What Jobs are available for Customer Service Representatives in Livingston?

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Process orders, returns, and exchanges efficiently.
• Escalate complex issues to appropriate departments when necessary.
• Maintain customer records and update account information accurately.
• Build strong relationships with customers through proactive communication and follow-up.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Assist with customer onboarding and training where applicable.
• Stay up-to-date on product knowledge and company offerings.
• Collaborate with team members to share best practices and resolve customer challenges.
• Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Contribute to a positive and supportive team environment.

• Previous experience in a customer service or support role is essential.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and customer support platforms.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric approach.
• Ability to work both independently and as part of a team.
• Familiarity with IT support or technical troubleshooting is a plus.
• High school diploma or equivalent; further education or certification is advantageous.
• Must be eligible to work in the UK.

This is a remote position.

We are looking for a customer service associate to answer customer inquiries and ensure all matters and complaints are handled carefully. Good-fit candidates have impeccable communication and leadership skills and are empathetic and professional. If you have experience assisting customers in a similar industry and want to be part of a company and team that are making strides in the industry, we’d love to hear from you.

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You’ll provide timely and clear support to make sure customers have a positive travel experience, all from the comfort of home.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our client's products and services.
• Escalate complex issues to the appropriate departments when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Provide proactive support and guidance to customers to prevent future issues.
• Assist in the training and mentoring of junior support staff.
• Contribute to the development and improvement of support documentation and knowledge base articles.
• Gather customer feedback and report trends to management to inform product development and service enhancements.
• Maintain a high level of customer satisfaction through effective communication and problem-resolution skills.
• Adhere to service level agreements (SLAs) and performance metrics.

• Previous experience in a customer service or helpdesk role, preferably in a technical environment.
• Strong understanding of troubleshooting methodologies and technical support best practices.
• Excellent verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer interactions.
• Familiarity with IT support tools and ticketing systems.
• Experience with (mention a relevant software/tool) is a plus.
• Ability to work effectively both independently and as part of a team.
• A commitment to continuous learning and professional development.

• Provide advanced technical support to customers via phone, email, and chat.
• Investigate, diagnose, and resolve complex customer issues and bugs.
• Escalate critical issues to appropriate internal teams and ensure timely resolution.
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
• Mentor and guide junior customer support representatives.
• Identify trends in customer issues and provide feedback to product and engineering teams.
• Contribute to the improvement of support processes and tools.
• Ensure high levels of customer satisfaction and retention.
• Handle customer escalations with professionalism and empathy.
• Participate in training sessions to stay updated on product knowledge.

• Proven experience (4+ years) in a customer support or technical support role, preferably in a tech environment.
• Demonstrated ability to troubleshoot and resolve complex technical issues.
• Excellent communication, interpersonal, and active listening skills.
• Experience with CRM software and customer support platforms.
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Experience in mentoring or leading junior team members is a plus.
• Technical aptitude and a passion for helping customers.

• Provide advanced troubleshooting and technical support to customers via multiple channels including phone, email, and live chat.
• Resolve complex customer issues, identifying root causes and implementing effective solutions.
• Train and mentor junior support staff, fostering a collaborative and high-performing team environment.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor customer feedback and identify trends to suggest improvements in products and services.
• Escalate unresolved issues to appropriate departments, ensuring timely resolution and follow-up.
• Contribute to the development and refinement of customer support processes and policies.
• Maintain accurate records of customer interactions and transactions.
• Proactively identify opportunities to enhance the customer experience.
• Collaborate with product and engineering teams to communicate customer needs and feedback.

• Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience with training or mentoring junior team members.
• Familiarity with IT support principles and troubleshooting methodologies is highly desirable.
• A genuine commitment to delivering outstanding customer service.
• Ability to adapt to a hybrid work environment, balancing office-based and remote work days.

• Oversee the day-to-day operations of the customer support team, ensuring efficient and effective resolution of customer inquiries.
• Provide leadership, coaching, and performance management to a team of customer support agents.
• Develop and implement customer service policies, procedures, and best practices.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and drive improvements.
• Handle escalated customer issues and complaints, acting as a point of escalation for complex problems.
• Collaborate with other departments (e.g., Product, Sales, Technical) to identify and address recurring customer issues.
• Contribute to the development and delivery of training programs for new and existing support staff.
• Maintain and improve the knowledge base and support documentation.
• Identify opportunities to enhance the customer support experience through technology and process improvements.
• Ensure adherence to service level agreements (SLAs).
• Generate reports on team performance and customer feedback.

• Proven experience (4+ years) in a customer service or technical support role, with at least 2 years in a supervisory or leadership capacity.
• Excellent understanding of customer support principles and best practices.
• Strong leadership, coaching, and motivational skills.
• Exceptional problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in developing and delivering training materials.
• A customer-centric mindset with a passion for delivering outstanding service.
• Familiarity with IT support or specific industry-related support (e.g., SaaS) is advantageous.
• Bachelor's degree in Business, Communications, or a related field is a plus.

• Respond to customer queries and issues in a timely and professional manner.
• Diagnose and resolve technical problems, escalating to relevant departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify and report trends in customer inquiries and feedback to contribute to service improvements.
• Develop and update support documentation and FAQs.
• Train and mentor junior support staff.
• Contribute to the continuous improvement of customer service processes and policies.
• Handle customer complaints and difficult situations with tact and professionalism.
• Collaborate with other departments to ensure a seamless customer experience.
• Achieve and exceed performance metrics related to customer satisfaction and resolution times.

• Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to learn new software and systems quickly.
• Experience with CRM software and ticketing systems.
• Ability to work independently and as part of a team.
• A passion for customer advocacy and a commitment to delivering outstanding service.
• Experience in (Specific Industry Skill, e.g., SaaS Support, Financial Services Support) is highly desirable.