What Jobs are available for Customer Service Representatives in Nailsworth?
Showing 96 Customer Service Representatives jobs in Nailsworth
Head of Client Relations, Pension Administration
Posted today
Job Viewed
Job Description
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services. This outstanding opportunity allows you to lead and encourage a dedicated team, undertake a critical role in our Pension administration leadership collective to ensure consistent, top quality operational performance and to drive innovation in our product offerings, and lead campaigns that resonate with our clients. Your leadership will craft the future of our client services; ensuring we remain at the innovative edge of the industry.
We are open to considering individuals based anywhere in the UK, and can be flexible with hybrid/remote working. However, in this position, travel to our offices in Bristol, London, Manchester, Edinburgh and Ipswich - as well as to client sites - will be as required.
How you'll make an impact
We will be looking to you to demonstrate your leadership experience by guiding and empowering the client services team of 9 client executives to achieve outstanding outcomes across the diverse range of organisations that we support. You will also be engaging collaboratively by cultivating connections with internal teams and external partners, including clients and pension providers.
Moreover, in this position, we are looking to you to take ownership of creative product development by crafting solutions tailored to meet client needs, whilst retaining responsibility for a client portfolio yourself and retaining a focus of commerciality and strategic oversight.
Leading innovative campaigns that captivate our audience and drive success will furthermore be a key aspect to this position.
About You
To be successful in this role, you should have:
- Confirmed Team Management: A proven track record in leading and developing high-performing teams.
- Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
- Technical Foresight: Shows a deep understanding of DB scheme administration and associated infrastructure.
- Strategic Vision: Skilful navigation of system development, onboarding, and project delivery.
- Business Savvy: A strategic and commercial approach to accelerate business growth.
- Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services.
Why You'll Love Working With Us:
- Leadership Impact: Step into this newly-created role on our administration leadership team, where your voice will craft our path to continued success as a team and organization.
- Dynamic Environment: Work with a broad range of administration solutions to drive efficiency and quality.
- Collaborative Culture: Cultivate positive connections across teams, advocating for resources and accountability to achieve shared goals.
- Professional Growth: Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
- Impactful Contribution: Play a crucial role in moulding the future of pension scheme administration.
- Collaborative Culture: Work alongside industry leaders in an encouraging and dynamic environment.
- Career Advancement: Grow your career with a company dedicated to your professional development.
If you're ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations . Transform your career and make a difference with Arthur J. Gallagher!
#LI-TM2
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Is this job a match or a miss?
Senior Aesthetician & Client Relations Manager - Hybrid
Posted today
Job Viewed
Job Description
Is this job a match or a miss?
Help Desk Administrator
Posted 3 days ago
Job Viewed
Job Description
Position: Help Desk Administrator
Location: Bath Road area of Brislington, Bristol, BS4 3HG
Duration: Permanent
Salary: £25,500 based on a 37.5 hour week
We are looking for an experienced Help Desk Administrator for a full time, permanent position based in Knowle.
This position will be working within a team of Administrators that deal with the coordination of planned and reactive maintenance engineers throughout Bristol
The right person for this position will already have a strong administrative background with strong customer services skills. They need to be excellent communicators with experience talking to engineers and clients.
This is an administration position, however we would prefer this person to have some experience in co ordinating.
Requirements
- Strong Administration background
- Experience dealing with engineers would be an advantage
- Excellent IT skills
- Good communicator via phone and email
- Based in a commutable distance to Knowle
- Must be willing to work full time in the office. No remote working
- Experience in co ordinating would be a major advantage for this position
Package
- Basic salary based on a 37.5 hourweek
- 25 days holiday plus bank holidays
- Pension
- Free parking
- Hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm
- No remote working
If you are interested in this position, please send your CV or contact Wendy Evemy ASAP
SER-IN
Is this job a match or a miss?
Customer Support Lead
Posted today
Job Viewed
Job Description
Responsibilities:
- Lead and manage a team of customer support representatives, ensuring high-quality service delivery.
- Provide ongoing training, coaching, and performance management to the support team.
- Serve as an escalation point for complex customer issues, resolving them effectively and efficiently.
- Monitor customer support channels (phone, email, chat) and ensure timely responses.
- Analyse customer feedback and support data to identify trends and areas for improvement.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Implement and refine customer support processes and workflows.
- Foster a positive and customer-centric team culture.
- Previous experience in a customer support role, with at least 2 years in a supervisory or lead capacity.
- Strong leadership, team management, and motivational skills.
- Excellent communication, active listening, and interpersonal abilities.
- Proficiency with CRM software and customer support ticketing systems.
- Solid understanding of customer service principles and best practices.
- Problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; a degree in a relevant field is a plus.
Is this job a match or a miss?
Remote Customer Support Lead
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Lead and mentor a remote customer support team.
- Oversee daily operations and ensure service level agreements are met.
- Handle escalated customer inquiries and complaints.
- Develop and implement customer service policies and procedures.
- Train and onboard new customer support representatives.
- Monitor team performance metrics and provide regular feedback.
- Collaborate with other departments to resolve customer issues and improve products/services.
- Identify opportunities for process improvement and customer experience enhancement.
- Foster a positive and collaborative remote team environment.
- Proven experience in a customer service or support role, with at least 3 years in a lead or supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with CRM software and customer support platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy and a genuine passion for helping customers.
- Experience in remote team management is highly desirable.
Is this job a match or a miss?
Customer Support Team Lead
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Lead, motivate, and manage a team of customer support representatives.
- Set performance targets and monitor team productivity and quality.
- Provide ongoing coaching, training, and development to team members.
- Handle and resolve complex customer escalations and complaints.
- Develop and implement customer service policies and procedures.
- Analyse customer support data to identify trends and areas for improvement.
- Ensure timely and accurate responses to customer inquiries across various channels.
- Collaborate with other departments to enhance customer satisfaction.
- Maintain up-to-date knowledge of products and services.
- Previous experience in a customer service or support role, with at least 1-2 years in a leadership capacity.
- Demonstrated ability to lead and motivate a team.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk systems.
- Ability to analyze data and generate reports.
- Problem-solving aptitude and a customer-centric mindset.
- Experience in a hybrid or remote team environment is a plus.
Is this job a match or a miss?
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
As a Senior Specialist, you will also be involved in training new team members, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest service improvements. The ideal candidate will have a proven track record in a similar customer-facing role, preferably within a tech or software environment. Excellent communication skills, both written and verbal, are paramount. You must be adept at explaining technical concepts in a clear and concise manner. A proactive approach to identifying and resolving potential issues before they impact customers is highly valued. This is a fantastic opportunity to work from anywhere in the UK, contributing to a forward-thinking company that values its employees and fosters a supportive remote working culture. If you are passionate about customer service and thrive in a remote setting, we encourage you to apply. This role offers the chance to make a significant impact on customer loyalty and our client's success.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting for our client's products/services.
- Diagnose and document customer issues accurately.
- Escalate unresolved issues to relevant teams with comprehensive details.
- Maintain customer satisfaction by delivering timely and effective solutions.
- Train and mentor junior support staff.
- Contribute to knowledge base creation and maintenance.
- Identify and report on common customer issues and trends.
- Proven experience in a customer support or helpdesk role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with CRM software and support ticketing systems.
Is this job a match or a miss?
Be The First To Know
About the latest Customer service representatives Jobs in Nailsworth !
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Handle advanced customer support inquiries via phone, email, and live chat, providing timely and accurate resolutions.
- Troubleshoot and resolve technical and non-technical issues related to our products/services.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Identify trends in customer issues and provide feedback to product and development teams for improvement.
- Develop and maintain knowledge base articles and support documentation.
- Proactively engage with customers to ensure their satisfaction and identify potential issues.
- Contribute to the development and implementation of new customer service strategies.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Proven experience of at least 3 years in a customer service or technical support role, with a significant portion in a senior capacity.
- Exceptional communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with CRM software and helpdesk systems.
- Ability to quickly learn and master new products and technical information.
- Experience in training or mentoring junior team members.
- A customer-centric attitude with a passion for delivering outstanding service.
- Detail-oriented with strong organizational skills.
- Familiarity with common IT troubleshooting procedures is a plus.
- Must be able to commute reliably to our Bristol, South West England, UK office.
Is this job a match or a miss?
Customer Support Team Lead
Posted today
Job Viewed
Job Description
As a Customer Support Team Lead, you will oversee the daily operations of the customer service department, including scheduling, performance management, and training. You will act as a point of escalation for challenging customer inquiries, ensuring timely and satisfactory resolutions. A key part of your role will be to foster a positive and productive team environment, encouraging professional development and high performance among your team members. You will also be responsible for identifying areas for improvement in customer service processes and implementing solutions to enhance the overall customer experience.
The ideal candidate will have a proven track record in customer service management, with at least 3 years of experience in a supervisory or leadership role. Strong understanding of customer support tools and technologies (CRM systems, ticketing software) is essential. Excellent communication, problem-solving, and conflict resolution skills are a must. You should be adept at motivating and coaching team members, setting clear expectations, and driving performance. A customer-centric approach and a passion for delivering outstanding service are paramount. Experience in the (mention a relevant industry if applicable, e.g., SaaS, E-commerce, Retail) sector would be advantageous.
Key responsibilities include:
- Leading, coaching, and motivating a team of customer support representatives.
- Monitoring team performance metrics and ensuring service level agreements (SLAs) are met.
- Handling escalated customer complaints and complex issues, providing effective resolutions.
- Developing and implementing customer service policies and procedures.
- Training new team members and providing ongoing professional development for existing staff.
- Collaborating with other departments to improve customer satisfaction and product/service offerings.
- Reporting on customer service performance and identifying trends or recurring issues.
- Ensuring adherence to quality standards and best practices in customer interactions.
Is this job a match or a miss?
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate solutions.
- Investigate and resolve complex customer issues, escalating to appropriate departments when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Provide guidance and support to junior customer service representatives.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
- Proactively engage with customers to ensure satisfaction and build strong relationships.
- Assist in training new customer support staff on procedures, product knowledge, and best practices.
- Contribute to the development and refinement of customer service processes and policies.
- Represent the company professionally and courteously in all customer interactions.
- Proven experience (3+ years) in a customer service or support role, with at least 1 year in a senior or lead capacity.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle difficult customer situations with patience and professionalism.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to learn and explain technical information clearly and concisely.
- Experience in troubleshooting and resolving issues related to (Specify industry, e.g., software, hardware, financial services).
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and attention to detail.
- Flexibility to work varying shifts if required, supporting the hybrid model.
- A genuine passion for providing outstanding customer service.
Is this job a match or a miss?