1252 Customer Service Representatives jobs in Hereford

• Handle customer service duties via telephone and email
• Process sales orders, returns, and credits
• Manage order and credit processing
• Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
• Liaise with warehouse and transport teams to resolve delivery and stock issues
• Support Sales Team/Account queries

• Customer service experience via telephone and email
• Strong customer focus and excellent service skills
• Team player with the ability to work independently
• Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
• Calm and professional telephone manner
• Effective communication and interpersonal skills
• Commutable to the Gloucester postcode on a daily basis
• Competent using multiple systems
• Proactive approach to problem-solving and business operations

• £13.53 per hour 
• 37.5 hours Monday-Friday 8:30-5pm (1 hour lunch break)
• 12-month fixed-term contract - maternity cover

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Customer Service Advisor – Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

“Be the first voice our customers hear and the support they can rely on.”

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• 2x annual salary life cover

• Company pension scheme

• Cycle to work scheme

• Employee Assistance Programme

• Eye-care scheme

• Retail discounts

• Free on-site parking

• Full training and ongoing development

• 40 hours per week (Monday to Friday, 8:00am – 5:00pm, with 1 hour unpaid lunch)

• Fully office-based

• Saturday mornings required on a rota basis (3 hours, paid at overtime rate)

• First-line telephone response to customer calls

• Take and process fuel orders for delivery

• Raise and transfer tickets to relevant depots

• Take payments over the phone

• Direct calls to the appropriate departments

• Support with repeat and group orders

• Provide cover and assist with other duties as required

• Regular communication with internal teams

• Previous customer service experience (essential)

• Inbound telephone experience (desirable)

• Strong administrative and IT skills

• Excellent communication skills, both verbal and written

• Highly organised with the ability to prioritise effectively

• Awareness of data protection principles

• Able to work under pressure and manage own workload

• Keen to learn and progress within the role

If you’re enthusiastic, customer-focused, and ready to take on a varied role, we’d love to hear from you.

Apply today to become a Customer Service Advisor.

Customer Service Advisor Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

Be the first voice our customers hear and the support they can rely on.

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• 2x annual salary life cover

• Company pension scheme

• Cycle to work scheme

• Employee Assistance Programme

• Eye-care scheme

• Reta.

WHJS1_UKTJ

WHJS1_UKTJ

An opportunity has arisen for a Full-Time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot.

You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.

What we can offer y.

WHJS1_UKTJ

Candour Talent are currently recruiting for aSenior Customer Service Coordinator to join our client based inChepstow .

Location : Chepstow

Employment Type : Permanent/Full Time

Working Hours : Monday to Friday

Salary : 30k - 32k

Job Overview :

The successful candidate will hold a senior position within the Customer Service team. You will act as a main contact for customers, as well as being a point of escalation and guidance for the team. You will also collaborate with internal departments and the Key Account Manager in order to build strong B2B relationships, resolve any issues effectively, and deliver a consistent, high-quality customer service experience.

Basic SAP (or equivalent) knowledge and experience is essential for this role.

Would suit a candidate with a background in manufacturing, heavy industry, distribution or similar.

The Role :

• Serve as the main point of contact for customers and build trusted, long-term relationships
• Support account activity, sales growth, customer communication, and service delivery
• Support with Key Account Management
• Update CRM
• Respond to incoming queries and work with internal departments to resolve customer issues quickly and effectively
• Investigate and manage complaints, returns, or credit requests
• Keep customers informed of relevant updates, changes, or delays
• Help to guide customers to use sales aids to support their understanding of products and services
• Prepare and share service-related reports (e.g., backorder updates, delivery status) using SAP and Excel
• Support preparation for and participate in customer meetings
• Act as the first point of contact for team members for day-to-day queries and workload prioritisation
• Provide guidance, coaching, and on-the-job support to team members
• Contribute to recruitment, onboarding, and training of new team members
• Monitor individual and team performance, escalating issues where necessary and recognising achievements appropriately
• Drive team KPIs
• Participate in internal meetings to highlight customer needs and identify service improvement opportunities
• Encourage a culture of continuous improvement within the team

The Ideal Candidate :

• Experience in a similar customer service, account coordination, or internal sales role
• Proficient with SAP (or equivalent), Excel, and CRM tools
• Experience leading or supervising a team - able to motivate and develop others
• Excellent relationship-building and communication skills
• Confident working with various internal departments to resolve issues and ensure excellent customer service
• Able to manage multiple tasks and priorities

INDP1

How to Apply:

Email Address: adele @ candourtalent . co . uk

We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.

Who are we at Candour Talent?

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we're committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you're seeking a career change, advancement, or a new challenge, we're here to support you every step of the way.

Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.

While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.

Join Our Team as an Online Customer Service Advisor at ProCook - temporary position.

Are you passionate about providing exceptional customer service? ProCook is searching for dedicated Online Customer Service Advisors to join our vibrant team during our busiest time of the year!

In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.

This is a temporary position until end of January 2026.

As an Online Customer Service Advisor, you will handle customer inquiries through various channels including live chat, phone, email. You will provide assistance, resolve issues, and deliver an outstanding level of service.

This role is a part time role and follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability is a MUST on a rotational basis following training.

We have 3 roles available:

The rota for team 1:

Week 1: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm

Week 2: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm

The rota for team 2:

Week 1: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm

Week 2: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm

• Respond to customer inquiries promptly and professionally through different communication channels (phone, email, live-chat).
• Assist customers with product information, order tracking, and returns.
• Work closely with the sales and operational teams to address customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to management on recurring issues and customer suggestions.

Requirements

What You Will Bring:

• This role follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability will be required on a rotational basis following training.

• A strong passion for customer service and helping others.
• Must be confident speaking on the phone and answering customer queries.
• Experience with live chat and telephone communication is required.
• Excellent communication skills, both written and verbal.
• Experience in a similar role is required.
• Ability to manage multiple tasks and prioritise effectively.
• Problem-solving skills and a positive attitude.
• Familiarity with CRM systems and basic computer skills.

Benefits

• Hourly rate £13.08/hr
• Subsidised meals and free fruits on a daily basis
• Free parking
• Gym and shower facilities
• Welcome bag filled with ProCook products
• Hybrid working

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. 

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. 

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.