What Jobs are available for Customer Service Representatives in Pengam?
Showing 144 Customer Service Representatives jobs in Pengam
Senior Aesthetician & Client Relations Manager - Hybrid
BS1 6AB Bristol, South West
£35000 annum plus
WhatJobs
Posted 25 days ago
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Job Description
Our client, a prestigious beauty and wellness clinic, is seeking a highly skilled Senior Aesthetician and Client Relations Manager to join their team. This role offers a hybrid working model, allowing for a balance between in-clinic client care and remote administrative and client management duties. You will be responsible for providing a comprehensive range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies. Simultaneously, you will manage client relationships, ensuring exceptional service and fostering long-term loyalty. This includes conducting consultations, developing personalized treatment plans, and following up with clients to ensure satisfaction and achieve optimal results. The ideal candidate will possess extensive experience in medical aesthetics, a deep understanding of skin physiology, and proficiency with various aesthetic devices and technologies. A strong background in client management, sales, and customer service is essential. You must be highly organized, possess excellent communication skills, and have a genuine passion for the beauty and wellness industry. Your responsibilities will include scheduling appointments, managing client records, handling inquiries, and contributing to marketing initiatives. You will also be expected to stay abreast of the latest trends and advancements in aesthetic treatments and skincare. The hybrid nature of this role requires you to be adaptable and capable of working independently from a remote location for specific administrative tasks, while also being a key presence within the clinic in Bristol, South West England, UK . You will play a vital role in upholding the clinic's reputation for excellence and delivering outstanding results for clients. A professional demeanor, a compassionate approach, and a commitment to continuous learning are paramount. Experience in a similar senior role within a high-end beauty or medical spa environment is highly preferred. Your ability to build rapport with clients and provide expert advice will be key to your success. This is an excellent opportunity for a dedicated professional to advance their career in a supportive and thriving environment.
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Customer Support Specialist
CF10 1AJ Cardiff, Wales
£22000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a growing e-commerce company, is seeking a proactive and empathetic Customer Support Specialist to join their team in Cardiff, Wales, UK . This role is integral to ensuring customer satisfaction by providing timely and effective support across various communication channels. You will handle customer inquiries, resolve issues, process requests, and provide information about products and services. The ideal candidate possesses exceptional communication skills, a patient demeanor, and a strong problem-solving ability. This hybrid role offers flexibility, allowing for both in-office collaboration and remote work.
Key Responsibilities:
Qualifications:
This is a rewarding opportunity for an individual dedicated to providing outstanding customer service in a supportive team environment.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolving customer complaints and issues efficiently and empathetically.
- Providing accurate information about products, services, and company policies.
- Processing customer orders, returns, and exchanges.
- Assisting customers with account management and troubleshooting.
- Escalating complex issues to the appropriate departments.
- Maintaining detailed records of customer interactions and transactions.
- Gathering customer feedback and reporting trends to management.
- Identifying opportunities to improve the customer experience.
- Collaborating with team members to share best practices and enhance service delivery.
- Adhering to service level agreements (SLAs) and performance targets.
- Staying up-to-date with product knowledge and company updates.
- Contributing to knowledge base articles and FAQs.
- Handling sensitive customer information with confidentiality.
- Proactively identifying potential customer issues and offering solutions.
Qualifications:
- Previous experience in a customer service or support role is essential.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with e-commerce platforms is a plus.
- A positive attitude and a passion for customer satisfaction.
- Flexibility to work occasional evenings or weekends as needed.
This is a rewarding opportunity for an individual dedicated to providing outstanding customer service in a supportive team environment.
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1
Customer Support Lead
BS1 4AP Bristol, South West
£30000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is searching for an experienced and empathetic Customer Support Lead to spearhead their customer service operations for their client base in Bristol, South West England, UK . This role is pivotal in ensuring customers receive outstanding support and that their queries and issues are resolved efficiently and effectively. As a Lead, you will be responsible for managing a team of customer support representatives, providing guidance, training, and performance feedback. You will also act as a point of escalation for complex customer issues, utilising your problem-solving skills to find satisfactory resolutions. A key part of this role involves analysing customer feedback and support trends to identify areas for service improvement and contributing to the development of support strategies and knowledge base content. The ideal candidate will have a proven track record in customer service management, with exceptional communication and interpersonal skills. You should possess a deep understanding of customer support best practices, CRM systems, and various communication channels (phone, email, chat). Leadership experience, coupled with the ability to motivate and inspire a team, is essential. You must be passionate about delivering a superior customer experience and be adept at handling challenging situations with patience and professionalism. This is a remote position, offering flexibility while maintaining high standards of customer care. If you are a dedicated leader committed to customer satisfaction and possess the required skills, we encourage you to apply.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer support representatives, ensuring high-quality service delivery.
- Provide ongoing training, coaching, and performance management to the support team.
- Serve as an escalation point for complex customer issues, resolving them effectively and efficiently.
- Monitor customer support channels (phone, email, chat) and ensure timely responses.
- Analyse customer feedback and support data to identify trends and areas for improvement.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Collaborate with other departments to resolve customer issues and improve product/service offerings.
- Implement and refine customer support processes and workflows.
- Foster a positive and customer-centric team culture.
- Previous experience in a customer support role, with at least 2 years in a supervisory or lead capacity.
- Strong leadership, team management, and motivational skills.
- Excellent communication, active listening, and interpersonal abilities.
- Proficiency with CRM software and customer support ticketing systems.
- Solid understanding of customer service principles and best practices.
- Problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; a degree in a relevant field is a plus.
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2
Remote Customer Support Lead
BS1 3RU Bristol, South West
£30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Remote Customer Support Lead to manage a team of support agents and ensure exceptional customer service delivery from the comfort of their own homes. This role is fully remote, and we are looking for candidates who are self-motivated, organized, and possess outstanding communication and leadership skills. You will be the primary point of contact for complex customer issues, guiding your team through challenging situations and ensuring timely, effective resolutions. Your responsibilities will include training new support staff, developing and refining support processes, monitoring team performance, and contributing to customer satisfaction initiatives. You will work closely with other departments, such as product and engineering, to provide valuable customer feedback and identify areas for improvement. The ideal candidate will have a proven background in customer service, with at least 3 years of experience in a supervisory or lead role. A passion for customer advocacy and a commitment to exceeding expectations are essential. You should be adept at using CRM systems and other support tools, with a strong understanding of customer support best practices. This position requires excellent problem-solving abilities, a patient demeanor, and the capacity to thrive in a fast-paced, remote-first environment. You will be instrumental in shaping the customer experience and fostering a supportive and productive team culture, all while working remotely.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a remote customer support team.
- Oversee daily operations and ensure service level agreements are met.
- Handle escalated customer inquiries and complaints.
- Develop and implement customer service policies and procedures.
- Train and onboard new customer support representatives.
- Monitor team performance metrics and provide regular feedback.
- Collaborate with other departments to resolve customer issues and improve products/services.
- Identify opportunities for process improvement and customer experience enhancement.
- Foster a positive and collaborative remote team environment.
- Proven experience in a customer service or support role, with at least 3 years in a lead or supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with CRM software and customer support platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy and a genuine passion for helping customers.
- Experience in remote team management is highly desirable.
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3
Customer Support Team Lead
BS1 6DG Bristol, South West
£30000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Customer Support Team Lead to oversee operations for their customer service department in Bristol, South West England, UK . This role is instrumental in guiding a team of customer service professionals to deliver exceptional support and ensure customer satisfaction. You will be responsible for managing daily team activities, setting performance goals, providing coaching and training, and resolving escalated customer issues. Key duties include monitoring team performance metrics, identifying areas for improvement, implementing best practices, and fostering a positive and productive team environment. The Team Lead will also collaborate with other departments to address customer feedback and enhance service delivery. Essential qualifications include proven leadership experience in a customer support setting, strong problem-solving skills, and a deep understanding of customer service principles. Excellent communication and interpersonal abilities are crucial for motivating the team and interacting with customers. Proficiency in CRM software and helpdesk ticketing systems is required. This role demands a proactive approach to identifying and resolving customer queries efficiently and effectively, ensuring adherence to service level agreements. The ideal candidate will be passionate about customer advocacy and possess the ability to inspire and develop a high-performing support team. The hybrid working arrangement offers flexibility, combining essential in-office collaboration with the convenience of remote work. This is a fantastic opportunity to make a significant impact on customer experience and contribute to the growth of a leading organisation.
Responsibilities:
Responsibilities:
- Lead, motivate, and manage a team of customer support representatives.
- Set performance targets and monitor team productivity and quality.
- Provide ongoing coaching, training, and development to team members.
- Handle and resolve complex customer escalations and complaints.
- Develop and implement customer service policies and procedures.
- Analyse customer support data to identify trends and areas for improvement.
- Ensure timely and accurate responses to customer inquiries across various channels.
- Collaborate with other departments to enhance customer satisfaction.
- Maintain up-to-date knowledge of products and services.
- Previous experience in a customer service or support role, with at least 1-2 years in a leadership capacity.
- Demonstrated ability to lead and motivate a team.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk systems.
- Ability to analyze data and generate reports.
- Problem-solving aptitude and a customer-centric mindset.
- Experience in a hybrid or remote team environment is a plus.
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4
Customer Support Specialist - Remote
CF10 1DA Cardiff, Wales
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving remote team. In this fully remote role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries across various channels, including phone, email, and chat. You will be responsible for understanding customer needs, troubleshooting technical issues, and ensuring customer satisfaction. The ideal candidate is a patient communicator with a passion for helping others and a strong aptitude for problem-solving. You will play a crucial role in maintaining our client's reputation for outstanding customer care.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for an experienced customer service professional to leverage their skills in a flexible, remote-first environment.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to products or services.
- Provide accurate information about company offerings and policies.
- Guide customers through product features and functionalities.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to the product and service teams.
- Assist customers with account management and billing inquiries.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Proactively identify opportunities to enhance the customer experience.
- Stay up-to-date with product knowledge and company updates.
- Contribute to the development of knowledge base articles and FAQs.
- Adhere to all company policies and procedures.
- Participate in team meetings and training sessions.
- Achieve individual and team performance goals related to response times and customer satisfaction.
Qualifications:
- Previous experience in a customer service or support role is essential.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- High school diploma or equivalent; further education or certifications are a plus.
- Comfortable working independently with minimal supervision.
- Reliable internet connection and a dedicated workspace.
- Adaptability to learn new products and processes quickly.
- Experience with ticketing systems is highly desirable.
- A positive and resilient demeanor.
- Ability to de-escalate customer concerns effectively.
- Familiarity with the industry our client operates in is a bonus.
This is an excellent opportunity for an experienced customer service professional to leverage their skills in a flexible, remote-first environment.
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5
Senior Customer Support Specialist
CF10 3LG Cardiff, Wales
£28000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative customer solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Cardiff, Wales, UK . This role offers a hybrid working model, blending the benefits of in-office collaboration with the flexibility of remote work.
The successful candidate will be instrumental in providing exceptional support to our diverse customer base. Key responsibilities include handling complex customer inquiries via phone, email, and live chat, troubleshooting technical issues, and escalating problems to relevant departments when necessary. You will be expected to maintain detailed records of customer interactions and resolutions in our CRM system, ensuring accuracy and completeness. Furthermore, you will play a crucial role in identifying trends in customer issues and providing feedback to improve products and services. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
We are looking for individuals who possess a strong understanding of customer service principles and have a proven track record in a similar role. Excellent communication and interpersonal skills are essential, along with the ability to empathize with customers and de-escalate challenging situations. A keen eye for detail and the ability to manage multiple tasks efficiently are also required. Proficiency in using customer support software and a good understanding of IT systems will be advantageous. The ideal candidate will be a team player, eager to contribute to a positive and productive work environment, and committed to continuous learning and professional development. Join us and be part of a company that values its employees and is dedicated to making a difference in the customer service industry.
Key Responsibilities:
The successful candidate will be instrumental in providing exceptional support to our diverse customer base. Key responsibilities include handling complex customer inquiries via phone, email, and live chat, troubleshooting technical issues, and escalating problems to relevant departments when necessary. You will be expected to maintain detailed records of customer interactions and resolutions in our CRM system, ensuring accuracy and completeness. Furthermore, you will play a crucial role in identifying trends in customer issues and providing feedback to improve products and services. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences.
We are looking for individuals who possess a strong understanding of customer service principles and have a proven track record in a similar role. Excellent communication and interpersonal skills are essential, along with the ability to empathize with customers and de-escalate challenging situations. A keen eye for detail and the ability to manage multiple tasks efficiently are also required. Proficiency in using customer support software and a good understanding of IT systems will be advantageous. The ideal candidate will be a team player, eager to contribute to a positive and productive work environment, and committed to continuous learning and professional development. Join us and be part of a company that values its employees and is dedicated to making a difference in the customer service industry.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple channels.
- Diagnose and resolve technical and service-related issues effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to address customer concerns.
- Contribute to the continuous improvement of support processes and customer satisfaction.
- Provide training and mentorship to junior support staff.
- Analyze customer feedback to identify areas for product and service enhancement.
- Proven experience in a customer support or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; further education or certifications are a plus.
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6
Senior Customer Support Manager
CF10 1ED Cardiff, Wales
£45000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a fast-growing tech company, is seeking a highly motivated and experienced Senior Customer Support Manager to lead their customer service operations. This role offers a fully remote working arrangement, allowing you to manage your team and operations from anywhere within the UK. You will be responsible for building and maintaining exceptional customer relationships, driving team performance, and ensuring the delivery of world-class support services. The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and a passion for creating positive customer experiences.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to ensure high performance and customer satisfaction.
- Develop and implement customer support strategies, policies, and procedures to enhance service delivery.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
- Manage incoming support requests via various channels, including phone, email, and chat, ensuring timely and effective resolution.
- Handle escalated customer issues, providing expert solutions and maintaining customer loyalty.
- Identify trends in customer inquiries and feedback, collaborating with other departments to address root causes and improve products/services.
- Maintain and update the knowledge base and support documentation.
- Ensure compliance with service level agreements (SLAs) and company standards.
- Contribute to the continuous improvement of customer support processes and tools.
- Foster a customer-centric culture within the support team and across the organization.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support, with at least 2 years in a supervisory or management role.
- Proven track record of successfully managing and motivating a customer support team.
- In-depth knowledge of customer relationship management (CRM) software and helpdesk ticketing systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to remain calm and professional under pressure, effectively handling difficult customer situations.
- Strong understanding of customer service metrics and reporting.
- Experience in developing and delivering training programs for support staff.
- Ability to work independently and manage a remote team effectively.
- A passion for delivering outstanding customer service and creating loyal customers.
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7
Senior Customer Support Specialist
BS1 4AQ Bristol, South West
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role involves providing exceptional support to a diverse customer base, ensuring swift and effective resolution of inquiries and technical issues. You will be the first point of contact for customers, handling inbound communications via phone, email, and live chat. Your responsibilities will include diagnosing complex problems, guiding users through troubleshooting steps, escalating issues to appropriate departments when necessary, and maintaining detailed records of customer interactions. We are looking for individuals who possess a natural talent for problem-solving, a patient and empathetic demeanor, and a strong commitment to customer satisfaction.
As a Senior Specialist, you will also be involved in training new team members, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest service improvements. The ideal candidate will have a proven track record in a similar customer-facing role, preferably within a tech or software environment. Excellent communication skills, both written and verbal, are paramount. You must be adept at explaining technical concepts in a clear and concise manner. A proactive approach to identifying and resolving potential issues before they impact customers is highly valued. This is a fantastic opportunity to work from anywhere in the UK, contributing to a forward-thinking company that values its employees and fosters a supportive remote working culture. If you are passionate about customer service and thrive in a remote setting, we encourage you to apply. This role offers the chance to make a significant impact on customer loyalty and our client's success.
Key Responsibilities:
As a Senior Specialist, you will also be involved in training new team members, contributing to the development of support documentation and knowledge base articles, and identifying trends in customer feedback to suggest service improvements. The ideal candidate will have a proven track record in a similar customer-facing role, preferably within a tech or software environment. Excellent communication skills, both written and verbal, are paramount. You must be adept at explaining technical concepts in a clear and concise manner. A proactive approach to identifying and resolving potential issues before they impact customers is highly valued. This is a fantastic opportunity to work from anywhere in the UK, contributing to a forward-thinking company that values its employees and fosters a supportive remote working culture. If you are passionate about customer service and thrive in a remote setting, we encourage you to apply. This role offers the chance to make a significant impact on customer loyalty and our client's success.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting for our client's products/services.
- Diagnose and document customer issues accurately.
- Escalate unresolved issues to relevant teams with comprehensive details.
- Maintain customer satisfaction by delivering timely and effective solutions.
- Train and mentor junior support staff.
- Contribute to knowledge base creation and maintenance.
- Identify and report on common customer issues and trends.
- Proven experience in a customer support or helpdesk role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with CRM software and support ticketing systems.
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8
Senior Customer Support Specialist
CF10 1DT Cardiff, Wales
£30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company, is looking for a dedicated and empathetic Senior Customer Support Specialist to join their fully remote team. This pivotal role, supporting customers in **Cardiff, Wales, UK**, and globally, focuses on providing exceptional technical assistance and fostering strong client relationships. You will be a key point of contact for customers, resolving complex issues, and contributing to the improvement of our client's product and support resources.
As a Senior Specialist, you will handle escalated customer inquiries, troubleshoot intricate technical problems, and guide users through product functionalities. Your expertise will be invaluable in identifying trends, documenting solutions, and providing feedback to the product and development teams to enhance user experience and product reliability. This is an excellent opportunity for a proactive individual with a passion for problem-solving and customer advocacy.
Responsibilities:
As a Senior Specialist, you will handle escalated customer inquiries, troubleshoot intricate technical problems, and guide users through product functionalities. Your expertise will be invaluable in identifying trends, documenting solutions, and providing feedback to the product and development teams to enhance user experience and product reliability. This is an excellent opportunity for a proactive individual with a passion for problem-solving and customer advocacy.
Responsibilities:
- Provide high-level technical support to customers via email, chat, and phone, addressing complex issues and inquiries.
- Troubleshoot and resolve technical problems related to the company's software products.
- Guide customers through product features, functionalities, and best practices.
- Manage and prioritize incoming support requests, ensuring timely and effective resolutions.
- Escalate unresolved issues to the appropriate internal teams (e.g., development, product) with detailed information.
- Document all customer interactions and resolutions accurately in the CRM system.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product and development teams for continuous improvement.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Contribute to the development and refinement of support processes and tools.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Participate in team meetings and contribute to a collaborative support environment.
- Ensure adherence to service level agreements (SLAs).
- Proven experience (minimum 4 years) in a customer support or technical support role, with at least 2 years in a senior or lead capacity.
- Strong technical aptitude and ability to troubleshoot complex software issues.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Experience creating knowledge base content and documentation.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively in a remote setting.
- Experience in the SaaS industry is highly preferred.
- A proactive and customer-centric mindset.
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