767 Customer Service Representatives jobs in Glasgow City
Client Services Advisor
Glasgow, Scotland
Jones Whyte
Posted 1 day ago
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Job Description
Role: Client Services Advisor
Place of work: Glasgow, City Centre
Contract type: Permanent, 35 hours per week
Working Hours: Monday-Friday, 9am-5pm
Do you have a passion for providing excellent service? Do you have experience in a sales/customer service role? If so, Jones Whyte has the perfect opportunity for you!
Jones Whyte is an established law firm based in Glasgow, specialising in providing comprehensive legal services to individuals and businesses. With a strong commitment to excellence and client satisfaction, we are dedicated to delivering innovative solutions and exceptional legal advice tailored to our clients' needs.
The Role
We are seeking a Client Services Advisor to join our dynamic and fast-paced Client Services department, specifically working within our Private Client Bereavement team.
In this role, you will be responsible for handling and converting both inbound and outbound enquiries, ensuring potential clients receive the best possible service. Each of our Client Services sub-team specialises in managing enquiries related to a specific area of the firm, providing tailored support to those in need. Our Private Client Bereavement team support clients who are dealing with a bereavement and require support in the administration of an estate.
You will work closely with a dedicated Team Leader and a supportive team of Client Services Advisors. Collaboration is key, as our department works together to ensure every client enquiry is addressed efficiently and professionally.
There is the option to work hybrid, with at least 3 days in the Glasgow office, upon completion of office-based training.
This role presents an opportunity for the right candidate to develop personally and professionally within the firm and gain promotion. No legal experience is necessary, but would be desirable, as full training will be provided. Customer service with call handling background is essential.
Responsibilities
- To respond to inbound and outbound calls, emails, and web enquiries (warm leads) from existing, new, and returning clients looking for legal advice and services
- To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
- Talking to clients to understand their requirements and selecting services to suit
- Handling leads from multiple channels and controlling them through our leads management system
- Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
- Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
- Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
- Taking payments online and over the phone
- Producing contracts and managing e-sign processes
- Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
- Providing an efficient, professional service to clients at all times
- Attending and contributing to weekly team meetings
Key Attributes
- Excellent communication
- Ability to build rapport quickly with others
- Professional, confident & courteous phone manner
- Basic computing & IT skills (MS Office applications)
- Positive forward-thinking mind-set
- Customer focus
- Results driven mind-set
- Experience of sales, customer service and/or contact centres
- Experience working towards daily/monthly KPIs/targets
Desirable but not essential:
- Experience working in a law firm
- Experience working with HubSpot
Company Benefits & Perks
- Competitive salary & Monthly Commission
- 23 days holiday plus 8 bank holidays.
- Holiday Loyalty Scheme: Up to 5 additional days
- Buy and Sell up to 3 holiday days each year
- Enhanced maternity and paternity benefits
- Wellbeing Support
- Annual Company Day out
- Hybrid working and modern Glasgow office
- Birthday early finish and regular team events
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0
Client Services Analyst Pension Transfers
G2 4QE Glasgow, Scotland
Greenbean
Posted 1 day ago
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Job Description
Client Services Analyst Pension Transfers
Location: Glasgow
Salary: £25-27k DOE + up to 10% bonus
Hours: 35 hours per week, Monday Friday
Working Pattern: Hybrid (2 Days office / 3 days at home after training)
Were looking for aClient Services Analyst Pension Transfers to join our Operations team in Glasgow. If you enjoy problem-solving, delivering excellent service, and supporting others to achieve.
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1
Remote Customer Support Specialist
G1 2DX Glasgow, Scotland
£22000 Annually
WhatJobs
Posted today
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their expanding support team on a fully remote basis. This role is crucial for providing exceptional service and assistance to customers, resolving inquiries, and ensuring a positive customer experience across all communication channels. You will be responsible for responding to customer queries via email, phone, and live chat, troubleshooting technical issues, and escalating complex problems when necessary. The ideal candidate will have outstanding communication skills, a patient and understanding demeanor, and a passion for helping others. Proficiency in customer service software and a strong ability to learn new systems quickly are essential for this remote-first position.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries and resolving issues via email, phone, and chat in a timely and professional manner.
- Providing technical support and troubleshooting assistance to customers.
- Guiding customers through product features and functionalities.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Identifying and escalating complex issues to the appropriate departments.
- Gathering customer feedback and reporting insights to the team.
- Maintaining a high level of product knowledge to assist customers effectively.
- Adhering to customer service policies and procedures.
- Contributing to the development of FAQs and support documentation.
- Ensuring customer satisfaction and building long-term relationships.
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2
Remote Customer Support Specialist
G1 1AA Glasgow, Scotland
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their vibrant, fully remote team. This position is perfect for individuals who excel at providing exceptional customer service and thrive in a digital environment. As a Remote Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries and resolving issues through various communication channels, including email, live chat, and phone. Your primary goal will be to ensure a positive customer experience by offering timely, accurate, and friendly support. Responsibilities include troubleshooting customer problems, guiding users through product features, processing requests, and escalating complex issues to the appropriate departments when necessary. You will meticulously document customer interactions and feedback, contributing to our knowledge base and helping to identify areas for service improvement. The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and professional demeanor. Previous experience in a customer service or helpdesk role is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. You must be a self-starter, highly organized, and capable of managing your workload effectively in a remote setting. A strong internet connection and a dedicated workspace are essential. This role requires a proactive problem-solver with a genuine desire to help others and a commitment to exceeding customer expectations. Continuous learning and adapting to new products and processes are key. Join a supportive team where your contributions to customer satisfaction are valued and recognized.
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3
Senior Customer Support Specialist
G2 8LU Glasgow, Scotland
£28000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Glasgow, Scotland, UK . This role involves managing complex customer inquiries, providing first-line technical assistance, and contributing to the continuous improvement of our customer service operations. You will be responsible for handling escalated issues, mentoring junior support staff, and developing comprehensive knowledge base articles. The ideal candidate will possess excellent communication skills, a patient demeanor, and a proven ability to resolve customer issues efficiently and effectively. You will also be involved in analyzing customer feedback to identify trends and suggest service enhancements.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to join a growing company and make a significant impact on our customer experience. The hybrid work model offers a balance between in-office collaboration and remote flexibility, supporting a productive work-life balance.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to our products and services.
- Escalate unresolved issues to appropriate departments with detailed information.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Develop and update customer support documentation and FAQs.
- Provide training and guidance to junior customer support representatives.
- Identify opportunities to improve customer satisfaction and loyalty.
- Collaborate with other teams to ensure seamless customer experience.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work effectively in a team environment.
- Strong organizational and time management skills.
- A patient and empathetic approach to customer interactions.
This is an exciting opportunity to join a growing company and make a significant impact on our customer experience. The hybrid work model offers a balance between in-office collaboration and remote flexibility, supporting a productive work-life balance.
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4
Customer Support Team Lead
G1 2UA Glasgow, Scotland
£30000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for an experienced and proactive Customer Support Team Lead to join their remote team, supporting customers from **Glasgow, Scotland, UK**, and beyond. This role involves leading a team of customer support representatives, ensuring the delivery of exceptional customer service and resolution of complex customer issues. You will be responsible for coaching, motivating, and performance managing your team, fostering a collaborative and customer-centric environment. Key duties include monitoring team performance, analysing customer feedback, implementing quality assurance measures, and identifying areas for service improvement. You will also handle escalations, provide expert guidance on product knowledge and support processes, and contribute to the development of support documentation and training materials. The ideal candidate will have a proven track record in customer service, with previous experience in a team leadership or supervisory role. Excellent communication, interpersonal, and problem-solving skills are essential. You should be proficient in using CRM systems and customer support software. A strong understanding of customer service best practices and a passion for helping customers are vital. The ability to motivate and inspire a remote team, coupled with strong organisational skills, is crucial for success in this role. We are seeking an individual who can drive customer satisfaction and contribute to the overall success of our client's support operations. Your dedication to service excellence will be highly valued. Join our growing remote team and make a difference in our customers' experience. This position requires a self-starter with excellent time management skills, capable of working autonomously and collaboratively.
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5
Senior Customer Support Specialist
G1 1AA Glasgow, Scotland
£30000 Annually
WhatJobs
Posted today
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Job Description
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic, remote-first team. In this crucial role, you will be the primary point of contact for our valued customers, providing exceptional support across multiple channels, including email, live chat, and phone. Your dedication to customer satisfaction will be paramount as you troubleshoot complex issues, guide users through product features, and ensure a seamless customer experience. You will be responsible for managing and resolving customer inquiries efficiently and effectively, escalating technical issues to the appropriate teams when necessary, and documenting solutions for our knowledge base. This role requires a proactive approach to identifying and addressing customer needs, aiming to build strong, lasting relationships. You will also be involved in training new team members, contributing to process improvements, and gathering customer feedback to help shape our product and service offerings. As a remote specialist, strong communication and self-management skills are essential. You should be comfortable working independently while collaborating with colleagues across different time zones. We provide comprehensive onboarding and continuous training to ensure you have the tools and knowledge needed to excel. Our virtual office environment fosters collaboration and innovation, allowing you to connect with a supportive and engaging team from anywhere in the UK. If you are passionate about delivering outstanding customer service and thrive in a remote setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve technical and non-technical customer issues.
- Educate customers on product features and best practices.
- Escalate complex issues to Tier 2 support or relevant departments.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of the customer support knowledge base.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Participate in team meetings and contribute to process improvement initiatives.
- Train and mentor junior support staff.
- Proven experience in a customer support or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience in a similar industry is a plus.
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6
Customer Support Team Lead
G2 1AB Glasgow, Scotland
£30000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking an experienced and motivated Customer Support Team Lead to manage and inspire their remote customer service team. This is a fully remote position, offering a significant opportunity to lead from anywhere while ensuring exceptional customer experiences.
The Customer Support Team Lead will be responsible for overseeing the day-to-day operations of the customer support function, ensuring timely and effective resolution of customer inquiries and issues across various channels, including email, chat, and phone. You will lead, coach, and mentor a team of customer support representatives, fostering a positive and productive work environment. Key duties include setting performance standards, monitoring key metrics (e.g., response times, customer satisfaction scores), conducting performance reviews, and implementing training programs to enhance team skills.
You will also be responsible for developing and refining customer support processes, identifying areas for improvement, and implementing solutions to enhance efficiency and customer satisfaction. This involves managing escalations, resolving complex customer problems, and ensuring adherence to company policies and procedures. Collaboration with other departments, such as sales, technical support, and product development, is essential to address customer feedback and drive product improvements. Strong communication skills, particularly in a virtual setting, are paramount for success.
Qualifications:
The Customer Support Team Lead will be responsible for overseeing the day-to-day operations of the customer support function, ensuring timely and effective resolution of customer inquiries and issues across various channels, including email, chat, and phone. You will lead, coach, and mentor a team of customer support representatives, fostering a positive and productive work environment. Key duties include setting performance standards, monitoring key metrics (e.g., response times, customer satisfaction scores), conducting performance reviews, and implementing training programs to enhance team skills.
You will also be responsible for developing and refining customer support processes, identifying areas for improvement, and implementing solutions to enhance efficiency and customer satisfaction. This involves managing escalations, resolving complex customer problems, and ensuring adherence to company policies and procedures. Collaboration with other departments, such as sales, technical support, and product development, is essential to address customer feedback and drive product improvements. Strong communication skills, particularly in a virtual setting, are paramount for success.
Qualifications:
- Proven experience in a customer service or customer support role, with at least 2 years in a supervisory or team lead capacity.
- Demonstrated ability to lead, motivate, and manage a remote team.
- Excellent understanding of customer service principles and best practices.
- Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems.
- Strong problem-solving, analytical, and decision-making skills.
- Exceptional verbal and written communication skills, with a clear and professional tone suitable for remote interactions.
- Ability to manage multiple priorities and work effectively under pressure.
- Tech-savvy with experience using remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
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7
Senior Customer Support Specialist
G2 1DU Glasgow, Scotland
£30000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring exceptional customer satisfaction by providing timely, accurate, and empathetic support across multiple channels including email, chat, and phone. As a Senior Specialist, you will not only handle complex customer inquiries and issues but also contribute to training and mentoring junior team members. You will be responsible for troubleshooting technical problems, guiding customers through product features, processing orders, and resolving complaints efficiently.
Key responsibilities include:
The ideal candidate will possess excellent communication skills, both written and verbal, with a proven track record in customer service. A patient and problem-solving attitude is essential. Proficiency in CRM software and ticketing systems is required. Experience in a leadership or senior support role is highly desirable. This is a fantastic opportunity for an individual passionate about customer advocacy and looking to grow within a supportive, remote-first environment. Join us and make a real difference in our customers' experience.
The successful candidate will work remotely, contributing to our client's presence in **Glasgow, Scotland, UK**, while benefiting from the flexibility and autonomy of a home-based role.
Key responsibilities include:
- Responding to customer queries via email, live chat, and phone, maintaining a high standard of professionalism and adherence to SLAs.
- Investigating and resolving complex customer issues, escalating when necessary to appropriate departments.
- Providing product information and technical assistance to customers.
- Processing customer orders, forms, applications, and requests.
- Documenting all customer interactions and resolutions in the CRM system.
- Contributing to the development of support knowledge base articles and FAQs.
- Training and mentoring new and existing customer support representatives.
- Identifying trends in customer inquiries and providing feedback to product and engineering teams for continuous improvement.
- Participating in regular team meetings and contributing to process optimization initiatives.
- Upholding the company's values and ensuring a positive customer experience at all times.
The ideal candidate will possess excellent communication skills, both written and verbal, with a proven track record in customer service. A patient and problem-solving attitude is essential. Proficiency in CRM software and ticketing systems is required. Experience in a leadership or senior support role is highly desirable. This is a fantastic opportunity for an individual passionate about customer advocacy and looking to grow within a supportive, remote-first environment. Join us and make a real difference in our customers' experience.
The successful candidate will work remotely, contributing to our client's presence in **Glasgow, Scotland, UK**, while benefiting from the flexibility and autonomy of a home-based role.
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8
Remote Customer Support Specialist
G1 1AA Glasgow, Scotland
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their dynamic team. This fully remote position offers the opportunity to provide exceptional service to a diverse customer base from the comfort of your own home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. This role requires excellent communication skills, a patient demeanor, and a commitment to customer satisfaction. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Key responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues to senior support staff when necessary. A strong understanding of CRM software and ticketing systems is essential. You will also be responsible for maintaining accurate customer records and contributing to knowledge base articles to improve overall customer support efficiency. The ideal candidate will be proactive, a problem-solver, and adept at managing their time effectively in a remote work environment. We are looking for individuals who are passionate about helping others and are eager to grow within a supportive and collaborative team. If you are looking for a challenging yet rewarding career in customer service that offers flexibility and stability, this is the perfect opportunity for you. The ability to adapt to changing priorities and learn new systems quickly will be key to your success. Join us and make a real difference in our customers' experience. This role is based within a remote-first culture, emphasizing collaboration and support through digital tools.
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