209 Customer Service Representatives jobs in Featherstone

Contact Centre Advisor

Esholt, BD17 7RH

Full time 40 hours per week (between Monday to Saturday 8am – 5:30pm)

Salary: £25,708.80 + Benefits

Location: On Site (Esholt)

Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!

About the Role

As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.

You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.

Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.

What You Will Be Doing

• Handling inbound calls with professionalism and warmth.
• Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
• Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Why Join Bayfields?

When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!

Contact Centre Advisor

Esholt, BD17 7RH

Full time 40 hours per week (between Monday to Saturday 8am – 5:30pm)

Salary: £25,708.80 + Benefits

Location: On Site (Esholt)

Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!

About the Role

As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.

You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.

Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.

What You Will Be Doing

• Handling inbound calls with professionalism and warmth.
• Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
• Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Why Join Bayfields?

When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
• Provide accurate information about products, services, and company policies.
• Guide customers through product features, usage, and troubleshooting steps.
• Maintain detailed records of customer interactions, transactions, comments, and actions.
• Identify opportunities to improve customer satisfaction and retention.
• Contribute to the development of customer support documentation and FAQs.
• Collaborate with internal teams to ensure a seamless customer experience.
• Process customer requests and orders accurately and efficiently.
• Gather customer feedback and report on trends to inform product and service improvements.

• Previous experience in a customer service or technical support role is highly desirable.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong problem-solving abilities and a patient, customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced, remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• Tech-savviness and the ability to quickly learn new software and products.
• A proactive approach to identifying and resolving customer needs.
• High school diploma or equivalent; further education or certifications are a plus.
• Ability to work independently and as part of a remote team.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues effectively and efficiently, escalating complex problems to senior staff when necessary.
• Provide accurate information regarding products, services, and policies.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist customers with onboarding processes, troubleshooting, and general inquiries.
• Build and maintain strong customer relationships through positive and supportive interactions.
• Adhere to service level agreements (SLAs) and departmental key performance indicators (KPIs).
• Continuously update knowledge of products, services, and company procedures.
• Contribute to team efforts by working collaboratively and sharing best practices.

• Previous experience in a customer service or support role is highly desirable.
• Exceptional communication skills, including active listening, clear articulation, and empathy.
• Strong problem-solving abilities and a methodical approach to issue resolution.
• Proficiency in using computer systems, including CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• A genuine desire to help customers and a positive attitude.
• Ability to work effectively both independently and as part of a team.
• Knowledge of basic IT troubleshooting is a plus.
• Flexibility to work various shifts as required by the business needs.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve customer issues, providing accurate information and effective solutions.
• Escalate complex issues to appropriate departments when necessary, ensuring follow-up.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries to help improve products and services.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Provide information about our client's products, services, and policies.
• Assist with onboarding new customers and provide ongoing support.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Contribute to the development of support documentation and FAQs.
• Handle customer feedback and work towards customer retention and satisfaction.
• Ensure all customer data is handled in accordance with privacy policies.
• Uphold company standards for service quality and professionalism.
• Adapt to new tools and processes as the company evolves.
• Contribute to a positive and productive team atmosphere.

• Previous experience in a customer service or support role is essential.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help people.
• Ability to work collaboratively within a team.
• Good understanding of basic IT troubleshooting.
• Flexibility to adapt to changing customer needs and service demands.
• Demonstrable ability to remain calm under pressure.
• Commitment to delivering outstanding customer service.
• Basic knowledge of the industry our client operates in is a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve customer issues, escalating complex problems to senior staff or relevant departments when necessary.
• Provide detailed product information and guidance to customers.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes and workflows.
• Contribute to the development of customer support knowledge base and FAQs.
• Achieve key performance indicators related to customer satisfaction and resolution times.
• Build and maintain strong customer relationships through empathetic and effective communication.

• Previous experience in a customer service or helpdesk role is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding customer service.
• Flexibility to work a rotating schedule, including some evenings and weekends, as required by business needs.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to our products and services.
• Provide clear and accurate information regarding product features, pricing, and policies.
• Escalate complex issues to the appropriate departments for resolution.
• Document all customer interactions and resolutions accurately in our CRM system.
• Identify opportunities to improve customer satisfaction and retention.
• Assist in training new team members on customer support procedures.
• Maintain a deep understanding of our product offerings and service updates.
• Contribute to building customer loyalty through exceptional service.
• Collect customer feedback to help improve our products and services.

• Previous experience in a customer service or support role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and helpdesk systems.
• Ability to work effectively in a fast-paced environment.
• Patience, empathy, and a professional demeanour.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively as part of a team.
• Experience within the e-commerce or tech industry is a plus.

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion.

What you'll be doing:

• Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels, including participation in web.

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