What Jobs are available for Customer Service Representatives in Southend on Sea?

Client Relations Manager in a Service Delivery Role

About IMS Group

At IMS Group, we are a leader in fire safety solutions, providing industry-certified fire door and fire-stopping services across the UK. With an unwavering commitment to compliance, quality, and sustainability, we work in close partnership with residential property managers, delivering trusted, end-to-end fire protection services.

As the first company in the UK certified by UKAS under the Bluesky scheme for both fire door and fire-stopping surveying, we pride ourselves on setting the standard in our field.

The Role

We are seeking a highly organised and proactive Client Relations Manager to provide a Service Delivery role. This pivotal role ensures the seamless coordination of fire safety projects, from commencement of works through to completion, with follow up client engagement. You will act as the key liaison between clients, our technical teams, and internal departments to deliver projects.

This role requires a sound understanding of commercial and financial performance — ensuring that service delivery aligns with contractual obligations, budgetary controls, and the company’s wider business objectives.

Key Responsibilities

• Coordinate and schedule work in liaison with Operation manager, Project Delivery Director, Salesman and Operatives
• Compile and manage detailed project reports and updates for internal and client review
• Work with the Technical Director to ensure all works are delivered in compliance with agreed specifications and industry standards
• Serve as the main point of contact for client communications during and after project delivery
• Monitor project progress, resolve issues promptly, and escalate where required
• Ensure accurate documentation and use of IMS Group’s bespoke reporting software including daily reconciliation
• Support continuous improvement by identifying and implementing process enhancements
• Assist with resource planning and mobilisation of project teams
• Maintain strong relationships with stakeholders, ensuring a customer-first approach

What We’re Looking For

• Must demonstrate a commercial and sales-oriented approach , effectively leveraging available data, tools, and internal resources  to support business growth
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• A keen eye for detail and accuracy in reporting
• Ability to multitask in a fast-paced environment
• Sound commercial awareness
• Proficiency in Microsoft Office and comfort with bespoke software platforms
• A proactive, solutions-focused mindset

Why Join IMS Group?

• Be part of a pioneering company that values quality, compliance, and sustainability
• Work with a supportive, professional team in a fast-growing business
• Continuous development opportunities and training
• Competitive salary and benefits package

Graduate Electronics Engineer

26,000 - 30,000 + Extensive Training + Technical Progression + Excellent Company Benefits

Colchester (Commutable from: Clacton-On-Sea, Brightlingsea, Frinton-On-Sea, Weeley, Little Clacton, Great Bentley, Alresford, Thorrington or surrounding areas)

Are you an Electronics / Computer Science Graduate, looking to advance your career through unrivalled training, alongside excellent technical progression?

This is a great opportunity to join a multi-million pound company, who are at the forefront of bringing an extensive range of cutting-edge products to market. They provide vast opportunities to consistently develop your skills, which allows you to progress into more technical roles within the business.

This company who specialise in creating various niche electronic products, are looking for innovative individuals to join them in maintaining their status as pioneers within their industry.

On offer is the chance to become a technical professional within the engineering industry. You will be responsible for supporting various processes within the business, where you will be an essential cog within many departments.

This role would suit an Electronics / Computer Science Graduate, who is looking to develop their skills in order to move into more technical roles within the business, whilst working on various ground breaking projects.

The Role -

• Troubleshoot and resolve customer issues related to the installation, configuration, and ongoing maintenance
• Progression Into More Technical Roles
• Vast Training Opportunities

The Candidate -

• Electronics / Computer Science degree or equivalent
• Team player who can liaise between multiple departments
• Looking to develop and progress within a great business

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Jamie Saint at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Customer Support Executive
Location:  Northfleet, Kent
Salary:  £27,000 - £30,000 Per Annum
Job Type:  Full-Time, Permanent
Represented by:  Diamond Search Recruitment

Diamond Search Recruitment  are proud to exclusively represent a well-established and respected supplier to the mechanical, ventilation, and electrical trades. Serving customers across London and the Home Counties, our client is known for their outstanding service, extensive stock, and knowledgeable, dedicated team.

As part of their exciting growth strategy, we are seeking a Customer Support Executive  to join their passionate team. If you are driven, customer-focused, and looking to build a career within a supportive and ambitious company, we want to hear from you!

Key Responsibilities:

• Deliver exceptional customer service in a fast-paced, multi-faceted support role.
• Accurately return quotes and process orders within agreed service levels.
• Manage customer queries with efficiency, professionalism, and a solution-focused approach.
• Collaborate closely with Transport, Warehouse, and Purchasing Teams to meet customer needs.
• Make and receive calls to support customer retention and satisfaction.
• Follow up on outstanding quotations to convert opportunities into sales.
• Act as a first point of contact for incoming customer enquiries.

Skills and Experience Required:

• Experience in sales or a customer service-based role .
• Excellent communication skills and a collaborative, team-focused attitude.
• Strong attention to detail, with the ability to work quickly and accurately under pressure.
• Commitment to delivering outstanding service in line with company values.
• Good organisational skills and a self-motivated approach to learning and development.
• IT proficiency

Why Join?

• Competitive salary and benefits package.
• A company culture built on humility, passion, and excellence.
• Strong emphasis on continuous improvement.
• A supportive environment that puts employee wellbeing and growth first.
• Equal opportunities employer welcoming applicants from all backgrounds.

Apply now  to take the next step in your career with a company that truly values its people, and be part of a team where your contributions make a real difference.

Diamond Search Recruitment is acting as an employment agency in regard to this vacancy

Contact Centre Team Manager

Any 5 from 7 days  37.5 hours per week (includes weekend working)

Hours: 08.30 – 18.00 (8 hours shifts) (30 mins unpaid lunch) 

Competitive salary plus benefits and excellent career development, discounted products and services and much more

Aylesford

We are currently recruiting a for a Contact Centre Team Manager  to join the Customer Service team at our contact centre in Aylesford.

Reporting into the Telesales Manager you will be directly responsible for leading and motivating a team of up to 15 contact centre staff. Leading from the front, accountable for the recruitment, selection, ongoing performance, and development of your team, leading a culture of empowerment where every service opportunity is realised.

The Team Manager is the key communication link between staff and the wider business, ensuring effective proactive communication across their team.

What you’ll be doing:

• Be an advocate of change, fully supporting your team and wider department in future visions and technologies
• Providing individual weekly coaching to drive an outstanding customer experience, reduce AHT & improve sales
• Directly responsible for the development of the team, leading from the front and inspiring the team to focus on personal growth.
• Support the leadership team in delivering the strategic plan for the department, including participation in projects as required by the business.
• Effectively use insights and KPI data to identify opportunities to improve revenue, reduce cost and improve customer experience.
• Energise your team to fully participate in incentives and process improvements, ensuring the team understand clear goals & future vision
• Fully embrace the commercial operations communication framework including the delivery of 1:1’s, PDP’s, coaching, huddles & cascades
• Supporting the leadership & resource & planning team to deliver desired service levels 
• Actively owning individual employee engagement plans & supporting the leadership team with department & site wide plans  

You:

• You’ll be a natural people person and problem solver with a real drive to deliver results. 
• Be results orientated, confident, self-motivated with a positive attitude & strong commercial awareness.
•  Have a customer centric approach to business in all dealings with customers, peers, staff and suppliers. 
• Champion a coaching culture, with excellent communication, influencing and negotiation skills, both written and verbal.
•  Have outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment. 
• Role model Sysco values at all times, leading, inspiring & supporting your team to deliver an outstanding customer experience

Contact Centre Team Manager

Any 5 from 7 days  37.5 hours per week (includes weekend working)

Hours: 08.30 – 18.00 (8 hours shifts) (30 mins unpaid lunch) 

Competitive salary plus benefits and excellent career development, discounted products and services and much more

Aylesford

We are currently recruiting a for a Contact Centre Team Manager  to join the Customer Service team at our contact centre in Aylesford.

Reporting into the Telesales Manager you will be directly responsible for leading and motivating a team of up to 15 contact centre staff. Leading from the front, accountable for the recruitment, selection, ongoing performance, and development of your team, leading a culture of empowerment where every service opportunity is realised.

The Team Manager is the key communication link between staff and the wider business, ensuring effective proactive communication across their team.

What you’ll be doing:

• Be an advocate of change, fully supporting your team and wider department in future visions and technologies
• Providing individual weekly coaching to drive an outstanding customer experience, reduce AHT & improve sales
• Directly responsible for the development of the team, leading from the front and inspiring the team to focus on personal growth.
• Support the leadership team in delivering the strategic plan for the department, including participation in projects as required by the business.
• Effectively use insights and KPI data to identify opportunities to improve revenue, reduce cost and improve customer experience.
• Energise your team to fully participate in incentives and process improvements, ensuring the team understand clear goals & future vision
• Fully embrace the commercial operations communication framework including the delivery of 1:1’s, PDP’s, coaching, huddles & cascades
• Supporting the leadership & resource & planning team to deliver desired service levels 
• Actively owning individual employee engagement plans & supporting the leadership team with department & site wide plans  

You:

• You’ll be a natural people person and problem solver with a real drive to deliver results. 
• Be results orientated, confident, self-motivated with a positive attitude & strong commercial awareness.
•  Have a customer centric approach to business in all dealings with customers, peers, staff and suppliers. 
• Champion a coaching culture, with excellent communication, influencing and negotiation skills, both written and verbal.
•  Have outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment. 
• Role model Sysco values at all times, leading, inspiring & supporting your team to deliver an outstanding customer experience

Department:  BIU & Customer Services

Location: Birmingham - Brindley Place

Type of Contract:  Permanent (on-site )

About Us:  GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:  Changing Lives through Education

The Role:  The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

What the role involves:

• Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Respond with speed and accuracy to email, phone, and in-person enquiries.
• Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

About You:

• Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
• Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
• Strong written communication abilities, including a professional and inclusive telephone manner.
• Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
• Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
• Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
• Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
• Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
• Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus 

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. 

At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

What training and career progression is on offer

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls -  this is the start of your customer service career.

What we can offer you as Customer Service Advisor

• A clear pay structure starting with a competitive salary of £26,639 per annum.
• You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
• 25 days holiday 
• Pension
• Life Assurance
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
• Regular department incentives with amazing prizes to be won
• Opportunities to progress your career around the business

Experience Required

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers site to complete your application. 

Customer Service Advisor

Location: Chelmsford, Essex

Job Type: Full Time

Salary: £24,000 - £6,000/annum + Uncapped Commission

Overview:
International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.

Each year we receive thousands of Awards entries from hundreds of countries across the globe.

The Customer Service Advisor role is to build a good rapport with clients who have entered our property awards. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.

At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.

Responsibilities & Duties:

• Provide guidance and support for clients in compiling and supplying their Awards entries.
• Introduce existing clients to additional products and up-sell where appropriate.
• Chase clients for their entries and payments.
• Support the Customer Services department in general.
• Communicate clearly and confidently English, primarily via telephone and email.
• We welcome candidates with diverse language capabilities.

Requirements:

• Fluency in both spoken and written English.
• Additional language skills are a plus
• Strong telephone manner.
• Prior experience in customer services and sales.
• Good organisational and planning skills.
• Some flexibility is required with working hours to accommodate different time zones.
• Additional language skills are beneficial but not essential.

The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.

The role is based in our Chelmsford office, with most of the client communication by telephone and email.

Salary and Benefits:

• £24,00 - 6,000 per annum
• Uncapped commissions
• Free on-site parking
• 28-day annual leave
• Walking distance to Chelmsford town centre and travel services
• Pension

Customer Service Coordinator!

• Hours Mon - Friday 35 hours
• Excellent holiday
• Opportunity for Hybrid working!

Are you ready to take your career to the next level, who are a leading manufacturer dedicated to innovation. We are searching for a cheerful and organised Customer Service Coordinator to join our team in Harwich, Essex!

What You'll Do:
As a vital part of our customer service team, you will be the friendly voice and efficient organiser that keeps our operations running smoothly. You will:

• Manage customer inquiries and provide exceptional service through various channels.
• Coordinate with production, logistics, and sales teams to ensure seamless order processing and delivery.
• Maintain accurate records and documentation to ensure customer satisfaction.
• Resolve any customer issues promptly and effectively, turning challenges into positive experiences.
• Assist in the development and implementation of customer service policies and procedures.

What We're Looking For:
Our ideal candidate is not just skilled but also possesses a positive attitude and a genuine passion for helping others. Here's what you should bring to the table:

• Proven experience in customer service or a similar role within a manufacturing or production environment.
• Strong communication and interpersonal skills to foster great relationships with clients and colleagues.
• Excellent organisational skills and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• A proactive approach to problem-solving and a keen attention to detail.

Why Join Us?
We believe that our employees are our greatest asset, and we are committed to providing a vibrant and inclusive workplace. Here's what you can expect:

• A permanent contract with a competitive salary and benefits.
• Opportunities for professional development and career progression.
• A supportive team environment where your contributions are valued.

How to Apply:
If you are excited about becoming a part of our pioneering journey and meet the qualifications outlined above, we want to hear from you! Please submit your CV and a brief cover letter highlighting your experience and why you think you'd be a great fit for our team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.