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Showing 7 Customer Service Representatives jobs in Exeter

Customer Service Representative - Exeter

Exeter, South West LV=

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Customer Service Representative - Exeter About the Role

We are currently advertising for 12 months contracts across our New Business, Claims & Agency management teams.



At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
We are currently offering a hybrid working model (Full time office working until after an initial training period between 3-6 months) - so this would mean spending 3 days at our Exeter office, and the rest of your week from home - the best of both worlds!
You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.

We offer a hybrid working model; however, your presence will be required in our Exeter office.  (Full time office working until after an initial training period of 6 months).

Salary is £24,570. Your salary will also have the potential to increase as you progress thought our career development framework when milestones are reached.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.
Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities

Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
Be a team player who enjoys working with others
Be compassionate and caring
Have great communication skills and a real talent for making customers feel special
Be a fantastic multi-tasker
Be able to use your initiative to solve problems and create solutions that delight our customers
Be good with words and numbers, and pay strong attention to detail
Be supportive, respectful, and courteous to all your new colleagues.
Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits
This role is a Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

• 26 days' holiday – which increases after two years’ service to 28 days (adjusted for shorter contracts).
• The opportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• Cycle to work scheme
• A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• You’ll receive up to 20% discount on our life products for you and your immediate family.
• Free parking is available on-site, offered on a first come first served basis
• We have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline



We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

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Customer Service Administrator

Devon, South West £25000 - £27000 Annually Office Angels

Posted 5 days ago

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permanent

Do you love customer service and pride yourself on your administration and organisational skills? Our client a privately owned, fast growing local agricultural company seeking an administrator who thrives in a team environment.

Job Title : Customer Service Administrator

Location: Exeter

Hours: Monday to Friday 8.00am - 4.30pm or 8.30am - 5.00pm

Salary : : 25,000 - 27,000 (dependant on experience) and to reviewed after 3 month probationary period.

Benefits: Excellent benefit package including 25 days holiday plus Bank Holidays and free car parking

The Role : Our client is seeking a confident Customer Service Administrator to join their team based in Exeter. The candidate will be providing excellent customer service to customers and suppliers whilst supporting with all associated paperwork.

Key Duties :

* To provide day-to-day general customer services and administrative support for the business

* Answering the telephone and actioning emails promptly and in a friendly and efficient manner to take orders from our sales team and customers

* Help set up new customer accounts and keep records updated

  • Manage customer orders on relevant systems, liaising with third party suppliers as necessary and ensuring that order details are sent promptly and accurately to the relevant supplier/manufacturing facility

* Set up and maintain products on relevant systems and work with the sales reps to set up new product formulations

* Assisting the Transport Manager in the absence of the Transport Coordinator to ensure all deliveries are suitably typed on the transport planner and relevant paperwork provided to drivers in a timely manner and liaising with the drivers

* Flexibility to provide job cover for colleagues as required

You will need:

* To provide first class customer service, having a good telephone manner with the ability to

listen carefully and communicate clearly and concisely

* Accuracy, a keen eye for attention to detail, and good organisational skills

* Solid IT skills with a good working knowledge of standard Microsoft Office software

* Ability to work within a team and individually

This is a role which is constantly evolving and no two days are the same . If you are an enthusiastic individual who thrives in a busy environment and enjoys working as part of a supportive team, then this a perfect opportunity for you. Our client values excellent organisational skills and a positive attitude.

To Apply

If you would like to know more please call Vicky on (phone number removed) or email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Customer Service Agent

PL1 1BQ Devon, South West Top Level Promotions

Posted 7 days ago

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Permanent
Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation:  21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities:

Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications:

Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.

Skills:

Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.

What We Offer:

Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter.  We look forward to learning more about your experience and how you can contribute to our customer service team.
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Customer Service Field Agent - Driving

Devon, South West £13 Hourly Randstad Delivery

Posted 5 days ago

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temporary

Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?Do you enjoy a customer-facing role with variety and new challenges? Are you passionate about driving and exploring new areas? Can you confidently engage with new people and maintain an upbeat conversation?

This is the perfect role for you!

  • Position: Driving Field Agent
  • Location: Kingsbridge
  • Hourly rate: 12.55
  • Duration: Till 17/12/2025
  • Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)
  • Contract type: Temporary (weekly pay through Randstad)
  • Randstad contact: The team on (phone number removed)

Requirements:

  • Valid UK Driving License
  • Owned Car
  • Willing to complete a DBS
  • Willing to obtain business car insurance
  • Willing to travel up to 40 miles

Competencies required:

  • Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
  • Self-disciplined, self-motivated, and happy to work with minimum supervision.
  • Be proficient in the use of laptop and smartphone
  • Can demonstrate ability to be organised with well-developed planning skills
  • Proficient in using laptop and smartphone to receive, view and input information

Benefits:

  • 0.45p per milage
  • 1 meal per 5 hours (7.50), 2 meals per 10 hours (15)

If you are interested please email or call (phone number removed)

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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Business Account/Customer Service Coordinator

Devon, South West DK Recruitment

Posted 5 days ago

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Job Description

permanent

DK Recruitment are working with a world-renowned, precision Engineering business based in Plymouth who are expanding their business Account team. We are looking for an experienced Business Account Coordinator to join the business. The company has a strong culture of innovation, professional growth and are offering an exciting career journey.

The main purpose of the Business Account Coordinator will be to take responsibility for all new and repeat business orders for your assigned customer accounts.

The Account coordinator will need to take full ownership of customers issues and following problems through to resolution.

Key Responsibilities:

  • All aspects of customer account management.
  • Improve customer service experience, create engaged customers, and facilitate growth. Updating customers on their order progress.
  • Take ownership of customer issues and follow problems through to resolution.
  • Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
  • Processing orders and transactions.
  • Provide proactive customer outreach.
  • Administrative tasks as requested.

Skills & Experience required:

  • Experienced in providing excellent customer service support to businesses.
  • Experience in a manufacturing industry is desirable but not essential.
  • Proven experience of MS Office Suite including Excel and PowerPoint is essential.
  • Excellent written and verbal communication skills in order to effectively manage our clients both in the UK and internationally.
  • Good standard of English and Maths.
  • SAP is an advantage but not essential.
  • Troubleshooting, multi-tasking, and time management skills.
  • Goal orientated.
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Customer Service Assistant - Full Time - Exmouth

EX8 5AR Exmouth, South West Compass Group

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Salary: £12.25 per hourShift hours: Full Time

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 49 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

  • Preparing delicious, high-quality food that delights our clients and customers
  • Creating attractive food and counter displays
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0710/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Reference: com/0710/ / /BULocation: Exmouth
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