961 Customer Service Representatives jobs in Newport

• Immediate starts available (subject to successfulapplication process)
• Competitive salary (DoE, in the range of 26k - 28k p.a)
• Onsite parking at the office
• Full-time role
• Working for a company that has a strong focus on helping the local community - charity events, sponsorship programmes, pro-actively work with local apprenticeship programmes and sports clubs, outdoor team activities, volunteering days etc.
• Training and progression available (if desired)

• Working with your team of onsite engineers to ensure effective timekeeping and scheduling
• Being a welcoming and approachable point of contact for customers and internal staff
• Managing telephone and email enquiries with effective and polite communication
• Relaying information to the correct departments in a polite and time-efficient manner
• Serve as a point of contact for incoming queries, by either directly offering support or working closely with other members of the team to solve issues
• Working with theComputer-Aided Facility Management (CAFM) software to efficiently help engineers with their call-outs and scheduling
• Monitor CAFM data entries to ensure accurate administration and maintain strong customer-service levels

• Experience working in an administrative role
• Experience working within the Engineering sector is desirable, but not essential
• Strong customer-service skills
• Excellent communication skills
• Excellent timekeeping skills, with the ability to work to deadlines when required
• Strong computer literacy including Microsoft Office, and ideally CAFM systems

Newport | Competitive salary | 8.30am - 5pm | Monday to Friday | Temporary - Permanent

Acorn by Synergie is partnering with a national construction contractor to recruit an experienced Help Desk Administrator in Newport. This well-established company, located close to the city centre, offers opportunities for career growth within the business.

The role involves providing excellent customer service, supporting engineers and subcontractors, and ensuring accurate reporting and service delivery.

• Schedule engineers and manage dispatch.
• Provide a friendly and professional point of contact for customer queries and concerns.
• Handle incoming and outgoing calls as required.
• Log calls into the CAFM system and allocate to engineers or subcontractors.
• Close calls on the CAFM system, updating clients on progress or confirming completion.
• Raise purchase invoices for materials and purchase orders for subcontractors.
• Liaise with contract staff and subcontractors to ensure timely return of required information.
• Respond to queries, amend data and re-issue tasks as necessary.
• Work with the Contract Manager to improve service quality and reporting processes.
• Monitor CAFM (Job Logic) data to ensure work orders are correctly created, assigned, prioritised and categorised in line with KPIs and SLAs.

• Previous experience working on a help desk.
• Experience in engineer scheduling or dispatch.
• Strong administration skills.
• Experience in a customer-facing role.
• Good timekeeping.
• Proficiency in basic Microsoft Office packages.

• Full-time role with stable hours.
• Opportunity to move from temporary to permanent employment.
• Career progression within a well-established construction business.
• Supportive team environment.

• Monday to Friday, 8.30am - 5pm.

Apply online with your CV attached, or call our construction team at Acorn by Synergie.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Customer Support Coordinator - Southampton - 25,000-27,000 - Free On-Site Parking - Full-Time, Office-Based (Monday to Friday)

Are you a highly organised and customer-focused professional who thrives in a fast-paced environment? We're looking for a proactive and personable Customer Support Coordinator to join a dynamic and supportive team in Southampton. This is a fantastic opportunity to play a key role in delivering exceptional service while managing a high volume of client interactions and administrative tasks.

• Acting as the main point of contact for a portfolio of clients, ensuring their needs are met with efficiency and care.
• Processing and managing customer orders with accuracy and attention to detail.
• Handling a high volume of inbound calls and emails, providing timely and professional responses.
• Coordinating with internal departments to ensure smooth and efficient service delivery.
• Maintaining and updating client records and databases to ensure accuracy.
• Monitoring stock levels and proactively managing customer requirements.
• Supporting the wider team with general administrative duties and providing cover during absences.

• Proven experience in a customer service or administrative role, ideally in a fast-paced environment.
• Excellent communication skills and a confident, friendly telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and the ability to learn new systems quickly.
• A proactive, solutions-focused mindset with a keen eye for detail.
• A team player who is reliable, adaptable, and thrives under pressure.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support Executive

25,000 - 27,500K Havant Office Based, parking provided.

Monday to Thursday 9am -5pm and Friday 9am -4pm

I am delighted to be supporting an exceptional business who put the customer first, and quality of service in all they do! Looking for a Customer Support Executive to join their friendly, professional team.

This is an exciting opportunity to suit someone with stong communication and administration skills. You will enjoy variety to your day, providing exceptional customer service and support, processing orders, dealing effectively and confidently with customer enquiries by telephone, email, social and web and wokring closely with internal departments.

You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue.

Role duties:

* Process customer orders accurately and in compliance with company policy and procedures.

* Monitor order status, communicating any issues to customers.

* Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.

* Respond to customer enquiries providing after sales support, including technical advice.

* Accurately maintain records of customer on the CRM system.

* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.

* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.

* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

You will bring with you:

* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.

* Previous sales experience with proven success in sales through a service

* Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.

* Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.

* Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.

* Ability to keep calm under pressure.

* Ability to adapt to changing priorities and work well in a fast-paced environment.

* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.

* Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)

INDCP

• Act as a first point of contact for customers, providing clear and professional communication.
• Ensure accurate recording of all customer interactions and follow-ups.
• Handle outbound and inbound correspondence to support campaigns, recalls, or other requested activities.
• Collaborate with colleagues to identify opportunities for continuous improvement.
• Build and maintain up-to-date product and process knowledge to best support customers.

• Strong customer service experience, ideally in an outbound environment.
• Ability to remain calm and positive when handling challenging conversations.
• Excellent verbal and written communication skills.
• Good organisational skills, able to manage workload effectively.
• High attention to detail and strong empathy when dealing with customers.
• Confident using Microsoft Office and familiar with CRM systems.
• Automotive sector experience is desirable but not essential.

• Full-time, permanent role with sociable working hours (Monday to Friday, 8:00 – 18:00).
• Flexible hybrid working after probation.
• Competitive holiday allowance plus public holidays.
• Annual bonus opportunities based on performance.
• Free parking, subsidised restaurant, and complimentary refreshments.
• Team events, a supportive working culture, and long-term career prospects.

• Bonus scheme eligibility.
• 27 days’ annual leave + bank holidays.
• Pension scheme with employer contributions up to 6.5%.
• Life assurance cover (core 2x salary, up to 10x with flexible benefits).
• Family leave support and resources.
• Employee assistance programme (confidential, 24/7).
• Car salary sacrifice scheme (including EV options, after 12 months).
• Discounts portal offering savings across retailers, supermarkets, holidays, and more.

• Lead, train, and mentor a team of customer support representatives, fostering a positive and productive work environment.
• Oversee daily customer support operations, ensuring efficient handling of inquiries across various channels (phone, email, chat, social media).
• Develop and implement customer service policies and procedures to improve service quality and efficiency.
• Monitor team performance against key metrics, providing regular feedback and coaching to individuals.
• Handle escalated customer issues with professionalism and efficiency, seeking to resolve complex problems effectively.
• Identify trends in customer inquiries and feedback, reporting them to management and contributing to product/service improvements.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Manage team schedules, ensuring adequate coverage during operating hours.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Collaborate with other departments to ensure a seamless customer experience.
• Champion the voice of the customer within the organisation.

• Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
• Exceptional communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent organisational and time-management skills.
• A passion for customer satisfaction and a commitment to exceeding expectations.
• Experience in developing and improving customer service processes.
• Familiarity with performance metrics and reporting in a customer support context.

• Leading and motivating a team of customer support representatives, fostering a positive and productive work environment.
• Managing the daily operations of the customer service desk, ensuring timely and effective resolution of customer inquiries.
• Handling complex customer issues and escalations, providing expert guidance and solutions.
• Developing and implementing customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Providing ongoing training, coaching, and performance feedback to the support team.
• Collaborating with sales, marketing, and technical departments to address customer needs and feedback.
• Analyzing customer feedback to identify trends and areas for service improvement.
• Ensuring adherence to service level agreements (SLAs) and company standards.
• Maintaining accurate customer records and support documentation.

• Respond to customer inquiries via email, chat, and phone.
• Provide timely and effective solutions to customer issues.
• Troubleshoot technical problems and guide users through solutions.
• Process customer requests, returns, and exchanges efficiently.
• Escalate complex issues to relevant departments for resolution.
• Maintain accurate customer records in the CRM system.
• Gather customer feedback to identify areas for improvement.
• Adhere to service level agreements (SLAs) and company policies.
• Contribute to a positive customer experience and build customer loyalty.
• Stay updated on product knowledge and support procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with (Specific Industry or Product Type) is a plus.
• Ability to multitask and handle stressful situations calmly.