What Jobs are available for Customer Service Representatives in Oswaldtwistle?

• Act as a point of contact for team members, offering daily support and guidance
• Organise and monitor workloads, ensuring tasks and deadlines are met
• Investigate and resolve complex client or data queries efficiently
• Maintain high levels of data integrity and quality control
• Support new and existing employees through training, upskilling, and mentoring
• Maintain accurate CRM and client files in line with company standards
• Assist with client communications — including calls, emails, and meeting coordination
• Report regularly to the Client Relations Supervisor and Manager on progress, requirements, and challenges
• Contribute to continuous improvement across systems, processes, and service delivery

• Level 4 qualification in Financial Administration (CII, CISI or equivalent) – desirable
• Previous experience in financial planning / wealth management administration (essential)
• Strong working knowledge of multiple investment platforms
• Minimum GCSE Grade 4 (C) in English and Maths
• Excellent understanding of the UK financial regulatory environment
• Confident communicator with strong written and verbal skills
• High attention to detail and strong organisational ability
• Positive, proactive, and collaborative working style
• Ability to coach, support, and motivate team members

• Salary: Up to £35,000 (DOE)
• Pension: 4% employer contribution (salary sacrifice available)
• Holidays: 28 days + Bank Holidays (option to buy 5 more)
• Life Cover: 4x salary
• Sick Pay Scheme
• Hybrid Working: Blend of home and office-based work

Customer Service Representative – salary £25,100 – £28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role, you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process, gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progression cheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts 

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave 

• Flexible benefits to suit you, including sustainability options such as cycle to work 

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to 

Customer Support Administrator – Join Our Dynamic Team!

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What we offer

·    Competitive Salary: Reflecting your skills and experience

·    Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked

·    Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

·    Comprehensive Benefits:

o   Pension plan (up to 7% employer match)

o   Life assurance

o   Employee assistance program

o   Referral scheme

·    Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

·    Career Development: Extensive growth and advancement opportunities

·    Free Onsite Parking: Hassle-free commuting

·    Dress Down Fridays: Casual attire to wrap up the week

What You’ll Do

As a Customer Support Coordinator , you’ll play a key role in ensuring our customers receive outstanding service. You will:

• Handling admin tasks and maintaining accurate records

• Coordinating communication with internal and external teams

• Supporting internal processes and contributing to team activities

• Promoting our brand and providing accurate product info

• Assisting with ad hoc tasks and suggesting process improvements

• Managing schedules, rescheduling work, and supporting service managers

• Using portals and tools to help meet team KPIs

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

Previous experience in an administrative role

Customer-first mindset and strong communication skills
Organised, adaptable, and calm under pressure
Tech-savvy and able to multitask
Able to manage workloads and meet KPIs

Preferred Skills:

Experience in the security industry
Planning/scheduling experience or GANT-based tools

If you're ready to step into a role where you make a difference every day , apply now and become a valued part of our team!

#LI-MS2

#LI-Onsite

Customer Support Advisor

Salary: 24,500 per annum

Fully remote

Shifts: Between Monday - Sunday 8am-8pm

What will you be doing?

As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time.

Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.

• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.

• Aim to deal with customers' queries or issues there and then.

• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 3-week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.

• You'll work on a shift pattern from Monday to Sunday, 8am to 8pm.

• This is a hybrid role and you will also be provided with the home office equipment required to work from home and in the office. You must have broadband access.

• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• A solid background in targeted customer service.

• A driven mindset, a love for hitting targets and helping customers.

• Proven experience of working autonomously or in a home-based position.

• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.

• A team player committed to creating an excellent customer experience.

• Unflappable and resilient attitude to juggle tasks and bounce back quickly.

So, what are these benefits?

• Full training - with clear career progression opportunities.

• Regular incentives - with some pretty great prizes.

• Sales bonuses - each month you'll get the chance to earn some extra take-home pay.

• Annual leave - 33 days (including bank holidays).

• A free annual D&G protection plan - we want you to see how great the product you're selling is. There are discounted rates for family and friends too.

• Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.

• Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.

• Pension scheme - matched employer contributions up to 5% of basic salary.

• Life assurance - employer funded cover of 4x basic salary.

• Employee discounts - discounts for loads of online and high street retailers.

• And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Customer Support Advisor

Salary: 24,500 per annum

Fully remote

Shifts: Between Monday - Sunday 8am-8pm

What will you be doing?

As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time.

Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.

• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.

• Aim to deal with customers' queries or issues there and then.

• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 3-week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.

• You'll work on a shift pattern from Monday to Sunday, 8am to 8pm.

• This is a hybrid role and you will also be provided with the home office equipment required to work from home and in the office. You must have broadband access.

• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• A solid background in targeted customer service.

• A driven mindset, a love for hitting targets and helping customers.

• Proven experience of working autonomously or in a home-based position.

• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.

• A team player committed to creating an excellent customer experience.

• Unflappable and resilient attitude to juggle tasks and bounce back quickly.

So, what are these benefits?

• Full training - with clear career progression opportunities.

• Regular incentives - with some pretty great prizes.

• Sales bonuses - each month you'll get the chance to earn some extra take-home pay.

• Annual leave - 33 days (including bank holidays).

• A free annual D&G protection plan - we want you to see how great the product you're selling is. There are discounted rates for family and friends too.

• Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.

• Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.

• Pension scheme - matched employer contributions up to 5% of basic salary.

• Life assurance - employer funded cover of 4x basic salary.

• Employee discounts - discounts for loads of online and high street retailers.

• And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

• Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and live chat.
• Provide technical assistance and troubleshooting for software-related issues, guiding users through step-by-step solutions.
• Educate customers on product features, functionalities, and best practices to maximize their benefit from our offerings.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify and escalate complex technical problems to higher support tiers or relevant departments when necessary.
• Contribute to the development and maintenance of customer support documentation, FAQs, and knowledge base articles.
• Gather customer feedback and insights to identify areas for product and service improvement.
• Strive to achieve and exceed customer satisfaction targets through efficient and effective problem resolution.
• Collaborate with the product and development teams to report bugs and suggest feature enhancements based on customer feedback.
• Maintain a high level of product knowledge and stay updated on new releases and updates.
• Ensure all customer interactions are handled with empathy, professionalism, and a commitment to customer retention.

• Proven experience in a customer support or technical support role.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Familiarity with software applications and basic IT principles.
• A patient, empathetic, and customer-centric approach.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; further education or certifications in IT or customer service are a plus.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate product information and technical support to customers.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process customer orders, returns, and exchanges according to company policies.
• Escalate complex customer issues to supervisors or relevant departments.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Gather customer feedback and relay it to the relevant teams.
• Ensure a high level of customer retention through excellent service.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; further education or certification in a relevant field is a plus.
• Minimum of 1-2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Proficiency in using computers and basic software applications.
• Familiarity with CRM systems and ticketing software is advantageous.
• Ability to multitask, prioritise, and manage time effectively.
• A genuine passion for providing outstanding customer service.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve technical issues and customer complaints effectively.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Assist customers with onboarding, account setup, and product usage questions.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Contribute to the development and maintenance of help center articles and FAQs.
• Maintain a high level of customer satisfaction by delivering outstanding service.
• Collaborate with team members to share knowledge and best practices.

• Previous experience in a customer service or helpdesk role is essential.
• Excellent communication skills, both written and verbal, with a patient and friendly demeanor.
• Strong problem-solving abilities and a keen eye for detail.
• Proficiency in using CRM software and customer support ticketing systems.
• Ability to work effectively both independently and as part of a team.
• Comfortable working in a hybrid environment, splitting time between the Manchester office and remote work.
• A passion for helping people and a commitment to delivering excellent customer experiences.
• Experience with (mention specific software/industry if applicable) is a plus.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and effective solutions.
• Educate customers on product features, services, and best practices.
• Process customer requests, such as order modifications, cancellations, or account updates.
• Escalate complex issues to appropriate departments or senior team members when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify opportunities to improve customer satisfaction and loyalty.
• Contribute to the development of FAQs and knowledge base articles.
• Adhere to company policies and procedures to ensure consistency and quality of service.
• Gather customer feedback and provide insights to improve products and services.
• Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.

• Previous experience in a customer service or support role is highly desirable.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer support software and tools.
• Ability to multitask and manage time effectively in a remote environment.
• Patience, empathy, and a positive attitude.
• Ability to work independently and as part of a remote team.
• Tech-savviness and ability to quickly learn new software and systems.
• High school diploma or equivalent; further education or certifications are a plus.
• A quiet and dedicated workspace with reliable internet access.