923 Customer Service Representatives jobs in Grantham

Customer Support Administrator

Location: Stamford

Salary: Up to £28, 000 per annum

Vacancy Type: Full time, permanent, 40 hours per week (Office Based 5 days per week)

Our client is currently looking for a great new administrator to join their small friendly team.

The company provides businesses and homes with comprehensive fire, intruder or security systems which are individually designed. They are th.

WHJS1_UKTJ

Electrical Engineer - Customer Support

Concept Resources are currently recruiting for a number of Customer support Engineers for one of its most valued clients based in Peterborough .

Job Title:  Customer Support Engineer
Company:  (Global Manufacturer – Power Test Equipment)
Salary:  £35,000.00 per annum

About the Company
A global leader in the design and manufacture of power test equipment , specialising in Dynamometers and Load Banks , our client serves multinational organisations, utilities, government departments, and OEMs worldwide. Known for engineering excellence, high-quality manufacturing, and exceptional customer support, the company operates from a purpose-built facility with advanced CAD and production systems. ISO9001-certified and customer-focused, the business is committed to delivering high-performance solutions—right first time, on time, every time.

The Opportunity
An exciting opportunity has arisen for a to join the company's dynamic Customer Support team. This role is ideal for a technically skilled individual with experience in electro-mechanical systems and provide industry-leading service.

Key Responsibilities

• Deliver customer support for Load Bank and Dynamometer products via phone, email, remote access, and on-site visits.
li>Handle warranty claims efficiently to meet customer and company expectations.
• Perform system-level and component-level testing and repairs (electro-mechanical).
• Travel worldwide to perform commissioning, maintenance, training, and support—often at short notice (usually up to one week, with occasional longer durations).
< i>Create and adhere to Risk Assessments and Method Statements to ensure safe working practices.
• Meet SLA deadlines and maintain quality standards.
• Produce detailed reports, fault analysis, certification, and commissioning documentation.
• Log all service interactions and resolutions in SAP B1.
• Analyse service trends and support warranty reporting.
• Collaborate with Sales, Design, and Production to improve products and support future business opportunities.
• Comply with all Health & Safety, Environmental, Quality, and Trade Compliance policies.

Qualifications & Experience

• Minimum ONC or equivalent in Electrical Engineering
• At least 5 years’ experience in a service engineering role involving global travel
< i>Preferably trained via a structured apprenticeship or formal program

Key Skills

• Strong track record in supporting and repairing industrial control systems
• Excellent organisational, interpersonal, and communication skills
• Proficient in technical documentation and customer reporting
• IT literate with experience in MS Office and ERP systems (SAP B1 preferred)
• Full UK Driving Licence and valid passport essential

What’s on Offer

< i>Salary: £5,000.00 per annum li>A varied and challenging role in a specialist, high-performance engineering environment
• Opportunities for global travel
• Competitive benefits package
• A supportive team and strong emphasis on professional development

Job Types: Full-time, Permanent

Pay: 5,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Reference ID: MFCSE

Electrical Engineer - Customer Support

Concept Resources are currently recruiting for a number of Customer support Engineers for one of its most valued clients based in Peterborough .

Job Title:  Customer Support Engineer
Company:  (Global Manufacturer – Power Test Equipment)
Salary:  £35,000.00 per annum

About the Company
A global leader in the design and manufacture of power test equipment , specialising in Dynamometers and Load Banks , our client serves multinational organisations, utilities, government departments, and OEMs worldwide. Known for engineering excellence, high-quality manufacturing, and exceptional customer support, the company operates from a purpose-built facility with advanced CAD and production systems. ISO9001-certified and customer-focused, the business is committed to delivering high-performance solutions—right first time, on time, every time.

The Opportunity
An exciting opportunity has arisen for a to join the company's dynamic Customer Support team. This role is ideal for a technically skilled individual with experience in electro-mechanical systems and provide industry-leading service.

Key Responsibilities

• Deliver customer support for Load Bank and Dynamometer products via phone, email, remote access, and on-site visits.
li>Handle warranty claims efficiently to meet customer and company expectations.
• Perform system-level and component-level testing and repairs (electro-mechanical).
• Travel worldwide to perform commissioning, maintenance, training, and support—often at short notice (usually up to one week, with occasional longer durations).
< i>Create and adhere to Risk Assessments and Method Statements to ensure safe working practices.
• Meet SLA deadlines and maintain quality standards.
• Produce detailed reports, fault analysis, certification, and commissioning documentation.
• Log all service interactions and resolutions in SAP B1.
• Analyse service trends and support warranty reporting.
• Collaborate with Sales, Design, and Production to improve products and support future business opportunities.
• Comply with all Health & Safety, Environmental, Quality, and Trade Compliance policies.

Qualifications & Experience

• Minimum ONC or equivalent in Electrical Engineering
• At least 5 years’ experience in a service engineering role involving global travel
< i>Preferably trained via a structured apprenticeship or formal program

Key Skills

• Strong track record in supporting and repairing industrial control systems
• Excellent organisational, interpersonal, and communication skills
• Proficient in technical documentation and customer reporting
• IT literate with experience in MS Office and ERP systems (SAP B1 preferred)
• Full UK Driving Licence and valid passport essential

What’s on Offer

< i>Salary: £5,000.00 per annum li>A varied and challenging role in a specialist, high-performance engineering environment
• Opportunities for global travel
• Competitive benefits package
• A supportive team and strong emphasis on professional development

Job Types: Full-time, Permanent

Pay: 5,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Reference ID: MFCSE

Part Time Helpdesk Customer Support

Hours: Monday Friday 30 hours + per week

Salary: £12.21 p/h

Location: Nottingham

We are looking for a proactive and customer-focused Part Time Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires exce.

WHJS1_UKTJ

Service Desk Associate (IT Customer Service - 1st Line Support)
Mansfield, hybrid  – 1 day per week in the office for meetings etc
£25,000 - £27,000 plus on-call allowance

37.5 hours  - Monday – Friday, plus 1 in 3 “on-call” weekends

Overview:

The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to-day IT issues and service requests. As the first point of contact, this role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and technologies.

Key Duties and Responsibilities:

• Respond to incoming support requests from external customers via phone, email, and ticketing systems.
li>Log, categorise, and prioritise tickets based on impact and urgency, following agreed SLAs.
• Provide first-line technical support for everyday IT issues, including password resets, software errors, printing problems, and basic hardware troubleshooting.
• Assist in resolving issues with email, internet connectivity, remote access, and desktop configuration.
• Work closely with senior engineers to escalate complex incidents, providing clear and accurate handover notes.
• Communicate regularly with users and customer-based IT teams to provide updates, collect additional information, and confirm issue resolution.
• Support user onboarding tasks such as account setup, permissions, and device preparation.
• Maintain accurate ticket records and update internal documentation where needed.
• Identify patterns in recurring issues and escalate to senior engineers or service leads for further investigation.
• Contribute to a culture of excellent customer service and teamwork within the service desk.

Person Spec:  

li>Strong communication and interpersonal skills—clear, friendly, and professional with both technical and non-technical users. < i>Customer-focused with a positive, can-do attitude.
• Eager to learn and take feedback to improve technical and service delivery skills.
• Organised and dependable—able to manage tasks and follow through on commitments.
< i>A collaborative team player who supports colleagues and contributes to shared goals

Knowledge and Experience:

• Previous experience in a customer service or IT support role is preferred (can include internships, helpdesk placements, or apprenticeships).
• Familiarity with Windows OS, Microsoft 365 applications (Outlook, Teams, Word, etc.), and general IT troubleshooting.
• Understanding basic networking concepts (e.g., IP addresses, Wi-Fi issues, VPNs) is beneficial.
• Experience working with ticketing or helpdesk systems is a plus.
• Ability to follow processes, prioritise tasks, and maintain accurate records.
• A genuine interest in IT and a desire to learn and grow within a technical support environment

 Reward & Benefits:  

< i>Commitment and dedication to your ongoing personal and professional development.
• They will help you to grow to your potential so you can be at your best in your current role and to support your future career aspirations.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and customers.
• End of year bonus subject to business performance.

Please note we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor

Nottingham City Centre Outskirts (near London Road) with free parking

c. £25,000

Our client is a well established, reputable local business looking to recruit a Customer Service Advisor to join a busy and friendly team.

Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.

Responsibilities will include:

• Communicating with customers via phone, email and web chat
li>Providing sales and technical support in a busy and buzzy environment
• Taking calls from customers with queries about spare parts - checking availability and costs
• Interacting with both external and internal customers in a timely and effective way in order to provide exceptional customer service
• Updating internal systems

The ideal candidate will have:

• Experience working in a busy customer service environment
• Excellent telephone and communication skills
• High degree of accuracy and attention to detail
• Good IT skills, including Microsoft packages and email
• The ability to easily absorb technical and product information
• Be adaptable and be able to take the initiative

Really great opportunity for a friendly and personable individual to join a busy team in a well known organisation. Comprehensive training provided and we are ideally looking for someone to start asap.

Apply now!

Customer Service Advisor

Location: Colwick, Nottingham

Hours: Monday to Friday - 8am - 5pm

Career Progression + Supportive Team + Training and Mentoring + Competitive salary and benefits package

Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you'll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.

You'll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.

Key Responsibilities:

• Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
• Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
• Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
• Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
• Strong communication and problem-solving skills.
• Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.

Why Join Us ?

• Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
• A varied role with no two days the same in a supportive team.
• Work for a growing company focused on sustainability and zero waste to landfill solutions.

If you're passionate about customer service and want to be part of a company making a difference, we'd love to hear from you. Apply now!

#admin

Customer Service Advisor
Location:  Nottingham (hybrid work available)

Salary: £24,000 p/a + £1,000 (bonus)
Type:  Full Time - Permanent

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.

As a Customer Services Administrator  at XMA, you’ll play a vital role in supporting the Customer Experience (CX) strategy. You’ll be the first point of contact for the customers, ensuring their queries are resolved efficiently and professionally. From delivery issues to returns and credits, you’ll handle it all with a smile and a solution-focused attitude.

Key Responsibilities: Customer Service Advisor

• Respond to customer queries via phone, email, and ticketing system.
• Investigate and resolve issues such as delivery problems, credit requests, and returns.
• Collaborate with internal teams and third-party suppliers to ensure seamless service.
• Meet KPIs and SLAs set by the Customer Services Manager.
• Identify root causes of recurring issues and implement preventative measures.
• Support continuous improvement initiatives across the business.

What We’re Looking For

Essential:

• Experience in a customer service environment.
• Strong communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• A proactive, detail-oriented, and adaptable approach.

We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”

We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.