What Jobs are available for Customer Service Representatives in Stratford upon Avon?
Showing 139 Customer Service Representatives jobs in Stratford upon Avon
Customer Support Lead
B2 4BB Birmingham, West Midlands
£30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to manage their customer service operations in Birmingham, West Midlands, UK . This is a critical role requiring exceptional leadership and communication skills. You will be responsible for overseeing a team of customer service representatives, ensuring the delivery of high-quality support and maintaining customer satisfaction. Your duties will include training and mentoring the support team, developing and implementing customer service policies and procedures, monitoring team performance, and resolving escalated customer issues. You will also be involved in analysing customer feedback and identifying areas for improvement in service delivery. The ideal candidate will have a proven track record in customer service management, a deep understanding of customer support best practices, and the ability to motivate and guide a team. Experience with CRM systems and ticketing software is essential. Excellent problem-solving abilities, a patient and empathetic approach, and strong organizational skills are required. You will be expected to foster a positive and productive team environment, driving efficiency and customer-centricity. This role involves close collaboration with other departments, including sales and technical support, to ensure a seamless customer experience. Regular reporting on key performance indicators (KPIs) related to customer service will be a key responsibility. We are looking for a proactive individual who can identify trends, anticipate customer needs, and implement solutions that enhance overall customer loyalty and retention. The successful candidate will be passionate about customer service and committed to upholding the company's reputation for excellence. This is a fantastic opportunity for a driven individual to make a significant impact on customer relations within a thriving business environment. Your role will be pivotal in shaping the customer's journey and ensuring their experience with our client is consistently positive and supportive. The ability to manage complex customer interactions and de-escalate challenging situations effectively is a must.
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0
Senior Customer Support Specialist
AB10 1AB Coventry, West Midlands
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their fully remote customer service team. In this role, you will be the primary point of contact for customers, providing high-level support and ensuring exceptional service experiences. You will handle complex inquiries, troubleshoot issues, and guide customers through product features and solutions. Your ability to communicate effectively, resolve problems efficiently, and maintain a positive attitude under pressure will be key to your success. This position requires a deep understanding of customer service best practices, excellent problem-solving skills, and a genuine passion for helping others. You will be responsible for managing customer escalations, identifying trends in customer issues, and providing feedback to internal teams to improve products and services. The ideal candidate will have a proven track record in customer support, excellent written and verbal communication skills, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Experience with CRM software and helpdesk ticketing systems is essential. This is a fantastic opportunity to advance your customer service career within a supportive, fully remote structure, making a real difference in customer satisfaction.
Responsibilities:
Responsibilities:
- Provide high-quality customer support via phone, email, and chat.
- Handle and resolve complex customer inquiries and technical issues.
- Troubleshoot product-related problems and guide customers to solutions.
- Manage customer escalations and ensure timely resolution.
- Document customer interactions and maintain accurate records in the CRM system.
- Identify and report recurring customer issues to management.
- Contribute to the development of support knowledge base articles and FAQs.
- Train and mentor junior customer support representatives.
- Proactively identify opportunities to improve customer satisfaction.
- Maintain a deep understanding of company products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer support or helpdesk role.
- Proven ability to handle challenging customer interactions with professionalism and empathy.
- Excellent communication, listening, and problem-solving skills.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to multitask and manage time effectively in a remote setting.
- Strong attention to detail and documentation skills.
- A patient and positive attitude.
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1
Senior Customer Support Specialist
CV1 1JN Coventry, West Midlands
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their established team based in Coventry, West Midlands, UK . This role is crucial for ensuring our clients receive exceptional support and service, contributing to customer satisfaction and retention. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing guidance on our products and services. This position requires a deep understanding of customer needs and the ability to empathise with and effectively assist a diverse customer base. You will be responsible for managing customer escalations, troubleshooting complex technical problems, and collaborating with other departments to ensure timely and satisfactory resolutions. The ideal candidate will have a proven track record of providing high-level customer service, demonstrating excellent communication, problem-solving, and interpersonal skills. You will also play a role in identifying trends in customer issues, providing feedback to product development and service teams to drive improvements. This role involves maintaining accurate customer records, documenting all interactions, and adhering to service level agreements (SLAs). You may also be involved in training and mentoring junior support staff, sharing best practices and ensuring consistent service quality. A proactive approach to customer engagement and a commitment to exceeding expectations are essential for success in this role. If you are passionate about customer service and thrive in a dynamic team environment, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Providing high-quality customer support via phone, email, and chat.
- Troubleshooting and resolving customer issues efficiently and effectively.
- Managing and escalating complex customer inquiries to relevant departments.
- Maintaining accurate customer records and documentation of interactions.
- Educating customers on product features and services.
- Identifying customer needs and suggesting appropriate solutions.
- Contributing to customer service process improvements.
- Assisting with customer onboarding and training as needed.
- Collaborating with internal teams to ensure customer satisfaction.
- Handling customer complaints and resolving them professionally.
Qualifications:
- Proven experience in a customer service or support role, preferably in a senior capacity.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in customer relationship management (CRM) software.
- Knowledge of relevant industry products and services is a plus.
- Team player with a positive attitude and strong work ethic.
- Ability to multitask and manage time effectively.
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2
Senior Customer Support Lead
B1 1AA Birmingham, West Midlands
£40000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-centric Senior Customer Support Lead to manage and mentor their support team in Birmingham, West Midlands, UK . This role embraces a hybrid working model, offering a balanced approach to on-site collaboration and remote flexibility. The Senior Customer Support Lead will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, identifying areas for process improvement, and leading a team to achieve service level agreements (SLAs) and customer satisfaction goals. The ideal candidate possesses strong leadership skills, a deep understanding of customer support best practices, and a passion for empowering customers.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to ensure high performance and professional development.
- Oversee daily support operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Collaborate with product, sales, and marketing teams to address customer feedback and identify service improvements.
- Contribute to the development and maintenance of customer support knowledge bases and FAQs.
- Identify trends in customer inquiries and issues, providing insights to drive product and service enhancements.
- Ensure adherence to company policies and procedures in all customer interactions.
- Participate in hiring and onboarding processes for new support team members.
- Contribute to the continuous improvement of support tools and technologies.
- Work effectively in a hybrid environment, fostering team cohesion both remotely and in the office.
- Proven experience in a customer support role, with at least 3 years in a leadership or supervisory capacity.
- Demonstrated success in managing and motivating a customer support team.
- Excellent understanding of customer support principles, methodologies, and tools (CRM, ticketing systems).
- Strong problem-solving, analytical, and conflict-resolution skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Proficiency in using support software and relevant technologies.
- Experience in developing and implementing customer service strategies.
- Strong organizational skills and attention to detail.
- Bachelor's degree in Business, Communications, or a related field is preferred.
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3
Remote Customer Support Specialist
CV1 3AX Coventry, West Midlands
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm renowned for its innovative (Specify Product/Service, e.g., SaaS platform), is looking for an exceptional Remote Customer Support Specialist to join their dedicated client success team. This role is central to providing outstanding technical and service support to a diverse global customer base. As a fully remote position, you will leverage your communication skills and problem-solving abilities to ensure our clients receive timely and effective assistance, directly contributing to customer satisfaction and retention.
Your primary responsibilities will include responding to customer inquiries via multiple channels, including email, live chat, and phone, with a focus on resolving technical issues, answering product-related questions, and guiding users through platform functionalities. You will meticulously document customer interactions, troubleshooting steps, and resolutions in the company's CRM system, maintaining accurate and up-to-date records. This role requires a deep understanding of the product, enabling you to provide clear, concise, and helpful advice.
You will be expected to troubleshoot complex technical problems, escalating issues to higher-level support or development teams when necessary, and ensuring follow-up until resolution. Proactively identifying trends in customer issues and providing feedback to the product and engineering teams to drive improvements will be a key aspect of this position. Creating and updating support documentation, FAQs, and knowledge base articles to empower customers and fellow support agents will also be an important contribution.
The ideal candidate will have a minimum of 2 years of experience in a customer support or technical helpdesk role, preferably within the technology sector. Exceptional written and verbal communication skills are paramount, with the ability to explain technical concepts clearly to non-technical users. Proficiency in using ticketing systems (e.g., Zendesk, Intercom) and CRM software is essential. A strong aptitude for troubleshooting and problem-solving, combined with patience and empathy, is required. You must be a self-motivated individual, capable of managing your time effectively and working autonomously in a remote environment. A stable internet connection and a dedicated workspace are necessary prerequisites.
This is an excellent opportunity for a customer-focused individual passionate about technology and delivering superior service. If you thrive in a remote-first culture and are eager to contribute to a dynamic company in **Coventry, West Midlands, UK**, we encourage you to apply and become an integral part of our client success journey.
Your primary responsibilities will include responding to customer inquiries via multiple channels, including email, live chat, and phone, with a focus on resolving technical issues, answering product-related questions, and guiding users through platform functionalities. You will meticulously document customer interactions, troubleshooting steps, and resolutions in the company's CRM system, maintaining accurate and up-to-date records. This role requires a deep understanding of the product, enabling you to provide clear, concise, and helpful advice.
You will be expected to troubleshoot complex technical problems, escalating issues to higher-level support or development teams when necessary, and ensuring follow-up until resolution. Proactively identifying trends in customer issues and providing feedback to the product and engineering teams to drive improvements will be a key aspect of this position. Creating and updating support documentation, FAQs, and knowledge base articles to empower customers and fellow support agents will also be an important contribution.
The ideal candidate will have a minimum of 2 years of experience in a customer support or technical helpdesk role, preferably within the technology sector. Exceptional written and verbal communication skills are paramount, with the ability to explain technical concepts clearly to non-technical users. Proficiency in using ticketing systems (e.g., Zendesk, Intercom) and CRM software is essential. A strong aptitude for troubleshooting and problem-solving, combined with patience and empathy, is required. You must be a self-motivated individual, capable of managing your time effectively and working autonomously in a remote environment. A stable internet connection and a dedicated workspace are necessary prerequisites.
This is an excellent opportunity for a customer-focused individual passionate about technology and delivering superior service. If you thrive in a remote-first culture and are eager to contribute to a dynamic company in **Coventry, West Midlands, UK**, we encourage you to apply and become an integral part of our client success journey.
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4
Remote Customer Support Specialist
CV1 Coventry, West Midlands
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Are you a customer-centric individual with exceptional communication skills and a passion for problem-solving? Our client is looking for dedicated Customer Support Specialists to join their growing team in a fully remote capacity. This role offers the flexibility to work from the comfort of your home office, serving a diverse customer base across the UK. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to ensure a high level of customer satisfaction. This is an exciting opportunity to contribute to a positive customer experience in a remote-first environment.
Your Responsibilities:
Your Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve technical issues and product-related questions.
- Provide detailed information about products and services.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate customer records and interaction logs in the CRM system.
- Identify opportunities to improve customer experience and provide feedback to the team.
- Adhere to company policies and procedures, ensuring customer data privacy.
- Proactively engage with customers to offer support and gather feedback.
- Develop a deep understanding of our client's offerings to provide expert advice.
- Contribute to building a strong online community and knowledge base.
- Work collaboratively with team members to achieve departmental goals.
- Continuously strive to exceed customer expectations in every interaction.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced remote setting.
- A patient, empathetic, and customer-focused attitude.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Reliable internet connection and a dedicated workspace suitable for remote work.
- Ability to adapt quickly to new technologies and processes.
- Experience with (Specific Software/Product relevant to the fictional company) is advantageous.
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5
Senior Customer Support Specialist
CV1 2AA Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing tech company, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their fully remote team. This is an exceptional opportunity to become an integral part of a company that values innovation, collaboration, and exceptional customer care. You will be responsible for providing first-line technical assistance and support to clients, ensuring their seamless operation and satisfaction with our client's cutting-edge products.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software and hardware, escalating complex problems to senior technical staff when necessary.
- Guide customers through problem-solving processes, offering clear and concise instructions.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and maintain a deep understanding of our client's product suite to effectively troubleshoot and advise customers.
- Contribute to the creation and improvement of knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to the product development team for continuous improvement.
- Assist in training new support team members.
- Proactively identify opportunities to enhance the customer experience and drive customer loyalty.
- Uphold the company's commitment to providing world-class customer service, acting as a brand ambassador.
Qualifications:
- Proven experience in a customer support or helpdesk role, preferably in a technical environment.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- A proactive approach to problem-solving and a keen eye for detail.
- Demonstrated ability to work independently and as part of a distributed team.
- High school diploma or equivalent; a degree in a related field is a plus.
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6
Senior Customer Support Specialist
CV1 2GW Coventry, West Midlands
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their dedicated, fully remote team. This role is crucial in providing exceptional support to our diverse customer base, resolving complex issues, and acting as a point of escalation for more challenging queries. You will be instrumental in maintaining high customer satisfaction levels and contributing to the continuous improvement of our support processes. The ideal candidate will possess excellent communication skills, a patient demeanour, and a passion for problem-solving. You will be working across multiple communication channels, including email, live chat, and phone, ensuring timely and accurate responses.
Key Responsibilities:
The successful candidate will have a proven track record in customer service, with at least 3 years of experience in a similar role. Strong analytical and problem-solving skills are essential, as is the ability to remain calm and professional under pressure. You should be highly organised, self-motivated, and able to manage your workload effectively in a remote setting. Familiarity with CRM software and helpdesk ticketing systems is a must. This is a remote position, ideal for someone who thrives in an independent working environment and values flexibility. The role is based in Coventry, West Midlands, UK , but will be performed entirely remotely.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, chat, and phone with professionalism and efficiency.
- Investigate and troubleshoot complex customer problems, identifying root causes and implementing effective solutions.
- Provide clear and concise explanations of product features, services, and policies to customers.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product and service improvement teams.
- Assist in training and mentoring junior customer support representatives.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Contribute to the development and implementation of new customer support strategies and initiatives.
- Maintain a high level of product knowledge to effectively assist customers.
- Proactively identify opportunities to improve the customer experience and support processes.
The successful candidate will have a proven track record in customer service, with at least 3 years of experience in a similar role. Strong analytical and problem-solving skills are essential, as is the ability to remain calm and professional under pressure. You should be highly organised, self-motivated, and able to manage your workload effectively in a remote setting. Familiarity with CRM software and helpdesk ticketing systems is a must. This is a remote position, ideal for someone who thrives in an independent working environment and values flexibility. The role is based in Coventry, West Midlands, UK , but will be performed entirely remotely.
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7
Remote Customer Support Specialist
B1 1BB Birmingham, West Midlands
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their expanding global support team. This is a fully remote position, offering you the flexibility to work from anywhere within the UK. You will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries across various communication channels, including email, chat, and phone. Your role will involve understanding customer needs, troubleshooting technical issues, guiding users through product features, and processing requests efficiently and accurately. We are looking for individuals who are passionate about delivering outstanding customer service, possess excellent communication skills, and thrive in a remote work environment. You will need to be a proactive problem-solver, capable of working independently and managing your time effectively to meet service level agreements. Training on our client's products and services will be provided, but a strong foundation in customer service principles and a willingness to learn are essential. You will be part of a supportive virtual team, with regular opportunities for collaboration and professional development. This role requires a stable internet connection and a dedicated workspace conducive to providing professional customer support. We value individuals who are patient, articulate, and have a genuine desire to help others. If you are a motivated self-starter looking for a rewarding career in customer support with the convenience of remote work, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Diagnose and resolve technical issues and product-related queries.
- Provide clear and concise instructions and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Identify trends in customer issues and provide feedback to the product development team.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to all company policies and procedures regarding customer support.
- Participate in virtual team meetings and training sessions.
Qualifications:
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Self-motivated and able to work independently with minimal supervision.
- A reliable internet connection and a suitable home office setup.
- Experience with (mention specific industry software if applicable, e.g., SaaS platforms) is a plus.
- Must be legally eligible to work in the UK.
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8
Customer Support Team Lead
CV1 2DT Coventry, West Midlands
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Support Team Lead to join their thriving customer service department in Coventry, West Midlands, UK . This role is instrumental in ensuring exceptional customer experiences by leading and developing a team of customer support specialists. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles. Responsibilities include managing the day-to-day operations of the support team, setting performance goals, monitoring key metrics, and providing coaching and training to enhance team performance. You will be responsible for resolving escalated customer issues, identifying trends in customer inquiries, and collaborating with other departments to implement service improvements. A passion for customer satisfaction, problem-solving abilities, and experience with customer support software are essential. This role offers a hybrid working arrangement, combining office-based collaboration with the flexibility of remote work. If you are a results-oriented leader dedicated to delivering outstanding customer service, this is an excellent opportunity.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a team of customer support representatives.
- Manage daily team operations, ensuring efficient handling of customer inquiries.
- Set performance targets and monitor team KPIs, such as response times and customer satisfaction scores.
- Handle and resolve complex or escalated customer issues promptly and effectively.
- Identify customer service trends and work with relevant departments to implement improvements.
- Conduct regular team meetings and provide constructive feedback.
- Develop and deliver training programs for new and existing team members.
- Ensure adherence to company policies and customer service standards.
- Contribute to the development and refinement of customer support processes.
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and motivational skills.
- Proficiency in using CRM and customer support ticketing systems.
- Exceptional communication, listening, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience with performance management and quality assurance in a contact center environment.
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9