Customer Support Coordinator

Cambridgeshire, Eastern Manpower UK Ltd

Posted 3 days ago

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permanent

Customer Support Specialist


Location: Cambourne, Cambridgeshire
Department: Customer Operations - Shared Services Centre (UK)
Contract: Full-time, Permanent


Are you passionate about delivering exceptional customer service and building strong client relationships? We're looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team.



About the Role

As a Customer Support Specialist, you'll be the first point of contact for all customer queries related to installed assets. You'll play a vital role in delivering a consistent, high-quality service that supports both customers and internal teams.
You'll work closely with Service Engineers, Service Managers, and wider support teams to ensure smooth resolution of customer issues, timely service order processing, and excellent communication throughout the customer journey.
This is an exciting opportunity for someone who thrives in a fast-paced environment, is highly organised, and has a genuine passion for customer satisfaction.



Key Responsibilities

  • Manage and resolve customer cases efficiently in Salesforce CRM , ensuring timely updates to customers and stakeholders.
  • Process service orders and invoicing accurately using SAP .
  • Handle returns, repairs, warranty replacements, credits, and disputes.
  • Generate service quotes and contracts, and manage related preventative maintenance activities.
  • Liaise effectively with customers, regional managers, and internal teams.
  • Support continuous improvement initiatives that enhance customer experience.
  • Ensure compliance with internal processes and escalate issues when necessary.


What We're Looking For

  • A strong customer focus and collaborative working style.
  • Experience using Salesforce (preferred).
  • Knowledge of SAP S/4 (preferred, but not essential).
  • Proficient in Microsoft Office (Excel, Outlook, Word).
  • Excellent communication skills - proactive, clear, and concise.
  • Ability to manage workload efficiently under pressure.
  • High attention to detail and strong organisational skills.


Why Join Us?

  • Work within a supportive, values-driven team.
  • Hybrid working options to support work-life balance.
  • Be part of a company where customer satisfaction is at the heart of everything we do.


If you're ready to make a real difference to our customers while growing your career in a dynamic support environment, apply today and become part of something meaningful.


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Senior Customer Service Advisor / Training Support Officer

Cambridgeshire, Eastern i-Jobs

Posted 3 days ago

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contract

Senior Customer Service Advisor / Training Support Officer
Location: 4 Regent Street, CB2 1BY
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 18.26 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

  • Provide exceptional customer service support, addressing inquiries and resolving issues efficiently within the housing sector.

  • Assist in the development and delivery of training programs for staff, ensuring high-quality service standards are maintained.

  • Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.

  • Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.

  • Support the Cambridge Town Council in implementing policies and procedures related to customer service and training.

  • Ensure compliance with all legal and regulatory requirements, including data protection and confidentiality agreements.

  • Review and update training materials regularly to align with the latest best practices and organizational changes.

Person Specifications

  • Proven experience in a high-volume customer-facing role, preferably within the housing sector.

  • Strong administrative skills with a keen attention to detail and accuracy.

  • Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve inquiries.

  • Demonstrated ability to coach and mentor team members, fostering a collaborative and supportive work environment.

  • Numeracy skills, with the ability to handle financial information accurately.

  • Training in Revenues & Benefits is highly desirable.

  • Ability to work independently and as part of a team, managing time effectively to meet deadlines.

 
DISCLAIMER:  By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.   

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Customer Service

Irthlingborough, East Midlands £12 Hourly Pertemps Kettering

Posted 3 days ago

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permanent
Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and client is carried out in an efficient and effective manner.

This is a fast-paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.

Successful applicants should demonstrate the following:

Significant experience working within a customer service role, preferably within the Construction/Hire industry.
Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
Excellent administration skills with experience using MS Office packages and strong attention to detail.
Driving licence is preferred but not essential.

Has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:
  • Competitive salary and bonus scheme
  • Up to 25 days annual leave plus bank holidays
  • The option to buy up to 5 days additional leave
  • Contributory Pension Scheme
  • Life Assurance
  • Employee Welfare Fund (Company-funded social events)
  • Cycle to Work Scheme
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

Monday to Friday, 8am-4:30pm (30 minute lunch)

Apply today
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Customer Service Assistant

LE15 8RL Cottesmore, East Midlands Compass Group

Posted today

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Job Description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

  • Preparing delicious, high-quality food that delights our clients and customers
  • Creating attractive food and counter displays
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1609/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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Customer Service Advisor

Cambridgeshire, Eastern £25000 - £25500 Annually Huntress

Posted 3 days ago

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Job Description

temporary
Customer Service Advisor

Working 9-5, Monday to Friday

Great onsite facilities

Initial a temporary contract until mid January 2026, with permanent opportunities available

Do you thrive on delivering exceptional customer service and finding solutions that make a real difference? We're looking for an enthusiastic Customer Service Advisor to join our busy, friendly team - where no two days are the same, and every customer interaction counts.

In this role, you'll be at the heart of our operation, supporting customers across multiple channels and ensuring every enquiry is handled quickly, accurately, and with care. From problem-solving and complaint handling to managing online reviews, you'll play a vital part in ensuring every customer enjoys a positive experience.



What You'll Be Doing

  • Responding to customer queries via phone, email, and online messages, aiming for first-time resolution.

  • Managing and resolving complaints efficiently and professionally.

  • Liaising with internal teams and third-party partners to ensure timely resolutions.

  • Updating systems accurately and completing all relevant administration tasks.

  • Identifying opportunities to improve our service and customer experience.



What You'll Bring

  • A genuine passion for helping people and delivering excellent service.

  • Strong communication and problem-solving skills.

  • The ability to stay calm under pressure and adapt to a fast-paced environment.

  • Great attention to detail and an organised, methodical approach to work.

  • A positive, can-do attitude and a willingness to learn.

  • Confidence working both independently and as part of a team.

  • A professional, customer-focused approach with the drive to exceed expectations.



Why You'll Love It Here

  • Join a lively, supportive team where your efforts are recognised and valued.

  • Be part of a growing business with plenty of opportunity to learn and progress.

  • Work in a dynamic environment that encourages initiative and celebrates great customer service.

If you're someone who genuinely cares about customers and takes pride in solving problems the right way, we'd love to hear from you.

Apply today and start your next chapter in customer service excellence.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.

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Customer Service Advisor

Corby, East Midlands £24525 Annually Interaction Recruitment

Posted 3 days ago

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Job Description

contract

Customer Service Advisor

Location: Corby
Hours: Monday to Friday, 9am–5pm
Salary: £24,525.35 per annum
Job Type: Full-time, Temp to Perm

Immediate start

Recruiting on behalf of a valued client, we are currently seeking a dedicated and professional Customer Service Coordinator to join a dynamic and customer-focused team. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering excellent service to play a key role in a fast-paced logistics and distribution environment.

About the Role

As the first point of contact for customers, you’ll act as the vital link between clients, warehouse operations, and transport teams. You’ll be responsible for managing orders, resolving queries, and ensuring a smooth and efficient service experience.

Key Responsibilities

  • Process and manage customer orders with accuracy and timeliness.
  • Communicate effectively with depot staff to ensure delivery expectations are met.
  • Build and maintain strong relationships with customers and suppliers.
  • Investigate and resolve customer and supplier enquiries and complaints.
  • Support continuous improvement initiatives to enhance service delivery.
  • Maintain accurate data entry across internal systems and reports.
  • Generate customer KPI reports and compile data for invoicing.
  • Ensure compliance with Health & Safety policies.

Ideal Candidate Profile

  • Excellent written and verbal communication skills.
  • Ability to empathise with customers and resolve disputes calmly.
  • Strong organisational and time management skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Analytical mindset with good numeracy and financial awareness.
  • Professional, confident, and collaborative approach.

What’s in it for You?

  • Competitive salary and stable working hours.
  • Opportunity to work with a supportive and forward-thinking team.
  • A role where your input and ideas for improvement are genuinely valued.

Interested?
If you’re ready to take the next step in your customer service career, we’d love to hear from you. Apply today or Lorna on (phone number removed) for more information.

INDKTT

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Customer Service Administrator

Cambridgeshire, Eastern £12 Hourly Berry Recruitment

Posted 3 days ago

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Job Description

temporary

Location: Ely

Salary: 12.25 per hour

Job Type: Temporary until December 2025 (with potential to become permanent)

Shifts: Monday - Friday, 08:00 - 16:30

Berry Recruitment are looking for a reliable and customer-focused individual to join a busy team as a Customer Service Administrator on the run up to Christmas.



Key Responsibilities

  • Respond to customer inquiries via phone and email in a professional and timely manner

  • Accurately input and process customer orders using internal systems

  • Resolve customer issues efficiently, ensuring high levels of satisfaction

  • Handle incoming calls with courtesy and professionalism

  • Build and maintain positive relationships with customers

  • Collaborate with internal teams to support smooth order fulfilment and delivery



Requirements

  • Administrative experience required
  • Strong communication skills, both written and verbal

  • High attention to detail and accuracy

  • Ability to work effectively in a team environment

  • Previous experience in customer service or order processing preferred

  • Comfortable using email and basic computer systems

This role is temporary until December 2025 with potential to become permanent.

For more information, please contact Rebecca at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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Customer Service Assistant

Weldon, East Midlands £24500 Annually Interaction Recruitment

Posted 3 days ago

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Job Description

permanent

Job Title:     Customer Service Assistant

Location:             Corby

Salary:    £24,500

My Corby-based client are a premium multi-vendor service and repair organisation.

Reporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.

General Responsibilities:

  • Contract management Create tasks for preventative maintenance visits
  • Schedule preventative maintenance site visits
  • Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
  • Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
  • Ensure that contracted service levels are met
  • Collate and monitor work of the service team Carry out case reviews with management team ensuring timely resolution of service cases
  • Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution.
  • Manage calibration of team members testing equipment to ensure no downtime
  • Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
  • Ad Hoc administration tasks as required

Person Specification:

Essential:-

Well organised with a methodical approach to work

Excellent customer service

Assertive with a cheery demeanour

Be able to work under pressure

Ability to be a key team player within a small team

Self-motivated

Experience of working with Excel and service centre software

If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.

INDKTT

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Customer Service Administrator

Cambridgeshire, Eastern £28000 Annually S&B Herba Foods Ltd

Posted 3 days ago

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Job Description

permanent

Job Title: Customer Service Administrator

Location: Fulbourn, Cambridgeshire CB21 5ET

Salary: 28,000 per annum

Job Type: Full time, Permanent

Working Hours: Mon - Friday 9am - 5.30pm

About the Company:

S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".

We have just been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.

We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).

We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work!

About the role:

We are looking to employ Customer Service Administrators to join our Supply Chain team in our Cambridgeshire office, reporting to the Supply Chain Manager. Please note that training will need to take place in Orpington, Kent.

Key Responsibilities Include:

  • Order receipt, processing and fulfilment
  • Communication with customers
  • System administration for customer orders (JDE)
  • Planning and co-ordination with 3rd party transport and warehousing suppliers
  • Liaison with production sites and suppliers to align with customer requirements
  • Liaising with commercial functions

About you:

Qualification, Skills & Experience:

  • Great communication skills
  • Customer service / supply chain experience preferably within a food manufacturing environment
  • Experience working with Logistics and Warehousing suppliers
  • Experience in ERP systems, JDE preferred
  • Managing EDI orders
  • Microsoft office suite
  • Able to prioritise tasks

Benefits:

  • Cycle to Work Scheme available
  • Pension
  • Life Assurance
  • 20 days increasing by 1 day per year to max 25 (plus bank holidays)
  • Free onsite car park

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.

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Customer Service Adviser

New
PE2 6XU Peterborough, Eastern Yours Clothing

Posted today

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Job Description

permanent
Contracted Hours: 37.5 hours per week working Monday - Friday between the hours of 8am - 6pm and Weekends between 8am - 4pm

What is the role

Protecting and enhancing revenue through delivering first class, timely customer service from all methods of customer contact. Working within a busy, vibrant department this role will encompass all aspects of Front Line Customer Service, including complaint hand.


WHJS1_UKTJ

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