1916 Customer Service Representatives jobs in Longbridge

A world class business based in Central Birmingham is looking for a hard-working and diligent individual for a busy in-house hospitality and facilities role. This is an temporary role with the potential of going permanent, helping with an office move alongside ensuring that the highest standards are adhered to. This role will require you to work as part of the wider reception and client services t.

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Aubay is seeking an experienced IT Data Project Manager to lead a strategic migration from Oracle Bare Metal to Oracle Exadata Cloud @Customer (ExaCC) for our global client in the Financial Services sector. This role will be responsible for managing the full lifecycle of the migration project, ensuring alignment with data strategy, compliance, and performance goals. You will coordinate cross-functional teams, manage risks, and ensure delivery within scope, time, and budget. This role requires the successful candidate to be onsite in Solihull three days a week; this is a non-negotiable requirement.

Required Skills and Experience

• Proven experience managing Oracle infrastructure migrations, ideally from Bare Metal to ExaCC.
• Strong understanding of Oracle Cloud Infrastructure (OCI), Exadata architecture, and hybrid cloud models.
• Familiarity with data migration strategies, including downtime planning, rollback procedures, and validation.
• Experience working with DBAs, infrastructure teams, and cloud architects.
• Knowledge of data governance, security, and compliance in regulated environments (e.g. GDPR, BCBS 239).
• Agile Project Management, Scrum and/or Prince2 Certification.
• 7+ years of experience managing complex IT or data projects in Financial Services.
• Prince2 and/or Agile Project Management Certification.

Desired Skills and Experience

• Understanding of Exadata performance tuning and capacity planning.
• Familiarity with hybrid cloud governance models

Key Role Responsibilities

• Lead the end-to-end migration from Oracle Bare Metal to ExaCC, including planning, execution, and post-migration validation.
• Coordinate with Oracle engineers, infrastructure teams, and business stakeholders to ensure seamless transition.
• Manage risks related to data integrity, system downtime, and performance degradation.
• Ensure compliance with internal and external data handling and security standards.
• Track project milestones, budgets, and resource allocations using standard PM tools.
• Provide regular updates to the Project Steering Group and escalate issues as needed.

** Customer Support Advisors needed**

Worcester – Warndon

£12.88 per hour

Temporary, ongoing contract

Full-time, 40 hours per week (1-hour unpaid lunch, working 5 days out of 7)
Shifts between: Mon–Fri 7:00am–6:00pm | Sat 8:00am–5:00pm | Sun 9:00am–12:00pm

We’re seeking an enthusiastic customer service advisor to join a fast-paced team, working on a rolling rota (including 2 Saturdays and 1 Sunday across the cycle, never in the same weekend).

This role is all about delivering first-class service and being the first point of contact for customers, ensuring every interaction is handled with professionalism, care, and accuracy.

• Manage inbound and outbound calls, emails, and customer enquiries.

• Provide clear and accurate information on products, services, and company processes.

• Handle complaints effectively, demonstrating empathy and a solutions-focused approach.

• Log and update customer records in the CRM system with accuracy.

• Support customers with troubleshooting and problem-solving.

• Keep up to date with company policies and product knowledge to ensure consistent support.

• Work closely with colleagues across departments to resolve customer queries quickly.

• Identify customer needs, offering tailored solutions or escalating where necessary.

• Always follow company policies, compliance, and data protection standards.

• GCSE (or equivalent) in Maths & English, Grade C/4 or higher.

• Confident IT skills, particularly Microsoft Office; CRM/SAP knowledge desirable.

• Previous customer service or retail experience is beneficial.

• Excellent written and verbal communication skills.

• Strong problem-solving abilities and resilience under pressure.

• Organised, with the ability to juggle multiple tasks effectively.

• Detail-focused and accurate when handling information.

• A team player with a proactive, positive, and customer-first attitude.

Our client is a global leader in manufacturing, with the customer service team acting as a crucial link between the business and its customers. This is a fantastic long-term temporary role, with the potential for permanent opportunities for the right person.

Please contact Alex or Freddie on (phone number removed) for more infiormation or submit your CV and we will be in touch. 

Salary: 24,500 with additional target-based bonuses

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday

Location: Bedworth

Start date: 22nd September 2025

Interview: On-site at the Bedworth office

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Support Advisors in a role that offers great work life balance, with a hybrid structure (1-2 office-based days per week) and comprehensive training: (4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).

As a Customer Support Advisor in our busy Inbound department, you'll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you'll build rapport with customers, get to know their individual needs and provide peace of mind by utilising your customer service skills to find the right solution.

The experience and skills you need

If you have customer service experience and would like to create a long-term career within a call-centre environment, apply today to find out more.

• 1 year of continuous customer service experience within the last 3 years
• A driven mindset with strong customer service skills and a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

How you'll be rewarded

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• Employee assistance programme - Free support for physical & mental health, financial assistance and more

Immediate interviews available.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Support Executive

The primary purpose of this role will be to manage all customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service.

The job holder is required to handle telephone enquiries and to administer all customer requests using an in-house contract management system.

The job holder will be expected to use their initiative in identifying robust solutions for customer requirements and to identify renewal opportunities to enhance Leasys revenue.

All duties performed respecting Leasys service level objectives whilst maintaining quality standards and customer expectations.

Main responsibilities include:

• Provide an exceptional telephone service to all customers, ensuring department service levels are met and that a high-quality service is delivered.
• The job holder will be expected to understand customer requirements and provide suitable solutions that are consistent with relevant company processes and procedures, whilst focusing on customer retention and identifying renewal opportunities
• Manage all customer requests during the life of the contract using an in-house contract management system, to include complex enquiries such as financial modifications. Individuals will be expected to use their initiative to find solutions that meet the needs of the customer and to recognise when escalation to management is required.
• Manage the end of contract process to ensure prompt return of all vehicles and pro-actively identify opportunities for extensions or renewals where appropriate. Develop expertise and knowledge in relation to vehicle condition standards to ensure efficient management of end of contact charges and associated enquiries.
• Drive the NPS survey by recommending customers when liaising on the telephone or via email to enable positive promoter feedback.
• Manage complex or difficult enquiries both verbally and by providing tailored written responses, ensuring all possible solutions to avoid customer dissatisfaction are considered. Where necessary report and feedback dissatisfaction or complaints respecting relevant company procedures
• Maintain a current and comprehensive knowledge of products, procedures, and systems to act as a centre of expertise for customers, the dealer network, key suppliers, and internal departments. You will need to understand and maintain awareness of compliance and ensure that our regulatory obligations are met by following the procedures in place.
• Act on customer feedback by identifying opportunities to improve the overall customer experience, whilst taken into consideration operational efficiencies. Where appropriate identify inadequacies in systems, processes, and internal controls, by providing solutions and recommendations to the Customer Support Manager aimed at improving both customer service and departmental performance.
• Contribute to the creation and subsequent implementation of new initiatives with the objective of improving revenue, efficiencies, and customer satisfaction.
• Build and maintain relationships with the dealer network, field sales teams and other internal departments
• Optimise the conversion of new business opportunities, by working proactively in order to increase renewal opportunities.
• Increase the penetration of additional value adding products / services through effective modelling and presentation of quotations and identifying upselling opportunities.
• Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, FCA requirements, FOS rules and regulations, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory bodies.
• In the absence of team colleagues, provide a seamless customer experience for all customers.
• Undertake ad-hoc duties as required by the Leasys Customer Support Manager or Head of Customer Support

The ideal candidate will have:

• GCSE/AS/A level or equivalent in Maths and English
• Previous experience required (please state if essential or desirable):
• Experience in Customer Services essential and within a call centre environment desirable
• Desirable to have knowledge and experience of administering leasing products.
• Excellent communication skills required – ability to communicate both verbally and in writing.
• Strong numeric and analytical skills with meticulous attention to detail
• Ability to use Excel at basic level is preferred.
• Knowledge of Contract Hire and Leasing industry - Preferred.
• Effective communication skills: ability to liaise and communicate with external customers, suppliers, and internal departments at all levels.
• Ability to prioritise and multi-task.
• Good communication skills, written and verbal.
• Ability to use own initiative.
• Able to work to deadlines.
• A team player.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

• Leading and mentoring a team of customer support representatives.
• Managing inbound customer inquiries via phone, email, and chat.
• Resolving complex customer issues and escalating when necessary.
• Developing and maintaining customer support policies and procedures.
• Creating and updating knowledge base articles and FAQs.
• Monitoring customer support metrics and identifying areas for improvement.
• Training new customer support agents.
• Collaborating with other departments to resolve customer issues effectively.
• Ensuring customer satisfaction and loyalty through proactive support.
• Contributing to the overall improvement of the customer experience.

• Previous experience in a customer service or customer support role, with at least 2 years in a lead or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to train and motivate a team.
• Strong organizational and time management skills.
• Experience working in a hybrid environment is beneficial.
• A passion for delivering exceptional customer service.
• Ability to handle high-pressure situations calmly and professionally.
• Familiarity with SaaS products or technology industry is a plus.
• Bachelor's degree in Business, Communications, or a related field is preferred.

• Respond to customer inquiries via multiple channels (phone, email, chat).
• Provide technical assistance and troubleshooting support.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate customer records in the CRM system.
• Escalate complex issues to appropriate teams.
• Educate customers on product features and usage.
• Gather customer feedback for service improvement.
• Strive to achieve high levels of customer satisfaction.

• Previous experience in customer service or technical support.
• Excellent communication and active listening skills.
• Strong problem-solving abilities.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work effectively in a hybrid environment.
• Customer-centric mindset.

About Us

Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions.

Core business hours: Monday to Friday 08.45 – 17.00

With a start date of 29th July 2024

The Role:

We're hiring Customer Service Executives for our Head Office in Wolverhampton to join our Customer Support Teams. In this role, you'll be responsible for addressing customer queries and disputes primarily via telephone, live chat and email. Strong communication skills, along with impeccable spelling and grammar, are essential for success in this position. If you're ready to join a dynamic team and make a difference in customer satisfaction, we want to hear from you! Apply today.

Technical Support Team

Assisting our customers when their water dispenser is not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again.  Raising work orders for engineer call outs, actioning servicing requests and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range.  This is a very busy team looking after our customers by phone, email and live chat.

Billing Solutions Team
Are you passionate about crunching numbers, clarifying invoices for customers, and ensuring accuracy in billing? Do you thrive on resolving discrepancies before customers make payments and excel at collecting payments efficiently? If you enjoy assisting with billing queries and negotiating prices and agreements confidently, then this role is for you. Join us in this dynamic and varied position where every day brings new challenges and opportunities to make a difference!

Customer Loyalty Team
If you're passionate about retaining customers and turning challenging situations into opportunities for long-term loyalty, then this is the team for you. We specialize in being there when things go wrong, ensuring that even in difficult moments, we uphold our commitment to customer satisfaction. You'll have the autonomy to take ownership of issues and make decisions aimed at retaining customers. Collaborating with other teams across the business, you'll work to continuously improve our customer retention strategies. Join us and be part of a team dedicated to not only resolving problems but also fostering lasting relationships with our valued customers. Apply now and help us make every customer experience a positive one!

Requirements

Desirable:

• 2+ years of customer experience in either a call centre or customer facing environment
• Excellent communication and problem-solving skills.
• Ability to work well independently and in a team.
• Microsoft 365 experience
• Good computer skills

Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!

Benefits

• 23 days' holiday + Bank Holidays - increasing with long service (pro rata)
• Christmas holiday shut down
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts via Perks for Work scheme
• 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression
• Business casual dress code
• Bonus Schemes and incentives
• Newly refurbished offices
• Hybrid working opportunities may be available