What Jobs are available for Customer Service Representatives in Marlow?

• Handle customer calls & emails with professionalism and empathy
• Process orders, returns, and track deliveries using CRM & internal systems
• Manage complaints, escalate when needed, and provide top-notch resolutions
• Collaborate with Sales, Marketing, Logistics & After-Sales teams
• Identify process improvements to keep our service smooth and efficient

• Previous customer service experience
• CRM knowledge (SAP/Salesforce a plus)
• Strong communication skills, both written & verbal
• Knowledge of Consumer Rights & Distance Selling regulations
• Organized, self-motivated, and passionate about delivering excellent service
• Proficient in MS Office & data entry

• Be part of a dynamic UK Operations Team
• Opportunity to grow your career in a supportive environment
• Make a real difference for customers every day

Job Title: Customer Support Administrator

Location: Princes Risborough

Contract Details: Full time, Permanent

Hours: Monday - Friday, 8:30am - 5pm (1 hour for lunch)

Hybrid working model: Work from home every Friday, with an additional remote day available after successful completion of the probation period

Salary: 31,250 per annum

Benefits & Perks:

• 25 days of annual leave plus bank holidays
• Pension scheme with a 5% employee and 7% employer contribution
• Work from home every Friday
• 3 paid volunteering days annually
• Free parking and electric vehicle charging
• Brand new premises featuring top-of-the-range products
• Opportunity to enhance your skills through comprehensive in-house training and development

Responsibilities:

• Handle customer enquiries via phone and email with professionalism and care
• Process customer orders and monitor stock availability
• Manage core customer data and maintain accurate records
• Review plans and update order changes for effective planning
• Resolve depot errors and ensure accurate reporting
• Balance customer orders across depots for optimal fulfilment
• Address customer complaints and provide swift resolutions
• Maintain and issue internal reports on a weekly and monthly basis
• Book transport as required and support daily administrative duties

Skills:

• Experience in the food or fresh produce industry or retail sector is beneficial
• Customer service experience is essential
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong relationship-building skills and ability to handle challenging situations

Desirable Skills:

• Knowledge of SAP
• Proficiency in Microsoft Excel, including VLOOKUP functions and Pivot Tables

If you would like to apply for this exciting opportunity, within a forward thinking and growing company, please apply via this job site or reach out to Adecco on (phone number removed) today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Position: Customer Support Advisor

Contract Length - 2 Months

Working Pattern: Full Time (2 days a week on site)

Location: Pinley House, Coventry / 250 Bath Road, Slough

Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

• As a Customer Support Advisor, you will be the frontline hero, managing all customer inquiries and ensuring they receive the highest standard of service. Your role will involve:
• Delivering Exceptional Service: Provide friendly and professional telephone support to all customers, meeting service level expectations and quality standards.
• Understanding Customer Needs: Identify and address customer requirements, delivering solutions that foster retention and uncover renewal opportunities.
• Managing Customer Requests: Utilize our in-house contract management system to handle all customer requests, including complex inquiries and financial modifications.
• End of Contract Management: Oversee the return of vehicles at contract termination, proactively seeking opportunities for extensions or renewals.
• Feedback Champion: Drive our Net Promoter Score (NPS) survey by encouraging positive feedback from customers during your interactions.
• Complex Problem Solver: Handle difficult inquiries with tailored responses, ensuring customer satisfaction and proper escalation when necessary.
• Continuous Learning: Stay updated on products, procedures, and compliance regulations to serve as an expert resource for customers and internal teams.

What We're Looking For:

• Experience: Previous experience in customer services is essential, preferably in a call center environment. Knowledge of leasing products is a plus!
• Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and internal stakeholders.
• Analytical Mindset: Excellent numeric and analytical skills, with meticulous attention to detail.
• Initiative & Teamwork: Ability to work independently while also being a collaborative team player.

Why Join Us?

• Dynamic Environment: Work in a fast-paced team that thrives on meeting challenges head-on.
• Career Growth: This role opens doors to future opportunities, including potential promotions within customer support management.
• Impactful Role: Contribute to improving customer experiences and departmental performance, making a real difference every day!

Ready to Make a Difference?

If you're excited about helping customers and eager to learn in a vibrant team, we'd love to hear from you! Apply now to become a key player in our customer support team and help us enhance customer satisfaction in the automotive sector.

Our client is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Join us on this exciting journey-your next adventure awaits!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Customer Support Advisor  
Location: 6 Lindenmuth Wat, RG19 6AD
Start Date: ASAP   
Contract Duration: 3+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £12.93 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• Provide excellent customer service to clients and stakeholders.

• Handle inquiries and resolve issues promptly and professionally.

• Maintain accurate records and documentation.

• Collaborate with team members to improve service delivery.

• Manage multiple tasks in a fast-paced environment.

Person Specifications
Must Have:

• Experience in customer service.

• Ability to work in a busy setting.

• Strong communication skills.

• Knowledge of Excel.

• Eligibility to work in the UK.

Nice to Have:

• Experience with internal and external stakeholder management.

 
DISCLAIMER:  By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.   
 
 

Position: Customer Support Advisor

Contract Length - 2 Months

Working Pattern: Full Time (2 days a week on site)

Location: Pinley House, Coventry / 250 Bath Road, Slough

Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

• As a Customer Support Advisor, you will be the frontline hero, managing all customer inquiries and ensuring they receive the highest standard of service. Your role will involve:
• Delivering Exceptional Service: Provide friendly and professional telephone support to all customers, meeting service level expectations and quality standards.
• Understanding Customer Needs: Identify and address customer requirements, delivering solutions that foster retention and uncover renewal opportunities.
• Managing Customer Requests: Utilize our in-house contract management system to handle all customer requests, including complex inquiries and financial modifications.
• End of Contract Management: Oversee the return of vehicles at contract termination, proactively seeking opportunities for extensions or renewals.
• Feedback Champion: Drive our Net Promoter Score (NPS) survey by encouraging positive feedback from customers during your interactions.
• Complex Problem Solver: Handle difficult inquiries with tailored responses, ensuring customer satisfaction and proper escalation when necessary.
• Continuous Learning: Stay updated on products, procedures, and compliance regulations to serve as an expert resource for customers and internal teams.

What We're Looking For:

• Experience: Previous experience in customer services is essential, preferably in a call center environment. Knowledge of leasing products is a plus!
• Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and internal stakeholders.
• Analytical Mindset: Excellent numeric and analytical skills, with meticulous attention to detail.
• Initiative & Teamwork: Ability to work independently while also being a collaborative team player.

Why Join Us?

• Dynamic Environment: Work in a fast-paced team that thrives on meeting challenges head-on.
• Career Growth: This role opens doors to future opportunities, including potential promotions within customer support management.
• Impactful Role: Contribute to improving customer experiences and departmental performance, making a real difference every day!

Ready to Make a Difference?

If you're excited about helping customers and eager to learn in a vibrant team, we'd love to hear from you! Apply now to become a key player in our customer support team and help us enhance customer satisfaction in the automotive sector.

Our client is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Join us on this exciting journey-your next adventure awaits!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Customer Support Specialist
Salary: 30,000 - 35,000 + Bonus + 25 Days Holiday + Health Cash Plan + Life Insurance + Company Pension.
Location: Watford (Commutable from St Albans, Hemel Hempstead, Luton, High Wycombe, Aylesbury, North London)

Are you an experienced customer service or technical support professional looking to build a long-term career with a global manufacturer of innovative building systems?

On offer is a stable, full-time role where you'll receive in-depth product training, hybrid working, and genuine opportunities to develop your technical knowledge and career.

This company is a leading manufacturer of plumbing products, known for quality, innovation, and sustainability, fostering a collaborative environment with on-the-job learning and digital training tools for employee development.

As a Customer Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. You'll also assist sales and engineering teams with product feedback, documentation, and occasional site visits.

This role would suit a customer-focused individual with a technical mindset, someone from a technical support or service background looking to develop in a specialist environment and expand their skills in building systems technology.

The Role:

• Technical/Customer Support Specialist.
• Training and Development opportunities.
• Hybrid working.

The Candidate:

• Experienced Customer Service/Technical Support Specialist.
• Eager to gain further technical knowledge.
• Commutable to Watford office.

Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sagar Sherchan at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues efficiently and effectively.
• Provide detailed information about products and services.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to appropriate departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Assist in creating and updating support documentation and FAQs.
• Contribute to a positive team atmosphere and share knowledge with colleagues.
• Meet or exceed customer service performance metrics.
• Handle customer complaints with empathy and professionalism.
• Follow communication guidelines and company policies.

• Previous experience in a customer service or helpdesk role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer interactions.
• Ability to work collaboratively within a team.
• Familiarity with Microsoft Office Suite.
• A genuine passion for helping customers.
• Adaptability to learn new systems and processes quickly.
• Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.