1852 Customer Service Representatives jobs in Warrington

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
-33,000 - 36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management : Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery : Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning : Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development : Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building : Develop a deep understanding of each client's business, brand, and sector.
• Collaboration : Work closely with colleagues across departments on multi-channel campaigns.
• Reporting : Provide clear, detailed monthly reports and regular performance updates.
• Innovation : Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets : Deliver against agreed upsell/cross-sell targets.
• Accountability : Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What's on Offer

• Competitive salary of 33,000 - 36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG.

• Company death in service scheme on completion of probationary period (4 x basic salary).
• 3% Employer Pension Con.

WHJS1_UKTJ

Job summary

First Intuition (FI) is a fast-growing Ofsted rated ‘outstanding’ provider of accountancy training and apprenticeships. Working at FI, you can look forward to great long-term career prospects, and the opportunity to participate in our company bonus and share schemes.

You will provide administrative support to several top employers across FIs client portfolio, supporting them with activity such as proactive course bookings, maintaining learner records, providing client reporting, answering queries and other related tasks. In this role you will work with external clients but also various teams across the business giving you the opportunity to build strong working relationships to help us to deliver high quality service. In addition, during our peak onboarding periods, you will provide support to our Apprenticeships Admissions Manager and Head of Client Services to ensure the accurate and timely onboarding of apprentices onto their apprenticeship programmes.

We offer a genuinely competitive salary (£23,400) with eligibility for an annual bonus. Plus, hybrid working (home based / in our Manchester centre) and rewards and benefits that are hard to beat - not least working in a supportive, friendly and growing culture where your own skills will be valued too, and your career goals will be nurtured. That’s priceless, and it’s one of the reasons we’re so successful.

If you want to share in our success… of course you do… and you feel you have the talent we’re looking for, then read on, and click now to complete our application form.

You probably want to know more about FI before you complete your application. Please check out our website here: and our Careers Page here: to find out about who we are, and learn about the fantastic benefits our employees enjoy.

As a Client Services Assistant at First Intuition, you will have the opportunity to.

• Act as the first point of contact for enquiries from students and their employers relating to course administration and provide appropriate advice and guidance.
• Maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
• Support Client Relationship Managers with data collection, implementation of programme changes and sharing feedback/highlighting issues.
• Collaborate with the Apprenticeships Admissions Manager and Client Relationship Managers to create apprenticeship programme planners and ensure their accuracy.
• Work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service.
• Ensure the accurate data entry of apprentice details and course bookings onto a variety of systems.
• Draft various apprenticeships enrolment forms onto our enrolment system.
• Track, chase and report on outstanding actions relating to the onboarding process.
• Produce reports on student and client information.
• Support additional work as required by management from time to time.

Requirements

Qualifications and Skills:

Essential:

• Excellent attention to detail and accurate data entry processing skills.
• Effective communicator with excellent interpersonal skills.
• Analytical thinking.
• Strong organisational and time management skills.
• Ability to manage own workload and work under pressure during busy onboarding periods.
• Computer literate.
• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Desirable:

• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Benefits

• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Company bonus and share scheme
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

Client Services Coordinator (Construction)

25,000 - 28,000 + Progression + Training + Development + Company Benefits & Perks Package

Bolton

Are you a receptionist, administrator, or help desk advisor with experience in the construction or engineering industries?

Do you want to join a fast-growing company offering unmatched opportunities for growth and progression?

This construction company specialises in refurbishments and redevelopments across the UK. They work with exciting clients such as Manchester City, and on major property developments in residential and commercial.

On offer is the chance to become a fundamental asset to the team. You will play a key role in commercial growth by overseeing projects from initiation through to completion, maintaining project plans, and monitoring budgets, progress, and timelines to ensure successful completion.

The Role:

• Handling maintenance schedules
• Ensure that the CRM system is accurately updated
• with all relevant project data, including client communications and progress updates
• Data entry and management
• Handling client enquiries
• Managing directorial appointments

The Person:

• Previous experience in an administrative role, preferably within a busy construction or facilities management setting

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Reference Number: BBBH21707

Keywords: Helpdesk, ServiceDesk, Administrator, Sales, Building Services, Construction, Management, Project Management

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Client Services Coordinator (Construction)

25,000 - 28,000 + Progression + Training + Development + Company Benefits & Perks Package

Bolton

Are you a receptionist, administrator, or help desk advisor with experience in the construction or engineering industries?

Do you want to join a fast-growing company offering unmatched opportunities for growth and progression?

This construction company specialises in refurbishments and redevelopments across the UK. They work with exciting clients such as Manchester City, and on major property developments in residential and commercial.

On offer is the chance to become a fundamental asset to the team. You will play a key role in commercial growth by overseeing projects from initiation through to completion, maintaining project plans, and monitoring budgets, progress, and timelines to ensure successful completion.

The Role:

• Handling maintenance schedules
• Ensure that the CRM system is accurately updated
• with all relevant project data, including client communications and progress updates
• Data entry and management
• Handling client enquiries
• Managing directorial appointments

The Person:

• Previous experience in an administrative role, preferably within a busy construction or facilities management setting

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Reference Number: BBBH21707

Keywords: Helpdesk, ServiceDesk, Administrator, Sales, Building Services, Construction, Management, Project Management

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Client Services Account Manager on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.

Join Barbour ABI and get the best of both worlds  

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 18 countries.

The challenge awaiting you:  

This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client.

Key Accountabilities:

• Provide an unrivalled account management service to your allocated set of clients.
• Understand your clients and match their needs to the Barbour ABI product portfolio.
• Achieve monthly revenue targets on account renewals.
• Proactively seek growth opportunities within your portfolio of accounts.
• Achieve relevant KPI’s
• Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
• Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
• Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
• Provide feedback from clients to the business, so we can continually improve our offering.
• Accurately log your client interactions on the CRM system.
• Understand and communicate regular product updates to your clients.

Requirements

• Experience in a similar Client Services / Account Management role
• Excellent customer service skills and the ability to build strong and long lasting relationships with clients
• Determined to exceed sales targets and objectives
• Good objection handler
• Self-motivated and determined
• Excellent attention to detail
• Excellent administrative skills
• Strong planning, organisation and time management skills
• Capable of working under pressure to tight deadlines

Benefits

• Salary: £26,500 per annum
• Generous commission scheme
• Hybrid working for everyone
• 3pm finish on a Friday
• 25 to 30 days holiday
• Day off for your birthday
• Purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities?  Don't wait any longer and join Infopro Digital's community of professionals!

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.  

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.

#INDPREM

• Respond promptly and professionally to customer inquiries across multiple channels (phone, email, live chat).
• Troubleshoot and resolve customer issues related to orders, products, account management, and website functionality.
• Provide clear and concise information regarding products, services, and company policies.
• Escalate complex issues to appropriate departments when necessary, ensuring timely follow-up.
• Document all customer interactions accurately and comprehensively in the CRM system.
• Identify trends in customer inquiries and provide feedback to management for service and product improvements.
• Assist customers with navigating the website and completing purchases.
• Maintain a high level of product knowledge to effectively assist customers.
• Strive to achieve and exceed customer satisfaction targets.
• Contribute to a positive and collaborative team environment.

• Previous experience in a customer service or helpdesk role is essential.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to remain calm and professional under pressure.
• Excellent time management and organizational skills.
• A customer-centric attitude with a passion for delivering outstanding service.
• Ability to work effectively both independently and as part of a team.
• Familiarity with e-commerce platforms is an advantage.
• Adaptability to learn new systems and processes quickly.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Diagnose and resolve technical issues, providing clear and concise solutions.
• Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
• Document all customer interactions and issue resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of our products and services.
• Assist in training and onboarding new customer support representatives.
• Proactively identify trends in customer issues and suggest improvements to products or services.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Represent the company in a positive and professional light at all times.
• Collaborate with cross-functional teams to address customer needs.

• Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Proficiency in using CRM software and support ticketing systems.
• Ability to work independently and as part of a team.
• Experience in mentoring or supervising junior staff is a plus.
• Familiarity with (mention a relevant industry, e.g., SaaS, e-commerce) is advantageous.
• A proactive approach to customer satisfaction and issue resolution.

• Lead, coach, and motivate a team of customer support representatives to achieve performance targets.
• Oversee daily operations of the customer support department, ensuring efficient workflow and timely issue resolution.
• Handle escalated customer inquiries and complaints, providing prompt and effective solutions.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implement improvements.
• Develop and deliver training programs to enhance team members' product knowledge and service skills.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Identify trends in customer issues and collaborate with other departments to implement process improvements.
• Ensure adherence to company policies, procedures, and service level agreements.
• Contribute to the development of knowledge base articles and support documentation.
• Foster a collaborative and positive team culture, encouraging professional development.
• Assist in the recruitment and onboarding of new customer support staff.
• Report on team performance and customer service metrics to senior management.