233 Customer Service Representatives jobs in Leamington Spa

Espresso Station Warwick Parkway is the newest of Caffe Ideas' 7 locations. We are an independent coffee house with several locations around the Midlands & Warwickshire.

We are looking to recruit experienced baristas who can work to very high standards in an extremely fast-paced environment and we have part time positions available. Our operating hours are between

Caffe Ideas Ltd are an equal opportunities employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Job description

The successful candidate will ideally be barista trained although full training will be given.

You should bring outstanding customer service standards that ensure that the customer is always at the heart of everything we do.

Caffe Ideas Ltd are looking for driven passionate hospitality professionals who can bring positivity and energy to our new business combined with the want to grow with us.

Responsibilities

The successful applicants will be involved in all areas ranging from preparing Barista style beverages, cold drinks such as milkshakes, preparing hot food items such as toasties and breakfast sandwiches and serving our lovely customers at the till.

We are looking for team members who will ensure our super high standards are met in every respect.

You will have the presence and personality to influence the day to day business, you will be an exceptional team player, maximising your performance as well as that of your team .

Ideal Candidate

The ideal candidates will have a mix of experience and drive, we will be offering full training.

You will be a person who is motivated by a passion for quality and great service delivery.

Please submit a cover letter explaining why you are interested in this role.

Job Type: Part-time

Work Location: In person

Reference ID: WARWICK BARISTA

At Jewson, part of Stark UK, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, part of Stark UK, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

What You'll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.

• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.

• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.

• Train and mentor new team members on company policies, procedures, and customer service best practices.

• Develop and implement customer service strategies to enhance the overall customer experience.

• Analy s e customer feedback and service trends to identify areas for improvement.

• Collaborate with other departments to streamline processes and improve communication.

• Prepare reports on team performance and customer satisfaction metrics for management review.

• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

• Stay updated on industry trends and best practices in customer service.

What We're Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you

37.5 hours per week, 3 months fixed term contract

The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).

About Bravissimo

Owned by Wacoal, Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about

Bravissimo Benefits

• Up to 25 days holiday
• The opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6% (depending on length of service)
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
• Free on-site parking at Bra HQ

About the role

At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves.

Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.

About You

The most important quality for our customer service consultants is to want to help make a real difference for our customers you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do.

Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.

Interested?

If you think this is the position for you, please click the 'apply now' to answer some questions and submit your CV.

Please note, should we receive enough applications, we will close this role earlier than the stated closing date so if this role is of interest, please don't delay in popping your application in.

Please note, due to the nature of the roles in our Customer Service Department, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on

Salary

£25,583 - £25,989 per annum

Contractual hours

37

Basis

Full time

Region

Warwick

Package

Full Time, Permanent

Job category/type

Customer Service, Libraries

Date posted

17/10/2025

Job reference

RA

Working in Leamington & Kenilworth Library, this role is the first point of contact for all users. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages.

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages

ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

Working pattern:

Week 1: Monday LEA 9:00 – 6:00, Tuesday 9:00 – 5:30, Wednesday 9:00 – 5:30 Thursday 9:00 – 5:30, Friday LEA 9:00 – 6:00

Week 2: Tuesday 9:00 – 5:30, Wednesday 9:00 – 5:30, Thursday 9:00 – 5:30, Friday LEA 9:00 – 6:00, Saturday LEA 11:00 – 4:30

Sundays as required. Enhanced rates of pay for Sunday working, plus time of in lieu.

For further information please see the Job Description and Person Specification below:

Customer Services Assistant

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

For further information please contact Dee Berridge Team Manager.

Closing date: 3rd November 2025

Interview date: Week commencing 17th November 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.

In this hybrid working role will be accountable for answering inbound digital correspondence (Live Chat, email, efax, Salesforce Case) responding effectively and aligned to required key performance indicators (KPI's) providing a great customer experience. There may be a proactive outbound call requirement to solve problems or escalate queries. You will offer Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There will also responsibility for the AAH Social Media channels via Orlo to log complaints and manage any queries that come through Twitter and Linkedin.

This Role is a 12 Month FTC contract

Accountabilities

• Managing customer contact via Live Chat or email / efax and sales force to set objectives including order taking, problem solving,
• Logging queries, E-returns and complaints on the database to ensure we achieve our target of 95%+
• Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
• Understand the role KPIs and delivering to these objectives.
• Ensure that you remain up to date with all key company messages and e-learning where required.

Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP's. We work collectively to make a difference. We don't believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people.

• 25 days Plus Bank Holidays
• Company Sick Pay
• Pension Scheme
• Long Service Awards
• Death in Service
• Discounted Shopping Platform
• Employee Assistance Programme
• Excellent Career progression with full ongoing Support
• Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).

• Good communication skills – Oral and Written
• Good problem-solving skills
• Proactive, positive attitude
• Ability to prioritise and organise own workload.
• Experience of customer service and complaint handling
• Experience working with Microsoft Word, Excel and PowerPoint
• Empathetic and understanding
• Take personal responsibility to understand the KPIs and your role in delivering the objectives.

At AAH, you'll be part of a team playing a vital role in one of the UK's largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.

We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we've built. We don't believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.

As part of our commitment to responsible business practices, we're actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we're supporting a more sustainable future for the communities we serve.

We are an equal opportunities employer, committed to diversity and inclusion. Our person-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.

• Perform a wide range of advanced aesthetic treatments, including facials, skin peels, micro-needling, laser treatments, and injectables (if qualified and licensed).
• Conduct thorough client consultations, assessing skin concerns and recommending personalized treatment plans.
• Educate clients on skincare routines, product recommendations, and post-treatment care.
• Build and maintain strong, long-term relationships with clients, ensuring their satisfaction and loyalty.
• Manage client appointments, bookings, and scheduling to optimize clinic flow.
• Address client inquiries, feedback, and concerns professionally and efficiently.
• Supervise and mentor junior aesthetician staff, providing training and support.
• Ensure adherence to all health, safety, and hygiene standards and protocols.
• Contribute to marketing efforts by promoting services, products, and special offers to clients.
• Manage inventory of skincare products and treatment supplies, and oversee retail sales.

• NVQ Level 3 or Level 4 in Beauty Therapy or equivalent qualification.
• Proven experience as an Aesthetician with a strong portfolio of advanced treatments.
• Demonstrated experience in client relations management and customer service.
• Excellent knowledge of skincare science, ingredients, and aesthetic modalities.
• Strong communication, interpersonal, and consultation skills.
• Ability to build rapport and trust with a diverse clientele.
• Experience in leading or mentoring a team is highly desirable.
• Proficiency in clinic management software is a plus.
• A passion for the beauty and wellness industry and a commitment to continuous learning.
• Professional and well-presented, with a friendly and approachable demeanor.

End Date

Friday 19 September 2025

Salary Range

£25,000 - £5,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A part-time branch-based opportunity working 24.5 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION(S): Daventry, Northampton George Row and Market Square. Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 24.5 hours a week, including Saturdays

WORKING PATTERN: Part-time

SALARY: £1 500 increasing to 8,000 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 1,525 for our highest skill level

About this opportunity

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
  Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• Reapit – Who are we?
• Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.
• In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.
• Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.
• What you'll be doing
• Reporting to the Customer Support Manager you'll be involved in:
• • Driving productivity to maintain team goals, achieve KPIs and SLAs through encouragement of teamwork and collaboration.
• Open and clear communication, active listening and evidencing constructive feedback to others.
• Open to feedback to enable self-development within Customer Support Lead role.
• Provide guidance on policy and procedure to Customer Support Analysts.
• Contribute to the maintenance of the Customer Support Confluence space.
• Supervise ticket and call management within the framework provided by the Customer Support Manager, delivering to agreed SLAs.
• Assigning and accurately logging, resolving calls/cases within the team and individual queues in line with SLAs.
• Appropriately escalating incidents and requests which are not the responsibility of Customer Support.
• General queue management, ensuring tickets waiting for assignment are positioned to be efficiently investigated by a Customer Support analyst.
• Act as a first point of contact for internal and customer escalations relating to Customer Support tickets.
• In the absence of the Team Manager produce reports as required.
• In the absence of the team Manager, represent the team and department at meetings.
• Support recruitment and onboarding, acting as a mentor to new recruits to the team.
• Continually enhance knowledge on the suite of Reapit products and Estate Agency business.
• Ensure that each contact with a client is an enjoyable, happy, and rewarding experience for both client and Customer Support Analyst.
• Who we're looking for
• At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.
• Competencies
• • Leadership
• Problem Solving
• Effective Communicator
• Responsible
• Communication
• Decision Making
• Organisation
• Continuous Service Improvement
• Ability to work independently and to contribute as part of a team
• Willingness and aptitude to be flexible
• Excels at problem solving
• Skills & Knowledge Skills
• • • Communication skills – both written and verbal
  • Experience of working to Service Levels - both team and personal KPI's
  • Knowledge of SQL
• Experience
  • Customer Service - 3 years or more
  • Working in a service delivery environment with service levels
  • Experience leading individuals
• Desirable
  • ITIL Foundation V4
  • Knowledge of the Estate Agency/Lettings business
• What your impact and success looks like
• As a Customer Support Lead, we expect your success and impact in the early stages of your career with us to look something like this:
• Within 1 month:
• • Understanding the roles and responsibilities of a Customer Support Lead.
• Within 3 months:
• • Applying acquired skills and knowledge to triage tickets, identify root cause and apply solutions to resolve, supporting the wider team as a technical point of reference.
• Achieve personal resolution targets.
• Competently produce regular management information as required.
• Within 6 months:
• • Consistently fulfil all core role objectives.
• Contribute towards the success of the team and wider department.
• Able to deputise for the Team Manager as required.
• What's in it for you?
• We operate a Flexible Working Policy and we would like for you to work from our Solihull office, 3 days a week.
• We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:
• • 5.5% employer pension contribution
• 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days)
• Business permitting, we're closed over Christmas, to give you time back to your friends and family
• Formal and in-house training for your L&D plus access to Go1 – the worlds largest online learning library
• Health benefits including Gym Flex, annual flu vaccinations and many others
• Season ticket loan
• Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month
• Opportunity to participate in retail benefits and savings via our Benefits partner, Zest
• Don't tick all the boxes? Neither do we
• We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.
• We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.
• We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

Job no:

Work type: Full time

Location: Woodgate, Birmingham

Categories: Call Center & Customer Service, Aftersales

Main Purpose of the role

To provide first line support to Ishida Aftersales customer's, proactive Engineer deployment, processing of customer orders, invoices and enquiries. Manage and process all ERP service processes and service documentation.

Primary Responsibilities

• Customer focused task management Zendesk & ERP enquiries
• Answer incoming customer enquiries via Zendesk tickets, emails and phone calls
• ERP Tasks
• Raise professional quotations based on job requirements
• Convert quotations into order on receipt of purchase order
• Engineer schedules to be kept up to date
• Schedule installation & Commissioning jobs for central engineers
• Service order processing including labour and parts
• PO numbers to be in place for all chargeable jobs
• Ensure all jobs have correct numbers allocated prior to release
• Service order validation prior to releasing activities to the engineer
• Process all work reports, engineer hours and invoicing within agreed time limits
• Ensure service orders are processed to closure in a timely manner
• Invoice in a timely manner
• Process follow up work, quotations, orders and schedules
• Manage service contract schedule and parts
• Arrange travel for engineers as and when required
  Raise and receipt purchase orders when required

Secondary Responsibilities

• Service team coordination support for other regions.
• Support warranty to help cover workload increase, sickness and holidays
• Support product lifecycle if requested
• Assist/organise departmental meetings/events if requested

What skills are we looking for?

To be successful in the role, you must be able to demonstrate high levels of accuracy and attention to detail, demonstrate experience in coordination or similar role, have experience with ERP systems for order processing, invoicing and issuing credits and have experience of using ticketing systems for managing customer enquiries.

You will be a good team player, able to work to tight deadline's, have good prioritisation skills and have excellent customer service skills and experience.

Are you interested in this opportunity?

Applications should be submitted by the close of 5 September 2025.

Advertised: 26 Aug 2025 GMT Daylight Time

Applications close: 07 Sep 2025 GMT Daylight Time

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