1592 Customer Service Representatives jobs in Nailsworth

Job Role : Customer Support Administrator

Location : Tewkesbury - Office Based.

Salary:  Up to £30,000

Contract: 10 month FTC – October Start Date

We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attention to detail, and thrive in a fast-paced environment. You'll be part of the team providing excellent customer service to customers whilst processing and helping customers with orders. With a salary of up to £30,000 this is a great opportunity to be apart of a fantastic team.

Benefits:

• 25 Days holiday + bank holiday + Christmas shutdown
• Brand new state of the art facilities. 
• Progression opportunities.
• Onsite parking.
• Pension.

Roles and Responsibilities:

• Customer Communication: Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
• Order Processing: Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
• Issue Resolution: Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
• Data Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
• Administrative Support: Assist with general office tasks, including scheduling, filing, and preparing reports, to support the customer support team and other departments.

Skills and Attributes:

• Excellent Communication Skills – Confident and professional phone manner.
• Organised & Detail-Oriented – Able to manage multiple tasks efficiently.
• Customer-Focused – A positive attitude with a commitment to great service.
• IT Skills – Comfortable using Microsoft Office and order-processing software.
• Team Player – Works well with colleagues and contributes to a supportive work environment.

If this position is of interest, please apply today or email (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. 

COM1

• Responding to customer inquiries via multiple channels (phone, email, chat).
• Providing technical support and troubleshooting guidance.
• Resolving customer issues in a timely and professional manner.
• Documenting customer interactions and feedback accurately.
• Identifying trends and escalating complex issues to relevant teams.
• Educating customers on product features and best practices.
• Maintaining a high level of customer satisfaction.
• Contributing to knowledge base articles and FAQs.
• Adhering to service level agreements (SLAs).
• Participating in team meetings and training sessions.

• Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performance culture.
• Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor key performance indicators (KPIs) for the support team and identify areas for improvement.
• Handle escalated customer complaints and complex technical issues, providing timely and satisfactory resolutions.
• Collaborate with product and engineering teams to provide feedback on customer issues and product enhancements.
• Manage support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Conduct regular team meetings and performance reviews.
• Ensure adherence to service level agreements (SLAs).

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a supervisory or lead role.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong understanding of customer service best practices and metrics.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in a technology or SaaS environment is a plus.

• Lead and mentor a team of customer support representatives, providing guidance, coaching, and performance feedback.
• Handle complex and escalated customer inquiries and issues, ensuring timely and satisfactory resolution.
• Develop and implement customer service procedures and best practices to enhance the customer experience.
• Monitor customer service performance metrics (e.g., response time, resolution time, customer satisfaction scores) and identify areas for improvement.
• Train new and existing customer support staff on product knowledge, service standards, and support tools.
• Collaborate with other departments, such as Sales and Product Development, to address customer feedback and resolve issues.
• Maintain a deep understanding of the company's products and services to provide accurate information to customers and the support team.
• Manage customer feedback channels and proactively address any recurring issues.
• Contribute to the creation and maintenance of knowledge base articles and customer support documentation.
• Ensure the team adheres to company policies and procedures.

• Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience in training and coaching team members.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A genuine passion for providing outstanding customer service.
• Bachelor's degree or equivalent experience is preferred.
• Familiarity with the Bristol business landscape is a plus.

Job Role : Customer Support Administrator

Location : Tewkesbury - Office Based.

Salary: Up to £30,000

Contract: 10 month FTC – October Start Date

We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attenti.

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Location: Tewkesbury (4 days per week onsite initially)
Duration: 6 month initial contract
Inside IR35

Role details:

We're seeking a proactive and detail-oriented Order & Support Coordinator to serve as the primary point of contact for customers and internal teams. You'll drive timely and compliant delivery of cyber security products and services, manage support renewals, maintain documentation, and deliver revenue and margin performance-all while upholding compliance, quality, and continuous improvement standards.

• Act as the main point of contact for receiving and validating Cyber Security purchase orders.

• Confirm orders and issue acknowledgements within agreed SLAs.

2. Delivery Coordination

• Assign serial numbers, oversee dispatch logistics, and ensure all necessary shipment documents (e.g. EUU, F680, CEIs) are completed.

• Track delivery dependencies such as CAPS approvals, exports, and stock levels, and take corrective actions as needed.

• Collaborate with Operations and Crypto Custodians to refine forecasts and anticipate supply impact.

• Review the Line of Balance (LOB) with stakeholders and recommend adjustments to meet committed delivery dates.

• Contact customers ahead of support contract expiration to drive renewal orders and boost revenue potential.

• Maintain up-to-date serial number data in SAP for new deliveries, repairs, and live contracts.

• Monitor revenue and gross margin performance for support and service projects, ensuring correct coding of third-party invoices.

• Produce and deliver weekly/monthly sales and revenue forecasts, highlighting deviations and trends.

• Generate quotations for support renewals, training, consultancy, and repairs in systems like C4C and SAP; manage approval workflows and follow-up until order receipt.

What we are looking for in you:

• Experience of coordinating a range of Internal and External stakeholders in the delivery of Products/Services and/or Support
• Computer literate - excellent MS Project and MS Office skills and ideally SAP experience
• Effective communicator with proven ability to build and maintain effective working relationships with both Internal and External
• Customers
• Strong organisational and administrative skills and an understanding of the Project Lifecycle, Level 2 APM Project Fundamentals

Apply today via the link provided!

Location: Tewkesbury (4 days per week onsite initially)
Duration: 6 month initial contract
Inside IR35

Role details:

We're seeking a proactive and detail-oriented Order & Support Coordinator to serve as the primary point of contact for customers and internal teams. You'll drive timely and compliant delivery of cyber security products and services, manage support renewals, maintain documentation, and deliver revenue and margin performance-all while upholding compliance, quality, and continuous improvement standards.

• Act as the main point of contact for receiving and validating Cyber Security purchase orders.

• Confirm orders and issue acknowledgements within agreed SLAs.

2. Delivery Coordination

• Assign serial numbers, oversee dispatch logistics, and ensure all necessary shipment documents (e.g. EUU, F680, CEIs) are completed.

• Track delivery dependencies such as CAPS approvals, exports, and stock levels, and take corrective actions as needed.

• Collaborate with Operations and Crypto Custodians to refine forecasts and anticipate supply impact.

• Review the Line of Balance (LOB) with stakeholders and recommend adjustments to meet committed delivery dates.

• Contact customers ahead of support contract expiration to drive renewal orders and boost revenue potential.

• Maintain up-to-date serial number data in SAP for new deliveries, repairs, and live contracts.

• Monitor revenue and gross margin performance for support and service projects, ensuring correct coding of third-party invoices.

• Produce and deliver weekly/monthly sales and revenue forecasts, highlighting deviations and trends.

• Generate quotations for support renewals, training, consultancy, and repairs in systems like C4C and SAP; manage approval workflows and follow-up until order receipt.

What we are looking for in you:

• Experience of coordinating a range of Internal and External stakeholders in the delivery of Products/Services and/or Support
• Computer literate - excellent MS Project and MS Office skills and ideally SAP experience
• Effective communicator with proven ability to build and maintain effective working relationships with both Internal and External
• Customers
• Strong organisational and administrative skills and an understanding of the Project Lifecycle, Level 2 APM Project Fundamentals

Apply today via the link provided!

• Respond to and resolve complex customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide in-depth technical support and troubleshooting for our client's products and services.
• Escalate unresolved issues to appropriate departments, ensuring thorough documentation and follow-up.
• Assist in developing and maintaining a comprehensive knowledge base of common issues and solutions.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Proactively identify opportunities to improve customer satisfaction and operational efficiency.
• Manage customer feedback and contribute to service improvement initiatives.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Participate in virtual team meetings and contribute to a positive, collaborative remote work culture.

• Proven experience (3+ years) in a customer service or technical support role, with at least 1 year in a senior or lead capacity.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in troubleshooting technical issues.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to manage time effectively and prioritize tasks in a remote setting.
• Adept at working independently and as part of a virtual team.
• Patient, empathetic, and customer-focused attitude.
• Familiarity with (mention a relevant industry or product type here, e.g., SaaS products, financial software) is highly desirable.
• Commitment to continuous learning and improvement.