88 Customer Service Representatives jobs in Fakenham
Customer Support
Posted today
Job Viewed
Job Description
End Date
Saturday 11 October 2025
Salary Range
£25,000 - £5,000
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
A full-time branch-based opportunity working 35 hours per week.
Job Description
JOB TITLE: Customer Support
LOCATION(S): Norwich . Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £2 000 increasing to 5,750 after 6 months in role
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 0,750 for our highest skill level.
About this opportunity
You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you'll need
- Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Customer Support Officer
Posted 1 day ago
Job Viewed
Job Description
Customer Support Officer | Norwich, Hybrid | Full-time
Would you like to work within a socially conscious organisation that is making a real impact in the education sector?
The company
GovernorHub is a cloud-based SaaS product helping to make the world of school governance easier and more effective. It's used by over 100,000 school governors in over 15,000 schools across the country.
GovernorHub is part of The Key Group whose other products includeThe Key- the leading provider of support for schools and academy trusts and Arbor - the country's fastest growing school MIS.
RequirementsThe role
We are looking for a Customer Support Officer to play a critical role providing support to end users and suppliers of GovernorHub. You will report to the Support Manager and be involved in a varied range of customer interactions and support functions to deliver excellent customer support to our members:
- Process inbound enquiries from customers via email and live chat. The enquiries will include but aren't limited to: questions about our services, eligibility for membership, membership queries, basic technical queries, financial questions and assistance in finding content and training
- Serving enquiring customers the information they need to get excited about joining us
- Getting people started and familiar with way things work (onboarding, demos and admin)
- Receive Customer feedback, action it appropriately and champion across the business
The ideal candidate will:
- Have an ability to communicate in a clear, friendly and patient way in both writing and when talking
- Have good attention to detail and a love of making customers feel valued
- Be a self starter and able to manage time and task lists
- Thrive by being part of a team
- Have an understanding of schools and the education sector and a passion for making a difference to the lives of our members
- Competency and confidence in using multiple systems at once
It would be nice if you:
- Have experience working in a customer support role previously
- Have an understanding of school governance
If you don't meet all of the above but have a genuine interest in joining our team please get in touch – we'd be very happy to chat.
BenefitsWhy work for us
We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay and much more.
This is a full time role with Hybrid working. The proposed approach being 2 days based in our Norwich office and occasional travel to our London office.
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction.
- Provide accurate information about products, services, and policies.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Identify and suggest improvements to customer service processes.
- Maintain a deep understanding of company products and services.
- Assist with customer onboarding and account management tasks.
- Follow communication procedures, guidelines, and policies.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and standard office software.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree is a plus.
Customer Support Specialist
Posted 7 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process orders, forms, applications, and requests.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and escalate potential product or service issues to the relevant departments.
- Educate customers on product features and benefits.
- Gather customer feedback and share insights with the team to improve service.
- Follow communication procedures, guidelines, and policies.
- Assist with customer retention and satisfaction initiatives.
- Contribute to team goals and objectives.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Stay up-to-date with product knowledge and company policies.
- Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
- Contribute to the development of support documentation and FAQs.
- Proven customer support or client service experience.
- Excellent communication and active listening skills.
- Strong written and verbal English proficiency.
- Ability to multitask, prioritise, and manage time effectively.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Patience and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills.
- High school diploma or equivalent; college degree preferred.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a quiet workspace are essential.
Customer Support Manager
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee the day-to-day operations of the customer support department, ensuring all service level agreements (SLAs) are met.
- Lead, train, mentor, and motivate the customer support team to achieve individual and team goals.
- Develop and implement effective customer support strategies and processes to enhance customer satisfaction and loyalty.
- Monitor customer feedback, identify trends, and proactively address areas for improvement.
- Manage customer escalations, ensuring timely and satisfactory resolution.
- Analyze support metrics and key performance indicators (KPIs) to identify opportunities for efficiency and effectiveness.
- Collaborate with other departments (e.g., Sales, Product Development) to ensure a cohesive customer experience.
- Manage the support knowledge base, ensuring it is up-to-date and comprehensive.
- Implement and manage customer support tools and technologies.
- Handle complex customer issues and complaints directly when necessary.
- Recruit and onboard new customer support staff.
Qualifications:
- Proven experience in a customer support role, with at least 3 years in a supervisory or management capacity.
- Demonstrable experience in managing and motivating a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to analyze data and generate insightful reports.
- Familiarity with customer service metrics and KPIs.
- A passion for customer advocacy and delivering exceptional service.
- Bachelor's degree in a relevant field is a plus.
Customer Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and effectively across multiple channels (phone, email, chat).
- Provide accurate information about products, services, and policies.
- Troubleshoot technical problems and guide customers through solutions.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify trends in customer issues and provide feedback to improve products and services.
- Proactively engage with customers to ensure satisfaction and build loyalty.
- Adhere to company service standards and performance metrics.
- Contribute to the development of FAQs and knowledge base articles.
- Assist with customer onboarding and training where required.
- Maintain a positive and professional attitude when interacting with customers.
- Continuously learn about product updates and new features to provide informed support.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric mindset.
- Proficiency with CRM software and helpdesk ticketing systems is advantageous.
- Ability to manage time effectively and multitask in a fast-paced environment.
- A reliable internet connection and a dedicated home office setup.
- Ability to work independently and as part of a remote team.
- A proactive approach to identifying and resolving customer issues.
- Strong organizational skills.
Customer Support Officer
Posted today
Job Viewed
Job Description
Customer Support Officer | Norwich, Hybrid | Full-time
Would you like to work within a socially conscious organisation that is making a real impact in the education sector?
The company
GovernorHub is a cloud-based SaaS product helping to make the world of school governance easier and more effective. It’s used by over 100,000 school governors in over 15,000 schools across the country.
GovernorHub is part of The Key Group whose other products include The Key - the leading provider of support for schools and academy trusts and Arbor - the country’s fastest growing school MIS.
Requirements
The role
We are looking for a Customer Support Officer to play a critical role providing support to end users and suppliers of GovernorHub. You will report to the Support Manager and be involved in a varied range of customer interactions and support functions to deliver excellent customer support to our members:
- Process inbound enquiries from customers via email and live chat. The enquiries will include but aren’t limited to: questions about our services, eligibility for membership, membership queries, basic technical queries, financial questions and assistance in finding content and training
- Serving enquiring customers the information they need to get excited about joining us
- Getting people started and familiar with way things work (onboarding, demos and admin)
- Receive Customer feedback, action it appropriately and champion across the business
The ideal candidate will:
- Have an ability to communicate in a clear, friendly and patient way in both writing and when talking
- Have good attention to detail and a love of making customers feel valued
- Be a self starter and able to manage time and task lists
- Thrive by being part of a team
- Have an understanding of schools and the education sector and a passion for making a difference to the lives of our members
- Competency and confidence in using multiple systems at once
It would be nice if you:
- Have experience working in a customer support role previously
- Have an understanding of school governance
If you don’t meet all of the above but have a genuine interest in joining our team please get in touch – we’d be very happy to chat.
Benefits
Why work for us
We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay and much more.
This is a full time role with Hybrid working. The proposed approach being 2 days based in our Norwich office and occasional travel to our London office.
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Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
The ideal candidate will possess a proven track record in customer service, demonstrating strong problem-solving skills and a patient, empathetic demeanor. You should have excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is essential. A solid understanding of our client's products and services will be developed through comprehensive training, but prior experience in a similar industry is advantageous. This role offers a blend of in-office collaboration and remote flexibility, contributing to a balanced work environment. You will be a point of escalation for challenging customer situations, requiring a calm and professional approach under pressure. Your ability to document interactions accurately and contribute to knowledge base articles will be crucial for team-wide learning and efficiency. We are looking for individuals who are passionate about customer success and committed to exceeding expectations in a fast-paced environment. Opportunities for career advancement within the support team and wider organization are available for high-performing individuals. Join us in delivering unparalleled service and making a tangible difference to our customers' experience. The position requires availability for occasional weekend shifts on a rotational basis, managed to ensure work-life balance.
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Address and resolve escalated customer issues with a high degree of professionalism and efficiency.
- Provide comprehensive support to customers regarding product features, troubleshooting, billing, and general inquiries.
- Maintain detailed and accurate records of customer interactions and transactions within our CRM system.
- Collaborate with cross-functional teams (e.g., product, engineering) to advocate for customer needs and contribute to product enhancements.
- Develop and update knowledge base articles and FAQs to empower customers and internal teams.
- Mentor and coach junior customer support representatives, fostering a collaborative and high-performing team environment.
- Monitor support performance metrics and identify trends to proactively improve customer satisfaction and operational efficiency.
- Contribute to the development and implementation of new customer support initiatives and best practices.
- Ensure adherence to company policies and service level agreements (SLAs).
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly.
- Strong problem-solving and analytical skills, with a keen eye for detail.
- Proficiency in using CRM software (e.g., Zendesk, Salesforce) and other customer support tools.
- Ability to work independently and manage time effectively in a remote environment.
- A patient, empathetic, and customer-centric approach.
- Experience in training or mentoring junior staff is a significant advantage.
- Familiarity with performance metrics and quality assurance in a support context.
- Must have a stable internet connection and a dedicated workspace conducive to a remote work setting.
Senior Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Provide technical assistance and guidance on product usage.
- Escalate unresolved issues to the relevant teams for further action.
- Document customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of support documentation and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Participate in team meetings and training sessions, contributing to a positive remote work culture.
- Proven experience in a customer support or helpdesk role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Strong technical aptitude and ability to learn new software quickly.