1041 Customer Service Representatives jobs in Newark on Trent
Customer Support Specialist
NG1 7FG Nottingham, East Midlands
£24000 Annually
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Job Description
Our client, a rapidly growing technology company, is looking for a dedicated and empathetic Customer Support Specialist to join their team based in Nottingham, Nottinghamshire, UK . This role is pivotal in ensuring customer satisfaction by providing timely and effective technical support and assistance. You will be the first point of contact for customers experiencing issues with our client's software products, guiding them through troubleshooting steps and resolving their queries efficiently. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. This position offers a competitive salary, comprehensive benefits, and opportunities for growth within a supportive and innovative environment.
Key Responsibilities:
Qualifications:
This role is crucial for maintaining our client's reputation for excellent customer service. Join a company that values its employees and fosters a collaborative team spirit.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Diagnose and troubleshoot technical issues related to the company's software products.
- Guide customers through step-by-step solutions to resolve their problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Contribute to the development of the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to the product development team.
- Proactively engage with customers to ensure their satisfaction and success with the product.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Participate in team training sessions to stay updated on product features and support procedures.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Familiarity with software troubleshooting and basic IT concepts.
- Ability to remain calm and professional under pressure.
- A positive attitude and a genuine desire to help customers.
- High school diploma or equivalent; further technical education or certification is a plus.
- Experience working in a remote or hybrid environment is beneficial.
This role is crucial for maintaining our client's reputation for excellent customer service. Join a company that values its employees and fosters a collaborative team spirit.
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0
Helpdesk Customer Support
Nottingham, East Midlands
Southern Communications Ltd
Posted 2 days ago
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Job Description
Hours: Monday Friday 8:30am-5pm
Salary: £25,396.80
Business Unit: NT Voice & Data
Location: Nottingham
We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent communication skil.
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1
Technical Customer Support Engineer
Nottinghamshire, East Midlands
£30000 - £32000 Annually
Redline Group Ltd
Posted 9 days ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.
Responsibilities include:
- Assessing new project enquiries, responding to customers and booking project details on to CRM system
- Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
- Technical support and guidance, including remote troubleshooting of complex systems.
- Preparing equipment quotations, responding to bids in a timely manner.
- Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
- Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
- Experience of audio systems and technology.
- Experience designing on CAD programmes.
- Personable manner with customers and able to give clear, concise explanations of technology systems
- Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).
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2
Technical Customer Support Engineer
Nottinghamshire, East Midlands
Redline Group Ltd
Posted 1 day ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.
Responsibilities include:
- Assessing new project enquiries, responding to customers and booking project details on to CRM system
- Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
- Technical support and guidance, including remote troubleshooting of complex systems.
- Preparing equipment quotations, responding to bids in a timely manner.
- Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
- Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
- Experience of audio systems and technology.
- Experience designing on CAD programmes.
- Personable manner with customers and able to give clear, concise explanations of technology systems
- Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
NG1 2BW Nottingham, East Midlands
£28000 Annually
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Job Description
Our client is recruiting a dedicated and experienced Senior Customer Support Specialist for their thriving team in Nottingham, Nottinghamshire, UK . This role is pivotal in ensuring exceptional customer service and resolving complex technical issues for their clientele. You will be the primary point of contact for escalated customer inquiries, providing timely and effective solutions via phone, email, and chat. The ideal candidate will possess a deep understanding of customer service principles and a strong technical aptitude to troubleshoot a wide range of product-related problems. Key responsibilities include maintaining high levels of customer satisfaction, identifying recurring issues and providing feedback to product development teams, and training junior support staff. You will also be involved in creating and updating support documentation, FAQs, and knowledge base articles. A proven track record in a customer service or technical support role, preferably in a similar industry, is essential. Excellent communication, active listening, and problem-solving skills are paramount. Experience with CRM software and ticketing systems is required. The ability to remain calm and professional under pressure, empathize with customers, and work collaboratively in a team environment is crucial. This position offers a competitive salary, a robust benefits package, and excellent opportunities for career progression within the company. You will be a key player in maintaining customer loyalty and enhancing the company's reputation for outstanding support.
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4
Senior Customer Support Specialist
NG1 1DD Nottingham, East Midlands
£28000 Annually
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Posted today
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Job Description
Our client is looking for a highly skilled and customer-focused Senior Customer Support Specialist to join their team in Nottingham, Nottinghamshire, UK . In this role, you will be responsible for providing exceptional support to customers, resolving complex technical and service-related issues, and ensuring a positive customer experience. You will handle escalated customer queries via phone, email, and chat, acting as a primary point of contact for critical issues. Key responsibilities include troubleshooting software and hardware problems, guiding customers through setup and usage procedures, and documenting all customer interactions and resolutions accurately in the CRM system. You will also be involved in training and mentoring junior support staff, contributing to knowledge base articles, and identifying trends to provide feedback for product improvement. The ideal candidate will have a minimum of 3 years of experience in a customer support or technical helpdesk role, with a proven track record of resolving complex issues. Excellent communication, active listening, and problem-solving skills are essential. Proficiency in using CRM software and ticketing systems is required. A strong understanding of the company's products/services is necessary, with the ability to quickly learn and adapt to new technologies. A patient and empathetic approach to customer service is vital. Experience in a senior or lead support role, including training or mentoring responsibilities, would be a significant advantage. This role is based in our Nottingham, Nottinghamshire, UK office and requires excellent interpersonal skills for effective teamwork. If you are passionate about customer satisfaction and possess the skills to excel in a challenging support environment, we invite you to apply.
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5
Senior Customer Support Specialist
NG1 1BN Nottingham, East Midlands
£28000 Annually
WhatJobs
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Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their busy operations centre in **Nottingham, Nottinghamshire, UK**. This is a fantastic opportunity to provide exceptional customer service and resolve complex issues for a diverse clientele. As a Senior Specialist, you will be a key point of contact for escalated queries, guiding junior team members and contributing to the continuous improvement of our customer service processes. You will be responsible for handling customer inquiries via phone, email, and chat, ensuring prompt and accurate resolutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Handle escalated customer service inquiries and provide expert solutions.
- Troubleshoot and resolve complex customer issues efficiently and effectively.
- Provide guidance and support to junior customer service representatives.
- Develop and maintain a deep understanding of the company's products and services.
- Document customer interactions and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to relevant departments for process improvements.
- Assist in training new customer service team members.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Ensure all customer interactions are handled with professionalism and a commitment to customer satisfaction.
- Participate in team meetings and contribute to achieving departmental goals.
Qualifications:
- Proven experience (3+ years) in a customer service or support role, with at least 1 year in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and de-escalation abilities.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Patience, empathy, and a customer-centric approach.
- Experience in a specific industry (e.g., tech, finance, retail) relevant to the client is advantageous.
- High school diploma or equivalent; college degree preferred.
- Demonstrated ability to manage multiple priorities and meet deadlines.
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6
Senior Customer Support Specialist
NG1 1AA Nottingham, East Midlands
£25000 Annually
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Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role involves providing exceptional assistance to customers, resolving inquiries efficiently, and ensuring a high level of customer satisfaction. As a remote-first organization, we embrace flexibility and provide the tools and support necessary for our team members to thrive from any location within the UK. You will be the first point of contact for customers across various channels, including email, live chat, and phone. Key responsibilities include troubleshooting technical issues, guiding users through product features, processing requests, and documenting interactions accurately in our CRM system. You'll also play a crucial role in identifying recurring customer issues and providing feedback to the product and development teams to drive service improvements. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a proactive approach to problem-solving. Previous experience in a customer-facing role, preferably within a technical support environment, is essential. A strong understanding of support ticketing systems and CRM software is highly desirable. We are looking for individuals who are passionate about customer service, can work independently and manage their time effectively in a remote setting, and are committed to delivering outstanding support. This is a fantastic opportunity to contribute to a growing company and develop your career in a supportive, remote-friendly environment. If you are a motivated individual with a talent for helping others and a desire to work from home, we encourage you to apply.
Key Responsibilities:
Location: This role is based remotely, serving customers across the UK, with the company's operational hub in **Nottingham, Nottinghamshire, UK**. While the role is fully remote, candidates should be based within the United Kingdom.
Key Responsibilities:
- Provide high-quality customer support via phone, email, and live chat.
- Troubleshoot and resolve customer technical issues in a timely manner.
- Guide customers through product functionalities and features.
- Manage and update customer records in the CRM system.
- Escalate complex issues to relevant departments when necessary.
- Contribute to the knowledge base by creating and updating support articles.
- Identify trends in customer inquiries and provide feedback for service enhancement.
- Maintain a high level of customer satisfaction and retention.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to work independently and manage workload effectively in a remote setting.
- A customer-centric mindset with a passion for delivering exceptional service.
- High school diploma or equivalent; further education or certifications are a plus.
Location: This role is based remotely, serving customers across the UK, with the company's operational hub in **Nottingham, Nottinghamshire, UK**. While the role is fully remote, candidates should be based within the United Kingdom.
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7
Senior Customer Support Lead
NG1 1DA Nottingham, East Midlands
£40000 Annually
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Job Description
Our client, a rapidly expanding tech company at the forefront of its industry, is seeking an experienced Senior Customer Support Lead to manage their distributed support team. This is a fully remote position, offering flexibility and the opportunity to lead a high-performing team from anywhere. You will be responsible for overseeing all aspects of customer support operations, ensuring exceptional service delivery and customer satisfaction. Your key duties will include managing the day-to-day operations of the support team, setting performance standards, providing coaching and mentorship to support agents, and handling escalated customer issues. You will also be involved in developing and refining support processes, implementing best practices, and utilising customer feedback to drive improvements. The ideal candidate will have a strong background in customer service management, with demonstrable experience leading and motivating a remote team. Excellent problem-solving skills, a customer-centric mindset, and proficiency with helpdesk software and CRM systems are essential. You should be adept at analysing support metrics, identifying areas for improvement, and implementing solutions that enhance the customer experience. As this is a remote role, exceptional organisational skills, self-discipline, and a proactive approach to communication are vital for success. Join a collaborative and innovative company that values its employees and fosters a culture of continuous improvement.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a remote customer support team.
- Develop and implement customer support policies and procedures.
- Set performance goals and conduct regular performance reviews for team members.
- Handle escalated customer inquiries and resolve complex issues.
- Monitor support queues and ensure timely responses to customers.
- Train and mentor new and existing support agents.
- Analyse customer feedback and support data to identify trends and improvement areas.
- Collaborate with other departments to resolve customer issues.
- Contribute to the development of knowledge base articles and self-service resources.
Qualifications:
- Proven experience in customer support management, preferably leading remote teams.
- Strong understanding of customer service best practices and KPIs.
- Excellent leadership, coaching, and interpersonal skills.
- Proficiency with helpdesk software (e.g., Zendesk, Intercom) and CRM systems.
- Strong problem-solving and analytical abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused attitude and a passion for delivering exceptional service.
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8
Remote Customer Support Specialist
NG7 2RA Nottingham, East Midlands
£22000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their expanding team. This role is fully remote, allowing you to provide exceptional service from the comfort of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services with professionalism and efficiency. The ideal candidate is a natural problem-solver, possesses excellent communication skills, and has a genuine desire to help customers. Experience in a customer service or helpdesk environment is highly valued, as is proficiency with customer relationship management (CRM) software and ticketing systems. A reliable internet connection and a quiet workspace are essential for this remote position.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to build a career in customer support within a growing organization, offering the flexibility of a fully remote role. If you are passionate about customer satisfaction and possess the required skills, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.
- Provide comprehensive information about products, services, and company policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments or senior team members.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Maintain a high level of product knowledge to effectively assist customers.
- Adhere to company service standards and performance metrics.
- Assist with customer onboarding and provide guidance on product usage.
- Contribute to building positive customer relationships and fostering loyalty.
Qualifications:
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-centric approach with a strong commitment to service excellence.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; further education or certifications are a plus.
- Reliable internet connection and a suitable home office environment.
This is an excellent opportunity to build a career in customer support within a growing organization, offering the flexibility of a fully remote role. If you are passionate about customer satisfaction and possess the required skills, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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