What Jobs are available for Customer Service Representatives in Skipton?

Our client is seeking a highly skilled and experienced Lead Aesthetician & Client Relations Specialist to join their dynamic, remote-first team. In this pivotal role, you will be responsible for delivering exceptional skincare treatments and consultations, while also taking a leading role in fostering strong, long-lasting relationships with our valued clientele. You will be expected to maintain the highest standards of client care, provide expert advice on product selection and treatment plans, and ensure client satisfaction at every touchpoint. As a remote-first position, you will leverage cutting-edge communication tools to connect with clients, manage their treatment journeys, and provide ongoing support. This role requires a proactive approach to identifying client needs and offering bespoke solutions.

Responsibilities include:

• Conducting in-depth skin consultations to assess client needs and recommend appropriate treatments and homecare regimes.
• Performing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and non-invasive rejuvenation therapies.
• Developing personalised treatment plans to address specific skin concerns and achieve client goals.
• Educating clients on skincare principles, product ingredients, and application techniques.
• Maintaining detailed and accurate client records, ensuring confidentiality.
• Proactively engaging with clients to build rapport, offer follow-up support, and encourage repeat business.
• Identifying opportunities for client retention and upselling of services and products.
• Staying abreast of the latest industry trends, techniques, and technologies in aesthetic skincare.
• Collaborating with the wider team to enhance service offerings and client experience.
• Ensuring compliance with all health, safety, and hygiene regulations within a remote context.

Qualifications:

• NVQ Level 3 or equivalent in Beauty Therapy is essential.
• A minimum of 5 years of experience as a qualified Aesthetician.
• Proven experience in client relationship management and exceptional communication skills.
• Strong knowledge of various skin types, conditions, and advanced treatment modalities.
• Proficiency in using virtual consultation platforms and CRM software.
• A passion for the beauty and wellness industry and a commitment to continuous professional development.
• Self-motivated, organised, and able to manage time effectively in a remote setting.
• Excellent interpersonal skills with a friendly and professional demeanour.

This is an exciting opportunity to join a forward-thinking organisation and make a significant impact on client satisfaction and business growth, all from the comfort of your own home. The role is based in Leeds, West Yorkshire, UK , but operates entirely remotely.

We are working with a fantastic company in south leeds who are looking for a customer service administrator to join them on an ongoing, hopefully temp to perm basis. Working in a small, yet busy team, the customer service administrator will support thewider team with all customer orders and manage all issues and enquiries. This fully office based role, will be Monday-Friday 8.30-5 and will start immediately.

A varied role, day to day tasks will involve;

• To provide a high quality, customer focused support
• Manage and process all customer orders
• Action all customer issues and enquiries
• To assess the priority of work
• To provide administrative support

This is a varied and challenging role, where you will be supported by a wider team and great management. The successful candidate will be;

• Available immediately
• Be able to commit to an ongoing role- min of 3 months
• Have excellent communication skills
• Strong administration skills
• Excellent MS Office skills

This is a fantastic opportunity to join a busy and supportive team. If you hold the above skills and experiences and can commit to this ongoing role, please send your CV for review.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
Here at Optum we are looking for Customer Support Analysts to come and join our customer driven, diligent and collaborative team on a permanent basis.
Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software.
This is the perfect opportunity if you are looking to break into the technology industry but perhaps a little unsure of where to start. This doesn't mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at Optum.
**What you'll do:**
As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several pharmacy products. You will be supported in this position to develop your product knowledge, our PharmOutcomes products deliver services for thousands of providers across the UK.
This role will see you have plenty of variety as you will respond to queries that can range from technical advice to potential new user set up over the phone or via our ticketing system. You will be using multiple systems to support our customers, therefore we would look for you to have an understanding of Windows office packages.
Our support service team meet in the office twice weekly. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4.
**Primary Responsibilities:**
+ Handle all queries in a professional manner using effective customer service skills and concise written communication
+ Diagnose & solve issues raised by our medical professionals using process and knowledge gained from training
+ Identify and escalate any issues that cannot be resolved to the Software Development and Product teams
**Who You'll Be:**
It is vital that you have experience in a Customer Service role.
Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen and be patient to achieve the right outcome for our customers.
You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution driven in your approach.
**About us:**
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
**Required Qualifications:**
+ Proven understanding of Microsoft Office (Outlook, Word, Excel)
+ Demonstrated ability to multi-task and manage your time effectively
+ Demonstrated ability to be adaptable to changing environments/situations/tasks
+ Demonstrated ability to be a quick learner, confident in ability to pick up new systems and tools
+ Demonstrated ability to be motivated by customer outcomes and providing a quality service
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved._

Join a rapidly growing e-commerce business as a Customer Support Manager in Leeds, West Yorkshire, UK . This key role involves leading and developing our customer service team to deliver exceptional support experiences. You will be responsible for setting performance targets, monitoring service levels, and implementing strategies to enhance customer satisfaction and loyalty. Key duties include managing day-to-day operations of the customer service department, recruiting, training, and coaching support agents, resolving complex customer escalations, analysing customer feedback to identify areas for improvement, and collaborating with other departments to address product issues and improve overall customer journeys. You will also be responsible for managing support channels (phone, email, chat, social media), optimising support workflows, and ensuring efficient use of CRM and support software. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Experience with CRM systems and customer support platforms is essential. A passion for customer advocacy and a data-driven approach to service improvement are highly desirable. This role offers a competitive salary, benefits, and the opportunity to make a significant impact within a forward-thinking company. The hybrid working model ensures a blend of in-office team collaboration and flexible working.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their thriving team, operating fully remotely. Based out of Bradford, West Yorkshire, UK , this role is pivotal in ensuring our customers receive exceptional support and build lasting relationships with our products and services. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing guidance through various communication channels including email, live chat, and phone.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
• Provide accurate information about products, services, and company policies.
• Guide customers through product features, usage, and troubleshooting steps.
• Maintain detailed records of customer interactions, transactions, comments, and actions.
• Identify opportunities to improve customer satisfaction and retention.
• Contribute to the development of customer support documentation and FAQs.
• Collaborate with internal teams to ensure a seamless customer experience.
• Process customer requests and orders accurately and efficiently.
• Gather customer feedback and report on trends to inform product and service improvements.

Qualifications:

• Previous experience in a customer service or technical support role is highly desirable.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong problem-solving abilities and a patient, customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced, remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• Tech-savviness and the ability to quickly learn new software and products.
• A proactive approach to identifying and resolving customer needs.
• High school diploma or equivalent; further education or certifications are a plus.
• Ability to work independently and as part of a remote team.

This role offers a competitive salary, benefits package, and the advantage of working entirely from home. If you have a passion for helping people and thrive in a remote setting, we encourage you to apply.

Our client is seeking a proactive and empathetic Customer Support Specialist to join their growing team in **Bradford, West Yorkshire, UK**. This role is fundamental to delivering exceptional customer service and ensuring client satisfaction. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for helping others. You will be the first point of contact for customer inquiries, providing timely and accurate assistance across various communication channels. This role offers a dynamic work environment with opportunities to develop your skills within the customer service field.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues effectively and efficiently, escalating complex problems to senior staff when necessary.
• Provide accurate information regarding products, services, and policies.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist customers with onboarding processes, troubleshooting, and general inquiries.
• Build and maintain strong customer relationships through positive and supportive interactions.
• Adhere to service level agreements (SLAs) and departmental key performance indicators (KPIs).
• Continuously update knowledge of products, services, and company procedures.
• Contribute to team efforts by working collaboratively and sharing best practices.

Qualifications:

• Previous experience in a customer service or support role is highly desirable.
• Exceptional communication skills, including active listening, clear articulation, and empathy.
• Strong problem-solving abilities and a methodical approach to issue resolution.
• Proficiency in using computer systems, including CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• A genuine desire to help customers and a positive attitude.
• Ability to work effectively both independently and as part of a team.
• Knowledge of basic IT troubleshooting is a plus.
• Flexibility to work various shifts as required by the business needs.

This hybrid role allows for a blend of collaborative in-office work and the flexibility of remote working, fostering a balanced and productive environment. Join a supportive team committed to outstanding customer care.

Our client is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team in **Leeds, West Yorkshire, UK**. This role is pivotal in ensuring our clients' customers receive exceptional service and prompt resolution to their inquiries. You will be the first point of contact for many customers, handling a variety of issues across multiple communication channels. This is a fantastic opportunity for someone passionate about customer satisfaction and eager to contribute to a supportive and collaborative environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve customer issues, providing accurate information and effective solutions.
• Escalate complex issues to appropriate departments when necessary, ensuring follow-up.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries to help improve products and services.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Provide information about our client's products, services, and policies.
• Assist with onboarding new customers and provide ongoing support.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Contribute to the development of support documentation and FAQs.
• Handle customer feedback and work towards customer retention and satisfaction.
• Ensure all customer data is handled in accordance with privacy policies.
• Uphold company standards for service quality and professionalism.
• Adapt to new tools and processes as the company evolves.
• Contribute to a positive and productive team atmosphere.

Qualifications:

• Previous experience in a customer service or support role is essential.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help people.
• Ability to work collaboratively within a team.
• Good understanding of basic IT troubleshooting.
• Flexibility to adapt to changing customer needs and service demands.
• Demonstrable ability to remain calm under pressure.
• Commitment to delivering outstanding customer service.
• Basic knowledge of the industry our client operates in is a plus.

This hybrid role requires a balance of in-office collaboration and remote flexibility, offering a competitive salary and benefits package for the right candidate. Join our client and be part of a team dedicated to customer success.

Our client, a leading provider of e-commerce solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Bradford, West Yorkshire, UK . This role is integral to ensuring our customers receive outstanding service and support. You will be the first point of contact for customer inquiries, resolving issues efficiently and ensuring a positive customer experience across all channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to our products and services.
• Provide clear and accurate information regarding product features, pricing, and policies.
• Escalate complex issues to the appropriate departments for resolution.
• Document all customer interactions and resolutions accurately in our CRM system.
• Identify opportunities to improve customer satisfaction and retention.
• Assist in training new team members on customer support procedures.
• Maintain a deep understanding of our product offerings and service updates.
• Contribute to building customer loyalty through exceptional service.
• Collect customer feedback to help improve our products and services.

Qualifications:

• Previous experience in a customer service or support role is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and helpdesk systems.
• Ability to work effectively in a fast-paced environment.
• Patience, empathy, and a professional demeanour.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively as part of a team.
• Experience within the e-commerce or tech industry is a plus.

Join a supportive team environment where your contributions are recognised and you can grow your career in customer support. This role requires you to be based in our Bradford, West Yorkshire, UK office.

Our client is seeking a dedicated and customer-focused Customer Service & Support Specialist to join their thriving team in Leeds, West Yorkshire, UK . This role is essential for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be the first point of contact for customers, handling a variety of queries via phone, email, and chat. Key responsibilities include:

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing technical support and troubleshooting assistance for our products/services.
• Guiding customers through product features, usage, and troubleshooting steps.
• Documenting customer interactions, feedback, and issues accurately in our CRM system.
• Escalating complex issues to appropriate departments when necessary.
• Identifying trends in customer inquiries and providing feedback to improve products and services.
• Building and maintaining strong customer relationships through excellent service.
• Proactively seeking solutions to customer problems and ensuring customer satisfaction.
• Adhering to service level agreements and company support policies.
• Contributing to team goals and initiatives to enhance the overall customer experience.

This is a fantastic opportunity for a motivated individual to grow their career in customer service within a supportive and dynamic company based in Leeds . This role offers a hybrid working model, combining office-based responsibilities with the flexibility of remote work.
Qualifications:

• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to empathize with customers and maintain a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Patience and a customer-centric approach to problem resolution.