1594 Customer Service Representatives jobs in Keighley

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide comprehensive product information and technical support to customers.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Process customer requests, orders, and returns accurately.
• Escalate complex issues to senior support staff or other departments as needed.
• Maintain accurate customer records and documentation within the CRM system.
• Identify trends in customer issues and provide feedback to improve products and services.
• Strive to achieve and exceed customer satisfaction metrics.
• Adhere to company policies and procedures, including data privacy regulations.
• Contribute to a positive and collaborative team environment.

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• Fast learner with the ability to quickly grasp product knowledge.
• High school diploma or equivalent; some college coursework or relevant certification is a plus.
• Ability to work independently with minimal supervision.

Customer Support Manager
Location: Leeds
Salary: £40,000
Hours: Full-time | Permanent

Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?

Were looking for a hands-onCustomer Support Manager to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key l.

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• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing technical support and troubleshooting assistance for our products/services.
• Guiding customers through product features, usage, and troubleshooting steps.
• Documenting customer interactions, feedback, and issues accurately in our CRM system.
• Escalating complex issues to appropriate departments when necessary.
• Identifying trends in customer inquiries and providing feedback to improve products and services.
• Building and maintaining strong customer relationships through excellent service.
• Proactively seeking solutions to customer problems and ensuring customer satisfaction.
• Adhering to service level agreements and company support policies.
• Contributing to team goals and initiatives to enhance the overall customer experience.

• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to empathize with customers and maintain a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Patience and a customer-centric approach to problem resolution.

• Lead, train, and mentor a team of customer support representatives.
• Manage escalated customer issues and ensure timely, effective resolution.
• Monitor team performance and implement strategies for improvement.
• Develop and refine customer support processes and procedures.
• Analyze customer feedback and identify trends for service enhancements.
• Collaborate with internal teams to address customer needs and concerns.
• Maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Foster a positive and productive team environment.

• Handle escalated customer inquiries via phone, email, and chat.
• Troubleshoot and resolve complex technical and product-related issues.
• Provide detailed guidance and support to customers on product usage.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to relevant departments.
• Mentor and train junior customer support representatives.
• Develop and maintain support documentation, FAQs, and knowledge base articles.
• Contribute to the improvement of customer support processes and workflows.
• Ensure a high level of customer satisfaction and loyalty.
• Collaborate with sales and technical teams to provide comprehensive customer solutions.

• Minimum of 3-5 years of experience in a customer support or helpdesk role, with at least 1-2 years in a senior capacity.
• Proven experience handling escalated customer issues.
• Excellent problem-solving and troubleshooting skills.
• Strong technical aptitude and ability to learn new software quickly.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional written and verbal communication skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively in a hybrid work environment.

• Providing first-line technical support and troubleshooting assistance to customers.
• Managing and resolving customer complaints and issues efficiently and effectively.
• Documenting all customer interactions and resolutions in the CRM system.
• Collaborating with internal teams to resolve escalated customer issues.
• Training and mentoring new customer support representatives.
• Developing and updating knowledge base articles and support guides.
• Identifying opportunities to improve customer satisfaction and retention.
• Contributing to team meetings and providing feedback on support processes.
• Adhering to company policies and procedures at all times.

• Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work effectively both independently and as part of a team.
• A customer-centric approach with a passion for delivering outstanding service.
• Experience in training or mentoring junior staff is highly desirable.
• Familiarity with ITIL best practices is a plus.

• Providing advanced technical support to customers via various channels (phone, email, chat, remote desktop).
• Diagnosing, troubleshooting, and resolving complex hardware, software, and network issues.
• Escalating critical issues to appropriate internal teams (e.g., Development, QA) with detailed documentation.
• Documenting technical solutions and creating support articles for the knowledge base.
• Guiding and mentoring junior customer support representatives.
• Identifying recurring customer issues and providing feedback to product and engineering teams for improvements.
• Maintaining a high level of customer satisfaction through prompt and professional service.
• Participating in on-call rotations as needed.
• Staying up-to-date with product updates, new features, and industry best practices.
• Contributing to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or customer service engineering role.
• Proficiency in troubleshooting operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Customer-focused attitude and a passion for helping others.
• Ability to work independently and manage time effectively in a remote environment.
• Experience in a SaaS or software-based industry is highly desirable.