1512 Customer Service Representatives jobs in Southend on Sea

We are working with an award winning employer to find a Client Services Coordinator in the Chelmsford area to join their team. As part of the role you will be working within the science and research industry to coordinate the commercial aspects of jobs. This will involve direct liaison with both UK and International clients. Primarily office based, the role will on occasion require client or site visits and event participation.

This is for a 6-month fixed-term contract, with potential to be made permanent over time.

Please note you must be a car driver and have access to your own car; and live within a 20 mile commute of Chelmsford. We will not consider applications from those out of area.

Main Duties and Responsibilities

• Championing core values and ethics, proactively following group policies.
• Daily Management of your portfolio with focus on high quality service delivery primarily via email
• Building strong relationships with clients
• Producing electronic certificates, reports and invoices in an accurate and timely manner
• Data management of job progress system and client information
• Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
• Contributing to credit control activities as required to enable prompt payment
• Undertaking and providing training activities as required
• Ability to problem solve and find solutions to complex queries
• Ability/willingness to assist in other areas of the Metals & Minerals business from time to time, as and when required
• Pro-active participation in:
• Team meetings and following through actions/projects
• Contributing to upkeep and improvement of office processes and procedures
• Keep up to date with market intelligence and best practises
• Build strong links with other internal departments (sales and marketing, laboratory, finance, other coordination teams, legal)
• Attend client meetings and events as and when required
• Responsibility to ensure all Quality, Health, Safety and Environmental tasks are completed within a timely manner.
• Adherence to quality Key Performance Indicators
• Adherence to all legal requirements
• Involve in overall process improvement

Deliverables

• Follow set quality key performance indicators
• Ensure all daily, weekly, and monthly priorities are completed efficiently and effectively
• Adherence to latest sanction controls, financial controls and other legal requirements

Additional Notes:
Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.

Are you a customer service professional with a calm and helpful demeanor? Randstad is looking for a dedicated Help Desk & Switchboard Operator to join the busy and friendly team at 2Gether Support Solutions. This is a temporary role that offers a unique opportunity to play a key part in the smooth running of hospitals across East Kent.

As a Help Desk & Switchboard Operator, you will be the first point of contact for staff, patients, and visitors. You'll perform a vital role in providing professional and timely services in a fast-paced hospital environment.

Your responsibilities will include:

• Handling Communications: Receiving, directing, and managing all incoming calls, including emergency and alarm calls, in line with NHS policies.

• Operating Systems: Managing paging systems, issuing pagers to staff, and maintaining telephone records and on-call rosters.

• Providing Support: Receiving help desk calls, dispatching jobs to relevant departments, arranging non-patient transport, and reporting system failures.

• Customer Service: Liaising with various hospital departments and providing a helpful and professional service to everyone you interact with.

• Position: Help Desk and Switchboard Operator

• Hourly Rate: 12.60

• Contract: 6+ months, with weekly pay through Randstad

• Hours: This is a full-time, 24/7 rota , including night and weekend shifts. Flexibility is essential.

• Location: East Kent hospitals

We are looking for someone with a flexible and can-do attitude who is committed to providing excellent customer service.

• Experience: Previous help desk or switchboard experience is a significant advantage.

• Skills: You must have strong communication skills, excellent IT skills (including Microsoft Office), and the ability to learn new systems quickly.

• Temperament: You are able to handle emergency and high-pressure situations with a professional and calm approach.

• Knowledge: Knowledge of the local area and common medical terminology is a plus.

• Transport: Access to your own transport is an advantage due to the location of the hospital.

• Training & Development: All necessary training will be provided, with opportunities for further development.

• Exclusive Benefits: Access to great discounts with top high street retailers and our Employee Assistance Programme.

• Career Opportunities: This role provides long-term work opportunities and competitive pay.

If you are a proactive and reliable individual who thrives in a dynamic environment, we encourage you to apply now!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Customer Service Executive
Full time, Office based
Up to £34k DOE
Gravesend, Monday to Friday

Exclusive new role, you will not see this advertised anywhere else.

Are you an experienced and customer focused professional with a proactive attitude, looking for your next opportunity in a supportive and well established business?

Our client, a reputable supplier within the construction industry, is seeking a reliable and detail oriented Customer Support Executive to join their team on a permanent, full time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.

Key Responsibilities:

• Receiving and processing large volumes of orders with high accuracy and attention to detail
li>Creating quotations in a timely manner
• Acting as the primary point of contact for clients, ensuring a consistently high standard of customer service
• Supporting a Sales Representative with account management and order processing
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team
• Any other duties as required

Essential requirements:

• Solid experience working in a heavily administrative, customer facing role supporting a sales function
• Previous experience within a business supplying products to the construction or related trade sectors (experience within the fixings and fastenings industry is highly desirable)
• Sales order processing experience within a business to business environment
• A meticulous attention to detail
• A genuine passion for customer service
• The ability to remain calm under pressure
• Excellent organisation skills with the ability to work quickly and accurately
• Confident with Microsoft Office, especially Excel
• Strong problem solving skills
• A collaborative approach

What is on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

• A competitive salary of up to £34,000 depending on experience
li>23 days holiday plus bank holidays
• Stability within a supportive team
• Monday to Friday hours
• A company pension scheme
• Long term progression opportunities

Interviews are to be held immediately, so please apply today for immediate consideration.

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.

We're currently looking for a proactive Customer Support Executive to join a dynamic team supporting key customer accounts. This role focuses on relationship management, order coordination, issue resolution, and ensuring a seamless customer experience from start to finish.

This position would suit someone with strong organisational skills, an eye for detail, and the ability to communicate effectively across teams and with customers.

• Build and maintain strong, professional relationships with assigned customer accounts.
• Resolve customer issues, including account queries and warranty-related concerns.
• Manage and maintain the Forward Load - schedule customer orders, provide quotes, and coordinate with the Commercial Manager.
• Act as the liaison between technical teams/workshops and customers to resolve technical issues efficiently.
• Provide regular updates on On-Time Delivery (OTD) performance and customer status reports.
• Ensure profitability by monitoring and maintaining gross margins for assigned accounts.
• Raise work orders (WOs) and oversee the completion and filing of work packs.

• Excellent interpersonal and relationship-building abilities.
• Strong communication skills, both written and verbal.
• Highly organised with strong administrative and analytical skills.
• Comfortable working under pressure and juggling multiple priorities.
• Proactive, innovative, and enthusiastic with a self-motivated approach.
• Able to collaborate effectively with cross-functional teams.

This is a great opportunity for someone who enjoys a blend of customer service, operations, and coordination. You'll play a key part in ensuring customer satisfaction and supporting smooth day-to-day operations.

ACS are recruiting for aCustomer Support Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Executive submit your CV including an outline of your experience as a Customer Support Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Support Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Executive role you desire.

Customer Account Coordinator

Location: Ramsgate

Contract: Full-Time / Permanent

About the Role:

We are looking for a proactive and detail-oriented Customer Account Coordinator to join our team. In this role, you will manage customer accounts, ensuring high-quality service while meeting cost and delivery targets.

You will build and maintain strong relationships, handle customer queries efficiently, and work closely with internal teams to support smooth order scheduling and issue resolution.

Key Responsibilities:

• Build and maintain strong customer relationships.
• Resolve customer queries related to accounts and warranties.
• Manage order scheduling and prioritize urgent requests.
• Coordinate resolution of technical issues between workshops and customers.
• Provide regular updates on order status and delivery performance.
• Maintain account gross margins.
• Raise work orders and handle related documentation.
• Keep accurate records by scanning and filing work packs.

What We're Looking For:

• Experience in customer interaction and account management.
• Strong data analysis skills, proficient in Excel (including pivot tables).
• Experience within a manufacturing/engineering environment
• Excellent written and verbal communication skills.
• Ability to work well in cross-functional teams.
• Organised with excellent attention to detail.
• Ability to multitask and meet deadlines under pressure.
• Minimum GCSE Maths and English or equivalent.
• Fluent in English; additional languages a plus.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you!

You can find us on LinkedIn, Facebook, Instagram and X @nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

An excellent opportunity to join a highly skilled and busy team, working together to provide excellent customer service to new and existing customers.

Please note: This is a Fixed Term Maternity Cover Position

OPPORTUNITY HIGHLIGHTS

• Excellent Salary
• 25 Days Holiday
• Monday - Friday
• Highly successful Food Manufacturer

THE Customer Support Coordinator

Are you a detail-driven, customer-focused professional ready to make an impact.

We're looking for a Customer Support Coordinator to join our dynamic team of five, where you'll play a vital role in delivering outstanding service to our customers and ensuring smooth operations across our supply chain.

As our Customer Support Coordinator, you will:

• Be the key point of contact for customers placing orders
• Accurately process sales contracts and ensure timely delivery
• Coordinate with logistics providers to book transport and negotiate competitive rates
• Prepare shipping and export documentation
• Collaborate with our operations team to meet customer delivery expectations
• Ensure compliance with company policies and maintain accurate records
• Handle urgent order requests, manage stock holdings, and process sample orders
• Support continuous improvement in workflow and customer satisfaction

THE IDEAL CANDIDATE

• Excellent verbal and written communication skills
• Strong organisational abilities with high attention to detail
• Proficiency in Microsoft Excel (advanced level)
• Experience using CRM or ERP systems
• A proactive, adaptable team player who can also work independently
• Excellent time management and a flexible, can-do attitude

If this Customer Support Coordinator job is of interest and you would like to investigate further, apply TODAY!

"Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants."

Kandhu GDPR & Privacy Policy Statement

Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.

Customer Support Executive

Full time, Office based

Up to £30k DOE

North Kent 

Exclusive new role – you won’t see this advertised anywhere else!

Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?

Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring a consistently high standard of customer service. 
li>Providing administrative support to the Sales Team
• Processing orders and returning quotes to customers
• Supporting a Sales Rep, working closely to support account management efforts and process orders
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Developing strong b2b customer relationships
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team 
li>Any other duties as required 

Essential requirements:

li>Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)

• Sales order processing withing a business selling products to b2b customers
• A genuine passion for customer service 
li>The ability to keep calm under pressure
• A meticulous attention to detail 
li>Excellent organisation skills with the ability to work quickly under pressure  li>Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
• Problem solving skills
• A collaborative approach

What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

< i>A competitive salary of up to £0,000 depending on experience li>23 days holiday plus bank holidays
• Stability within a supportive team
• Genuine opportunities for progression and skill development
• Sociable Monday to Friday hours
• A company pension scheme
• Long-term progression opportunities

This role is being handled by Nicole Howe , Recruitment Consultant of Business Support for Pearson Whiffin Recruitment .

Not quite the role you are looking for?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £5 000 so far!

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £5 000 so far!

We're currently looking for a proactive Customer Support Executive to join a dynamic team supporting key customer accounts. This role focuses on relationship management, order coordination, issue resolution, and ensuring a seamless customer experience from start to finish.

This position would suit someone with strong organisational skills, an eye for detail, and the ability to communicate effective.

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Digital Customer Support Executive - Live Chat

Maidstone

Salary - 26,000 per annum

Start date - ASAP

Hybrid working - 4 Days work from home / 1 Day in Office

Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.

The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.

Responsibilities:

• Respond to customer enquiries via live chat and email in a timely and professional manner
• Maintain accurate and up-to-date records on internal systems
• Respond to a high volume of customer queries
• Coordinate with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Candidate Requirements:

• Proven experience in a customer service or administrative role
• Excellent written communication skills and attention to detail
• Confident using online platforms, CRM systems, and digital tools
• Proactive, organised, and able to work independently

To apply, please submit your CV today. Early applications are encouraged, as the client is looking to appoint quickly.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.