What Jobs are available for Customer Service Representatives in South Tyneside?

Start date: Febuary 2026 onwards 

Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ 

Salary: £21,620 plus incentives throughout the year 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning  Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

What's in it for you? 

• Being part of the EE family brings a huge number of benefits including the below:
• A great starting salary of £21,620.00 per year  
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family. 

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Start date: Febuary 2026 onwards 

Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ 

Salary: £21,620 plus incentives throughout the year 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning  Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

What's in it for you? 

• Being part of the EE family brings a huge number of benefits including the below:
• A great starting salary of £21,620.00 per year  
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family. 

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Start date: Febuary 2026 onwards 

Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ 

Salary: £21,620 plus incentives throughout the year 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning  Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

What's in it for you? 

• Being part of the EE family brings a huge number of benefits including the below:
• A great starting salary of £21,620.00 per year  
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family. 

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Start date: Febuary 2026 onwards 

Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ 

Salary: £21,620 plus incentives throughout the year 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning  Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

What's in it for you? 

• Being part of the EE family brings a huge number of benefits including the below:
• A great starting salary of £21,620.00 per year  
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family. 

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Start date: Febuary 2026 onwards 

Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ 

Salary: £21,620 plus incentives throughout the year 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning  Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

What's in it for you? 

• Being part of the EE family brings a huge number of benefits including the below:
• A great starting salary of £21,620.00 per year  
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family. 

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

• Lead, mentor, and coach a team of customer support representatives.
• Oversee daily customer support operations and ensure high-quality service delivery.
• Handle and resolve complex and escalated customer inquiries and complaints.
• Develop and implement customer service policies and procedures.
• Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction).
• Identify opportunities for process improvements and implement solutions.
• Train new team members and provide ongoing development for existing staff.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare regular reports on team performance and customer feedback for management.
• Foster a positive and supportive team environment.

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software and helpdesk ticketing systems.
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Experience in developing training materials and conducting team training.
• A commitment to delivering exceptional customer service.
• Must be legally eligible to work in the UK.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve service quality.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to service level agreements and performance standards.
• Participate in team meetings and training sessions to stay updated on products and procedures.
• Contribute to a positive and collaborative team environment.

• Proven customer support or client service experience.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficiency with CRM software and helpdesk systems.
• A patient, empathetic, and customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability to learning new products and systems quickly.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• Experience working in a hybrid or remote-friendly environment is beneficial.
• Must be based in or able to commute to Newcastle upon Tyne for office-based days.

• Lead, manage, and mentor a team of customer service representatives.
• Oversee daily operations of the customer support department.
• Handle and resolve escalated customer issues and complaints effectively.
• Develop and implement customer service policies and procedures.
• Monitor and analyze customer support metrics and KPIs.
• Identify training needs and provide coaching to team members.
• Collaborate with other departments to ensure a cohesive customer experience.
• Drive continuous improvement initiatives within the support function.
• Maintain high levels of customer satisfaction and retention.

• Proven experience in a customer service leadership role (2+ years).
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and team management skills.
• Exceptional problem-solving and decision-making abilities.
• Proficiency in CRM software and customer support tools.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Diagnose and resolve customer issues, providing accurate information and effective solutions.
• Escalate complex problems to appropriate departments or senior team members when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
• Proactively identify customer needs and work towards building positive relationships.
• Educate customers on product features, services, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Adhere to company service standards and policies.
• Participate in training sessions to stay up-to-date with product knowledge and customer service best practices.
• Gather customer feedback and provide insights to improve products and services.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and data entry.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A patient and positive demeanor, with a genuine desire to help customers.
• High school diploma or equivalent; college degree preferred.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively both independently and as part of a hybrid team.