817 Customer Service Representatives jobs in Stockton on Tees
Reception Help Desk Assistant (Weekend) - Durham
DH1 3LE Durham, North East
Durham University
Posted 1 day ago
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Job Description
Reception Help Desk Assistant (Weekend) - Durham
T he Role and Department
As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.
The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.
The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be 8.30-16.30 or 14.20-22.30 during term time and 8.30-16.30 or 10.30-18.30 outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.
Who to contact for more information
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.
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Customer Support Specialist
SR5 1LA Sunderland, North East
£24000 Annually
WhatJobs
Posted today
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We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team. In this hybrid role, you will be the first point of contact for our valued customers, providing timely and effective solutions to their inquiries and issues. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Your primary goal will be to ensure a positive customer experience by demonstrating excellent communication skills, product knowledge, and a commitment to customer satisfaction. Responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues to relevant departments. We expect you to maintain a high level of professionalism and patience, even in challenging situations. A key aspect of this role involves contributing to our knowledge base by documenting common issues and solutions. You will also participate in team meetings and training sessions, both in-person and remotely. We value individuals who are proactive in identifying opportunities for service improvement and who can work collaboratively within a team environment. A strong understanding of CRM systems and ticketing software is essential. While this is a hybrid position based in **Sunderland, Tyne and Wear, UK**, flexibility will be required to attend on-site team events and meetings as needed. A passion for helping people and a resilient attitude are key to success in this dynamic role.
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Customer Support Coordinator
SR5 3XB Sunderland, North East
Chrysalis Talent Solutions Limited
Posted 1 day ago
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Job Description
Customer Support Coordinator
Location: Sunderland
Salary: £25,000 - £27,000 per annum
Contract Type: Full-time, Permanent
Benefits: 23 days annual leave + bank holidays, competitive benefits package (see leaflet attached)
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, problem-solving environment? Were r.
WHJS1_UKTJ
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2
Administration Customer Service Support
Shildon, North East
MTrec Commercial
Posted 1 day ago
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Job Description
Company Benefits
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- ASAP start
- Easily Accessible offices and free onsite parking.
- Monday Friday working hours and early finish on Fridays!
The Company you will be working for ;
MTrec Recruitment are proudly representing our industry leading client on their search for a Te.
WHJS1_UKTJ
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3
Senior Customer Support Specialist
SR1 2AB Sunderland, North East
£28000 Annually
WhatJobs
Posted today
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Sunderland, Tyne and Wear, UK**. This role is crucial in ensuring exceptional customer satisfaction by providing timely and effective support across various communication channels including phone, email, and live chat. You will be responsible for troubleshooting customer issues, guiding them through product features, and escalating complex problems to the appropriate departments. As a Senior Specialist, you will also play a key role in training new team members, developing support documentation, and contributing to the continuous improvement of our customer service processes. You will handle a high volume of customer interactions with professionalism and empathy, aiming to resolve issues on first contact whenever possible. Key responsibilities include:
- Responding to customer inquiries promptly and accurately via multiple channels.
- Diagnosing and resolving technical issues for our diverse customer base.
- Maintaining detailed records of customer interactions and resolutions in the CRM system.
- Collaborating with technical and product teams to resolve escalated issues.
- Providing feedback to product development based on customer trends and issues.
- Training and mentoring junior support staff.
- Creating and updating knowledge base articles and FAQs.
- Identifying opportunities to improve the customer experience.
- Meeting and exceeding key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
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4
Senior Customer Support Specialist
SR1 1AA Sunderland, North East
£28000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Sunderland, Tyne and Wear, UK**. This pivotal role involves providing exceptional support to our diverse customer base, ensuring timely and effective resolution of queries and issues. You will be responsible for managing incoming support tickets, escalating complex problems to appropriate departments, and contributing to the continuous improvement of our support processes.
Key responsibilities include:
The ideal candidate will possess a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. Previous experience in a customer-facing role, preferably within a tech or service-oriented industry, is required. Familiarity with CRM software and helpdesk ticketing systems is a significant advantage. This role offers a hybrid working model, combining office-based collaboration with the flexibility of remote work.
We are looking for individuals who are proactive, customer-centric, and possess a genuine passion for helping others. If you thrive in a fast-paced environment and are eager to contribute to a positive customer experience, we encourage you to apply. Join us in **Sunderland, Tyne and Wear, UK** and be part of a company that values its employees and customers.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Troubleshooting and diagnosing customer issues, providing clear and concise solutions.
- Maintaining accurate records of customer interactions and transactions.
- Developing and updating knowledge base articles and FAQs.
- Training and mentoring junior support staff.
- Identifying trends in customer issues and providing feedback to product development teams.
- Collaborating with other departments to ensure a seamless customer experience.
- Adhering to service level agreements (SLAs) and company policies.
The ideal candidate will possess a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. Previous experience in a customer-facing role, preferably within a tech or service-oriented industry, is required. Familiarity with CRM software and helpdesk ticketing systems is a significant advantage. This role offers a hybrid working model, combining office-based collaboration with the flexibility of remote work.
We are looking for individuals who are proactive, customer-centric, and possess a genuine passion for helping others. If you thrive in a fast-paced environment and are eager to contribute to a positive customer experience, we encourage you to apply. Join us in **Sunderland, Tyne and Wear, UK** and be part of a company that values its employees and customers.
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5
Senior Customer Support Manager
SR1 1BB Sunderland, North East
£55000 Annually
WhatJobs
Posted today
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Our client is seeking a dedicated and experienced Senior Customer Support Manager to lead their customer service operations. This vital role is based in **Sunderland, Tyne and Wear, UK**, and operates on a hybrid working model, offering a blend of office-based team leadership and remote flexibility. You will be responsible for managing and developing the customer support team, ensuring the delivery of exceptional service and prompt resolution of customer inquiries and issues. Key responsibilities include overseeing daily support operations, setting service level agreements (SLAs), developing and implementing customer support strategies, and analyzing customer feedback to identify areas for improvement. You will also be instrumental in training and mentoring customer support representatives, fostering a positive and customer-centric team environment. The ideal candidate will have a proven track record in customer service management, excellent leadership and communication skills, and a deep understanding of customer support best practices. Experience with customer relationship management (CRM) systems and helpdesk software is essential. Strong problem-solving and decision-making abilities are required to handle complex customer escalations. This is an outstanding opportunity to contribute to a customer-focused organization, enhance the customer experience, and drive team success. If you are passionate about customer satisfaction and possess the leadership skills to manage a dynamic support team, we want to hear from you.
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6
Customer Support Team Lead
SR1 1AA Sunderland, North East
£28000 Annually
WhatJobs
Posted today
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We are looking for a motivated and experienced Customer Support Team Lead to manage our customer service operations in Sunderland, Tyne and Wear, UK . This is a critical role for ensuring our customers receive exceptional support and that our service team operates efficiently and effectively. The ideal candidate is a natural leader with a passion for customer satisfaction, strong problem-solving abilities, and a solid understanding of customer service best practices. You will be responsible for guiding a team of customer support representatives, fostering a positive work environment, and driving continuous improvement in service delivery. This role offers a hybrid working arrangement, allowing for flexibility in your work location.
As a Customer Support Team Lead, you will supervise daily operations, monitor team performance, and provide coaching and training to support agents. You will handle escalated customer issues, ensuring swift and satisfactory resolutions. Developing and implementing customer service policies and procedures, along with analyzing customer feedback to identify areas for improvement, will be key responsibilities. You will also collaborate with other departments to ensure seamless customer experience across all touchpoints. The ability to motivate your team, set clear expectations, and promote a customer-centric culture is paramount. You will be instrumental in maintaining high customer satisfaction scores and contributing to customer retention.
Key responsibilities:
Requirements:
As a Customer Support Team Lead, you will supervise daily operations, monitor team performance, and provide coaching and training to support agents. You will handle escalated customer issues, ensuring swift and satisfactory resolutions. Developing and implementing customer service policies and procedures, along with analyzing customer feedback to identify areas for improvement, will be key responsibilities. You will also collaborate with other departments to ensure seamless customer experience across all touchpoints. The ability to motivate your team, set clear expectations, and promote a customer-centric culture is paramount. You will be instrumental in maintaining high customer satisfaction scores and contributing to customer retention.
Key responsibilities:
- Lead, mentor, and motivate a team of customer support representatives.
- Oversee daily customer support operations and workflow.
- Monitor team performance and provide regular feedback and coaching.
- Handle and resolve escalated customer inquiries and complaints.
- Develop and implement customer service standards and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Train new team members and provide ongoing professional development.
- Collaborate with other departments to ensure a cohesive customer experience.
- Manage customer support schedules and ensure adequate coverage.
- Champion a customer-centric approach throughout the team.
Requirements:
- Proven experience in customer service or a related field.
- Previous experience in a team lead, supervisory, or management role.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in customer support software and CRM systems.
- Ability to analyze customer data and service metrics.
- Commitment to providing exceptional customer service.
- Organized and detail-oriented with strong time management skills.
- Ability to work effectively both independently and as part of a remote/hybrid team.
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7
Customer Support Team Lead
SR1 1AA Sunderland, North East
£30000 Annually
WhatJobs
Posted today
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Job Description
Our client, a fast-growing SaaS company, is looking for a proactive and experienced Customer Support Team Lead to guide their support professionals. This hybrid role, based in **Sunderland, Tyne and Wear, UK**, offers a fantastic opportunity to lead and mentor a dedicated team, ensuring exceptional customer service delivery. You will be responsible for managing the day-to-day operations of the customer support team, including handling escalated customer inquiries, resolving complex issues, and ensuring adherence to service level agreements (SLAs). Your role will involve coaching, training, and motivating the support team to achieve high performance and customer satisfaction. You will also be instrumental in developing and implementing support processes, creating knowledge base articles, and identifying trends in customer feedback to drive product and service improvements. Collaboration with other departments, such as product development and sales, is crucial to ensure a seamless customer journey. The ideal candidate will possess strong leadership qualities, excellent problem-solving abilities, and a deep understanding of customer support best practices. You should be proficient in using CRM systems and helpdesk software, with a passion for delivering outstanding customer experiences. This role offers the chance to shape the customer support function and contribute to the overall success of our client. Responsibilities include: managing and coaching a customer support team, handling escalated customer issues, developing and refining support processes, monitoring team performance and KPIs, contributing to the knowledge base, and collaborating with other departments. Qualifications include: proven experience in customer support, with at least 2 years in a supervisory or team lead role; excellent communication, interpersonal, and problem-solving skills; proficiency in helpdesk software and CRM systems; ability to train and motivate a team; and a strong customer-centric approach.
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8
Senior Customer Support Specialist
SR1 1AA Sunderland, North East
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Sunderland, Tyne and Wear, UK . This role is integral to ensuring exceptional customer satisfaction by providing prompt, efficient, and accurate support across multiple channels including phone, email, and live chat. The ideal candidate will possess a passion for problem-solving and a commitment to delivering outstanding service.
As a Senior Customer Support Specialist, your responsibilities will include:
To be successful in this role, you will need:
This is an exciting opportunity to join a growing company and make a significant impact. If you are a highly motivated individual with a strong customer-centric approach, we encourage you to apply.
As a Senior Customer Support Specialist, your responsibilities will include:
- Handling complex customer inquiries and escalating issues to appropriate departments when necessary.
- Mentoring and providing guidance to junior support agents.
- Developing and maintaining a comprehensive knowledge base of products and services.
- Analyzing customer feedback to identify trends and areas for improvement.
- Collaborating with other teams to resolve customer issues and enhance the overall customer experience.
- Ensuring all customer interactions are logged accurately and efficiently in the CRM system.
- Participating in training sessions to stay updated on product changes and industry best practices.
- Contributing to the development of support policies and procedures.
To be successful in this role, you will need:
- Proven experience in a customer service or helpdesk environment, with at least 2 years in a senior or lead capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work effectively both independently and as part of a team.
- A patient and empathetic approach to customer interactions.
- Flexibility to work a hybrid schedule, with a mix of in-office and remote working days.
This is an exciting opportunity to join a growing company and make a significant impact. If you are a highly motivated individual with a strong customer-centric approach, we encourage you to apply.
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