1784 Customer Service Representatives jobs in Stourbridge

A world class business based in Central Birmingham is looking for a hard-working and diligent individual for a busy in-house hospitality and facilities role. This is an temporary role with the potential of going permanent, helping with an office move alongside ensuring that the highest standards are adhered to. This role will require you to work as part of the wider reception and client services t.

WHJS1_UKTJ

This Client Services Executive job in Bromsgrove provides opportunity to join a well established IFA firm and focus on providing excellent client liaison and relationship management support

You will be assisting their Financial Advisors with administrative and technical support, ensuring clients receive the right outcomes and great service. Your responsibilities will include:

• Client liaison acting .

WHJS1_UKTJ

Arcus FM are seeking for a Team Manager to join us on a permanent basis at our Redditch site.

You’ll be leading a small team of dedicated helpdesk Agents. Coaching and mentoring them to provide front line support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.

You’ll be working with the client as part of ring fenced team and managing various expectations at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,000 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Helpdesk Manager

Location: Redditch

Type: Full Time, Permanent

Salary: Competitive, depending on experience

Are you an experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function.

You’ll be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement.

What you’ll do:

• Own and oversee day-to-day helpdesk operations
• Lead, support and develop a high-performing team
• Drive service quality, ticket resolution, and SLA compliance
• Identify trends and implement continuous improvements
• Collaborate with internal teams and engage with key clients and vendors
• Use data and reporting to make decisions, present insights, and build trust

What you’ll bring:

• Proven experience managing technical support or helpdesk teams
• A proactive mindset and enthusiasm for solving problems
• Solid grasp of service reporting, KPIs, and how to use them for improvement
• Great people skills – you’ll mentor your team and engage confidently with clients
• Comfort with technical environments (QSR, CCTV, or similar is a plus)

If you're a motivated leader who’s ready to take ownership of a critical support function and make a real impact, we’d love to hear from you.

Role Summary

Aubay is seeking an experienced IT Project Manager with cloud migration experience to join our global client in the Financial Services sector. Your core responsibility as the Project Manager will be to actively manage risks and deliver project deliverables in line with set timescales, budget and quality levels, in order to achieve the benefits predefined within the business case. You will

act on behalf of the Project Steering Group and run the project on a day-to-day basis, within specified constraints and requirements. The ideal candidate will be able to demonstrate they are an adaptive self-starter with previous experience delivering large-scale cloud migration projects within Financial Services.

Required Skills and Experience

• Agile Project Management, Scrum and/or Prince2 Certification

• Over 7+ years of experience managing simultaneous complex programmes / projects within Financial Services

• Experience of working within a matrix management programme and Business as Usual (BaU) environment

• Previous experience with large-scale cloud migration programmes

• Broad knowledge of IT platforms and technologies

• Knowledge of Software Application Development in both Waterfall & Agile

• Self-starter who will work on own initiative and drive others

• Delivery focused / results driven with effective problem-solving and leadership skills

• Effective risk assessment and management

• Excellent communication skills and stakeholder management ability

• Proven budget control and cost management experience

• Understanding of key legal and compliance regulations

• Strong MS Product skills including Outlook, Word, Excel, PowerPoint, Project, Microsoft Test Manager (MTM), Team

Foundation Server (TFS) etc.

Desirable Skills / Experience

• Business Analysis skills / professional qualification

• Awareness of IT Service Management such as ITIL

• Understanding of company data elements and security

Key Role Responsibilities

• Follow the established Project Management Methodology and produce key project management documents

• Prepare necessary reports, including status, specialist, and exception reports

• Identify, secure, and efficiently deploy both external and internal project resources

• Develop and maintain the project plan, monitoring activities and taking corrective actions as needed

• Review and accept work packages throughout the project lifecycle

• Manage budget, teams, and work streams day-to-day to ensure product delivery and meet specific project goals

• Conduct checkpoint meetings with project teams, clients, partners, third parties, and stakeholders to establish and

maintain effective relationships

• Identify, assess, and manage project risks, including contingency planning

• Conduct risk assessments at key points in the project lifecycle and address issues efficiently

• Make key decisions on behalf of the company, following direction from the Project Sponsor and Project Steering Group

• Adapt management style to project circumstances, team dynamics, and the level of change required

• Foster an environment where colleagues are encouraged to suggest continuous improvements

• Manage key stakeholders, adapting approach and stance as circumstances change

• Ensure compliance with legal, regulatory, and statutory obligations within the assigned responsibility area

• Participate in required training, building on own professional development and expertise

• Comply with Data Protection Legislation regarding information disclosure

About Aubay UK – Ahead of Innovation!

Aubay UK is a recognised InSourcing Partner for client-side deployment delivered across London. Our team, based in Canary Wharf, specialises in hiring IT professionals within London’s Energy and FinTech sectors, helping our clients to expand their operations with top-tier talent who are experts in their fields. We work exclusively with clients who are globally recognized as Energy Super

Majors/Financial Services and innovative FinTech players.

Aubay UK is the most recently started branch of Aubay Group. Aubay Group is an international Digital Services Company, listed on a Euronext Stock Exchange, who have been operating for 25 years in the European market and working alongside some of the biggest names in the Banking, Finance, Insurance, Energy, IT/Digital, Manufacturing, Transport and Telecoms sectors. With over

7,800 employees across 7 countries and 16 offices in England, France, Belgium, Luxembourg, Italy, Spain, and Portugal, Aubay Group generated revenues of €513 million in 2022.

What Aubay UK Offers

At Aubay UK, people are at the heart of our business. We offer a competitive remuneration package which includes a range of benefits. You will receive continuous support from our dedicated team of Talent Acquisition Specialists who will support your career development and success during your assignment with our client.

Other benefits include:

• 25 Days Annual Leave + Bank Holidays

• Pension scheme

• Work from home opportunities

• Access to Udemy training platform and conferences

• Discount on winter sports holiday at

• Opportunity to work directly for the client at the end of assignment

Our Client

Our client is a leading finance provider in the UK and Europe and is part of one of the world’s largest financial entities. In this fast paced digital first world, our client provides responsible consumer finance solutions in a B2B and B2C capacity and offer a variety of creative strategies and adaptable lending choices that convert aspirations into reality. Their vision is to be a driver of positive change and to provide helpful and affordable finance options that customers can trust and use every day.

Over the last 50 years, our client has built a portfolio of over 27 million clients and employs more than 20,000 employees globally – with a team of around 700 here in the UK. With their firm focus on creating a leading working environment with a strong emphasis on inclusivity and CSR, our client has been recognized as one of the top employers in the UK for three consecutive years.

Apply via our website -

This role requires you to be based in the UK and have the right to work in the UK.

Aubay UK is proud to be an equal opportunity employer. All aspects of employment decisions will be based on merit, competence,

performance, and business needs

Role Summary

Aubay is seeking a skilled Business Analyst (Data) with a background in financial services to support our client’s ongoing projects by managing change requests from the business, including system enhancements, bug fixes, API changes, etc. You will collaborate closely with stakeholders to elicit and document requirements, analyse business processes, and propose effective solutions to

enhance operational efficiency. As a Business Analyst, you will serve as a crucial link between the business stakeholders and the technical team, ensuring smooth communication and alignment of objectives.

Skills & Experience

• Minimum of 4+ years of experience in a Business Analyst role within financial services, with demonstrated ability to translate theory into practice.

• Strong analytical skills and ability to understand complex business processes and identify effective solutions.

• Excellent communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders

and collaborate with the development team.

• Proven ability to build and maintain positive working relationships across all levels of the organization.

• Self-motivated and proactive, with a willingness to take initiative and drive results.

• Ability to prioritize tasks and make informed decisions in high-pressure environments.

• Tech-savvy with a willingness to learn new technologies as required.

• Bachelor's degree in Business Administration, Finance, Computer Science, or related field preferred.

Key Responsibilities

• Gather, analyse, and document business requirements, translating them into functional specifications, test plans, and documentation.

• Act as the primary interface between stakeholders, internal teams, and vendors, fostering strong working relationships for effective collaboration.

• Analyse requirements comprehensively, challenging assumptions and considering business implications across all areas.

• Provide accurate estimates, document business processes, and report progress regularly for effective project management.

• Represent the IT department in companywide projects, ensuring successful implementation and adherence to quality measures.

• Develop and execute comprehensive system test deliverables, ensuring business sign-off

Overview:
We are seeking a skilled Administrator to join our client's team in managing office operations efficiently. The ideal candidate will be proficient in various administrative tasks and possess strong organisational abilities.

Duties:
- Perform general clerical duties, including photocopying, scanning, and filing documents
- Manage data entry tasks accurately and efficiently
- Provide administrative support to ensure smooth office operations
- Handle phone calls with professionalism and excellent phone etiquette
- Maintain office supplies inventory and place orders when necessary
- Use computerised systems for various office tasks

Experience:
- Proven experience in an administrative role
- Strong organisational skills with attention to detail
- Ability to type accurately and efficiently
- Competency in data entry tasks
- Excellent phone etiquette and communication skills

Working Monday - Friday 8:30am - 5pm

Join this great team as an Administrator to contribute to the efficient functioning of our office environment. Apply now to be part of a dynamic team that values your administrative expertise!

About Us

Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions.

Core business hours: Monday to Friday 08.45 – 17.00

With a start date of 29th July 2024

The Role:

We're hiring Customer Service Executives for our Head Office in Wolverhampton to join our Customer Support Teams. In this role, you'll be responsible for addressing customer queries and disputes primarily via telephone, live chat and email. Strong communication skills, along with impeccable spelling and grammar, are essential for success in this position. If you're ready to join a dynamic team and make a difference in customer satisfaction, we want to hear from you! Apply today.

Technical Support Team

Assisting our customers when their water dispenser is not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again.  Raising work orders for engineer call outs, actioning servicing requests and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range.  This is a very busy team looking after our customers by phone, email and live chat.

Billing Solutions Team
Are you passionate about crunching numbers, clarifying invoices for customers, and ensuring accuracy in billing? Do you thrive on resolving discrepancies before customers make payments and excel at collecting payments efficiently? If you enjoy assisting with billing queries and negotiating prices and agreements confidently, then this role is for you. Join us in this dynamic and varied position where every day brings new challenges and opportunities to make a difference!

Customer Loyalty Team
If you're passionate about retaining customers and turning challenging situations into opportunities for long-term loyalty, then this is the team for you. We specialize in being there when things go wrong, ensuring that even in difficult moments, we uphold our commitment to customer satisfaction. You'll have the autonomy to take ownership of issues and make decisions aimed at retaining customers. Collaborating with other teams across the business, you'll work to continuously improve our customer retention strategies. Join us and be part of a team dedicated to not only resolving problems but also fostering lasting relationships with our valued customers. Apply now and help us make every customer experience a positive one!

Requirements

Desirable:

• 2+ years of customer experience in either a call centre or customer facing environment
• Excellent communication and problem-solving skills.
• Ability to work well independently and in a team.
• Microsoft 365 experience
• Good computer skills

Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!

Benefits

• 23 days' holiday + Bank Holidays - increasing with long service (pro rata)
• Christmas holiday shut down
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts via Perks for Work scheme
• 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression
• Business casual dress code
• Bonus Schemes and incentives
• Newly refurbished offices
• Hybrid working opportunities may be available

At Tosca, we’re not just leaders in reusables—we’ve been pioneering sustainable solutions for over 60 years. We empower our partners with tailored innovations that drive efficiency and sustainability while reducing environmental impact. If you’re passionate about sustainability and Customer Services, we invite you to join our team.

At Tosca, Customer Service is at the heart of our operational excellence and customer satisfaction.

As a Customer Service Team Leader, you will play a critical role in ensuring high-quality service delivery, leading a team of Customer Service professionals, and managing your own portfolio of clients in the UK and Ireland. You will act as an operational leader, organizing team workload, coaching individuals through weekly one-to-one sessions, and driving service consistency and customer satisfaction.

This role combines team leadership, performance monitoring, and hands-on customer relationship management. You will be the key contact for your team’s day-to-day activities while also building long-term client partnerships based on trust, responsiveness, and proactive support.

Key Responsibilities

• Coach and support team members to meet service standards
• Organize and balance workload to ensure continuity and reliability
• Monitor KPIs and team performance through data and reporting
• Manage a dedicated portfolio of UK customers with a hands-on, proactive approach
• Oversee sales administration tasks including onboarding, invoicing, and order flow
• Coordinate with internal teams such as Quality to ensure timely issue resolution
• Identify process improvements and help implement practical solutions

Candidate Profile

• Minimum of 5 years in a Customer Service role, with at least 3 years in a leadership or supervisory position
• Strong communication and organizational skills
• Proficient in Microsoft Office tools and familiar with Microsoft Dynamics and Teams
• Fluent in English, both written and spoken
• Analytical mindset, problem-solving approach, and ability to work under pressure
• Strong collaboration skills and ability to represent the company with professionalism

Join Tosca and help us deliver operational excellence through leadership, customer focus, and service quality.

To apply, please submit your CV or reach out to learn more