52 Customer Service Representatives jobs in Girton
Customer Support Specialist
CB2 1JE Cambridge, Eastern
£12 Hourly
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is looking for a friendly and dedicated Customer Support Specialist to join their team in Cambridge, Cambridgeshire, UK . This role is focused on providing exceptional service and support to our valued customers, ensuring a positive experience with our products and services. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to assist others. You will be responsible for handling customer inquiries via phone, email, and potentially in-person, resolving issues, and providing information in a clear and helpful manner. Key duties include troubleshooting customer problems, processing orders and returns, maintaining accurate customer records in our CRM system, and escalating complex issues to the appropriate departments. You will act as a brand ambassador, representing the company with professionalism and a positive attitude. A good understanding of our product offerings is essential, and you will be provided with comprehensive training. This part-time position requires reliability, punctuality, and the ability to work effectively within a team environment. You will contribute to achieving customer satisfaction targets and upholding the company’s reputation for excellent service. Experience in a customer-facing role is advantageous. We are looking for individuals who are proactive, empathetic, and committed to finding solutions for our customers. This is a great opportunity to develop customer service skills in a supportive and friendly workplace.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Support Specialist
CB2 1GA Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is pivotal in ensuring exceptional service delivery and fostering strong relationships with our client's customer base. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing comprehensive solutions. The ideal candidate will possess excellent communication and problem-solving skills, a patient and empathetic demeanor, and a deep understanding of customer service principles. You will also be involved in training and mentoring junior support staff, contributing to the continuous improvement of support processes and documentation. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to maintain a healthy work-life balance. Responsibilities will include:
- Responding to customer queries via phone, email, and live chat in a timely and professional manner.
- Investigating and resolving complex technical and service-related issues.
- Escalating unresolved issues to appropriate departments with detailed information.
- Maintaining accurate and comprehensive records of customer interactions and transactions.
- Developing and updating customer support documentation, FAQs, and knowledge base articles.
- Collaborating with cross-functional teams to ensure customer satisfaction.
- Providing feedback on customer needs and service improvements to management.
- Mentoring and guiding junior customer support representatives.
- Participating in regular team meetings and training sessions.
- Adhering to company policies and procedures.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in customer relationship management (CRM) software.
- Ability to work effectively both independently and as part of a team.
- Familiarity with IT support principles is a plus.
- A proactive approach to identifying and resolving customer issues.
- Experience in a fast-paced environment.
- High school diploma or equivalent; further education or certifications are advantageous.
- Demonstrated ability to handle difficult customer situations with grace and efficiency.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist
CB22 3FE Cambridge, Eastern
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is crucial in ensuring customer satisfaction by providing exceptional support and resolving complex issues. You will be a primary point of contact for customers, offering assistance via phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Manage and resolve customer inquiries and complaints efficiently and effectively.
- Provide first-level technical support and troubleshoot common issues.
- Escalate complex problems to relevant departments, ensuring timely resolution.
- Maintain detailed records of customer interactions and transactions.
- Develop and update customer support documentation and FAQs.
- Train and mentor junior support staff.
- Identify trends in customer issues and provide feedback to product development teams.
- Proactively engage with customers to ensure their needs are met and to gather feedback.
- Adhere to service level agreements (SLAs) and performance metrics.
- Contribute to the continuous improvement of customer support processes and strategies.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (Specific Software/Product - e.g., Zendesk, Salesforce) is highly desirable.
- A patient and empathetic approach to customer interactions.
- Ability to work effectively both independently and as part of a team.
- Prior experience in a (Relevant Industry - e.g., Tech, SaaS) environment is a plus.
- Familiarity with ITIL best practices is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Lead Customer Support Specialist
CB1 0AH Cambridge, Eastern
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Join our dedicated team as a Lead Customer Support Specialist in Cambridge, Cambridgeshire, UK . This hybrid role offers the best of both worlds, blending in-office collaboration with remote flexibility. You will be at the forefront of delivering exceptional customer service, resolving complex issues, and guiding our support team to achieve outstanding results. This position requires a proactive individual with a passion for customer advocacy and a knack for problem-solving.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical and non-technical support to customers via multiple channels (phone, email, chat).
- Act as a point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
- Train, mentor, and guide junior customer support representatives.
- Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
- Monitor customer satisfaction levels and identify areas for service improvement.
- Analyze support ticket trends to identify recurring issues and provide feedback to product and engineering teams.
- Contribute to the development and refinement of customer support policies and procedures.
- Collaborate with other departments to ensure a cohesive customer experience.
- Manage the daily operations of the customer support team, ensuring adequate coverage and efficiency.
- Participate in product feedback sessions and advocate for customer needs.
- Proven experience in a customer support or helpdesk role, with at least 2 years in a lead or senior capacity.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated ability to train and mentor team members.
- Familiarity with common software applications and troubleshooting techniques.
- A customer-centric mindset and a passion for service excellence.
- Understanding of ITIL principles is a plus.
- Must be able to work effectively in both remote and in-office settings.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
CB2 0 Cambridge, Eastern
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is pivotal in ensuring exceptional customer experiences and maintaining high service standards. The successful candidate will be responsible for handling complex customer inquiries, resolving escalated issues, and providing first-line technical support. You will also play a key role in training and mentoring junior support staff, contributing to their professional development and overall team performance. Key responsibilities include managing incoming support tickets, prioritizing urgent cases, and ensuring timely resolution while adhering to service level agreements. You will be expected to document all customer interactions accurately and maintain an up-to-date knowledge base of products and services. A critical aspect of this role involves identifying recurring customer issues and collaborating with internal teams, such as product development and engineering, to implement long-term solutions and improvements. Proactive engagement with customers to gather feedback and identify areas for service enhancement is also a vital part of the job. The ideal candidate will possess excellent communication and problem-solving skills, a strong understanding of customer service principles, and a passion for delivering outstanding support. Experience with CRM systems and ticketing software is essential. This is a fantastic opportunity to advance your career in a supportive and growth-oriented environment. We are looking for someone who can work effectively both independently and as part of a collaborative team, contributing to a positive and productive work atmosphere. The ability to adapt to changing priorities and handle high-pressure situations with professionalism is highly valued. Join us in shaping the future of customer service excellence.
Qualifications:
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Experience in mentoring or training junior team members.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- A customer-centric approach and a dedication to achieving customer satisfaction.
- Knowledge of IT support principles is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
CB2 0AA Cambridge, Eastern
£28000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cambridge, Cambridgeshire, UK . This role is integral to ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be responsible for handling complex customer issues, providing in-depth technical support, and escalating unresolved problems to the appropriate departments. As a senior member of the team, you will also be expected to mentor junior support staff, contribute to training materials, and identify areas for process improvement within the customer service workflow. Your day-to-day responsibilities will include responding to customer queries via phone, email, and live chat; troubleshooting software and hardware issues; guiding users through product features and functionalities; documenting customer interactions accurately in the CRM system; and maintaining a high level of customer satisfaction. We are looking for individuals who possess excellent communication skills, a patient and empathetic approach, and a strong technical aptitude. The ideal candidate will have a proven track record in customer service, preferably within a technical or software environment, and a passion for problem-solving. A bachelor's degree in a relevant field or equivalent work experience is highly desirable. Join us and play a crucial role in building lasting relationships with our valued customers.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Team Lead
CB1 1AA Cambridge, Eastern
£35000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Team Lead to manage and inspire a high-performing support team. This fully remote role will be crucial in ensuring exceptional customer service delivery, resolving complex issues, and enhancing customer satisfaction across all touchpoints. You will be responsible for the day-to-day operations of the support team, providing guidance, training, and performance management to achieve team objectives.
Key responsibilities include overseeing ticket resolution, managing escalated customer inquiries, monitoring team performance metrics (response times, resolution rates, customer satisfaction scores), identifying areas for process improvement, and implementing solutions to enhance efficiency and effectiveness. You will also be instrumental in developing training materials, coaching team members, and fostering a collaborative and supportive team environment. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
The ideal candidate will have a minimum of 3 years of experience in customer support, with at least 1 year in a team lead or supervisory role. Excellent communication, leadership, and conflict-resolution skills are paramount. Proficiency in using CRM software and helpdesk ticketing systems is essential. A passion for customer advocacy and a strong understanding of customer service best practices, particularly within a remote setting, are highly valued. While the position is fully remote, regular virtual team meetings and proactive communication are key to success. This exciting opportunity is based in the vicinity of **Cambridge, Cambridgeshire, UK**, offering the chance to lead a remote team dedicated to customer excellence.
Key responsibilities include overseeing ticket resolution, managing escalated customer inquiries, monitoring team performance metrics (response times, resolution rates, customer satisfaction scores), identifying areas for process improvement, and implementing solutions to enhance efficiency and effectiveness. You will also be instrumental in developing training materials, coaching team members, and fostering a collaborative and supportive team environment. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
The ideal candidate will have a minimum of 3 years of experience in customer support, with at least 1 year in a team lead or supervisory role. Excellent communication, leadership, and conflict-resolution skills are paramount. Proficiency in using CRM software and helpdesk ticketing systems is essential. A passion for customer advocacy and a strong understanding of customer service best practices, particularly within a remote setting, are highly valued. While the position is fully remote, regular virtual team meetings and proactive communication are key to success. This exciting opportunity is based in the vicinity of **Cambridge, Cambridgeshire, UK**, offering the chance to lead a remote team dedicated to customer excellence.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service representatives Jobs in Girton !
6
Customer Support Team Manager
CB2 1EG Cambridge, Eastern
£38000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Support Team Manager to lead their dedicated support team in Cambridge, Cambridgeshire, UK . This is a fantastic opportunity for a motivated individual to foster a high-performing customer service environment. You will be responsible for managing daily operations, coaching and developing team members, and ensuring customer satisfaction targets are consistently met and exceeded.
Key Responsibilities:
The successful candidate will have a passion for delivering outstanding customer experiences and possess strong leadership and communication skills. This role is essential to maintaining our client's reputation for excellent customer care. This position is located in Cambridge, Cambridgeshire, UK , and requires the candidate to be on-site.
Key Responsibilities:
- Manage and mentor a team of customer support representatives, providing guidance and performance feedback.
- Oversee daily operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor key performance indicators (KPIs) and generate regular reports on team performance.
- Handle escalated customer issues and complaints, resolving them effectively and professionally.
- Identify training needs and conduct regular training sessions for the support team.
- Collaborate with other departments to resolve customer issues and improve overall service.
- Maintain up-to-date knowledge of products, services, and company policies.
- Contribute to the continuous improvement of customer service processes and procedures.
- Ensure adherence to service level agreements (SLAs) and quality standards.
The successful candidate will have a passion for delivering outstanding customer experiences and possess strong leadership and communication skills. This role is essential to maintaining our client's reputation for excellent customer care. This position is located in Cambridge, Cambridgeshire, UK , and requires the candidate to be on-site.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist
CB2 1AA Cambridge, Eastern
£28000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm in **Cambridge, Cambridgeshire, UK**, is seeking a dedicated and empathetic Senior Customer Support Specialist to enhance their customer service operations. This role is crucial in ensuring our clients' customers receive exceptional support and have a seamless experience with our products. You will be involved in resolving complex technical issues, guiding customers through product usage, and contributing to the continuous improvement of support processes. This hybrid position requires excellent communication skills, a problem-solving mindset, and a genuine passion for helping others.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for customer inquiries via phone, email, and chat.
- Resolve complex customer issues efficiently and effectively, escalating when necessary.
- Guide customers through product setup, usage, and feature utilisation.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product development and engineering teams.
- Train and mentor junior support specialists, sharing best practices and product knowledge.
- Proactively identify opportunities to improve the customer support experience.
- Manage customer escalations and ensure timely resolution and customer satisfaction.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to team goals and departmental objectives.
- Participate in product training sessions to stay updated on new features and releases.
- Minimum of 3 years of experience in a customer support or technical helpdesk role, with at least 1 year in a senior capacity.
- Proven ability to troubleshoot and resolve complex technical issues related to software or hardware.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong interpersonal skills and a patient, customer-centric attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a collaborative team.
- Experience in creating knowledge base content is highly desirable.
- Familiarity with (mention relevant software/industry, e.g., SaaS platforms, IT support) is a plus.
- A proactive approach to identifying and solving problems.
- Ability to manage time effectively and prioritise tasks in a busy environment.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Support Specialist
CB2 1NA Cambridge, Eastern
£25000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Join a rapidly expanding tech company as a Remote Customer Support Specialist, a position that is fully remote and allows you to provide exceptional service from the comfort of your own home. This role is crucial in ensuring our users have a seamless and positive experience with our products and services.
As a Remote Customer Support Specialist, you will be the primary point of contact for customers, addressing their inquiries, troubleshooting technical issues, and providing guidance and solutions in a timely and professional manner. You will be empowered to resolve problems efficiently and contribute to high levels of customer satisfaction. Your key responsibilities will include:
As a Remote Customer Support Specialist, you will be the primary point of contact for customers, addressing their inquiries, troubleshooting technical issues, and providing guidance and solutions in a timely and professional manner. You will be empowered to resolve problems efficiently and contribute to high levels of customer satisfaction. Your key responsibilities will include:
- Responding to customer inquiries via multiple channels, including email, live chat, and phone, in a prompt and courteous manner.
- Diagnosing and troubleshooting technical issues related to our software products and services.
- Providing clear, concise, and accurate information and solutions to customer queries.
- Guiding customers through product features, functionalities, and best practices.
- Escalating complex issues to appropriate internal teams (e.g., technical support, product development) when necessary, and ensuring follow-up.
- Documenting customer interactions, issues, and resolutions accurately in our CRM system.
- Contributing to the knowledge base by creating and updating help articles and FAQs.
- Gathering customer feedback and insights to help improve our products and services.
- Maintaining a high level of product knowledge and staying updated on new releases and features.
- Adhering to company policies and procedures regarding customer support and data privacy.
This advertiser has chosen not to accept applicants from your region.
9