79 Customer Service Representatives jobs in Newark on Trent
Customer Support Specialist
NG2 1AA Nottingham, East Midlands
£25000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their hybrid team, serving customers primarily in and around Nottingham, Nottinghamshire, UK . In this vital role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries efficiently. This position offers a blend of remote flexibility and in-office collaboration, ensuring a balanced and productive work environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues, account problems, and general service requests.
- Provide comprehensive product and service information to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal departments and follow up to ensure resolution.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Assist customers with onboarding processes and guide them through product features.
- Maintain a high level of customer satisfaction through attentive and helpful service.
- Collaborate with team members to share best practices and support shared goals.
- Contribute to building and maintaining strong customer relationships.
- Previous experience in customer service, technical support, or a related role is essential.
- Excellent communication skills, both written and verbal, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help others.
- Familiarity with basic IT troubleshooting is a plus.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work a hybrid schedule, splitting time between remote work and our Nottingham office.
- High school diploma or equivalent; further education or certifications are advantageous.
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0
Customer Support Specialist
NG1 1AA Nottingham, East Midlands
£25000 Annually
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Posted 5 days ago
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their frontline team in **Nottingham, Nottinghamshire, UK**. This role is fundamental to ensuring exceptional customer satisfaction by providing timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess outstanding communication skills, a problem-solving mindset, and a genuine passion for helping others. You will be the first point of contact for customer inquiries, complaints, and technical issues, playing a vital role in maintaining the company's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to orders, accounts, and product usage.
- Provide detailed product information and guidance to customers.
- Process returns, exchanges, and refunds according to company policy.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for service improvement.
- Educate customers on product features and benefits.
- Handle customer complaints with patience and professionalism, aiming for first-contact resolution.
- Contribute to building a positive and supportive team environment.
Qualifications:
- Proven customer support experience, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a genuine desire to help customers.
- Ability to remain calm and professional under pressure.
- Basic computer literacy and familiarity with online platforms.
- High school diploma or equivalent; further education or certification is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Engineer
NG1 1AA Nottingham, East Midlands
£25000 Annually
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Posted 19 days ago
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Job Description
Our client is seeking a diligent and technically adept Customer Support Engineer to join their team. This role offers a hybrid working arrangement, combining the benefits of in-office collaboration with the flexibility of remote work. Based in Nottingham, Nottinghamshire, UK , you will play a crucial role in ensuring our customers receive outstanding technical assistance.
As a Customer Support Engineer, your primary responsibility will be to provide high-level technical support to clients, troubleshooting software and hardware issues, and guiding them through complex product functionalities. You will be an integral part of the customer success journey, acting as a bridge between our technical teams and our user base. This involves diagnosing problems, replicating issues, and escalating complex cases to the appropriate departments, all while maintaining clear and timely communication with the customer.
Key Responsibilities:
As a Customer Support Engineer, your primary responsibility will be to provide high-level technical support to clients, troubleshooting software and hardware issues, and guiding them through complex product functionalities. You will be an integral part of the customer success journey, acting as a bridge between our technical teams and our user base. This involves diagnosing problems, replicating issues, and escalating complex cases to the appropriate departments, all while maintaining clear and timely communication with the customer.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Escalate complex issues to senior technical staff and track resolution.
- Document customer interactions, issues, and resolutions in the CRM system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in the testing of new software releases and updates.
- Gather customer feedback and report trends to product development teams.
- Collaborate with internal teams to ensure a seamless customer experience.
- Proactively identify potential customer issues and suggest preventative measures.
- Proven experience in a technical support or customer service role, preferably with an engineering or IT background.
- Strong understanding of software and hardware troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Proficiency in using ticketing systems and remote support tools.
- Ability to explain technical concepts clearly to non-technical users.
- A proactive and problem-solving attitude.
- Familiarity with (Specific Software/Product - e.g., cloud platforms, networking concepts) is a plus.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
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2
Lead Customer Support Specialist
NG1 1HQ Nottingham, East Midlands
£30000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and empathetic Lead Customer Support Specialist to manage their customer service operations in **Nottingham, Nottinghamshire, UK**. This role is pivotal in ensuring exceptional customer satisfaction by leading a team of support agents, overseeing daily operations, and implementing best practices. You will be the primary point of escalation for complex customer issues, requiring a calm demeanor, excellent problem-solving skills, and a deep understanding of customer needs. The Lead Customer Support Specialist will also be responsible for training and mentoring the support team, developing support documentation, and identifying areas for service improvement.
Key responsibilities include:
Key responsibilities include:
- Leading, coaching, and motivating a team of customer support representatives.
- Managing the daily workflow and performance of the support department.
- Handling escalated customer inquiries and complex issue resolution.
- Developing and maintaining customer service procedures and policies.
- Creating and updating knowledge base articles and support documentation.
- Training new support staff and conducting ongoing performance reviews.
- Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Identifying trends in customer issues and recommending product or service improvements.
- Collaborating with other departments to ensure a seamless customer experience.
- Ensuring consistent and high-quality service delivery across all support channels.
- Reporting on customer service performance to management.
- Championing customer-centricity throughout the organization.
This advertiser has chosen not to accept applicants from your region.
3
Lead Customer Support Specialist
NG1 2AL Nottingham, East Midlands
£32000 Annually
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Job Description
Our client is looking for a dedicated and skilled Lead Customer Support Specialist to enhance their customer service operations in Nottingham, Nottinghamshire, UK . This role is pivotal in ensuring that our client's customers receive unparalleled support and assistance, thereby fostering loyalty and satisfaction. You will be responsible for managing a team of customer service representatives, providing training, performance feedback, and guidance to ensure adherence to service level agreements and company standards. Your responsibilities will extend to handling complex customer escalations, troubleshooting issues, and identifying root causes to prevent recurring problems. A key part of this role involves analysing customer feedback and service metrics to identify areas for improvement in processes and customer interactions. You will work closely with other departments, such as sales and technical support, to resolve cross-functional issues and ensure a seamless customer journey. Developing and maintaining comprehensive support documentation, including FAQs and knowledge base articles, will be crucial. The ideal candidate will possess a minimum of 5 years of experience in a customer service role, with at least 2 years in a supervisory or lead capacity. Exceptional communication, problem-solving, and conflict-resolution skills are a must. A deep understanding of customer service principles and best practices is required. Proficiency in using CRM software and helpdesk ticketing systems is essential. You should be adept at managing multiple priorities in a fast-paced environment and demonstrate strong leadership qualities. The ability to motivate a team and drive positive outcomes is highly valued. This position offers a hybrid working model, allowing for a balance between in-office collaboration and remote flexibility. If you are a proactive individual with a passion for customer advocacy and a desire to lead a high-performing team, we invite you to apply for this exciting opportunity.
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4
Senior Customer Support Specialist
NG1 1AA Nottingham, East Midlands
£28000 Annually
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Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. This pivotal role is crucial in ensuring exceptional customer satisfaction through prompt, efficient, and empathetic support across various channels. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing comprehensive guidance on our client's products and services. Responsibilities:
- Handle a high volume of customer interactions via phone, email, and live chat with professionalism and courtesy.
- Diagnose and troubleshoot technical and non-technical issues, escalating complex problems to appropriate departments when necessary.
- Provide detailed product information and solutions to customer queries, ensuring a deep understanding of all offerings.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Develop and refine support documentation, including FAQs and troubleshooting guides, to empower both customers and junior support staff.
- Train and mentor new customer support representatives, sharing best practices and fostering a collaborative team environment.
- Identify trends in customer issues and provide feedback to the product and development teams to drive service improvements.
- Contribute to the continuous improvement of customer support processes and strategies.
- Ensure adherence to service level agreements (SLAs) and company quality standards.
- Proactively seek opportunities to enhance the customer experience and build strong customer relationships.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong technical aptitude and the ability to quickly learn new software and systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient, empathetic, and customer-centric approach.
- Experience in developing support documentation is a strong advantage.
- Ability to handle stressful situations calmly and professionally.
- A dedicated home office setup with reliable high-speed internet is required.
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5
Senior Customer Support Specialist
NG2 1AA Nottingham, East Midlands
£30000 Annually
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Posted 2 days ago
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Job Description
Are you a seasoned customer support professional with a passion for delivering exceptional service in a dynamic, remote-first environment? Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their expanding team. This role is pivotal in ensuring our customers receive prompt, efficient, and friendly assistance across all communication channels.
Responsibilities:
Responsibilities:
- Act as a primary point of contact for customer inquiries via email, phone, and live chat, resolving complex issues with professionalism and empathy.
- Troubleshoot and diagnose technical problems, guiding customers through step-by-step solutions.
- Escalate unresolved issues to appropriate departments, following up to ensure timely resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and support team members.
- Mentor and guide junior support staff, sharing best practices and fostering a collaborative team spirit.
- Identify trends in customer inquiries and feedback, providing insights to product and development teams for service improvement.
- Contribute to the continuous improvement of support processes and tools.
- Ensure all customer interactions are logged accurately and efficiently in our CRM system.
- Proactively identify opportunities to enhance the customer experience and build loyalty.
- Uphold the company's commitment to customer satisfaction and service excellence.
- Proven experience (3+ years) in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to manage multiple tasks simultaneously and work effectively under pressure.
- A proactive approach to learning and adapting to new technologies and processes.
- Experience in a remote working environment is highly advantageous.
- Dedication to providing outstanding customer service.
- A collaborative mindset, with the ability to work independently and as part of a virtual team.
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6
Customer Support Team Lead
NG1 2AA Nottingham, East Midlands
£30000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Support Team Lead to manage and motivate their remote customer support team. This role offers the flexibility of being fully remote, with the team coordinated from their operational base in Nottingham, Nottinghamshire, UK . The ideal candidate will have a proven track record in customer service, exceptional leadership skills, and a passion for ensuring customer satisfaction. You will be responsible for guiding the team, resolving escalated issues, and contributing to the continuous improvement of support services.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of customer support representatives, fostering a positive and productive remote work environment.
- Oversee daily operations, including managing ticket queues, assigning tasks, and ensuring timely responses to customer inquiries.
- Handle and resolve complex customer issues and escalations that cannot be resolved by the support team.
- Develop and implement customer support policies and procedures to enhance efficiency and customer experience.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and take corrective actions as needed.
- Create and maintain support documentation, knowledge base articles, and training materials.
- Conduct regular team meetings and one-on-one sessions to provide feedback, identify training needs, and ensure alignment with company goals.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer feedback and improve products/services.
- Ensure all customer interactions are handled professionally and empathetically.
- Contribute to the recruitment and onboarding process for new support team members.
- Stay up-to-date with product knowledge and industry best practices in customer support.
- Champion a customer-centric approach throughout the support team.
- Minimum of 3 years of experience in customer support or a similar client-facing role, with at least 1 year in a team lead or supervisory capacity.
- Demonstrated ability to lead, motivate, and manage a remote team effectively.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- A positive attitude and a passion for delivering outstanding customer service.
- Experience with remote work tools and collaboration platforms.
- High school diploma or equivalent; a degree in a related field is a plus.
- Familiarity with (mention relevant industry or product type) is advantageous.
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7
Customer Support Team Lead
NG1 1AA Nottingham, East Midlands
£30000 Annually
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Posted 2 days ago
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Job Description
Our client, a rapidly expanding technology services company in Nottingham, Nottinghamshire, UK , is seeking an experienced and proactive Customer Support Team Lead. This is a hands-on role where you will be instrumental in managing a dedicated support team, ensuring the highest levels of customer satisfaction. You will be responsible for training, mentoring, and motivating your team to deliver exceptional service, resolve technical issues efficiently, and uphold our company's commitment to customer care.
Responsibilities:
Responsibilities:
- Lead, manage, and mentor a team of customer support representatives, fostering a positive and productive work environment.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and technical issues.
- Develop and implement training programs to enhance team skills and product knowledge.
- Monitor team performance metrics, providing regular feedback and conducting performance reviews.
- Act as a point of escalation for complex customer issues, providing expert guidance and solutions.
- Collaborate with other departments, such as sales and product development, to address customer feedback and improve service offerings.
- Ensure adherence to service level agreements (SLAs) and company quality standards.
- Contribute to the development and refinement of support processes, policies, and documentation.
- Manage scheduling, staffing, and workload distribution for the support team.
- Identify opportunities for process improvements to enhance customer experience and operational efficiency.
- Proven experience (3+ years) in a customer service or technical support role, with at least 1-2 years in a leadership or supervisory capacity.
- Excellent understanding of customer support best practices and methodologies.
- Strong leadership, coaching, and motivational skills.
- Exceptional problem-solving and conflict resolution abilities.
- Proficiency in using customer support software and CRM systems.
- Outstanding communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Ability to work under pressure and manage multiple priorities effectively.
- A strong commitment to delivering outstanding customer service.
- Experience in the technology or SaaS industry is highly desirable.
- Familiarity with ITIL principles is a plus.
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8
Senior Customer Support Specialist
NG1 1AA Nottingham, East Midlands
£30000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is crucial in ensuring our customers receive exceptional support and a seamless experience. You will be a point of contact for complex customer inquiries, providing in-depth technical assistance, troubleshooting, and problem resolution across various channels, including email, chat, and phone. As a Senior Specialist, you will also be responsible for mentoring junior team members, contributing to the development of support documentation and FAQs, and identifying areas for service improvement. You'll collaborate closely with product and engineering teams to escalate issues, provide feedback on user experience, and ensure customer concerns are addressed effectively. This is a fantastic opportunity for someone who thrives in a remote-first environment and is passionate about delivering outstanding customer service. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a proactive approach to customer satisfaction. You should be comfortable working independently, managing your time efficiently, and contributing positively to a virtual team culture. We are looking for individuals who are adaptable, detail-oriented, and dedicated to exceeding customer expectations. Experience with CRM software and ticketing systems is essential. The role requires a solid understanding of customer service best practices and a commitment to continuous learning and development within the tech support landscape. If you are a natural problem-solver with a passion for helping others and want to build a career in a supportive, remote environment, we encourage you to apply. The flexibility of this role allows you to work from anywhere within the UK, but maintaining a reliable internet connection and a dedicated workspace is paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to and resolve complex customer inquiries and issues via multiple channels.
- Provide technical assistance and troubleshooting guidance.
- Mentor and guide junior customer support representatives.
- Develop and maintain knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to product teams.
- Escalate critical issues to appropriate departments in a timely manner.
- Contribute to the continuous improvement of customer support processes.
- Uphold high standards of customer satisfaction and service quality.
- Manage a queue of support tickets and ensure timely resolution.
- Participate in team meetings and training sessions.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Strong technical aptitude and ability to explain technical concepts clearly.
- Experience in mentoring or training team members is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.
This advertiser has chosen not to accept applicants from your region.
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