667 Customer Service Representatives jobs in Peterborough

Customer Support Coordinator

Peterborough

£26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc.

Working hours are 9-5:00, full time on site.

The company

This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying their markets, with both UK and International aspirations.

The Role

In a nutshell, you’ll be the first point of contact for any customers who get in contact if they’re experiencing any Wi-Fi issues. You’ll run through basic troubleshooting questions with them and pass the information across to the field engineering team whilst also organising the engineer’s diaries to ensure that they can get from one job to another with no issue.

Because you’ll be liaising with both external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key.
 

Ideally, we’re looking for someone with a customer service background with strong admin skills. For this role, we’re open to any industry background given that you’re willing to learn anything you don’t quite know. Having a good attitude and customer service skills are essential for this role. Likewise, you’ll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before.

This is a great opportunity to get your foot in the door within a tech company that is heading in the right direction. Maybe you have aspirations within project coordination, network support, or anything else.

Next steps…

If this sounds like something you would be interested in, you have 3 options
 

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
li>Drop Joe a private message on LinkedIn before applying and she will respond to any queries you have.
• If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you

Our client based in Peterborough are now seeking a bilingual Customer Support Representative (Spanish/English) to join their dynamic support team. The ideal candidate will be responsible for delivering exceptional customer service to Spanish and UK speaking clients, ensuring a seamless and positive customer experience across all communication channels.

Key Responsibilities:

• Provide prompt, friendly, and professional support to Uk and Spanish clients, speaking customers via phone, email, chat, or social media
li>Troubleshoot product or service issues, guiding customers through solutions efficiently
• Translate and localize customer communications and documentation as needed
• Escalate complex issues to the appropriate internal teams and follow up to ensure resolution
• Maintain accurate records of customer interactions and actions taken in CRM systems
• Collaborate with team members to improve processes and customer satisfaction
• Represent the company’s values and commitment to excellent service in every interaction

Requirements:

< i>Fluent in both Spanish and English (written and spoken)
• Previous experience in customer service, support, or administration
• Strong communication and interpersonal skills
• Proficiency in using customer support software (e.g., Zendesk, Salesforce, Freshdesk) and general computer literacy
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Empathetic, patient, and solution-oriented mindset

What We Offer:

• Competitive salary and benefits package
• Remote work opportunities (if applicable)
• Supportive, multicultural work environment
• Training and development programs
• Opportunities for growth and advancement within the company

If you feel that the Spanish Customer Support role is for you then please do apply.

By applying for this Spanish speaking Customer Support role, you are agreeing to your CV being held on our database, stored confidentially and securely. 

Your CV details will be used and kept only to provide recruitment services from us. 

We will only send your details to clients once discussed with you and your data will not be shared with any other third party. 

You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunities employer.

Our client, a local successful business based in Peterborough are currently expanding and are actively seeking a dedicated Customer Claims Support Advisor to join their small professional team.  This is a fully office-based position working Monday to Friday 8.45am - 5.15pm.

In this Customer Claims Support Advisor role, you will be the first point of contact for clients.   You will provide exceptional customer service and relationship management for your clients.  In this busy role, you will be involved in all stages of the claims process from first instruction through to settlement, this will include dealing with queries, working closely with internal and external stakeholders, updating and accurately recording information on internal systems and client records, providing updates throughout the process to your clients.  You will manage your workload and diary effectively whilst upholding industry standards.  Dealing with complaints and escalating as required.

The ideal candidate for this Customer Claims Support Advisor position will be able to demonstrate previous experience from working within a Customer Service / Claims environment, ideally within insurance or financial services and will possess exceptional written and verbal communication skills with a proficiency in MS Office.  You will be able to demonstrate an enthusiasm for maintaining a high standard of work and be an excellent team player whilst demonstrating a willingness to learn. 

A great package on offer including a starting salary of up to £25,000, pension scheme, attendance bonus, rewards & discount schemes, opportunities to progress, free onsite parking.

Further details of this Customer Claims Support Advisor role are available on application. To apply, please submit your current CV.   Interviews will be held as CVs are reviewed.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Senior Customer Service Advisor / Training Support Officer
Location: 4 Regent Street, CB2 1BY
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 18.26 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• p>Provide exceptional customer service support, addressing inquiries and resolving issues efficiently within the housing sector.

• Assist in the development and delivery of training programs for staff, ensuring high-quality service standards are maintained.

• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.

• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.

• Support the Cambridge Town Council in implementing policies and procedures related to customer service and training.

• Ensure compliance with all legal and regulatory requirements, including data protection and confidentiality agreements.

• Review and update training materials regularly to align with the latest best practices and organizational changes.

Person Specifications

• Proven experience in a high-volume customer-facing role, preferably within the housing sector.

• Strong administrative skills with a keen attention to detail and accuracy.

• Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve inquiries.

• Demonstrated ability to coach and mentor team members, fostering a collaborative and supportive work environment.

• Numeracy skills, with the ability to handle financial information accurately.

• Training in Revenues & Benefits is highly desirable.

• Ability to work independently and as part of a team, managing time effectively to meet deadlines.

 
DISCLAIMER:  By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.   

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 25 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2708/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Job Title: Customer Service Administrator

Location: Fulbourn, Cambridgeshire CB21 5ET

Salary: 28,000 per annum

Job Type: Full time, Permanent

Working Hours: Mon - Friday 9am - 5.30pm

About the Company:

S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".

We have just been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.

We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).

We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work!

About the role:

We are looking to employ Customer Service Administrators to join our Supply Chain team in our Cambridgeshire office, reporting to the Supply Chain Manager. Please note that training will need to take place in Orpington, Kent.

Key Responsibilities Include:

• Order receipt, processing and fulfilment
• Communication with customers
• System administration for customer orders (JDE)
• Planning and co-ordination with 3rd party transport and warehousing suppliers
• Liaison with production sites and suppliers to align with customer requirements
• Liaising with commercial functions

About you:

Qualification, Skills & Experience:

• Great communication skills
• Customer service / supply chain experience preferably within a food manufacturing environment
• Experience working with Logistics and Warehousing suppliers
• Experience in ERP systems, JDE preferred
• Managing EDI orders
• Microsoft office suite
• Able to prioritise tasks

Benefits:

• Cycle to Work Scheme available
• Pension
• Life Assurance
• 20 days increasing by 1 day per year to max 25 (plus bank holidays)
• Free onsite car park

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then this opportunity Customer Care Advisor role is for you!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Care Advisor Key Responsibilities:

Answer customer queries and process incoming customer requests via phone and email

Receive and make outgoing phone calls to German customers

Proactively develop relationships where possible, building opportunities with both new and existing customers

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes of the Customer Care Advisor

Must be fluent in both oral and written English and German.

Excellent communication skills with both internal & external customers.

Able to build good relationships at all levels with a positive and flexible approach.

Able to work a rotating 5 week shift pattern

Key Benefits for the Customer Care Advisor

Rewarding salary packages Contributory pension scheme of up to 6%

Free nutritional and personal care products at work

Opportunity to flex holiday

Gym membership discounts - Contributory hospital and health cash plan

Discounts at leading brands and retailers - Eye care vouchers

Relocation support package for anyone located 50 miles or more from the office.

Cycle2Work scheme

Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then this opportunity Customer Care Advisor role is for you!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Care Advisor Key Responsibilities:

Answer customer queries and process incoming customer requests via phone and email

Receive and make outgoing phone calls to German customers

Proactively develop relationships where possible, building opportunities with both new and existing customers

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes of the Customer Care Advisor

Must be fluent in both oral and written English and German.

Excellent communication skills with both internal & external customers.

Able to build good relationships at all levels with a positive and flexible approach.

Able to work a rotating 5 week shift pattern

Key Benefits for the Customer Care Advisor

Rewarding salary packages Contributory pension scheme of up to 6%

Free nutritional and personal care products at work

Opportunity to flex holiday

Gym membership discounts - Contributory hospital and health cash plan

Discounts at leading brands and retailers - Eye care vouchers

Relocation support package for anyone located 50 miles or more from the office.

Cycle2Work scheme

Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then this opportunity Customer Care Advisor role is for you!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Care Advisor Key Responsibilities:

Answer customer queries and process incoming customer requests via phone and email

Receive and make outgoing phone calls to German customers

Proactively develop relationships where possible, building opportunities with both new and existing customers

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes of the Customer Care Advisor

Must be fluent in both oral and written English and German.

Excellent communication skills with both internal & external customers.

Able to build good relationships at all levels with a positive and flexible approach.

Able to work a rotating 5 week shift pattern

Key Benefits for the Customer Care Advisor

Rewarding salary packages Contributory pension scheme of up to 6%

Free nutritional and personal care products at work

Opportunity to flex holiday

Gym membership discounts - Contributory hospital and health cash plan

Discounts at leading brands and retailers - Eye care vouchers

Relocation support package for anyone located 50 miles or more from the office.

Cycle2Work scheme

Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.