1881 Customer Service Representatives jobs in Stafford

Customer Service & Sales Support Executive

Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business.

This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.

• Re-engaging with existing or previous customers by phone and email (all warm leads)

• Handling inbound enquiries with professionalism and care

• Supporting the sales and customer service team with daily tasks

• Assisting with general office admin across departments

• Updating customer records and using CRM systems accurately

• Strong communication skills - written and verbal

• A professional, friendly, and customer-first approach

• Comfortable speaking with customers over the phone

• Highly organised and reliable with good attention to detail

• Previous experience in customer service, sales support, or admin is preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Support Administrator

Location : Ansty Park

Hours:

Two Shift Patterns are available - Hybrid working potential

Mon-Thurs: 8:00 am - 4:30 pm

Sat OR Sun: 8:00 am - 3:30 pm

Salary: up to 36,000 plus uplift for weekend work.

About us:

This business is an international leader in the aerospace, defence, and energy markets, employing more than 60,000 people at over 40 manufacturing facilities and regional offices worldwide.

Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.

Business Core values:

Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today.

The Role:

We are currently seeking a Customer Support Administrator to join our dynamic team within the aerospace sector. This is a key, customer-facing role responsible for managing client accounts, processing orders, handling quotations and proposals, and ensuring seamless service throughout the customer lifecycle.

You will act as the voice of the customer, collaborating closely with internal teams to meet client expectations and resolve any issues efficiently within a time-critical environment.

Responsibilities of the role:

• Respond to customer quotation requests promptly, working closely with estimating and pricing teams.

• Review pricing for accuracy and submit professional proposals to customers.

• Handle customer queries, follow up on submitted offers, and drive sales to meet financial targets.

• Accurately process and acknowledge purchase orders in line with agreed timelines.

• Monitor global delivery schedules and provide proactive status updates to customers.

• Coordinate with logistics and production to resolve shipment delays or allocation issues.

Skills required:

• Experience in customer service, sales support, or administrative activity, ideally within the aerospace, automotive, or manufacturing industry.

• Excellent communication and problem-solving skills, with a customer-first mindset.

• Ability to manage time-sensitive requests and multitask in a fast-paced environment.

• Lead and manage a team of customer support representatives.
• Ensure timely and effective resolution of customer inquiries and issues.
• Monitor team performance against KPIs and SLAs, providing coaching and feedback.
• Handle escalated customer complaints and complex support cases.
• Develop and maintain customer support policies, procedures, and documentation.
• Identify opportunities for service improvement and implement best practices.
• Train new team members and provide ongoing professional development.
• Collaborate with other departments to improve the overall customer experience.
• Analyze customer feedback and support trends to drive service enhancements.
• Maintain a high level of customer satisfaction and loyalty.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and effective solutions.
• Maintain detailed records of customer interactions, comments, and complaints.
• Identify and escalate priority issues to the appropriate departments.
• Provide information about products and services, guiding customers through their usage.
• Build and maintain strong customer relationships through exceptional service.
• Contribute to team efforts by accomplishing related results as needed.
• Gather customer feedback and share insights with the relevant teams to improve products and services.
• Adhere to company policies and procedures for customer service.

• Previous experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Good organizational skills and attention to detail.
• Familiarity with common IT troubleshooting is a plus.
• High school diploma or equivalent; further education or certification is an advantage.

• Lead, train, and motivate a team of customer support representatives.
• Manage incoming customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Handle and resolve complex customer issues and escalations effectively.
• Monitor team performance, provide feedback, and conduct regular performance reviews.
• Develop and implement customer support policies and procedures to enhance service quality.
• Identify recurring customer issues and collaborate with other departments to implement solutions.
• Create and maintain comprehensive knowledge base articles and FAQs.
• Track key customer service metrics (e.g., response time, resolution time, customer satisfaction).
• Assist in the hiring and onboarding of new customer support team members.
• Contribute to the continuous improvement of customer support tools and systems.
• Ensure adherence to service level agreements (SLAs).
• Provide training and coaching to the team on product knowledge and customer service skills.

• Proven experience in a customer support role, with at least 2 years in a supervisory or leadership capacity.
• Excellent knowledge of customer service software, CRM systems, and helpdesk ticketing tools.
• Strong problem-solving and conflict-resolution skills.
• Exceptional communication and interpersonal abilities.
• Ability to train, coach, and mentor team members effectively.
• Proficiency in managing customer interactions across multiple channels.
• Understanding of key customer service metrics and reporting.
• High school diploma or equivalent; a degree in a related field is a plus.
• Experience in the (Specific Industry relevant to the fictional company) industry is advantageous.