What Jobs are available for Customer Service Representatives in Guildford?

End Date

Friday 17 October 2025

Salary Range

£25,000 - £5,000

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION: Bury . Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £2 000 increasing to 5,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 0,750 for our highest skill level.

About this opportunity

You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
  Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues efficiently and effectively.
• Provide detailed information about products and services.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to appropriate departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Assist in creating and updating support documentation and FAQs.
• Contribute to a positive team atmosphere and share knowledge with colleagues.
• Meet or exceed customer service performance metrics.
• Handle customer complaints with empathy and professionalism.
• Follow communication guidelines and company policies.

• Previous experience in a customer service or helpdesk role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer interactions.
• Ability to work collaboratively within a team.
• Familiarity with Microsoft Office Suite.
• A genuine passion for helping customers.
• Adaptability to learn new systems and processes quickly.
• Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.

Job Type: Full Time (35 hrs per week, Mon - Fri), Permanent Contract

Location: Hybrid Working (3 days in Head Office Wembley Park HA9, 2 days WFH)

Reports to: Service Manager, dotted line responsibility to Team Leader - Customer Services

Casio Electronics Co. Limited, a leading multinational electronics company, is seeking a highly motivated and dedicated Customer Support Advisor to join our Service Centre team in the UK. At Casio we pride ourselves on launching innovative designs and leading technologies to both consumer and B2B sectors. Our products span across a variety of categories including watches, calculators, musical instruments and medical devices. Our vision is to see our brands inspire users across generations.

As a Customer Support Advisor you will provide professional, efficient and friendly customer support by handling enquiries across multiple channels including telephone, email, live chat, WhatsApp and social media; maintaining Casio's service standards and promoting a positive customer experience. This is an entry level to intermediate position designed to build product and service expertise whilst contributing to team success.

Joining Casio means stepping into an environment where you can team up with passionate and talented individuals who share our vision. Our employees are at the heart of everything we do, and we are excited to share that Casio UK has recently been recognised as a Great Place To Work . This achievement is something we take great pride in, and we are committed to continuously improving our workplace culture.

• Respond to customer inquiries in a prompt, courteous, and accurate manner.
• Handle incoming communications through phone, email, and digital channels.
• Provide information regarding Casio's products, services, warranties, and repair options.
• Assist with Parts & Accessories inquiries, including processing orders for parts.
• Record all interactions accurately in the CRM system (Zendesk).
• Adhere to established processes and escalate any complex or unresolved issues.
• Achieve performance targets related to quality, response times, and customer satisfaction.
• Make a positive contribution to a collaborative, customer-focused team.

Requirements

• At least one year of experience in customer service, retail, or administrative positions.
• Outstanding verbal and written communication abilities.
• Strong skills in active listening and interpersonal communication.
• Effective organisational and time management capabilities.
• Proven ability to handle multiple tasks with changing priorities.
• Ability to remain calm, resilient, and professional when addressing customer complaints or inquiries.
• Willingness to learn new systems, processes, and product information, and openness to feedback for personal development.
• A positive attitude and a strong desire to grow and develop within the department.
• A collaborative team player who enjoys supporting colleagues and contributing to the success of the team.
• Basic familiarity with the Microsoft Office suite.
• Previous experience with CRM systems (preferably Zendesk) is highly desirable, but not essential as comprehensive training will be provided.

Benefits

• 25 days annual leave plus Bank Holidays
• Paid Birthday Day Off
• Competitive Salary
• Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
• Death In Service (4x salary)
• Excellent non-contributory Pension Scheme, up to 14%**
• Employee Discount, up to 50%**
• Anytime access to personal development and training courses via LinkedIn Learning
• Anytime access to retail discounts at 200+ retails (Reward Gateway)

• Lead and manage the customer support team.
• Develop and implement customer support strategies.
• Monitor and improve key support metrics (response time, resolution rate).
• Train, mentor, and coach support staff.
• Handle escalated customer issues.
• Collaborate with other departments to resolve product issues.
• Manage helpdesk software and tools.

• 5+ years of experience in customer support management.
• Proven leadership and team management skills.
• Experience with CRM and ticketing systems.
• Excellent communication and problem-solving abilities.
• Familiarity with SaaS products is a plus.

• Respond to customer inquiries and provide solutions in a timely and professional manner via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to products and services.
• Educate customers on product features, benefits, and service offerings.
• Maintain accurate and detailed customer records in the CRM system.
• Identify and escalate complex issues to appropriate internal departments.
• Gather customer feedback and report on common issues or trends.
• Adhere to company policies and procedures in all customer interactions.
• Contribute to team goals and objectives by meeting performance metrics and service level agreements.
• Proactively identify opportunities to improve the customer experience.
• Maintain a high level of product knowledge to effectively assist customers.

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills, with the ability to articulate information clearly.
• Strong listening skills and a patient, empathetic approach to customer interactions.
• Proficiency in using CRM software and helpdesk platforms.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and the ability to think on your feet.
• Reliable internet connection and a dedicated workspace conducive to remote work.
• Ability to work independently and take initiative.
• A positive attitude and a commitment to providing excellent customer service.
• Experience in the food and beverage service industry is a bonus.

• Lead, mentor, and motivate a team of customer support agents to achieve high performance standards.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Develop and implement training programs for new and existing team members.
• Monitor team performance metrics and identify areas for improvement.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure adherence to company policies and procedures regarding customer service.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to the development and refinement of support documentation and knowledge base articles.
• Assist in the recruitment and onboarding of new support staff.
• Maintain a high level of customer satisfaction by championing best practices in service delivery.
• Act as a primary point of contact for customer inquiries and provide prompt, accurate solutions.
• Analyse customer feedback to identify trends and suggest service improvements.

• Previous experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Proven ability to lead and inspire a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training and coaching team members.
• A proactive approach to identifying and resolving issues.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office duties.
• Familiarity with the software industry is a plus.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate complex problems to senior support staff or relevant departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Process customer orders, returns, and exchanges according to company procedures.
• Identify opportunities to improve customer experience and satisfaction.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Collaborate with team members to share best practices and enhance support quality.
• Contribute to the development of support documentation and FAQs.

• Previous experience in customer service or a related role is preferred.
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with computer systems and common software applications.
• Ability to learn new products and services quickly.
• Self-motivated and able to work independently with minimal supervision.
• Reliable internet connection and a suitable home office setup.
• High school diploma or equivalent required; further education is a plus.
• Availability to work flexible shifts as required.

• Provide first-line and advanced technical support to customers via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to appropriate teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of the company's products and services to offer expert advice.
• Assist in the creation and maintenance of knowledge base articles, FAQs, and support documentation.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to improving customer support processes and customer satisfaction metrics.
• Handle customer escalations and ensure timely and satisfactory resolution.
• Participate in team meetings and contribute to a positive and collaborative work environment.

• Proven experience in a customer support or technical support role, with at least 2 years in a senior capacity.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience with troubleshooting common software and hardware issues.
• Ability to remain calm and professional under pressure.
• A customer-centric approach with a passion for delivering outstanding service.
• Experience in training or mentoring team members is highly desirable.
• Familiarity with (mention a relevant industry/technology, e.g., SaaS products, cloud services) is a plus.