1197 Customer Service Representatives jobs in Pengam
Temp 3 Months - Help Desk Administrator
Bristol, South West
£13 - £19 Hourly
Hays Business Support
Posted today
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Job Description
Your new company
You will be joining this organisation's team as a Help Desk Administrator to support one of the members' absence until December.
Work Pattern: Hybrid After training
35hrs a week shifts: 7:00-15:00, 9:00-17:00, 11:00-19:00Temp Duration:
3 months
Your new role
You will be assisting the team with the following administrative duties:
- First point of contact for all customers/teams requiring support to raise a job.
- Oversee day-to-day operations for the estates helpdesk via a bespoke facilities system.
- Analyse system data to track job processes, reports, stats etc.
- Regularly report on the status of jobs to customers, finance and facilities managers.
- Administration work: create orders, close competed work, process invoices and maintain filing system.
What you'll need to succeed
- Strong administrative experience within a help desk role or facilities coordinator position is preferred.
- Ability to be flexible with cover and shift patterns if required.
- Strong customer service background.
- Excellent phone manner.
- Detail orientated.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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Customer Support Specialist
BS1 3AG Bristol, South West
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a proactive and customer-focused Customer Support Specialist to join their dynamic team in Bristol, South West England, UK . This role is crucial in ensuring our clients receive exceptional support and their queries are resolved efficiently and effectively. You will be the primary point of contact for customers, handling inquiries via phone, email, and live chat, providing technical assistance, troubleshooting issues, and guiding users through our products and services.
The ideal candidate will possess strong problem-solving skills, a patient and empathetic demeanor, and the ability to explain technical information clearly and concisely to a diverse range of customers. You will be responsible for documenting customer interactions, identifying recurring issues, and providing feedback to the product development team to drive improvements. Collaboration with other departments, such as sales and technical support, will be essential to deliver a seamless customer experience.
Key responsibilities include:
This is a hybrid role, requiring you to work from our Bristol office on specified days, with the flexibility to work remotely on others. You should have excellent communication skills, a keen eye for detail, and a passion for delivering outstanding customer service. Previous experience in a customer support or helpdesk role is highly preferred. Familiarity with CRM software and ticketing systems would be an advantage. This is a fantastic opportunity to grow within a supportive and forward-thinking company.
The ideal candidate will possess strong problem-solving skills, a patient and empathetic demeanor, and the ability to explain technical information clearly and concisely to a diverse range of customers. You will be responsible for documenting customer interactions, identifying recurring issues, and providing feedback to the product development team to drive improvements. Collaboration with other departments, such as sales and technical support, will be essential to deliver a seamless customer experience.
Key responsibilities include:
- Responding to customer inquiries via multiple channels (phone, email, chat).
- Providing technical support and troubleshooting guidance.
- Resolving customer issues in a timely and professional manner.
- Documenting customer interactions and feedback accurately.
- Identifying trends and escalating complex issues to relevant teams.
- Educating customers on product features and best practices.
- Maintaining a high level of customer satisfaction.
- Contributing to knowledge base articles and FAQs.
- Adhering to service level agreements (SLAs).
- Participating in team meetings and training sessions.
This is a hybrid role, requiring you to work from our Bristol office on specified days, with the flexibility to work remotely on others. You should have excellent communication skills, a keen eye for detail, and a passion for delivering outstanding customer service. Previous experience in a customer support or helpdesk role is highly preferred. Familiarity with CRM software and ticketing systems would be an advantage. This is a fantastic opportunity to grow within a supportive and forward-thinking company.
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Customer Support Lead
BS1 4SJ Bristol, South West
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is seeking a motivated and experienced Customer Support Lead to manage their support operations in Bristol, South West England, UK . This role requires a blend of customer service expertise, team leadership, and a commitment to delivering exceptional support. The successful candidate will be responsible for leading a team of customer service representatives, resolving complex customer issues, and driving improvements in service quality and efficiency.
Key Responsibilities:
Qualifications:
This hybrid role offers a great opportunity to make a significant impact on customer experience within a growing company. Join our client in their modern Bristol office and help build a world-class customer support function.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performance culture.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Monitor key performance indicators (KPIs) for the support team and identify areas for improvement.
- Handle escalated customer complaints and complex technical issues, providing timely and satisfactory resolutions.
- Collaborate with product and engineering teams to provide feedback on customer issues and product enhancements.
- Manage support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Conduct regular team meetings and performance reviews.
- Ensure adherence to service level agreements (SLAs).
Qualifications:
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a supervisory or lead role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong understanding of customer service best practices and metrics.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in a technology or SaaS environment is a plus.
This hybrid role offers a great opportunity to make a significant impact on customer experience within a growing company. Join our client in their modern Bristol office and help build a world-class customer support function.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
BS1 4GG Bristol, South West
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a motivated and customer-focused Customer Support Lead to join their growing team in **Bristol, South West England, UK**. This role is crucial in ensuring exceptional customer service delivery and leading a team of customer support representatives. You will be responsible for handling escalated customer inquiries, providing training and guidance to the support team, and implementing strategies to improve customer satisfaction and retention. The ideal candidate will have a passion for customer service, strong leadership capabilities, and excellent problem-solving skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and mentor a team of customer support representatives, providing guidance, coaching, and performance feedback.
- Handle complex and escalated customer inquiries and issues, ensuring timely and satisfactory resolution.
- Develop and implement customer service procedures and best practices to enhance the customer experience.
- Monitor customer service performance metrics (e.g., response time, resolution time, customer satisfaction scores) and identify areas for improvement.
- Train new and existing customer support staff on product knowledge, service standards, and support tools.
- Collaborate with other departments, such as Sales and Product Development, to address customer feedback and resolve issues.
- Maintain a deep understanding of the company's products and services to provide accurate information to customers and the support team.
- Manage customer feedback channels and proactively address any recurring issues.
- Contribute to the creation and maintenance of knowledge base articles and customer support documentation.
- Ensure the team adheres to company policies and procedures.
Qualifications:
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience in training and coaching team members.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- A genuine passion for providing outstanding customer service.
- Bachelor's degree or equivalent experience is preferred.
- Familiarity with the Bristol business landscape is a plus.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist
CF10 1AA Cardiff, Wales
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role offers a hybrid working model, combining remote flexibility with in-office collaboration. You will be the first point of contact for customers, providing exceptional support and resolving queries efficiently and effectively. The ideal candidate will possess excellent communication skills, both written and verbal, a patient demeanour, and a genuine passion for helping people. You should be adept at problem-solving, have a keen eye for detail, and be comfortable using various customer support software and CRM systems. Key responsibilities will include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshooting and resolving customer issues related to products or services.
- Guiding customers through product features, functionalities, and troubleshooting steps.
- Escalating complex issues to relevant departments when necessary.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Gathering customer feedback and identifying trends to improve products and services.
- Providing information about company policies and procedures.
- Contributing to the development of knowledge base articles and FAQs.
- Meeting and exceeding key performance indicators for customer satisfaction and response times.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist
CF10 1NP Cardiff, Wales
£24000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for a dedicated and empathetic Customer Support Specialist to join our client's expanding team, providing exceptional support to users remotely. This is a fully remote position, offering the flexibility to work from home. The ideal candidate will be passionate about helping others, possess excellent communication skills, and be adept at problem-solving. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and resolving technical issues efficiently and courteously. This role is critical in ensuring customer satisfaction and maintaining our client's reputation for outstanding service.
Key Responsibilities:
Qualifications:
Join our supportive team and contribute to an exceptional customer experience, working remotely to assist clients. This is a great opportunity for customer service professionals in the **Cardiff** area.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide technical assistance and troubleshooting for our products and services.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on product features and functionalities.
- Escalate complex issues to appropriate internal teams when necessary.
- Identify recurring customer issues and provide feedback to improve product and service offerings.
- Maintain a high level of customer satisfaction through timely and effective communication.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Contribute to the development of support documentation and FAQs.
- Stay updated on product knowledge and company policies.
Qualifications:
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- A stable internet connection and a dedicated workspace are required for remote work.
- Experience in the tech industry is a plus.
Join our supportive team and contribute to an exceptional customer experience, working remotely to assist clients. This is a great opportunity for customer service professionals in the **Cardiff** area.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
BS1 4JU Bristol, South West
£23000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team in Bristol, South West England, UK . This role is pivotal in ensuring our customers receive exceptional service and support. You will be the first point of contact for customer inquiries, providing timely and effective solutions across various channels, including phone, email, and live chat. Key responsibilities include troubleshooting customer issues, guiding users through product features, documenting customer interactions and feedback, and escalating complex problems to the relevant departments. You will also be responsible for maintaining a high level of customer satisfaction, contributing to FAQs and knowledge base articles, and identifying opportunities for service improvement. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service or helpdesk role is highly desirable. A strong understanding of common software applications and troubleshooting techniques is expected. The ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously is crucial. You should be a team player with a commitment to delivering outstanding customer experiences. This role is based in our Bristol, South West England, UK office, offering a collaborative and supportive work environment.
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Customer Support Co-ordinator
South Glamorgan, Wales
£24000 - £24500 Annually
Work Wales
Posted today
Job Viewed
Job Description
Customer Service Coordinator
Cardiff
24,500
Are you looking for a fresh challenge in a successful and growing company?
We are supporting a global supplier to top retail brands in strengthening their Customer Support team by the recruitment of a proactive and experienced Customer Service Coordinator
With decades of expertise in supplying Goods Not for Resale (GNFR) , including office supplies, bespoke packaging, garment hangers, visual merchandising materials, and more , they are a trusted partner to names like Superdry, JD Sports, Hugo Boss, Harrods, Dr. Martens, and many others.
The Role
As Customer Service Coordinator , you will be the friendly and professional first point of contact for customer queries. From tracking orders and delivery updates to coordinating with internal teams, you will help ensure a smooth, efficient service that keeps clients coming back.
The Person
- Experience in a fast-paced office/customer service environment
- Excellent written and verbal communication skills
- Strong organisation and multitasking abilities
- A proactive approach and great attention to detail
In return
- You will be Join a growing company with exciting career opportunities
- You will be part of a supportive, collaborative team and have the opportunity to make a real impact on client relationships and satisfaction
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7
Senior Customer Support Specialist
CF10 3NQ Cardiff, Wales
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced Senior Customer Support Specialist to join their dynamic team in Cardiff, Wales, UK . This pivotal role involves providing exceptional support to a diverse customer base, resolving complex technical and service-related issues, and contributing to the continuous improvement of customer satisfaction metrics. You will be responsible for managing incoming inquiries via multiple channels, including phone, email, and live chat, ensuring timely and effective resolutions. As a senior member of the team, you will also be expected to mentor junior support staff, handle escalations from the first and second-tier support teams, and identify recurring customer pain points to provide feedback for product and service enhancements. A key aspect of this role will be developing and maintaining comprehensive knowledge base articles and troubleshooting guides to empower both customers and internal teams. Collaboration with other departments, such as sales and product development, will be crucial to ensure a seamless customer journey. The ideal candidate will possess excellent communication and interpersonal skills, a proactive approach to problem-solving, and a strong understanding of customer service best practices. Proficiency in CRM software and ticketing systems is essential. We are looking for an individual who is passionate about delivering outstanding customer experiences and thrives in a fast-paced, collaborative environment. This role requires a minimum of 3 years of experience in a customer-facing support role, with at least 1 year in a senior or lead capacity. Familiarity with IT support principles and common software applications is highly desirable. The successful candidate will be instrumental in shaping our client's customer support strategy and ensuring brand loyalty through superior service delivery. You will be required to work a hybrid schedule, balancing work from home with in-office collaboration at our Cardiff hub.
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8
Senior Customer Support Specialist
CF10 3AA Cardiff, Wales
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Customer Support Specialist to join their dynamic team in **Cardiff, Wales, UK**. This role is pivotal in ensuring exceptional service delivery and fostering strong customer relationships.
As a Senior Customer Support Specialist, you will be responsible for handling complex customer inquiries, providing timely and accurate solutions, and escalating issues to appropriate departments when necessary. You will mentor junior support staff, contribute to the development of support documentation and knowledge bases, and identify opportunities to improve customer service processes and tools. A key aspect of this role will involve analysing customer feedback and support ticket data to identify trends and proactively address potential issues.
The ideal candidate will possess a proven track record in customer service, with at least three years of experience in a similar role. Excellent communication, interpersonal, and problem-solving skills are essential. You should be adept at managing multiple priorities in a fast-paced environment and have a genuine passion for helping customers. Proficiency in CRM software and ticketing systems is required. A background in technical support or a related field would be advantageous.
This hybrid position offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. We are looking for individuals who are adaptable, proactive, and committed to upholding the highest standards of customer care. If you thrive in a supportive team environment and are eager to make a significant impact, we encourage you to apply.
Key Responsibilities:
As a Senior Customer Support Specialist, you will be responsible for handling complex customer inquiries, providing timely and accurate solutions, and escalating issues to appropriate departments when necessary. You will mentor junior support staff, contribute to the development of support documentation and knowledge bases, and identify opportunities to improve customer service processes and tools. A key aspect of this role will involve analysing customer feedback and support ticket data to identify trends and proactively address potential issues.
The ideal candidate will possess a proven track record in customer service, with at least three years of experience in a similar role. Excellent communication, interpersonal, and problem-solving skills are essential. You should be adept at managing multiple priorities in a fast-paced environment and have a genuine passion for helping customers. Proficiency in CRM software and ticketing systems is required. A background in technical support or a related field would be advantageous.
This hybrid position offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. We are looking for individuals who are adaptable, proactive, and committed to upholding the highest standards of customer care. If you thrive in a supportive team environment and are eager to make a significant impact, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve customer issues efficiently, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Develop and implement customer service policies and procedures.
- Train and mentor new customer service representatives.
- Identify and escalate priority issues to the relevant teams.
- Conduct customer satisfaction surveys and analyze feedback.
- Contribute to the creation and maintenance of FAQ articles and knowledge base content.
This advertiser has chosen not to accept applicants from your region.
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