151 Customer Service Representatives jobs in High Wycombe

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Job Description

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Reading, Berkshire, UK . This role involves providing exceptional support to our diverse customer base, resolving inquiries, and ensuring customer satisfaction. You will be part of a supportive team environment, with a hybrid working model that balances office-based collaboration with remote flexibility.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues efficiently and effectively.
• Provide detailed information about products and services.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to appropriate departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Assist in creating and updating support documentation and FAQs.
• Contribute to a positive team atmosphere and share knowledge with colleagues.
• Meet or exceed customer service performance metrics.
• Handle customer complaints with empathy and professionalism.
• Follow communication guidelines and company policies.

Qualifications:

• Previous experience in a customer service or helpdesk role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer interactions.
• Ability to work collaboratively within a team.
• Familiarity with Microsoft Office Suite.
• A genuine passion for helping customers.
• Adaptability to learn new systems and processes quickly.
• Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.

This hybrid role offers the best of both worlds, allowing you to benefit from in-office interaction and dedicated remote work time. If you are passionate about delivering outstanding customer experiences and looking for a challenging yet rewarding career, we want to hear from you.

Our client, a fast-growing tech company, is looking for a dedicated and empathetic Customer Support Specialist to join their fully remote team. This is an excellent opportunity to provide exceptional service and support to our valued customers, helping them resolve issues and maximize their experience with our products. You will be the first point of contact for customer inquiries, handling them via phone, email, and chat, ensuring timely and effective resolutions. As a remote team member, you'll utilize advanced communication tools and possess the self-discipline to manage your workload efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our products and services.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Identify trends in customer issues and provide feedback to the product development team for continuous improvement.
• Educate customers on product features and best practices.
• Contribute to the creation and maintenance of customer support documentation and FAQs.
• Achieve and maintain high levels of customer satisfaction.
• Adhere to company policies and procedures.

Qualifications:

• Previous experience in a customer support or customer service role.
• Excellent communication skills, both written and verbal.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Technical aptitude and the ability to learn new software and systems quickly.
• Ability to work independently and as part of a remote team.
• Experience with (specific product/service area) is a plus.
• High school diploma or equivalent; some college coursework is preferred.

This role is fully remote, supporting our client's operations in the **Oxford, Oxfordshire, UK** area and across the UK. If you are passionate about helping people and thrive in a remote work setting, we encourage you to apply.

Our client is searching for a dedicated and customer-focused Customer Support Specialist to join their expanding team in Reading, Berkshire, UK . This role is critical in providing exceptional assistance and resolving queries for our client's diverse customer base. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat. Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing orders, and resolving complaints in a timely and professional manner. Maintaining accurate customer records and escalating complex issues to appropriate departments when necessary are also key duties. The goal is to ensure a high level of customer satisfaction and retention.

The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service or helpdesk role is highly advantageous. Strong problem-solving abilities and a knack for explaining technical information clearly are essential. Proficiency with CRM software and helpdesk ticketing systems is desirable. You should be adaptable, efficient, and able to multitask in a fast-paced environment. A positive attitude, a willingness to learn, and a commitment to delivering outstanding service are paramount. This hybrid position offers a balance between in-office collaboration and the flexibility of remote work. If you are passionate about helping others and thrive in a dynamic support role, this opportunity is for you. Become an integral part of our client's commitment to unparalleled customer care.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team. This role is based in the heart of Oxford, Oxfordshire, UK , offering a hybrid working model that blends the convenience of remote work with the collaboration of an office environment. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide detailed information about products, services, and company policies.
• Maintain accurate customer records and document all interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Assist with customer onboarding and provide training on product usage.
• Gather customer feedback and report insights to the management team to help improve offerings.
• Collaborate with sales and technical teams to ensure seamless customer experiences.
• Contribute to the development and maintenance of helpdesk documentation and FAQs.
• Handle complaints and difficult situations with patience and professionalism.

Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication and active listening skills.
• Excellent written and verbal communication abilities.
• Proficiency in using CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer issues.
• A proactive approach to problem-solving.
• Familiarity with basic IT troubleshooting is a plus.
• High school diploma or equivalent; college degree is an advantage.
• Ability to work effectively both independently and as part of a hybrid team.

This role requires a customer-centric individual who is passionate about helping others and thrives in a dynamic environment. You will be an integral part of a team dedicated to delivering outstanding customer service.

Job Title: Customer Support Advisor  

Location: Farnborough 

Salary: £23,875 

Contract type: Permanent  

#LI-Hybrid 

 Responsibilities within the role:

•Supporting the customers alongside the Mobile Support team with all incoming enquiries; includes answering calls, managing emails and tickets

•Working predominantly from the ARO Customer database; taking ownership of the customer tickets and to ensure the response and resolution times are within the agreed SLA’s

•Prepare quotes, process Hardware order requests and liaising with the 3rd party suppliers to ensure delivery is met within the agreed timescale

•Process customer orders on supplier portals & stock control. Responsible for adding all charges to AROs internal billing system

•Supporting all product requests including troubleshooting and fault resolution

•Liaise with suppliers and other departments for any updates whilst ensuring the customer is updated throughout the ticket cycle

•Provide Network & trouble shooting support for the customers to ascertain the best team to support the ticket.

•Support the senior advisor with training and support to new colleagues

•Assist the senior advisor in updating and creating team processes

•Prioritise, plan and manage own workload when faced with multiple tasks

•Working alongside Revenue Assurance; producing reports and managing licenses on the ports

•Report to the management team with any potential escalations, sensitive information on customer accounts or occurrences within the Customer Service team.

•Provide bespoke reporting for the customers on a weekly/monthly basis

•Work closely with the Mobile support team and other departments within the business to establish a good working relationship. This will enable the team to manage the customer accounts to an exceptional standard

•Ensure all customer documentation is updated accordingly, sharing this knowledge with the team

•Record information accurately into our database and ensuring data is kept up to date.

•Manage individual weekly/monthly tasks

•Assist the management team with their workload when required

•Attend the weekly & monthly meetings, providing a solid input around the subjects

•Monitor the customer alerting portals, if an outage occurs this is to be raised to the supplier and to inform the customer. To monitor this outage until service maintains to standard practice

Please note that this is a Hybrid role with onsite requirement 3 days a week at our Farnborough office. 

Requirements

What we are looking for?

The Mobile Support Agent will be able to work collaboratively with other members of that team across the department to achieve their objectives. You will need to be able to work to a high level of professionalism and display the ARO core values.

You will also:

•Be a customer-focused individual who is self-motivated and can manage their own workload

•Be a problem solver and have the ability to learn products and processes within a timely manner

•Have high attention to detail and take ownership of internal and customer-impacting issues

•Be able to work as part of a wide and varied team

•Have the ability to multi-task and work within a pressurised and fast-moving environment

•Have excellent communication skills; both verbal and written

•Have good I.T skills and strong knowledge of CRM’s and Microsoft office

Benefits

Who are we?

Aro has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. 

Why Work for Aro?

At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• Aro Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

An exciting opportunity has arisen at our head office in Hertfordshire for an individual that can lend their sales and customer centric skills to our Biosystems team. Ideal for someone with sales experience and an interest in aquatics, engineering or animal systems. The Biosystems team are world leaders in water filtration systems, as well as LED lighting and advanced lighting control systems. Servicing the Aquatic, Aquaculture, Public Aquarium, Research Institutions, ex situ Coral spawning and reef restoration, Shellfish holding and Depuration as well as the Agri (Pig, Poultry and Insect farming) sectors, our team is driven, dynamic and delivers solutions across a range of applications, providing diverse and exciting challenges. We are looking for a motivated, outward looking and confident individual with experience of a sales environment, capable of developing business relationships with existing customers, proactively seeking out new opportunities, closing sales, providing product support and who enjoys interacting with customers. We are offering full training in our products - someone with an aquatic, aquaculture or aquarium background is preferred. Job Summary: You will play a vital role in providing exceptional customer service and driving sales within this sector. You will serve as the primary point of contact for customers, addressing their inquiries, providing product information, and offering solutions to meet their needs. Your primary focus will be to sell our products and services, maintain customer satisfaction and build long-term relationships. This role requires the incumbent to be customer centric, be confident to close sales opportunities, have a professional telephone manner and the ability to connect and build relationships with customers. There will also be the opportunity to build stronger customer relationships through trade events, customer product videos, visits and talks. There will be daily handling of sales tasks, invoicing, and general activities that support Sales efforts. Responsibilities: full training given and duties will include but are not limited to: Sales : · Drive proactive sales · Implement sales strategies/initiatives to achieve targets and increase revenue. · Proactively identify and pursue new sales opportunities · Conduct product presentations and demonstrations to prospective customers. · Call customers and deliver sales in a timely manner. · Follow up with customers to ensure customer satisfaction and secure repeat business. · Identify customer needs and recommend appropriate products or services to meet those needs. · Collaborate with the marketing team to develop sales collateral and promotional materials. · Work with colleagues to support new business projects. Customer Support : · Respond promptly and professionally to customer inquiries via phone, email, Hubspot or in person. · Handle technical queries and provide solutions · Provide accurate and detailed quotes about products, pricing, availability, and delivery options. · Follow up on quotes/orders · Resolve customer issues by investigating, developing solutions, and implementing corrective actions. · Maintain a high level of product knowledge to effectively address customer inquiries. Competencies: • Goal-oriented mindset to achieve sales targets. · Confident with a “can do” attitude · Ability to build trusting customer relationships · Good verbal and written communications skills · Solution finder · Team player · ‘Hands on’ work ethic This is a site-based sales position , at our head office in Chorleywood. Some travel to customer sites and trade shows will be required. Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare - this opportunity starts as a 12-month contract. To apply for the position please submit your CV to