967 Customer Service Representatives jobs in South Chailey

• Job Title: Client Services Associate
• Hours: 38hrs - Monday to Friday 09:00-17:30 & Weekends 1 in 3 10:00-19:00
• Location: Eastbourne
  Salary: 24k-30k
• Work Type: Permanent

HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.

Key Responsibilities:

• Respond efficiently to client inquiries via phone, email, and in-person interactions.
• Maintain and update client records using Microsoft Office and internal databases.
• Provide administrative support to the team, including scheduling, data entry, and reporting.
• Collaborate with other departments to address and resolve client issues promptly and effectively.
• Continuously seek opportunities to enhance the client experience.

Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Previous experience in an Customer Services is required.
• Ability to communicate effectively and professionally.
• Excellent organisational and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary with progression opportunities
• Office based in town centre with easy access to train lines
• Large social committee
• Games room with free snacks and drinks
• Casual dress
• Large friendly team
• Bright and open working spaces

if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.

Customer Support Executive

As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service.

Customer Support Executive Key Responsibilities

• Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers.
li>Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms.
• Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies.
• Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance.
• Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities.
• Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs.
• Collaborate with Application Engineers to verify technical specifications and finalise order documentation.
• Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery.
• Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release.
• Generate internal status reports and contribute to continuous improvement of customer service processes.
• Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution.
• Undertake additional responsibilities and provide cross-functional support as required.

Customer Support Executive Preferred Qualifications & Requirements

• Bachelor’s degree or equivalent work experience preferred.
< i>Minimum of 2 years’ experience in a customer service or sales support role, ideally within a technical or manufacturing environment. < i>Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred).
• Excellent telephone and email etiquette.
• Strong verbal and written communication skills with a customer-first approach.
• Detail-oriented with the ability to manage multiple priorities under tight deadlines.
• Team-focused, proactive, and able to work independently.
• Strong problem-solving ability and adaptability in a fast-paced environment.

Customer Support Executive  Benefits & Hours of Work

li>Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4%

PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

Customer Support Executive

As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service.

Customer Support Executive Key Responsibilities

• Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers.
li>Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms.
• Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies.
• Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance.
• Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities.
• Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs.
• Collaborate with Application Engineers to verify technical specifications and finalise order documentation.
• Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery.
• Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release.
• Generate internal status reports and contribute to continuous improvement of customer service processes.
• Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution.
• Undertake additional responsibilities and provide cross-functional support as required.

Customer Support Executive Preferred Qualifications & Requirements

• Bachelor’s degree or equivalent work experience preferred.
< i>Minimum of 2 years’ experience in a customer service or sales support role, ideally within a technical or manufacturing environment. < i>Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred).
• Excellent telephone and email etiquette.
• Strong verbal and written communication skills with a customer-first approach.
• Detail-oriented with the ability to manage multiple priorities under tight deadlines.
• Team-focused, proactive, and able to work independently.
• Strong problem-solving ability and adaptability in a fast-paced environment.

Customer Support Executive  Benefits & Hours of Work

li>Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4%

PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

Looking for a new role? We are supporting a utilities company to recruit for a Customer Support Advisor. The company is going through a huge growth period so now is an exciting time to join!

Job Title: Customer Support Advisor
Salary: 24,000
Hours: 9-5pm Hybrid after training

Responsibilities:
- Supporting on all incoming customer queries via phone and email
- Managing the group inbox ensuring all correspondence are responded to within set SLA
- Administration on the CRM
- Adding new customers, updating existing customer details such as address, contact detail etc
- Ensuring all communications are logged
- Support with setting up users on the portal for access to online data
- Organising training sessions for new users

Skills:
- Ability to adapt easily, each customer will have different queries
- Professional, personable and approachable mannerism
- Highly organised, this is a busy fact paced environment
- Experience within a corporate administration setting

Please apply as directed!

• Lead and manage a remote customer support team.
• Develop and implement customer support policies and procedures.
• Set and monitor key performance indicators (KPIs) for the support team.
• Provide training, coaching, and performance feedback to team members.
• Handle escalated customer inquiries and resolve complex issues.
• Develop and maintain customer support documentation and knowledge base articles.
• Analyse customer feedback and support trends to identify areas for improvement.
• Collaborate with product and engineering teams on issue resolution and product enhancements.
• Ensure adherence to service level agreements (SLAs).
• Foster a customer-centric culture within the team and the wider organisation.

• Proven experience in a customer support or service role, with at least 2 years in a lead or supervisory capacity.
• Experience managing remote teams is highly desirable.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with customer support software (e.g., Zendesk, HubSpot Service Hub).
• Ability to work independently and manage time effectively.
• Familiarity with SaaS products is a plus.
• A proactive approach to customer satisfaction.

• Lead and mentor a team of customer support representatives.
• Oversee daily operations of the customer support function.
• Handle escalated customer inquiries and resolve complex issues.
• Monitor team performance and provide regular feedback.
• Implement strategies to enhance customer satisfaction and loyalty.
• Train new team members and provide ongoing coaching.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to resolve customer issues.
• Maintain a high level of product knowledge.

• Proven experience in a customer service or support role, with some leadership experience preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and lead a team effectively.
• Experience with CRM software and customer support tools.
• Proficiency in handling customer escalations.
• Ability to work effectively in a hybrid work environment.
• Strong organizational and time management skills.