1029 Customer Service Representatives jobs in Washington

T he Role and Department

As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.

The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.

The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be 8.30-16.30 or 14.20-22.30 during term time and 8.30-16.30 or 10.30-18.30 outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.

Customer Support Coordinator
Location: Sunderland
Salary: £25,000 - £27,000 per annum
Contract Type: Full-time, Permanent
Benefits: 23 days annual leave + bank holidays, competitive benefits package (see leaflet attached)

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, problem-solving environment? Were r.

WHJS1_UKTJ

Company Benefits

• The opportunity to work with an award-winning team who are at the pinnacle of their industry
• Incredibly friendly team working environment
• ASAP start
• Easily Accessible offices and free onsite parking.
• Monday Friday working hours and early finish on Fridays!

The Company you will be working for ;

MTrec Recruitment are proudly representing our industry leading client on their search for a Te.

WHJS1_UKTJ

Central Employment Commercial division are working with an established family-ran Manufacturing specialist, with a true global customer and supply chain footprint. They have a new role for a Customer Support & Marketing Associate, working alongside the Sales & Marketing Director.

As a Customer Support & Marketing Associate, you will be assisting with a number of key customers to ensure the accounts run smooth and to the high levels of customer service they require, email marketing campaigns, product visuals (Canva software) and to oversell eCommerce stock levels for two related eCommerce websites.

Your main duties and responsibilities will be:-

• Providing support to a number of key export customers
• Building relationships with the customer to be the main contact for organising orders and ensuring a smooth experience is provided
• Liaising with carriers to then provide customers with delivery information
• Checking and quality checking specific orders
• Oversee Email Marketing campaigns and calendars via Mailchimp
• Support on the Sales & Marketing Director on eCommerce website sales and stock levels

Candidates should have the following background & experience:-

Candidates will ideally be from a logistics or manufacturing background, however candidate applications from other sectors will also be considered.

• Outstanding Customer Service skills
• Sales order processing
• Experience or willingness to learn Email Marketing campaigns (Mailchimp platform)
• eCommerce sales and stock order level understanding
• Positive attitude
• Strong organisational skills
• Fantastic telephone manner
• Ability to easily build relationships, both internal and external
• IT literate (MS Office, internet, email systems)
• Experience or willingness to learn Canva design software

• Responding to customer inquiries promptly and accurately via multiple channels.
• Diagnosing and resolving technical issues for our diverse customer base.
• Maintaining detailed records of customer interactions and resolutions in the CRM system.
• Collaborating with technical and product teams to resolve escalated issues.
• Providing feedback to product development based on customer trends and issues.
• Training and mentoring junior support staff.
• Creating and updating knowledge base articles and FAQs.
• Identifying opportunities to improve the customer experience.
• Meeting and exceeding key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.

• Responding to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Troubleshooting and diagnosing customer issues, providing clear and concise solutions.
• Maintaining accurate records of customer interactions and transactions.
• Developing and updating knowledge base articles and FAQs.
• Training and mentoring junior support staff.
• Identifying trends in customer issues and providing feedback to product development teams.
• Collaborating with other departments to ensure a seamless customer experience.
• Adhering to service level agreements (SLAs) and company policies.

• Provide advanced technical support to customers via multiple channels (phone, email, chat).
• Troubleshoot and resolve complex customer issues related to software and hardware.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Mentor and train junior customer support representatives.
• Contribute to and maintain the customer knowledge base and FAQs.
• Identify recurring customer issues and provide feedback for product and process improvements.
• Escalate unresolved issues to appropriate departments or senior management.
• Ensure timely and effective resolution of customer inquiries, meeting service level agreements (SLAs).
• Gather customer feedback to enhance service delivery.

• Proven experience in a senior customer support or technical support role.
• Experience in the technology or SaaS industry is highly desirable.
• Excellent troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency with CRM and ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Customer-centric mindset with a high degree of empathy and patience.
• Experience in mentoring or training team members is a plus.
• Ability to work effectively in a hybrid work environment.