1838 Customer Service Representatives jobs in Gravesend

**About the Role:**
**Grade Level (for internal use):**
07
**Client Services Associate, Capital Markets**
**The Role**
The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on the job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.
**The Team**
You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.
**The Impact**
Client Services Associates are the first point of contact for clients. You'll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you're a natural problem solver with a passion for finance, then this could be the role for you.
**What's in it for you**
You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world's financial markets.
You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will get an opportunity to work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers and get to be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams.
**Responsibilities**
+ Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
+ Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
+ Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
+ On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client's workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
**What We're Looking For**
+ BSc or BA degree, or equivalent graduated no later than June 2025
+ A background in Business, Economics or Finance is beneficial but not a necessity.
+ Fluency in French or German languages.
+ Excellent written and verbal presentation and communication skills.
+ Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
+ Ability to effectively multitask, prioritise and work in a team. Positive, flexible and proactive with a "can do" attitude.
**Right to work requirements**
This role is limited to persons with indefinite right to work in UK.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

**About the Role:**
**Grade Level (for internal use):**
08
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United Kingdom.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

Client Services ManagernReporting into the Director of Strategic AccountsnFlexible on location (Frequent travel is required for the position, with local office attendance)nAbout ExperisnExperis is a global leader in IT professional resourcing and managed services. We empower organizations across the full lifecycle of technology adoption, providing flexible solutions that adapt to evolving technologies and skill demands. As part of the ManpowerGroup family of brands, we connect top talent with leading companies to drive business success.nAs an Experis Client Services Manager, you will have:nA solution-oriented mindset with a passion for uncovering client challenges and packaging services that deliver measurable results. The drive to own your pipeline, combined with the resilience and energy to maintain high activity levels, will be key to your success. We also expect you to have outstanding communication skills, whether engaging senior decision-makers in target accounts or managing commercial negotiations that build long-term client partnerships.nYou will be commercially confident, with the ability to discuss product solutions with clients - with experience in payroll solutions, MSP frameworks, and associated digital or Tech-enabled services.nA working understanding of resourcing and service delivery models is advantageous, as is familiarity with HR services such as direct recruitment and staffing.nThe ability to effectively manage both commercial and technical stakeholders will be essential to success in this role.nKey ResponsibilitiesnNew business generationnIdentify, target, and engage prospects within your industry focus.nGenerate leads through proactive outbound activity, including calls, digital outreach.nSecure and prepare high-quality client meetings.nSolution-led client engagementnConduct needs analysis to uncover client challenges and priorities.nApply challenger sales and solution selling methodologies.nPosition primary Experis products (xxx-MSP, PSL, Payroll) and cross-sell the Experis list of services.nSales execution & pipeline managementnBuild and maintain a healthy pipeline, while also managing your pipeline hygiene.nManage deals through all sales stages to close.nCollaborate with technical SMEs and support teams.nCollaboration & market insightnUnderstand and utilise the value of data led sales targeting (either self-generated or received)nShare market intelligence and competitor insights.nWork with Brand Services to drive a targeted GTM strategy (Marketing, Operations, Candidate Communities).nExperience/Skills RequirednB2B new business sales (hunter role).nProven record in achieving/exceeding sales targets.nExperience selling MSP/PSL/payroll or recruitment services.nStrong commercial management skills.nHigh-energy, self-motivated, and KPI-driven.nStakeholder mapping skills; confident at engaging senior decision-makers.nStrong CRM hygiene behaviours.nExcellent proficiency in English (working language).nPreferrednKnowledge of tech-enabled market.nUnderstanding of HR services such as direct recruitment and staffing solutions.nFamiliarity with digital or Tech-enabled service delivery models.nExperience negotiating with technical as well as commercial stakeholders.nAt ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.nWe are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.

TPBN1_UKTJn

We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

Mission

To provide investment solutions and advice to protect and grow client wealth through time.

Our Core Values:

We’ve built our business on three Principles:

• Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
• Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
• Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream

What this means in practice:

At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are – their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.

About the role:

We are looking for an experienced and proactive Customer Service Representative to join our team on a full-time basis, working 9am–6pm, Monday to Friday with the possibility of flexibility. This role requires a strong background in customer service and the confidence to take ownership of complex queries and internal support needs.

In this dynamic and varied position, you’ll play a key part in supporting both our in-office and remote teams by ensuring smooth day-to-day operations and delivering outstanding service to our clients. We’re looking for someone with proven seniority in previous customer-facing roles, someone who brings sound judgment, initiative, and a solutions-oriented mindset.

The ideal candidate is self-motivated, approachable, and thrives in a fast-paced, collaborative environment. You’ll serve as a main point of contact for customer and administrative support, helping to resolve inquiries efficiently and professionally while also contributing to service improvements and mentoring less experienced team members 

Key Responsibilities

• Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
• Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
• Ensure all customer interactions are responded to in a timely and accurate manner
• Maintain a positive, solutions-focused approach to support customer satisfaction and retention
• Keep accurate records of customer interactions and follow up on outstanding issues when necessary
• Work closely with team members and other departments to resolve complex queries and improve overall service quality

Requirements

Qualifications and Skills

• Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach
• A proactive, solutions-oriented mindset with a “can-do” attitude
• High attention to detail and the ability to multitask while maintaining quality and accuracy
• Professional, approachable demeanor and a consistently positive attitude
• Dependable, punctual, and committed to delivering high-quality service
• Able to work independently while contributing effectively as part of a team
• Discretion and an understanding of how to handle sensitive or confidential information appropriately
• Minimum 2:1 degree

Benefits

• Health Insurance, Wellness plan
• Fee free investments on Moneyfarm platform
• Incentive scheme
• Career development opportunities
• Training opportunities
• Regular office social events
• Happy and friendly culture!

Head of Client Services / Electronic Trading Support – Tier 1 Trading Tech Provider London OR NYC | Hybrid | exceptional base bonus equity Our leading global trading technology client is seeking a senior operator to lead a high-impact, technical team at the intersection of trading support, client services, and engineering. This is a rare opportunity to work directly with world-class founders, shape the function, and help scale a business that services some of the largest & most sophisticated trading firms in the world – including hedge funds, market makers, and asset managers. The Role This is not a typical production support job. The successful candidate will bring a blend of technical depth, client-facing acumen, and leadership experience. You’ll be hands-on in the early stages – understanding systems, mentoring engineers, and building operational maturity across the support function. Over time, you’ll shape the team’s strategic direction and deepen relationships with external clients. Your role: Act as the escalation point for high-stakes incidents with major trading clients Engage directly with senior stakeholders, building trust and credibility Be accountable for production stability and client experience across regions Scale the team’s processes, tools, and performance globally Manage and coach high-performing ICs, many of whom are strong coders Help tier client interactions, optimise time allocation, and drive efficiency Own execution-related support – asset class agnostic but must understand high standards About you: Proven experience in trading support, SRE and/or production engineering Strong knowledge of execution systems or real-time trading infrastructure Strong client engagement skills – must be able to interface eloquently with major institutional clients Executive presence and EQ – a calm operator under pressure Cloud-native mindset and familiarity with observability, automation, and tooling Experience working in high-performance or low-latency environments (asset class flexible) SaaS knowledge & experience a plus Why join? Work directly with founders and influence business strategy Inherit a top-tier global team with strong pedigree Clear mandate and autonomy to build and evolve the function Tech-first culture with no red tape – business cases win, not bureaucracy Platform processes billions daily; multiple industry awards and record growth Exceptional people, comp, benefits and culture Note: This is a high-urgency hire. The company has explored internally and is now going to market. Vertex Search is acting as a recruitment agency on this engagement.

Client Services Director – Experiential Event Production & Integrated Marketing London (Hybrid) | Full-Time | Creative Events Agency We’re supporting a leading Creative Events agency in their search for a Client Services Director who is experiential-first . If you’re passionate about creating unforgettable brand experiences and driving 360 activations across brand, entertainment, tech, and sport , this role is for you. The Role As CSD, you’ll: Be the senior client lead , managing relationships at the highest level. Lead large-scale experiential productions - from concept through to seamless delivery. Deliver 360 campaigns spanning brand, entertainment, activations, tech and sport. Collaborate with creative, production, and digital teams to bring bold ideas to life. Manage budgets, KPIs, and timelines across complex, multi-channel projects. Develop and present strategic proposals that inspire senior stakeholders. What We’re Looking For: Agency-side experience as CSD / SAD / AD , with an experiential-first focus . Proven track record in brand activations, entertainment, sport, and tech experiences . Strong background in event production & integrated marketing campaigns . Exceptional client leadership skills, with experience managing high-value relationships & campaigns . Excellent communicator and project leader, thriving in fast-paced environments . What’s On Offer: The chance to work with global brands across entertainment, sport & tech . A creative, collaborative culture within a top agency. Competitive package development opportunities. If you’re an experiential-first Client Services Director with proven 360 campaign experience across brand, entertainment, tech, and sport - we’d love to hear from you!

About the Company Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. What we're looking for We are seeking an experienced Director of Client Services to lead and transform our multi-functional client service organisation. This strategic leadership role will oversee customer success, technical operations, and strategic account management teams while driving operational excellence and revenue growth across our global publisher portfolio. About the Role The successful candidate will be responsible for building scalable service delivery frameworks, implementing customer success technologies, and developing data-driven strategies to reduce churn, increase customer satisfaction, and identify growth opportunities within our existing customer base. Responsibilities Team Leadership & Development Lead and manage a diverse client services team spanning customer success, technical operations, and strategic account management functions Drive organisational behaviour change to ensure customers receive exceptional service experiences Develop team capabilities through coaching, training, and performance management Foster a customer-centric culture focused on proactive support and value delivery Technology & Process Implementation Select, implement, and optimise customer success software platforms to enhance service delivery Develop and execute a tiered service delivery model with appropriate cadence for different customer segments Create comprehensive systems for tracking service delivery metrics and performance indicators Build robust customer sentiment tracking and feedback collection mechanisms Customer Portfolio Management Develop and implement growth strategies across the existing customer portfolio Establish executive-level relationships with key accounts Create systematic approaches to identify and capitalise on upsell opportunities Drive account optimisation initiatives to maximise customer revenue potential Lead new product release rollouts and customer adoption strategies Revenue & Retention Focus Implement strategies to reduce customer churn and increase retention rates Develop early warning systems to identify at-risk accounts Create and execute customer expansion playbooks Collaborate with sales teams to drive revenue growth through existing relationships Strategic Planning & Analysis Establish KPIs and metrics to measure client services effectiveness Provide regular reporting on customer health, satisfaction, and growth metrics Analyse customer data to identify trends, opportunities, and areas for improvement Develop long-term strategic plans for client services evolution Qualifications Experience & Background 8 years of experience in client services, customer success, or account management roles 5 years of leadership experience managing multi-functional teams Proven track record in ad tech, digital advertising, or publisher services industry Experience with programmatic advertising and revenue optimization (preferred but not essential) Bachelor's degree in Business, Marketing, Technology, or related field (preferred but not essential) Technical Skills Deep understanding of digital advertising ecosystem and programmatic technologies Experience with customer success platforms (Gainsight, ChurnZero, Totango, etc.) Proficiency in data analysis and reporting tools Strong project management and process optimisation capabilities Familiarity with CRM systems and customer data management Leadership Competencies Demonstrated ability to lead organisational change and drive cultural transformation Strong strategic thinking and execution capabilities Excellent communication and presentation skills for executive-level audiences Proven track record of building scalable operations and processes Experience in global/remote team management Personal Attributes Customer-obsessed mindset with focus on value delivery Data-driven decision-making approach Strong problem-solving and analytical skills Ability to thrive in fast-paced, dynamic environment Collaborative leadership style with cross-functional partnership focus Leave your ego at the door and get things done Pay range and compensation package Competitive salary and performance-based compensation Flexible work arrangements with remote/hybrid options Professional development opportunities and conference attendance Collaborative, innovation-focused work environment Opportunity to shape the future of digital advertising technology Success in this role will be measured by: Customer retention and churn reduction targets Net Revenue Retention (NRR) improvements Customer satisfaction scores and sentiment metrics Team performance and employee engagement Successful implementation of service delivery frameworks Achievement of upsell and expansion revenue goals