833 Customer Service Representatives jobs in Girton

Role: Graduate Client Services Administrator

Location: Bedford

Hours: Monday – Friday 9.30am – 5pm.

Salary: £23,000 - £26,000

My Client is a Top 100 UK Independent broker specialising in the commercial insurance industry that has a refreshingly positive and enthusiastic perspective on how to win and retain business and offers a lively working environment to match. We are now recruiting graduates or people wanting to begin a career within insurance as client services administrators! This is an entry level role so you must be keen and willing to learn!

What’s in it for you?

• 9.30am start time (9.30am -5pm)
• 20 days holiday a year, plus bank holidays and numerous additional days off over Christmas and New Year, which increases to 25 days after 5 years’ service
• Private Medical Insurance through Vitality after 2 years of service
• Critical Illness and Death in Service after 5 years’ service
• Fully funded Cert CII Education
• Modern offices loaded with facilities
• Free onsite Parking
• Regular company business and social events
• Dress down from March until October

What will you be doing in the Graduate Client services administrator role?

• Submit client insurance risk information to insurers for quotations to be issued to clients
• Competently use the company CRM system and ensure all records are kept up to date
• Creating risk presentations
• Complete sub-contractor questionnaires for clients
• Mid Term Adjustments for all policies
• Work closely with account handlers/insurers and build strong relationships across all departments
• Invoicing client’s mid term
• Compliance auditing

What we would like from you:

• Keen and willing to learn
• Microsoft office skills
• Attention to detail
• Enthusiastic persona with the desire to succeed

Apply now for more information!

BEDFORDPERM

By applying to this job advertisement, you confirm you have read and understood our  Data Protection and Privacy statement  and give OA Group authorisation to hold you provided data .

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

We have some super opportunities available here for those looking for an entry level role, to develop your career in a top 100 independent Insurance Brokers. 

Reporting to the Client Support Manager, based at the companies Head Office in Bedford, you will be responsible for undertaking all mid-term adjustments (Changes mid-term to a customer’s policy) and queries received from existing clients and liaising with insurers.  

You will be pushed through a Graduate/ Academy role to become both proficient and qualified within the industry whilst working within a busy Client Services Department. You will also gain your Cert CII (certificate in insurance) qualification and will have access to internal and external coaching to assist in your progression. The company will provide a timetable to meet all departments within the business which will allow you a greater understanding of how each department contributes to their incredible stats. Our client has plenty of progressive routes available following graduation from the Client Services Department, all performance will be tracked via progress trackers which they will support you in completing.  You may begin your career here in their dedicated Client Services team, but the fluidity and flexibility of their Academy ensures that should you show the competence, drive and commitment to a career here, then there is no obstacle to movement to the Sales and Renewals teams, and ultimately to your graduation as a qualified specialist construction insurance consultant.

You will be trained to submit client insurance risk information to insurers for quotations to be issued to clients (online and offline submissions), competently use the company CRM system to ensure all records are  kept up to date, creating risk presentations , complete sub-contractor questionnaires for clients, Mid Term Adjustments for all policies and work closely with account handlers/insurers and build strong relationships across all departments of the business.

Salary and Benefits on offer:-

• £23k to £26k basic salary range
• 9.30am start time (9.30am -5pm)
• 20 days holiday a year, plus bank holidays and numerous additional days off over Christmas and New Year, which increases to 25 days after 5 years’ service
• Private Medical Insurance through Vitality after 2 years of service
• Critical Illness and Death in Service after 5 years’ service
• Fully funded Cert CII Education
• Modern offices loaded with facilities
• Free onsite Parking
• Regular company business and social events
• Dress down from March until October

We have some super opportunities available here for those looking for an entry level role, to develop your career in a top 100 independent Insurance Brokers. 

Reporting to the Client Support Manager, based at the companies Head Office in Bedford, you will be responsible for undertaking all mid-term adjustments (Changes mid-term to a customer’s policy) and queries received from existing clients and liaising with insurers.  

You will be pushed through a Graduate/ Academy role to become both proficient and qualified within the industry whilst working within a busy Client Services Department. You will also gain your Cert CII (certificate in insurance) qualification and will have access to internal and external coaching to assist in your progression. The company will provide a timetable to meet all departments within the business which will allow you a greater understanding of how each department contributes to their incredible stats. Our client has plenty of progressive routes available following graduation from the Client Services Department, all performance will be tracked via progress trackers which they will support you in completing.  You may begin your career here in their dedicated Client Services team, but the fluidity and flexibility of their Academy ensures that should you show the competence, drive and commitment to a career here, then there is no obstacle to movement to the Sales and Renewals teams, and ultimately to your graduation as a qualified specialist construction insurance consultant.

You will be trained to submit client insurance risk information to insurers for quotations to be issued to clients (online and offline submissions), competently use the company CRM system to ensure all records are  kept up to date, creating risk presentations , complete sub-contractor questionnaires for clients, Mid Term Adjustments for all policies and work closely with account handlers/insurers and build strong relationships across all departments of the business.

Salary and Benefits on offer:-

• £23k to £26k basic salary range
• 9.30am start time (9.30am -5pm)
• 20 days holiday a year, plus bank holidays and numerous additional days off over Christmas and New Year, which increases to 25 days after 5 years’ service
• Private Medical Insurance through Vitality after 2 years of service
• Critical Illness and Death in Service after 5 years’ service
• Fully funded Cert CII Education
• Modern offices loaded with facilities
• Free onsite Parking
• Regular company business and social events
• Dress down from March until October

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Troubleshooting and resolving customer technical issues and complaints.
• Guiding customers through product usage and features.
• Processing customer orders, returns, and account updates.
• Escalating complex issues to appropriate departments or senior team members.
• Maintaining detailed records of customer interactions and transactions.
• Identifying opportunities to improve customer service processes and user experience.
• Gathering customer feedback and reporting trends to management.
• Building strong relationships with customers to foster loyalty and retention.

• Previous experience in a customer service or technical support role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; further education or certifications are a plus.

WHJS1_UKTJ

TidalSense is a respiratory technology company with a mission to transform the diagnosis, monitoring and management of chronic respiratory conditions, such as asthma and COPD. The company has ambitions to enable a population-scale change in respiratory care through global deployment of its technologies. TidalSense has just launched a first-of-its-kind AI-driven (software medical device) diagnostic test for COPD which uses the company’s unique, patented, sensor technology embedded in the N-Tidal device.

We are seeking a early- to mid-career customer support engineer with strong problem-solving and communication abilities to identify and resolve any technical issues our customers encounter. We are at an exciting phase in our journey as we transition from a start-up to a scale-up. You will be joining a passionate, socially-motivated and multi-disciplinary team covering engineers, scientists, clinicians, designers, product and usability specialists. This is a unique opportunity for a driven and autonomous individual to support the real-world deployment of a new generation of regulated hardware and software medical device products that will deliver impact in the real world and change people’s lives. We are seeking someone who is comfortable working in a fast-paced, agile, and diverse team environment, and who is also committed to our mission to revolutionise respiratory medicine.

Job Purpose

To diagnose and troubleshoot software and hardware problems (providing Tier 1 and Tier 2 technical support) experienced by TidalSense customers and: (i) to support prompt resolution of issues through collaboration with relevant teams, escalating where appropriate, (ii) to support process and product development through proactively identifying and communicating common issues.

Key Duties & Responsibilities

• Use customer contact channels (e.g. email, chat and phone) to interact with clients to receive, identify and resolve hardware and software issues:
• Ensure all issues are properly documented in accordance with company procedures
• Prioritise and manage several open issues at one time
• Diagnose and troubleshoot technical issues:
• Ask customers targeted questions to quickly understand the root of the problem
• Refer to internal resources to provide accurate solutions
• Track issues through to resolution, within pre-defined SLAs:
• Talk clients through a series of actions, either via phone, email or chat, until they’ve resolved their issue(s)
• Provide prompt and accurate feedback to customers, and follow-up with customers to ensure issues have not recurred
• Where required, you may need to provide on-site technical support for customers
• Properly escalate unresolved issues to appropriate internal specialist teams
• Work with the quality / regulatory team to ensure customer complaints, feedback, incidents and notifiable events are handled in accordance with the company’s procedures for post-market surveillance (under ISO 13485 and EU MDR).
• Work closely with the software, firmware, hardware, operations and quality teams to resolve technical issues promptly and to ensure a positive customer experience
• Create continuous improvements to technical and troubleshooting manuals, customer operational processes, and support product and user training development:
• Research and identify solutions to software, hardware and connectivity issues
• Document technical knowledge in the form of notes and manuals
• Collaborate with operational and product teams to support process and product improvement from common issues
• Manage service desk configurations and maintain service desk software

Requirements

Skills & Competencies

Essential:

• Excellent communication skills, internally and externally; calm, polite, positive and professional in customer interactions
• Ability to explain complex technical solutions clearly and simply to end users
• Strong ability to understand (at a high level) cloud architectures, technical process flow charts, and where issues may occur in interactions between processes / services covering relational databases, APIs, modern web application frameworks, and connected hardware
• Comfortable interpreting error logs and diagnostic information from multiple sources to identify and resolve issues
• Experience with writing and executing SQL queries
• Experience with developing, managing and maintaining service desk software e.g. JIRA ServiceDesk, or Zendesk (preference for experience using JIRA)
• Strong IT skills and experience configuring IT services (e.g. mailbox / spam filters, remote management software)
• Excellent problem-solving skills
• Open to continuous learning to stay on top of new technologies / solutions
• Ability to consistently deliver to deadlines and manage competing priorities
• Good time keeping, punctuality and professional conduct
• Collaborative approach to teamwork and hands-on mentality.

Desirable:

• Ability to create dashboards using Tableau, PowerBI or other Business Intelligence software
• Ability to think strategically about scaling customer support functions effectively

 Qualifications & Experience

Essential:

• Multiple years of industry experience  in a technical product support role
• Multiple years of industry experience providing support to customers and driving customer satisfaction and product and process improvement

Desirable:

• Bachelors degree in computer science, engineering or other relevant data-oriented discipline (or equivalent industrial experience)
• Experience working with medical devices that include a software or firmware component
• Experience working within a quality management system (ISO 13485 or ISO 9001), or in a regulated industry
• Industrial experience as Tier 2 or 3 Technical Support Engineer or similar role
• Experience in an early-stage company
• Experience with providing customer support to clinical users, preferably within the NHS
• Experience of contact centre best practice

Other Requirements

• Legally eligible to work in the UK without sponsorship. Please note that we are open to sponsoring colleagues to move from an unsponsored visa to a Skilled Worker Visa once they have passed their probationary review.
• Will need to be able to work in person in the Cambridge office at least 3 days / week , and may (infrequently) be required to travel to customer sites across the UK to provide technical support or to support connectivity assessments.

Note to Applicants

• We read all applications carefully - including your free-text answers - in evaluating your application. Please make sure you spend some time answering these questions carefully.
• Please answer questions truthfully. Dishonesty is fundamentally against our values.
• We appreciate that some candidates may hesitate to apply because they may feel that they might not meet all of the required criteria or be competitive enough. If this is you, please don't shy away from applying - we would really like to hear from you!

CLOSING DATE FOR APPLICATIONS: End of day Thursday 28th August 2025.

Benefits

• Flexible working hours to support your work preferences
• Hybrid working as per requirements above
• Beautiful award-winning Cambridge UK office stocked with quality drinks & snacks
• Work from abroad for 1 week per year
• Buy / sell up to 5 days annual leave
• Generous individual personal development budget
• Mental Health support: wellbeing support and free 24/7 access to qualified counsellors and advisors
• Wellness programme
• Coaching and mentoring
• Team events and celebrations
• 25 days annual leave + 8 public holidays
• Pension: TidalSense contributes 5% of qualified earnings
• Annual performance-based bonus
• Discretionary share options scheme

Salary £30,000 - £45,000 (depending on experience)

TidalSense operates a fair pay structure to ensure our colleagues are paid equitably and competitively for their skill, expertise and experience. Successful candidates will be offered this role at the appropriate grade, based on both their resume experience and our judgement of their performance level through the assessment process.

Customer Service Support Officer required!
Salary: 12.21 per hour
Location: Bedford
Hours: Monday - Friday 9am - 5pm
Till October 2025 (will possibility of extension)

Job Purpose

To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.

This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.
Cover for Reception and Mail room duties

Must have -

• Must have customer service experience
• Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services
• Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.
• Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.
• Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Support Officer required!
Salary: £12.21 per hour
Location: Bedford
Hours: Monday - Friday 9am - 5pm
Till October 2025 (will possibility of extension)

Job Purpose

To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.

This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.
Cover for Reception and Mail room duties

Must have -

• Must have customer service experience
• Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services
• Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.
• Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.
• Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.