1190 Customer Service Representatives jobs in Stanford in the Vale

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Info about the Company

An opportunity to join a UK-based engineering company that designs and manufactures high-precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.

Info about what the Customer Support Engineer role entails

A highly technical customer support position where you’d be the go-to problem solver for clients using advanced navigation and positioning systems. You’d be involved across, the product lifecycle, from pre-sales demonstrations to hands-on troubleshooting at the workbench, and occasionally on-site with customers. The work blends engineering, fault-finding, and client interaction, with the chance to travel and work on genuinely cutting-edge tech.
 

Essential Requirements of a Customer Support Engineer

• Strong maths or engineering foundation – degree in Engineering, Maths or equivalent
li>Ability to perform methodical, structured fault-finding on complex hardware/software systems
• Clear, professional communication and confidence to represent the company in front of clients both in-office and on-site.
• UK driving license is required

Desirable Requirements of a Customer Support Engineer

• Experience with similar systems in automotive, robotics, mapping or academia
• Exposure to customer support or B2B environments.

Benefits

• Company card
• Company Phone
• Annual profit share bonus

*There is no visa sponsorship available for this role*

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Info about the Company

An opportunity to join a UK-based engineering company that designs and manufactures high-precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.

Info about what the Customer Support Engineer role entails

A highly technical customer support position where you’d be the go-to problem solver for clients using advanced navigation and positioning systems. You’d be involved across, the product lifecycle, from pre-sales demonstrations to hands-on troubleshooting at the workbench, and occasionally on-site with customers. The work blends engineering, fault-finding, and client interaction, with the chance to travel and work on genuinely cutting-edge tech.
 

Essential Requirements of a Customer Support Engineer

• Strong maths or engineering foundation – degree in Engineering, Maths or equivalent
li>Ability to perform methodical, structured fault-finding on complex hardware/software systems
• Clear, professional communication and confidence to represent the company in front of clients both in-office and on-site.
• UK driving license is required

Desirable Requirements of a Customer Support Engineer

• Experience with similar systems in automotive, robotics, mapping or academia
• Exposure to customer support or B2B environments.

Benefits

• Company card
• Company Phone
• Annual profit share bonus

*There is no visa sponsorship available for this role*

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Essential job functions:

• Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;

• Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
• Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
• Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

• (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

• Willingness to develop while identifying opportunities over self-reflection.

• Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA.
li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.

• Lead and manage a team of customer support representatives.
• Set performance standards and monitor team productivity.
• Provide training, coaching, and performance feedback to team members.
• Handle escalated customer inquiries and resolve complex issues.
• Develop and implement customer support policies and procedures.
• Monitor customer feedback and implement improvements to enhance satisfaction.
• Ensure timely and accurate responses to customer requests across various channels.
• Collaborate with other departments to address customer needs and product issues.
• Maintain customer support documentation and knowledge base.
• Analyze support metrics and identify trends to improve service delivery.

• Previous experience in a customer service leadership role.
• Demonstrated success in managing and motivating a support team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and customer support tools.
• Strong understanding of customer service principles and best practices.
• Ability to work effectively in a remote team environment.
• Commitment to delivering outstanding customer experiences.

• Respond promptly and professionally to customer inquiries across multiple channels (phone, email, ticketing system).
• Provide accurate information and solutions to customer questions and issues.
• Troubleshoot and diagnose customer problems, escalating complex issues to relevant departments when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer satisfaction and streamline support processes.
• Build and maintain strong relationships with customers, fostering loyalty and trust.
• Stay updated on product knowledge and company policies to provide accurate support.
• Contribute to team goals and assist colleagues as needed.
• Gather customer feedback and report common issues or trends to management.

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A patient and understanding demeanor when dealing with customers.
• Basic technical aptitude for troubleshooting common issues.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or certification in customer service is a plus.

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.

Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate.
 

Requirements of a Global Customer Support Manager

• Bachelor’s degree in a technical field (MBA or equivalent desirable) with strong leadership and people management experience.
li>Commercially minded self-starter with proven ability to identify opportunities, drive sales, and negotiate effectively.
• Proficient in MS Office and CRM systems, with excellent interpersonal skills and attention to detail.
• Strategic problem-solver with experience defining and implementing initiatives to improve customer satisfaction and service quality.
• Track record of managing key accounts and global stakeholders while achieving revenue targets, particularly in new markets under budget constraints.

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.