1691 Customer Service Representatives jobs in Luton
Client Services Project Manager III
Bishop's Stortford, Eastern
ThermoFisher Scientific
Posted 9 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
**Location**
This role is based in Bishops Stortford, Bishop's Stortford, UK,
**Discover Impactful Work:**
Join our ambitious team at Thermo Fisher Scientific where you will help clients tackle complex challenges and achieve their objectives. Your work will have a real-world impact, supplying to life-saving innovations and environmental sustainability.
**A day in the Life:**
+ Lead client onboarding and communication, ensuring flawless project execution.
+ Formulate and supervise detailed project plans, tracking progress and landmarks.
+ Collaborate with internal teams to deliver world-class service and drive revenue realization.
**Keys to Success:**
+ Scientific degree or equivalent experience required, or other degree with equivalent pharma/CRO work experience.
+ Minimum 1-2 years of confirmed project management experience.
+ Experience in a customer-facing role and handling sophisticated projects.
+ Familiarity with GXP requirements in a pharma or CRO environment.
**Knowledge, Skills, Abilities**
+ Outstanding leadership and communication skills.
+ Ability to analyze problems and resolve effective solutions.
+ Tight-knit teamwork and communication skills, with a customer-centric approach.
This role may require occasional overtime to meet project deadlines. The work environment is collaborative, fast-paced, and encouraging, ensuring you have the resources you need to succeed.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
**Location**
This role is based in Bishops Stortford, Bishop's Stortford, UK,
**Discover Impactful Work:**
Join our ambitious team at Thermo Fisher Scientific where you will help clients tackle complex challenges and achieve their objectives. Your work will have a real-world impact, supplying to life-saving innovations and environmental sustainability.
**A day in the Life:**
+ Lead client onboarding and communication, ensuring flawless project execution.
+ Formulate and supervise detailed project plans, tracking progress and landmarks.
+ Collaborate with internal teams to deliver world-class service and drive revenue realization.
**Keys to Success:**
+ Scientific degree or equivalent experience required, or other degree with equivalent pharma/CRO work experience.
+ Minimum 1-2 years of confirmed project management experience.
+ Experience in a customer-facing role and handling sophisticated projects.
+ Familiarity with GXP requirements in a pharma or CRO environment.
**Knowledge, Skills, Abilities**
+ Outstanding leadership and communication skills.
+ Ability to analyze problems and resolve effective solutions.
+ Tight-knit teamwork and communication skills, with a customer-centric approach.
This role may require occasional overtime to meet project deadlines. The work environment is collaborative, fast-paced, and encouraging, ensuring you have the resources you need to succeed.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
0
Lead Aesthetician & Client Services Manager (Remote)
MK14 6ER Milton Keynes, South East
£45000 annum + com
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a premium brand in the beauty and wellness sector, is seeking a highly skilled and motivated Lead Aesthetician & Client Services Manager to spearhead their client relations and treatment standards from a remote position. This role is crucial for maintaining exceptional client experiences and upholding the brand's reputation for excellence in aesthetic treatments. You will be responsible for setting treatment protocols, training remote practitioners, overseeing client consultations, and ensuring the highest standards of service delivery. The ideal candidate will be a fully qualified and experienced aesthetician with a comprehensive understanding of advanced skincare treatments, laser technologies, and other aesthetic procedures. Proven experience in a lead or managerial role within a high-end salon, clinic, or spa is essential. Exceptional client management and communication skills are paramount, as you will be the primary point of contact for VIP clients and responsible for resolving complex client queries. You will have a keen eye for detail, a passion for beauty and wellness, and a strong understanding of client retention strategies. Experience in developing training materials and conducting virtual training sessions will be highly advantageous. This position requires a proactive, organised, and results-driven individual with the ability to inspire and lead a team of remote professionals. You will contribute to marketing initiatives, provide expert advice on treatment offerings, and ensure a seamless and personalised client journey. If you are a dedicated aesthetic professional looking to elevate client care and drive service excellence in a remote leadership role, this is an outstanding opportunity to join a thriving organisation.
This advertiser has chosen not to accept applicants from your region.
1
UK Customer Technical Call Center Manager
Little Chalfont, South East
Danaher Corporation
Posted 12 days ago
Job Viewed
Job Description
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
2
Technical Customer Support
Stevenage, Eastern
£25000 - £30000 Annually
Osborne Appointments
Posted 8 days ago
Job Viewed
Job Description
Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time
Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.
Technical Customer Support – Details:
- Monday to Friday, full-time, fully office-based.
- £25, 0 – £3 000.
- Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.
Technical Customer Support – Main Duties:
- Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
- Offer pre-sales and post-sales technical assistance.
- Assist with installations and on-site support when needed.
- Monitor hosted services for faults or anomalies and communicate issues internally and externally.
- Manage the RMA process and customer communications.
- Support operations by fulfilling orders when required.
- Assemble cables, accessory kits, and solar kits.
- Maintain documentation and FAQs to streamline support processes.
- Support sales team with technical queries before and after delivery.
- Travel to customer sites as needed for installations or fault diagnosis.
- Work closely with internal teams, including sales and R&D, to resolve complex issues.
Technical Customer Support – What We’re Looking For:
- GCSE or equivalent in Maths.
- Excellent verbal and written communication skills; patient and clear when supporting customers.
- Strong problem-solving skills and ability to gather relevant information.
- IT/electronics qualifications advantageous but not essential.
- Knowledge of SQL database installation/maintenance is a plus.
- Full UK driving licence and flexibility to travel.
If you are interested in this role, please apply with your most recent CV.
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
This advertiser has chosen not to accept applicants from your region.
3
Technical Customer Support
SG1 Stevenage, Eastern
Osborne Appointments
Posted 1 day ago
Job Viewed
Job Description
Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time
Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.
Technical Customer Support – Details:
- Monday to Friday, full-time, fully office-based.
- £25, 0 – £3 000.
- Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.
Technical Customer Support – Main Duties:
- Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
- Offer pre-sales and post-sales technical assistance.
- Assist with installations and on-site support when needed.
- Monitor hosted services for faults or anomalies and communicate issues internally and externally.
- Manage the RMA process and customer communications.
- Support operations by fulfilling orders when required.
- Assemble cables, accessory kits, and solar kits.
- Maintain documentation and FAQs to streamline support processes.
- Support sales team with technical queries before and after delivery.
- Travel to customer sites as needed for installations or fault diagnosis.
- Work closely with internal teams, including sales and R&D, to resolve complex issues.
Technical Customer Support – What We’re Looking For:
- GCSE or equivalent in Maths.
- Excellent verbal and written communication skills; patient and clear when supporting customers.
- Strong problem-solving skills and ability to gather relevant information.
- IT/electronics qualifications advantageous but not essential.
- Knowledge of SQL database installation/maintenance is a plus.
- Full UK driving licence and flexibility to travel.
If you are interested in this role, please apply with your most recent CV.
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
MK9 2EA Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and personable Customer Support Specialist to join their team in **Milton Keynes, Buckinghamshire, UK**. This role offers a hybrid working arrangement, blending office-based collaboration with the flexibility of remote work. You will be the first point of contact for customers, providing exceptional technical support and assistance to ensure their satisfaction with our products.
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues, and guiding users through product features and functionalities. You will maintain accurate customer records and detailed documentation of support interactions in our CRM system. Collaborating with the product development and quality assurance teams to escalate complex issues and provide feedback on user experience will also be a crucial part of your role. You will contribute to building a strong customer loyalty base by delivering timely, efficient, and friendly support.
The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role, preferably within the technology sector, is highly desirable. A strong understanding of software applications and troubleshooting methodologies is essential. The ability to explain technical concepts clearly to non-technical users is paramount. You should be proficient with CRM software and standard office productivity tools. This role requires strong problem-solving skills, the ability to multitask, and a commitment to exceeding customer expectations. A proactive attitude and a desire to continuously learn about our evolving product suite are key. Join a supportive team and play a vital role in our customer success.
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues, and guiding users through product features and functionalities. You will maintain accurate customer records and detailed documentation of support interactions in our CRM system. Collaborating with the product development and quality assurance teams to escalate complex issues and provide feedback on user experience will also be a crucial part of your role. You will contribute to building a strong customer loyalty base by delivering timely, efficient, and friendly support.
The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role, preferably within the technology sector, is highly desirable. A strong understanding of software applications and troubleshooting methodologies is essential. The ability to explain technical concepts clearly to non-technical users is paramount. You should be proficient with CRM software and standard office productivity tools. This role requires strong problem-solving skills, the ability to multitask, and a commitment to exceeding customer expectations. A proactive attitude and a desire to continuously learn about our evolving product suite are key. Join a supportive team and play a vital role in our customer success.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Assistant
Milton Keynes, South East
The Curve Group
Posted today
Job Viewed
Job Description
Customer Support Assistant
Milton Keynes | Fixed Term Contract - 12 months (with a view to going permanent)
We're looking for a Customer Support Assistant to deliver an outstanding customer journey from onboarding to ongoing account support. If you're passionate about customer service, love problem-solving, and can thrive in a fast-paced environment, this role is for you.
What you'll do
- Be the first p.
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
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6
Technical Customer Support, II
Bourne End, South East
Zebra Technologies
Posted 5 days ago
Job Viewed
Job Description
Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
Fully documents customer interactions in real-time; may author content for review.
Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
Manages multiple tickets related a spectrum of technical problems.
Collaborates with fellow technicians and supervisor to solve complex problems.
Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
Demonstrates leadership qualities.
Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
+ Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values / orientation
+ Solid professional work behaviors (attendance, teamwork, time management)
Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
Full knowledge of job related knowledge and procedures
benefits:
+ 25 days holiday + public holidays
+ Up to 32 hours paid time off per year to volunteer with a charity of your choice
+ Reward & Recognition scheme - earn points to spend online
+ Pension Scheme with a matched contribution up to 7%
+ Private medical cover
+ Access to an innovative online learning platform
+ Cycle to work scheme
+ Employee Assistance Program
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
Fully documents customer interactions in real-time; may author content for review.
Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
Manages multiple tickets related a spectrum of technical problems.
Collaborates with fellow technicians and supervisor to solve complex problems.
Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
Demonstrates leadership qualities.
Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
+ Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values / orientation
+ Solid professional work behaviors (attendance, teamwork, time management)
Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
Full knowledge of job related knowledge and procedures
benefits:
+ 25 days holiday + public holidays
+ Up to 32 hours paid time off per year to volunteer with a charity of your choice
+ Reward & Recognition scheme - earn points to spend online
+ Pension Scheme with a matched contribution up to 7%
+ Private medical cover
+ Access to an innovative online learning platform
+ Cycle to work scheme
+ Employee Assistance Program
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Support Specialist
MK10 0AA Milton Keynes, South East
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their growing, fully remote team. This role is ideal for individuals passionate about providing exceptional customer service and resolving issues efficiently. You will be the first point of contact for customers, offering support via phone, email, and chat, ensuring a positive and satisfactory experience. This position requires excellent communication skills, a patient demeanor, and the ability to troubleshoot and guide customers through various inquiries.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
- Provide accurate and comprehensive information about products and services.
- Troubleshoot and resolve customer issues, complaints, and technical problems effectively.
- Guide customers through product features, setup, and usage.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and actions.
- Identify opportunities to improve customer satisfaction and loyalty.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Contribute to the knowledge base by documenting solutions and common issues.
- Collaborate with team members to share best practices and improve service quality.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, resolution times, and quality.
- Provide feedback to product and development teams on customer needs and pain points.
- Process orders, forms, applications, and requests as needed.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- Adaptability to learn new products, services, and technologies quickly.
- High school diploma or equivalent; further education or certifications are a plus.
- A dedicated home office setup with a reliable internet connection.
- Ability to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
MK1 1AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Are you a dedicated and empathetic individual with a passion for delivering exceptional customer experiences? Our client is seeking a Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role is designed for a proactive problem-solver who thrives in a virtual environment and is committed to upholding the highest standards of client satisfaction. You will be the primary point of contact for a diverse range of customer inquiries, providing timely and effective solutions across various communication channels, including email, live chat, and phone. Your responsibilities will include troubleshooting complex issues, guiding users through product features, escalating critical problems to the relevant departments, and meticulously documenting all interactions and resolutions in our CRM system. We are looking for someone who can not only resolve immediate concerns but also identify underlying trends and contribute to improving our support processes. The ideal candidate will possess excellent communication skills, a patient and understanding demeanour, and the ability to manage multiple tasks efficiently under pressure. Experience with ticketing systems and remote collaboration tools is essential. You will also play a key role in training and mentoring junior support staff, sharing best practices, and contributing to a positive and productive team culture, all within a remote-first operational framework. This is a fantastic opportunity to make a significant impact on customer loyalty and retention, working flexibly from your own home in Milton Keynes, Buckinghamshire, UK . We offer a competitive salary, continuous professional development opportunities, and the chance to be part of a forward-thinking organisation that values its employees and fosters a supportive remote working environment. If you are ready to take on a challenging and rewarding role, apply today and help us shape the future of customer service.
This advertiser has chosen not to accept applicants from your region.
9