93 Customer Service Representatives jobs in Luton

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

Application & Selection Process

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

Package:

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

• £5 - 20 (per 1 hour session)
• 50 - 00 (multi-session studies)

Job Requirements:

• Show up at least 10 mins before discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smartphone with working camera or desktop/laptop with webcam
• Must have access to high speed internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Customer service representative agent experience is not necessary.

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed should you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of in-office collaboration and remote flexibility, supporting customers in the **Milton Keynes, Buckinghamshire, UK** area. The ideal candidate will possess excellent communication skills and a genuine desire to help others resolve issues efficiently and effectively.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and comprehensive solutions.
• Maintain customer records by updating account information and interaction logs.
• Identify and escalate priority issues to the appropriate internal teams.
• Provide product and service information to customers, educating them on features and benefits.
• Process orders, forms, and applications accurately.
• Gather customer feedback and relay it to the management team for service improvement.
• Develop and maintain a deep understanding of the company's products and services.
• Adhere to company policies and procedures in all customer interactions.
• Contribute to team efforts by accomplishing related results as needed.

Qualifications:

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customer concerns.
• A team-player attitude with the ability to work collaboratively.
• High school diploma or equivalent; college degree is a plus.
• Familiarity with the company's industry is advantageous.
• Must be able to commit to a hybrid work schedule, splitting time between remote work and the office in **Milton Keynes, Buckinghamshire, UK**.

This position offers an excellent opportunity to grow within a supportive environment and make a real difference to customer satisfaction.

Our client, a leading provider of innovative SaaS solutions, is seeking a highly motivated and experienced Customer Support Manager to lead their dedicated support team. This role is fully remote, offering the flexibility to work from anywhere. You will be instrumental in ensuring exceptional customer service, building strong customer relationships, and driving continuous improvement in support processes. Your leadership will empower the team to resolve customer issues efficiently and effectively, contributing to high levels of customer satisfaction and retention.

Responsibilities:

• Lead, mentor, and manage a remote team of customer support specialists.
• Develop and implement customer support strategies, policies, and procedures.
• Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction scores).
• Ensure timely and accurate resolution of customer inquiries and issues via various channels (email, phone, chat).
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Train new support staff and provide ongoing coaching and development to the existing team.
• Manage escalations and complex customer issues.
• Oversee the efficient use of customer support software and tools.
• Foster a customer-centric culture within the support team and across the organization.
• Conduct regular team meetings and performance reviews.
• Contribute to the continuous improvement of support processes and workflows.

Qualifications:

• Proven experience in a customer support leadership role, managing a team.
• Strong understanding of customer service principles and best practices.
• Experience with helpdesk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Ability to motivate and lead a remote team effectively.
• Experience in the SaaS industry is highly preferred.
• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
• Demonstrated ability to develop and implement effective support strategies.
• A proactive approach to identifying and resolving customer issues.

Join a forward-thinking company that values customer success and offers a truly flexible remote working environment.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Milton Keynes, Buckinghamshire, UK . This role offers a hybrid working arrangement, providing a balance between in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. The ideal candidate will have excellent communication skills, a patient demeanour, and a strong understanding of customer service principles.

Key responsibilities include responding to customer inquiries via phone, email, and live chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information, and guiding them through solutions. This role requires meticulous record-keeping of customer interactions and feedback using our CRM system. You will also be involved in identifying recurring customer problems and escalating them to relevant departments for resolution, contributing to product and service improvements. A crucial aspect of the job is to build rapport with customers, fostering loyalty and satisfaction.

The Customer Support Specialist will be expected to stay up-to-date with product knowledge and company policies to provide comprehensive support. You will assist in developing and maintaining support documentation and knowledge bases. The ability to handle challenging customer situations with diplomacy and professionalism is paramount. Our client values teamwork and expects the successful candidate to collaborate effectively with colleagues across different departments. This role offers a fantastic opportunity to develop your customer service skills within a supportive environment, contribute to customer success, and grow within a reputable organisation. The hybrid model allows for both focused work and team synergy.

Qualifications and Experience:

• Previous experience in a customer service or support role (minimum 2 years).
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly.
• Strong active listening skills and a patient, empathetic approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Good problem-solving abilities and the capacity to think critically under pressure.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with basic IT troubleshooting is advantageous.
• A proactive attitude towards learning about products and services.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

Our client is looking for a dedicated and empathetic Customer Support Lead to manage and inspire a team of support professionals. This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be the primary point of contact for escalated customer issues and will be instrumental in developing and implementing strategies to enhance customer satisfaction and loyalty.

Responsibilities:

• Lead, mentor, and coach a team of customer service representatives, fostering a positive and high-performing work environment.
• Develop and maintain comprehensive knowledge of the company's products and services to provide accurate and effective support.
• Handle complex customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Monitor team performance metrics, identify areas for improvement, and implement training programs to enhance skills and efficiency.
• Contribute to the development and refinement of customer service policies and procedures.
• Analyze customer feedback and support trends to identify recurring issues and propose solutions to product or service enhancements.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Collaborate with other departments, such as sales and technical support, to address customer needs effectively.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date with industry best practices in customer service and support.

Qualifications:

• Previous experience in a customer service role, with demonstrated leadership or supervisory experience.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training and motivating a team.
• Familiarity with IT support concepts is a plus.
• This role requires you to be based at our offices in Milton Keynes, Buckinghamshire, UK , providing direct, in-person support to our valued customer base.

If you are passionate about delivering outstanding customer experiences and possess strong leadership qualities, we encourage you to apply for this exciting opportunity.

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their fully remote support team. This is an excellent opportunity for individuals who are passionate about providing exceptional service and resolving customer inquiries efficiently. You will be the first point of contact for customers, handling a variety of requests via phone, email, and chat. The primary responsibility is to ensure customer satisfaction by providing accurate information, troubleshooting issues, and escalating complex problems when necessary. The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and empathetic demeanor. You should be adept at active listening and problem-solving, with a strong ability to explain technical information in a clear and concise manner. Proficiency with customer support software and CRM systems is essential. This role requires a high level of self-motivation, organization, and the ability to manage your workload effectively in a remote environment. You must be able to adapt quickly to new products and procedures and work collaboratively with other team members in a virtual setting. If you are a proactive individual with a commitment to delivering outstanding customer experiences and are seeking a rewarding, fully remote role, we encourage you to apply. Join a supportive team that values excellent customer service and professional growth.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively.
• Escalate complex technical problems to appropriate departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes.
• Adhere to company policies and procedures.
• Contribute to team goals and maintain performance metrics.
• Educate customers on product features and best practices.
• Gather customer feedback to identify areas for product and service improvement.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a similar support role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Ability to adapt to changing priorities and learn new information quickly.
• Team player with a positive attitude.

Job Type: Full Time (35 hrs per week, Mon - Fri), Permanent Contract

Location: Hybrid Working (3 days in Head Office Wembley Park HA9, 2 days WFH)

Reports to: Service Manager, dotted line responsibility to Team Leader - Customer Services

Casio Electronics Co. Limited, a leading multinational electronics company, is seeking a highly motivated and dedicated Customer Support Advisor to join our Service Centre team in the UK. At Casio we pride ourselves on launching innovative designs and leading technologies to both consumer and B2B sectors. Our products span across a variety of categories including watches, calculators, musical instruments and medical devices. Our vision is to see our brands inspire users across generations.

As a Customer Support Advisor you will provide professional, efficient and friendly customer support by handling enquiries across multiple channels including telephone, email, live chat, WhatsApp and social media; maintaining Casio's service standards and promoting a positive customer experience. This is an entry level to intermediate position designed to build product and service expertise whilst contributing to team success.

Joining Casio means stepping into an environment where you can team up with passionate and talented individuals who share our vision. Our employees are at the heart of everything we do, and we are excited to share that Casio UK has recently been recognised as a Great Place To Work . This achievement is something we take great pride in, and we are committed to continuously improving our workplace culture.

Key Responsibilities & Duties:

• Respond to customer inquiries in a prompt, courteous, and accurate manner.
• Handle incoming communications through phone, email, and digital channels.
• Provide information regarding Casio's products, services, warranties, and repair options.
• Assist with Parts & Accessories inquiries, including processing orders for parts.
• Record all interactions accurately in the CRM system (Zendesk).
• Adhere to established processes and escalate any complex or unresolved issues.
• Achieve performance targets related to quality, response times, and customer satisfaction.
• Make a positive contribution to a collaborative, customer-focused team.

Requirements

• At least one year of experience in customer service, retail, or administrative positions.
• Outstanding verbal and written communication abilities.
• Strong skills in active listening and interpersonal communication.
• Effective organisational and time management capabilities.
• Proven ability to handle multiple tasks with changing priorities.
• Ability to remain calm, resilient, and professional when addressing customer complaints or inquiries.
• Willingness to learn new systems, processes, and product information, and openness to feedback for personal development.
• A positive attitude and a strong desire to grow and develop within the department.
• A collaborative team player who enjoys supporting colleagues and contributing to the success of the team.
• Basic familiarity with the Microsoft Office suite.
• Previous experience with CRM systems (preferably Zendesk) is highly desirable, but not essential as comprehensive training will be provided.

Benefits

• 25 days annual leave plus Bank Holidays
• Paid Birthday Day Off
• Competitive Salary
• Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
• Death In Service (4x salary)
• Excellent non-contributory Pension Scheme, up to 14%**
• Employee Discount, up to 50%**
• Anytime access to personal development and training courses via LinkedIn Learning
• Anytime access to retail discounts at 200+ retails (Reward Gateway)