ideally experience with Intelligent Office

• A team player who takes direction well, is open to feedback, and willing to ask questions

• Ambitious and passionate about delivering outstanding client service, treating clients like family

• Comfortable working in a fast-paced, high-volume environment

• Willingness to mentor junior colleagues as the role develops

• Salary ranges between 29,000 - 35,000/year DOE
• 25 days holiday, rising by one per year until 30 days + Bank holidays.
• Birthday off
• Pension auto-enrolment
• Private medical insurance
• Free on-site parking

Apply now or contact Luke at Brook Street Cardiff for more information.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Join this dynamic team with big growth plans as a Sales and Customer Support Executive!

Salary: 25-29K DOE plus excellent uncapped commission (realistic 2K extra per month)

Benefits: Competitive holiday with Xmas shutdown, excellent earning potential, structured training and development opportunities.

Hours: 8.30am-5.000pm Monday-Friday

Location: Exeter with free parking

This technology company established in 2001 is going from strength to strength and has customers across Europe. They offer a 'family feel' culture but in a buzzing and fun environment. They are experiencing a period of growth and because of this need to develop their sales force and add to the team!

The Job Role:

They are on the lookout for an enthusiastic and pro-active Sales and Customer Support Executive to help them shine in the market! If you have a knack for building relationships, cultivating business and love the buzz of closing a deal then this could be your perfect match.

What You'll Do:

• Represent the products with a deep understanding, showcasing how their solutions meet customer needs.
• Generate leads and nurture relationships by organising your daily schedule to connect with existing and potential clients.
• Prospect new customers, build rapport, and adapt your sales techniques based on real-time interactions.

Daily and Monthly Responsibilities:

• Manage interactions with retail and trade clients via phone, email, and face-to-face in our showroom.
• Maintain and enhance relationships with existing customers to provide exceptional service and identify new sales opportunities.
• Identify the right prospects, manage interactions, and make effective qualifying sales calls, ensuring you keep detailed notes and updates on accounts.
• Exhibit excellent product knowledge, offering solutions and handling objections like a pro!
• Keep the Sales Manager updated on your prospects, workload, and wins.
• Collaborate with Marketing and Product Development to achieve sales goals, highlighting potential new products or sectors

Who You Are:

• A quick learner with a positive attitude and strong people skills
• Someone who thrives in a fast-paced environment and is eager to contribute to our team's success.
• A natural communicator who enjoys building rapport and cultivating relationships.
• A lover of all things tech

No sales experience is necessary but excellent customer service , someone who loves being on the phone speaking to people and a driven, ambitious character is essential!

If you would like to find out more please call us on (phone number removed), apply online or email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join this dynamic team with big growth plans as a Sales and Customer Support Executive!

Salary: 25-27K DOE plus excellent uncapped commission (realistic 2K extra per month)

Benefits: Competitive holiday with Xmas shutdown, excellent earning potential, structured training and development opportunities.

Hours: 8.30am-5.000pm Monday-Friday

Location: Exeter with free parking

This technology company established in 2001 is going from strength to strength and has customers across Europe. They offer a 'family feel' culture but in a buzzing and fun environment. They are experiencing a period of growth and because of this need to develop their sales force and add to the team!

The Job Role:
They are on the lookout for an enthusiastic and pro-active Sales and Customer Support Executive to help them shine in the market! If you have a knack for building relationships, cultivating business and love the buzz of closing a deal then this could be your perfect match.

What You'll Do:

• Represent the products with a deep understanding, showcasing how their solutions meet customer needs.
• Generate leads and nurture relationships by organising your daily schedule to connect with existing and potential clients.
• Prospect new customers, build rapport, and adapt your sales techniques based on real-time interactions.

Daily and Monthly Responsibilities:

• Manage interactions with retail and trade clients via phone, email, and face-to-face in our showroom.
• Maintain and enhance relationships with existing customers to provide exceptional service and identify new sales opportunities.
• Identify the right prospects, manage interactions, and make effective qualifying sales calls, ensuring you keep detailed notes and updates on accounts.
• Exhibit excellent product knowledge, offering solutions and handling objections like a pro!
• Keep the Sales Manager updated on your prospects, workload, and wins.
• Collaborate with Marketing and Product Development to achieve sales goals, highlighting potential new products or sectors

Who You Are:

• A quick learner with a positive attitude and strong people skills
• Someone who thrives in a fast-paced environment and is eager to contribute to our team's success.
• A natural communicator who enjoys building rapport and cultivating relationships.
• A lover of all things tech

No sales experience is necessary but excellent customer service , someone who loves being on the phone speaking to people and a driven, ambitious character is essential!

If you would like to find out more please call us on (phone number removed), apply online or email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join this dynamic team with big growth plans as a Sales and Customer Support Executive!

Salary: 25-29K DOE plus excellent uncapped commission (realistic 2K extra per month)

Benefits: Competitive holiday with Xmas shutdown, excellent earning potential, structured training and development opportunities.

Hours: 8.30am-5.000pm Monday-Friday

Location: Exeter with free parking

This technology company established in 2001 is going from strength to strength and has customers across Europe. They offer a 'family feel' culture but in a buzzing and fun environment. They are experiencing a period of growth and because of this need to develop their sales force and add to the team!

The Job Role:

They are on the lookout for an enthusiastic and pro-active Sales and Customer Support Executive to help them shine in the market! If you have a knack for building relationships, cultivating business and love the buzz of closing a deal then this could be your perfect match.

What You'll Do:

• Represent the products with a deep understanding, showcasing how their solutions meet customer needs.
• Generate leads and nurture relationships by organising your daily schedule to connect with existing and potential clients.
• Prospect new customers, build rapport, and adapt your sales techniques based on real-time interactions.

Daily and Monthly Responsibilities:

• Manage interactions with retail and trade clients via phone, email, and face-to-face in our showroom.
• Maintain and enhance relationships with existing customers to provide exceptional service and identify new sales opportunities.
• Identify the right prospects, manage interactions, and make effective qualifying sales calls, ensuring you keep detailed notes and updates on accounts.
• Exhibit excellent product knowledge, offering solutions and handling objections like a pro!
• Keep the Sales Manager updated on your prospects, workload, and wins.
• Collaborate with Marketing and Product Development to achieve sales goals, highlighting potential new products or sectors

Who You Are:

• A quick learner with a positive attitude and strong people skills
• Someone who thrives in a fast-paced environment and is eager to contribute to our team's success.
• A natural communicator who enjoys building rapport and cultivating relationships.
• A lover of all things tech

No sales experience is necessary but excellent customer service , someone who loves being on the phone speaking to people and a driven, ambitious character is essential!

If you would like to find out more please call us on (phone number removed), apply online or email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join this dynamic team with big growth plans as a Sales and Customer Support Executive!

Salary: 25-27K DOE plus excellent uncapped commission (realistic 2K extra per month)

Benefits: Competitive holiday with Xmas shutdown, excellent earning potential, structured training and development opportunities.

Hours: 8.30am-5.000pm Monday-Friday

Location: Exeter with free parking

This technology company established in 2001 is going from strength to strength and has customers across Europe. They offer a 'family feel' culture but in a buzzing and fun environment. They are experiencing a period of growth and because of this need to develop their sales force and add to the team!

The Job Role:
They are on the lookout for an enthusiastic and pro-active Sales and Customer Support Executive to help them shine in the market! If you have a knack for building relationships, cultivating business and love the buzz of closing a deal then this could be your perfect match.

What You'll Do:

• Represent the products with a deep understanding, showcasing how their solutions meet customer needs.
• Generate leads and nurture relationships by organising your daily schedule to connect with existing and potential clients.
• Prospect new customers, build rapport, and adapt your sales techniques based on real-time interactions.

Daily and Monthly Responsibilities:

• Manage interactions with retail and trade clients via phone, email, and face-to-face in our showroom.
• Maintain and enhance relationships with existing customers to provide exceptional service and identify new sales opportunities.
• Identify the right prospects, manage interactions, and make effective qualifying sales calls, ensuring you keep detailed notes and updates on accounts.
• Exhibit excellent product knowledge, offering solutions and handling objections like a pro!
• Keep the Sales Manager updated on your prospects, workload, and wins.
• Collaborate with Marketing and Product Development to achieve sales goals, highlighting potential new products or sectors

Who You Are:

• A quick learner with a positive attitude and strong people skills
• Someone who thrives in a fast-paced environment and is eager to contribute to our team's success.
• A natural communicator who enjoys building rapport and cultivating relationships.
• A lover of all things tech

No sales experience is necessary but excellent customer service , someone who loves being on the phone speaking to people and a driven, ambitious character is essential!

If you would like to find out more please call us on (phone number removed), apply online or email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The Senior Customer Support Coordinator is responsible for taking ownership of more complex and challenging customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing the resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers and any relevant 3rd parties are kept up to date with progress towards the resolution of their issue or complaint. 

The Senior Customer Support Coordinator is also responsible for organising the team’s workload on a daily basis and for being the first point of contact for the team’s queries and/or concerns. 

The Senior Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. 

Primary Responsibilities

Demonstrates role model customer behaviour 

• Acts as an inspiring role model across the team in the delivery of great customer service 
• Always demonstrates positive behaviour when discussing or interacting with customers 
• Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly 
• Prepared to meet customers face to face if required 
• Ensures reputational risk is minimised by ensuring more complex and challenging complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way 
• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone 

Achievement of business objectives and priorities 

• Works independently to resolve issues, tasks and complaints within the required SLA timeframe 
• Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress 
• Supports the Customer Support Manager with NHBC claims/resolutions/inspections, Consumer Code cases, Ombudsman cases, Legal cases and SARS requests 
• Organises the team’s workload on a daily basis 
• Acts as the first point of contact for the team’s queries and/or concerns 
• Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA 
• Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person 
• Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints 
• Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering 

Experience, Qualifications, Technical Requirements

• Previous experience of working in a fast-paced Customer Service environment 
• Strong interpersonal and relationship building skills 
• Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately 
• Proven track record of managing complex customer matters 
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems 
• Proven ability to remain calm, measured and resilient in challenging situations 
• Experience of working in the housebuilding industry 

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Customer Service Supervisor
27,500 - 30,000 + Bonus + Training + Progression + Monday - Friday
Exeter (Commutable from: Taunton, Tiverton, Torquay, Plymouth, Exmouth, Newton Abbot and surrounding areas)

Do you have supervisory or leadership experience in a customer service environment, and are looking to join a market-leading organisation where you will play a key role in supporting and developing a close-knit office team whilst receiving continuous training and development?

On offer is a stable permanent role within a well-established and growing business, where you will be given clear progression opportunities alongside an excellent benefits package.

This company are recognised as the UK's leading supplier of workwear and workplace rental services, providing sustainable and innovative solutions to customers across healthcare, engineering, hospitality, and food production industries. As a result of continued success, they are looking for a Customer Service Office Supervisor to join their Exeter team.

You will be based in the company's modern office, supervising and supporting a team of 4 Customer Service Administrators. You'll oversee day-to-day operations, handle key customer queries, and ensure excellent service levels.

This role would suit a Supervisor, Team Leader, or Senior Administrator with strong customer service experience who is looking to take the next step in their career with a secure and supportive company.

The Role:

• 
  Supervising and developing a team of 4 Customer Service Administrators
• 
  Handling key customer queries and VIP calls, ensuring excellent service standards
• 
  Office-based Monday - Friday role in Exeter

The Person:

• 
  Supervisory / Team Leader / Senior Administrator experience
• 
  Background in Customer Service / Service Coordination / Office Support
• 
  Commutable to Exeter

Ref: (phone number removed)
Key Words: Customer Service, Supervisor, Team Leader, Administration, Office Manager, Support, Coordination, Customer Care, ISO, Compliance, Logistics, Service, Scheduling, Operations, Exeter, Devon

Rise Technical Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Total Contracted Hours: 37.5

An exciting new Customer Service Advisor opportunity at DX!

About Us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

Why DX?

We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

Role summary:

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!

We look forward to hearing from you!