1511 Customer Service Representatives jobs in Southend on Sea
Client Services Supervisor
Posted 15 days ago
Job Viewed
Job Description
Job title: Client Services Supervisor
Location: Witham
Salary 40,000 - 45,000
Benefits:
- 5% EE with 5% ER pension
- 24 days (rising to 25 in 2024) holidays plus public bank holidays
- Life Assurance - 3x cover
- Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
- Employee Assistance Program
- Cycle to Work - Flex Self Funded
- Techscheme (White Goods) - Flex Self Funded
- Gym Membership discount vouchers - Flex Self Funded
- Discounts/Perks - Flex Self Funded
- Learning - not work related - Flex Self Funded
We're looking for a dynamic leader who thrives in a technical environment and has a passion for delivering exceptional client service. You'll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.
A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.
About
Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.
The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.
Key Responsibilities
Team Leadership & Management
- Lead and develop a team of 4-6 Client Service Coordinators
- Manage workload distribution and maintain appropriate staffing levels
- Conduct appraisals, training, and performance management
- Act as the primary technical point of contact for complex client queries
Service Delivery Excellence
- Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery
- Monitor key performance indicators to ensure exceptional service standards
- Build and maintain strong relationships with clients and internal stakeholders
- Resolve issues and problems as they arise, working closely with laboratory teams
Business Development & Commercial Focus
- Support production of quotations, tenders, and discount requests
- Drive effective cash collection in liaison with Credit Control
- Maintain up-to-date market intelligence and industry best practices
- Ensure client data quality and system efficiency
Quality & Compliance
- Ensure adherence to strict health, safety, and environmental guidelines
- Maintain company quality systems across the entire team
- Drive process improvements and system enhancements
- Champion change initiatives
Essential Requirements
Experience & Qualifications
- Degree level qualification (or equivalent experience)
- Proven people management / Supervisory experience
- Experience in contract and commercial agreements
- Background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols
Help Desk Administrator
Posted 15 days ago
Job Viewed
Job Description
Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
- Proven experience working in a help desk or coordinator role within a Construction or FM environment.
- Strong verbal and written communication; confident dealing with clients and engineers.
- Competent user of Microsoft Office (Excel, Outlook, Word).
- Experience working in a Service & Maintenance or Facilities Management setting.
- Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
- Previous experience liaising with engineers and subcontractors.
Key Responsibilities
- Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
- Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
- Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Support Coordinator
Posted 3 days ago
Job Viewed
Job Description
Service Support Coordinator
Gillingham
A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a highly organised, detail oriented Service Support Coordinator to join their team and play a vital role in delivering exceptional customer service and operational support.
Package
£26-28,000
Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme
Main Responsibilities
As a Service Support Coordinator, you'll be the backbone of our service team, ensuring continuity and efficiency in our day-to-day operations.
- Coordinating planned maintenance and remedial works with clients and engineers.
- Providing cover for Account Handlers, maintaining strong client relationships in their absence
- Preparing risk assessments and method statements for planned maintenance
- Responding to emergency call-outs within agreed KPIs
- Handling client enquiries promptly and professionally
- Managing administrative tasks such as data entry, job bookings, and communication via email and phone
- Processing paperwork including worksheets and purchase orders in line with ISO procedures
- Supporting the wider service team and stepping in where needed to ensure seamless service delivery
- Ensuring all works are delivered within KPI deadlines and are financially and commercially sound.
Knowledge and Experiences
- A background in customer service, ideally within a technical or service-based industry
- Proficiency in Microsoft Office applications
- A good understanding of financial processes such as budgeting and job costing
- A willingness to learn industry-specific compliance and regulations
- High levels of integrity, empathy, and resilience
- Excellent written, verbal, and numerical skills with a confident telephone manner.
If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, we would love to hear from you, please apply now! If your application is successful a 4way member will be in touch.
Customer Support Coordinator
Posted 3 days ago
Job Viewed
Job Description
Service Support Coordinator
Gillingham
A fantastic opportunity to work in the UK's industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a highly organised, detail oriented Service Support Coordinator to join their team and play a vital role in delivering exceptional customer service and.
WHJS1_UKTJ
Kent Customer Service
Posted 1 day ago
Job Viewed
Job Description
Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service
Key Responsibilities:
- Providing exceptional customer service and promptly addressing customer enquiries
- Handling administrative tasks including data entry, file management, and documentation
- Maintaining accurate records of customer interactions and transactions
- Coordinating with internal teams to resolve customer issues efficiently
- Processing service requests and ensuring timely follow-ups
Job Requirements:
- Experience in an administrative or customer service role
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office Suite and other common office software
- Ability to handle and resolve customer complaints with professionalism
- Good problem-solving skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Understanding of customer service principles and practices
Benefits:
- Stable and ongoing contract
- Opportunity to develop and refine your customer service and administrative skills
- Supportive and collaborative work environment
- Involvement in a crucial sector providing essential services
If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.
Customer Service Apprentice
Posted 1 day ago
Job Viewed
Job Description
Do you want to jump-start your career while earning a well-regarded qualification?
Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity.
We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.
As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.
The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.
This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.
On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.
It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.
We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.
With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £,300.
Main responsibilities:
- Develop and build knowledge of the Customer Service area by completing the apprentice pathway
- Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
- Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
- Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
- Attend and contribute to team meetings with team, peers and colleagues.
- Complete customer service level 3 apprenticeship.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Excellent computer abilities
- You'll have a passion for serving others and providing the best service
- Good time management skills supporting you to complete the apprenticeship
- Be self-assured conversing with others and engaging with new and different individuals
- Be goal-focused and like overcoming difficulties
Skills / Qualifications / Experience
- Experience and understanding of the importance of excellent customer satisfaction
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Starting at 8,000 increasing to 4,810 over 24 months
Customer Service Advisor
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: 25,000 - 26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00
The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.
Key Responsibilities:
- Provide excellent customer service to clients
- Manage customer enquiries and resolve issues in a timely and professional manner
- Build and maintain strong relationships with clients to ensure customer satisfaction
- Process orders, track shipments, and update clients on delivery status
- Collaborate with internal teams to address customer needs and concerns
- Assist with account management duties, including updating customer profiles and managing contracts
- Keep accurate records of customer interactions and transactions
- Identify opportunities to upsell or cross-sell products and services to clients
Skills and Qualifications:
- Proven experience in customer service and administration
- Excellent communication and interpersonal skills
- Ability to build rapport with clients and maintain positive relationships
- Proficiency in using CRM software and other relevant tools
Be The First To Know
About the latest Customer service representatives Jobs in Southend on Sea !
Customer Service Administrator
Posted 8 days ago
Job Viewed
Job Description
Customer Service Administrator - Rainham
26,000 - 28,000 DOE
This is a fantastic opportunity to be part of a forward-thinking company.
Key Responsibilities:
- Engage with customers via phone, email, and chat to resolve inquiries and provide support
- Maintain detailed records of customer interactions and feedback
- Collaborate with team members to continuously improve customer satisfaction
- Addressing customer enquiries, resolving issues, and providing top-notch support
What you need:
- Previous experience in customer service
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Positive attitude and a team player mentality
What We Offer:
- Exciting and supportive work environment
- Opportunities for professional growth and development
Apply now for immediate consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Kent Customer Service
Posted 8 days ago
Job Viewed
Job Description
Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service
Key Responsibilities:
- Providing exceptional customer service and promptly addressing customer enquiries
- Handling administrative tasks including data entry, file management, and documentation
- Maintaining accurate records of customer interactions and transactions
- Coordinating with internal teams to resolve customer issues efficiently
- Processing service requests and ensuring timely follow-ups
Job Requirements:
- Experience in an administrative or customer service role
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office Suite and other common office software
- Ability to handle and resolve customer complaints with professionalism
- Good problem-solving skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Understanding of customer service principles and practices
Benefits:
- Stable and ongoing contract
- Opportunity to develop and refine your customer service and administrative skills
- Supportive and collaborative work environment
- Involvement in a crucial sector providing essential services
If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.
Customer Service Advisor
Posted 14 days ago
Job Viewed
Job Description
Customer Service Advisor !
Maidstone based
Salary: 26,000
Start date: ASAP
Hybrid working: 4 days working from home / 1 in office
Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.
The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.
Apply now for immediate consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.