What Jobs are available for Customer Service Representatives in Stroud?

Are you looking for a customer-facing role with variety? Do you have a passion for driving and the ability to confidently engage in upbeat conversations with new people?

This is the perfect role for you!

• Position: Driving Field Agent

• Location: Cheltenham

• Hourly rate: 12.55

• Duration: Till 17/12/2025

• Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)

• Contract type: Temporary (weekly pay through Randstad)

• Randstad contact: The team on (phone number removed)

Requirements:

• Valid UK Driving License

• Owned Car

• Willing to complete a DBS

• Willing to obtain business car insurance

• Willing to travel up to 40 miles

Competencies required:

• Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys

• Self-disciplined, self-motivated, and happy to work with minimum supervision.

• Be proficient in the use of laptop and smartphone

• Can demonstrate ability to be organised with well-developed planning skills

• Proficient in using laptop and smartphone to receive, view and input information

Benefits:

• 0.45p per milage
• 1 meal per 5 hours, (7.50), 2 meals per 10 hours (15)

If you are interested but email or call (phone number removed)

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

**Assistant Manager, Sales Customer Support**
**Onsite-Cheltenham.**
**Salary up to £** **48** **k subject to skills & experience, plus a fantastic benefits package including** **cycle to work, EV leasing, staff discounts and** **company bonuses.**
Designing award-winning products for our market-leading brands - Mira Showers, Rada and Recoup - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it's who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you'll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you're part of the Kohler Mira community - a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this!)
But, to get to where we want to be, we are looking for an Assistant Manager for our Sales Customer Support Operations. **Find out more below!**
**Opportunity**
The Assistant Manager - Sales Customer Support is responsible for managing a team of Account Handlers that deliver frontline Sales Support across our UK brands. These Account Handers are responsible for processing customer orders and there is a requirement for them to be multiskilled and able to handle all types of customer contact and account.
You will be a key stakeholder in the day-to-day management of all our sales customer facing activity and have the ability to assist in other areas of Customer Service Operations when required.
You will be required to work closely with your peers across the wider Service Operations teams to ensure that there is a unified approach to managing your teams and delivering the best possible service to our customers.
Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole Kohler Mira UK product range.
Core duties include management of a team of up to 12 Account Handlers, coaching and developing all associates once training is completed. Ensuring call, email and order processing quality meets the expected standard and drives value add opportunities (both customer and business). You will also be responsible for setting expectations, action plans, driving positive development of all team members and handling all people related activities within your team and manage day to day operations within the Sales Customer Service contact centre.
You will be required to learn to a basic level all Sales Customer Service processes, enabling you to confidently handle the queries from the team. You will be a main point of escalation for any queries/complaints that occur from our customers.
You will be responsible for engaging with key stakeholders through the Sales process including Sales, Logistics and demand planning to ensure alignment of communication and performance expectations for all accounts ensuring that customer and business impact is a consideration in what the Sales Customer Service team deliver.
As the Assistant Manager - Sales Customer Services you will be a contributor to the root cause analysis function that drives continuous improvement within the Sales Customer Services environment.
In this role you would be expected to work a 37.5-hour week shift, providing cover between Monday and Friday.
**Basic Responsibilities**
+ Deliver coaching to all team members, driving continuous improvement in overall results.
+ Performance management of all team members, ensuring that issues are identified and resolved at the earliest possible opportunity.
+ Action planning and delivery of initiatives that drive performance improvements across the wider service operation.
+ Quality assessment of calls and emails for the team, ensuring feedback is given in a timely and constructive manner.
+ Coordinating recruitment and training of new hires, working closely with the Contact Centre Trainer to deliver high quality customer services to the Kohler Mira consumer.
+ Devise innovative ways to increase team motivation and recognition of excellence.
+ Manage the absence of the team in accordance with Kohler Mira procedures, ensuring that people are treated fairly, and any ongoing issues are resolved.
+ Ability to step in and cover any team within the Contact Centre (including Planning) as and when required.
+ Ability to cover certain elements of the Service Operations Manager - Resource, Planning and Internal Sales role during their absence from the floor.
+ Work closely with the Sales Team to ensure that all customer relationships are developed and maintained within contracted terms of business and obligations.
+ Evolve the relationships between Account Handler, Sales Managers and the Customer Account advisors to deliver customer service excellence.
+ Provision of comprehensive Sales support including sales order processing, answering of customer queries, sales support (including proactive selling opportunities), order fulfilment, invoice discrepancy resolution, proof of delivery requests and customer returns in an efficient and effective manner following defined performance parameters.
+ Investigating, resolving and monitoring of customer complaints ensuring Kohler's customer communication protocols are always observed.
+ Work closely with demand management and external sales teams to better appreciate customer relationships, strategies and processes using knowledge gained to drive continuous improvement.
+ Proactively manages the customer order book, liaising with production / supply chain to check stock level and/or assess delivery timing where product availability may be of concern.
+ Provide recommendation and change based on best practice and continual improvement across all elements of the Internal Sales Team
**Skills/Requirements**
+ Provenmanagement experienceinaSalesContact Centre environment.
+ Ability to display high standards of customer service under pressure
+ Strong people motivation skills that drive people to deliver the required results that focus on the customer and their requirements
+ Self-motivated decision maker that isn't afraid to do the right thing
+ Solution driven with an emphasis on matching the right business outcomes to the needs of the customers and team members
+ Desire to collaborate across Customer Service and Sales functions and with the wider organisation
+ Computer Literacy: Microsoft Outlook, Word and Excel at a basic level is required. Salesforce and SAP working knowledge is an advantage
+ Organisational skills that facilitate the smooth running of the Sales Customer Contact Centre daily
+ Actively collaborate across Customer Service and Sales functions and with the wider organisation
+ Desire to learn the technical aspects of the Kohler Mira UK product range will greatly assist in the ability to support our customers and team members
**We can offer you a lot in return!**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us**
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact
Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
#LI-RJ1
#LI-Onsite

Summary:

We are delighted to be partnering with a well-established, family run organisation that delivers essential fuel services and heating support to homes and businesses across the region. They are now seeking a personable Customer Service Advisor to join their team.

Key Responsibilities:

• Answering incoming calls and providing first-line customer support
• Taking fuel orders over the phone and raising tickets for processing
• Coordinating orders with the Transport team for delivery
• Processing payments over the phone
• Directing calls to the relevant departments and handling group orders
• Transferring tickets to other depots and managing repeat order tickets
• Maintaining regular internal communication
• Supporting with other duties as required

About You:

• Experience in a similar role is desirable
• Previous inbound telephone and customer service experience
• Strong administrative, organisational, and IT skills
• Excellent communication skills
• Awareness of data protection principles
• Motivated to learn and grow within the business
• Able to work under pressure and prioritise workload effectively

What We Offer:

• 22 days holiday plus bank holidays
• Discretionary annual bonus
• Full training and development opportunities
• 2x annual salary life cover
• Company pension scheme
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.

Customer Service Manager

Salary 30k dependent on skills and experience

Location office based daily Cheltenham GL50

Full time

What We Offer:

• Salary £30k/annum
• Company pension scheme
• Cycle to work scheme
• Health Care Cashplan
• 30 days holiday including bank holidays

Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.

About Us:

&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.

The Team You Will Be Leading:

&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.

The Role:

Customer Support Management

• Oversee day to day customer service across email, live chat, phone, and social channels.
• Lead, support, and mentor the customer service team, including onboarding, training, and performance management.
• Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.

Customer Experience & Continuous Improvement

• Review and optimise processes for handling queries, returns, exchanges, and complaints.
• Ensure all customer interactions align with brand tone of voice and values.
• Use customer feedback and data to identify and resolve pain points in the online experience.
• Collaborate with Operations to improve fulfilment and return workflows.

Cross-Functional Collaboration

• Work closely with Marketing to align on promotions, campaigns, and communications.
• Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).
• Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.

Reporting & Insights

• Monitor and report on customer service KPIs.
• Provide regular insights to leadership to inform product and operational strategy.
• Track customer sentiment and share trends to help shape brand decision-making.

Skills & Attributes

• Strong leadership and people management skills.
• Excellent written and verbal communication; customer-first mindset.
• Calm and solution-oriented under pressure.
• Highly organised, detail-driven, and process focused.
• Strong commercial awareness of online retail and fashion environments.

Your Experience:

• 3+ years’ experience managing customer service in fashion, retail, or e-commerce.
• Proven track record of leading a small-to-mid-sized team.
• Demonstrable success in improving customer satisfaction and optimising processes.
• Familiarity with Shopify e-commerce platforms
• Experience with HubSpot helpdesk/ticketing systems

If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.

&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.

We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you!

Customer Service Administrator - Nationwide Service Provider – Avonmouth, Bristol – Salary: £25,500 - £29,000 + 20 days holiday + bank + pension + life assurance

• Do you have previous experience of working within a customer service administration, customer operations or customer support role?
• Would you describe yourself as being highly organised, methodical with a strong attention to detail?
• Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for so read on………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.

As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.   

You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.

Customer Service Administrator Quedgeley, Gloucester

If you have any e-commerce experience, this is definitely the job for you!

Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth. Offering fantastic Monday - Friday hours, this one isn't to be missed!

The successful Customer Service Administrator should have:

• Previous experience in a customer service, sales, or office-based role
• E-commerce experience is very desirable.
• Strong communication and interpersonal skills, with excellent written grammar
• Good IT literacy and confidence using online systems
• The ability to work effectively under pressure and manage multiple tasks
• A proactive attitude, team spirit, and a sense of humour

In this role, the Customer Service Administrator will be responsible for:

• Answering customer service and sales calls, providing professional support and advice
• Responding promptly to customer emails and managing customer expectations
• Assisting with or generating quotes and processing payments
• Handling general customer queries and resolving issues efficiently
• Supporting the wider sales and customer service team with administrative tasks

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £27,000 plus a range of excellent benefits including casual dress, company pension, employee and store discounts free on-site parking and regular company events.

If you are a customer-focused, organised, and enthusiastic team player seeking your next challenge in a friendly and fast-paced environment, apply now to be considered for this exciting opportunity!

COM1

Customer Service Administrator Quedgeley, Gloucester

Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth.

Please note, this is a full onsite job. There's no hybrid and you must hold a full uk driving licence and have access to your own vehicle.

The successful Customer Service Administrator should have:

• Previous experience in a customer service, sales, or office-based role
• Strong communication and interpersonal skills, with excellent written grammar
• Good IT literacy and confidence using online systems
• The ability to work effectively under pressure and manage multiple tasks
• A proactive attitude, team spirit, and a sense of humour

In this role, the Customer Service Administrator will be responsible for:

• Answering customer service and sales calls, providing professional support and advice
• Responding promptly to customer emails and managing customer expectations
• Assisting with or generating quotes and processing payments
• Handling general customer queries and resolving issues efficiently
• Supporting the wider sales and customer service team with administrative tasks

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £27,000 plus a range of excellent benefits including casual dress, company pension, employee and store discounts free on-site parking, regular company events.

If you are a customer-focused, organised, and enthusiastic team player seeking your next challenge in a friendly and fast-paced environment, apply now to be considered for this exciting opportunity!

COM1

Customer Service Administrator

Cirencester

Permanent

Up to £25,500

Customer Service Administrator required by prestigious client, based near Cirencester. The successful Customer Services Administrator will deliver outstanding customer service, resolving queries whilst maintaining compliance at all times.

Main Duties: Customer Service Administrator

• Answering telephone calls, resolving queries and maintaining accurate records.
• Carrying out a range of administration tasks.
• Onboarding of new customers whilst maintaining compliance to company and industry standards.
• Supporting the sales team with responding to enquiries from prospective customers.
• Maintaining accurate records.

The successful candidate will be able to demonstrate the following: Customer Service Administrator

• A background within a similar role, answering high volumes of calls.
• A confident communication style, able to relate to people at all levels.
• The ability to thrive in a fast paced environment.
• Highly organised, able to prioritise own workload.
• The ability to maintain client confidentiality.
• Strong administration and customer care skills.
• Fully competent with Microsoft Office.

What we can offer: Customer Service Administrator

• Enhanced Pension
• Additional leave for charity work
• Hybrid working opportunity

If you are already a Customer Service Administrator, Customer Services Assistant, Sales and support assistant you may also be suitable for this role.

Please contact Anna Hinton (phone number removed) (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Title: Customer Service Support

Job Type: Permanent

Location: Gloucester

Salary: up to £29,000

Working Hours: Monday to Friday 8:30am – 5:00pm

Core Commercial are excited to be supporting a local business with a new Customer Service position.

The purpose of the role is to support the small and busy team with sales and customer service tasks. The successful individual needs to be flexible, hardworking, and happy to work at a rural location. It is essential to have your own transport and be committed to working within a small team.

Customer Service Advisor / Support Key Responsibilities:

• Answer the telephone, relay messages, take orders and answer queries
• Sales Calls / Customer contact
• Support the office during peak times with quotations and invoicing
• Administration of price lists and sales documentation

Customer Service Advisor / Support Secondary Responsibilities:

• Plan, create and deliver marketing campaigns across digital and print
• Promote the Company services and products on all social media platforms
• Maintain the Company website
• Ensuring the brochure content is up to date and order when necessary
• Mailshots via email and post

If you’re an experienced Customer Service professional , then click apply today!