What Jobs are available for Customer Service Representatives in Watford?
Showing 114 Customer Service Representatives jobs in Watford
Client Relations Manager (Acquiring)
Posted 15 days ago
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Job Description
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role:
Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Reporting Line: This role reports directly to the Group Chief Growth Officer
Key responsibilities:
As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:
- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
- Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
- Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
- Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
- Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
- Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.
Who You Are:
You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.
- Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
- Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
- Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
- Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
- Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
- Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
- Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
- Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success
The perks of being a payabl.er:
- Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
- Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
- Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
- Speak Like a Local: Greek language classes, offered twice a week for all team members.
- Shop and Save: Get exclusive access to a discount card at various local businesses.
- Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
- Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
- Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
- Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
- Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.
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European Client Relations - French Speaking
Posted 14 days ago
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Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
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UK Customer Technical Call Center Manager
Posted 14 days ago
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Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Customer Support Associate
Posted today
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Job Description
Hi, we're Bloom & Wild. We don't just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It's being there for the highs. Stepping up for the lows.
We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp – committed to making long-term positive change for our community, and the world around us.
Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we've fulfilled and delivered over 20 million orders (and counting), making us the largest direct to consumer flower business in Europe.
Now home to a family of 3 beautiful brands, we're driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
Customer Delight Team @ Bloom & Wild Group
With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.
- Do you love to be in contact with people, take problems seriously, and strive for solutions?
- Do you have a friendly personality and like to make people happy?
- Are you proactive and like to work in a dynamic environment?
Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction
In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of both the Dutch and UK teams you'll handle requests from both Dutch-speaking and English-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our Dutch and British customers via email, whatsapp and phone. From time to time we will also ask you to jump into our German email queues (you can answer in English or Dutch, we are working with a great translation tool).
You will also be responsible for coordinating Dutch deliveries in the Netherlands and you will be in contact with logistics partners to provide our customers with up-to-date information. It is essential that you can think in a solution-oriented way and are able to act independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away.
We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person.
Please note that this role requires fluent German language skills.
What you'll be doing:
A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties
- You'll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role
- Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week and in a pattern across weekends too.
- Strong verbal communication and writing skills in German (fluent) as well as English as you will work to support customers in both languages
- A background in a customer service-oriented position is a plus
- Comfortable working towards quality and productivity targets
- A solution-oriented and friendly attitude as well as a kind nature
- Proactive and definite 'can do' attitude.
- These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you.
Belonging @ Bloom & Wild
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.
Our ways of working
We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.
We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you'll agree this with your manager.
Whether it's through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.
We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other
Work that works for you
To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
Our perks and benefits include:
25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
1 Volunteering day each year
Enhanced family leave and a workplace nursery scheme
A flexible training framework for every stage of your career
Irresistible discounts on our products, blooms & subscriptions
Share in our success with a choice to take equity options from day 1
For more information on our perks & bens, please see
Getting hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited) that we're the right move for you.
We believe in leading change for good, so if there's anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.
Bloom&WildIs this job a match or a miss?
Customer Support Advisor
Posted today
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Job Description
Role: Customer Support Advisor
Location: London W1U 2AU (with hybrid working after completion of training)
Salary: £27,020.00 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: hours PW Sunday-Thursday
Expert Heath Ltd has over 15 years of experience in leading the way in Digital Medicine. Our mission is to achieve excellence in delivering personalised and accessible healthcare on a large scale. Our algorithms are the basis of our patient-facing digital consultations and clinician-facing decision-making tool. Our algorithms power brands such as LloydsPharmacy Online Doctor, Well Online Doctor and Sexual Health London.
Role Purpose
In this role, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high-quality service in a dynamic, evolving environment. Initially office-based for a 6-8 week training period Monday to Friday, this position will transition to hybrid/contracted working pattern once training is complete. Your contracted working pattern is Sunday-Thursday.
What's in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Employee discount site
Employee assistance programme
In-house mental health support
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Hybrid working
Commitment to CPD/training
25 days annual leave
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you'll be doing?
- Deliver a discreet, responsive, and efficient service to patients.
- Prioritize patient safety and uphold the highest standards of care.
- Collaborate as part of a fast-paced, high-energy team.
- Manage high volumes of patient inquiries with accuracy and empathy.
- Confidently engage with patients over the phone, focusing on first-contact resolution.
- Use the secure internal messaging system as the primary communication tool for patient responses.
- Operate the bespoke Online Doctor OPMS system to accurately flag calls and messages, ensuring precise data collection.
- Allocate lab test results to patients and assist them in arranging relevant treatments as needed.
- Coordinate with pharmacies, labs, and GP surgeries to support patient care.
- Report and address any operational or service-related issues impacting patient satisfaction.
- Investigate and resolve complaints received via multiple channels, including secure messaging.
- Oversee patient identity verification checks through an external partner.
- Follow policies and procedures related to NHS partnerships.
- Serve as the 'voice of the customer' in business projects and expansion initiatives.
- Work cross-functionally with various departments to represent Online Doctor.
- Triage calls to other business areas as appropriate.
Who are we looking for?
- Experienced in customer service with at least 2 years in a call centre or customer facing role.
- Confident communicator who thrives on resolving patient queries over the phone and via secure messaging.
- Empathetic and energetic personality with a strong commitment to delivering first-contact resolution.
- Organised and self-motivated, able to manage high volumes of patient interactions with precision and care.
- Tech-savvy with solid skills in Outlook, Excel, Word, MS Teams, and CRM systems.
- Healthcare-aware — prior experience in a medical or digital health setting is a plus.
- Detail-oriented problem solver who can investigate complaints and support operational improvements.
- Team player ready to collaborate across departments and represent the voice of the patient in business initiatives.
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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Customer Support Analyst
Posted today
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LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamWe're a collaborative and welcoming team with diverse backgrounds, cultures, and experiences. We value mutual support, continuous learning, and knowledge sharing.
About the RoleAs a Customer Support Specialist, you'll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You'll work independently and contribute to improving support processes and customer experience.
Responsibilities
+ Investigate and resolve technical issues using data analysis and log file review
+ Reproduce customer issues in test environments and escalate when needed
+ Provide support via phone and digital channels
+ Advocate for customer needs during product development
+ Share knowledge and support colleagues across the team
Requirements
+ Working knowledge of IT systems (e.g. databases, Windows, Linux)
+ Curiosity and a proactive approach to learning new technologies
+ Experience in technical support is helpful but not required
+ Clear communication skills and a collaborative mindset
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Customer Support Specialist
Posted 1 day ago
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At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services is committed to ensuring optimal aircraft availability and mission readiness of our customers' fleets. The customer is at the forefront of all we do and their mission is our mission: keeping the world's fleet flying safely, sustainably, and efficiently. Powered by our unparalleled aerospace experience and global network, we work closely with our customers to develop and deliver the innovative solutions they rely on.
**Boeing Global Services (BGS)** is looking for a **Customer Support Specialist** to join our team in London, UK
**Position Responsibilities:**
+ Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
+ Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
+ Responsible for customer account health and providing world class customer support.
+ Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
+ Develops, prepares and delivers presentations to customers and internal organizations.
+ Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
+ Uses multiple Boeing systems in a fast-paced environment.
+ Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
+ Responds to customer inquiries and facilitates delivery problem resolution.
+ Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
+ Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
+ Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
+ Monitors and shares key performance metrics with customers and internal partners.
+ Interfaces with customers and internal Boeing resources.
**Basic Qualifications** ( **Required Skills** / **Experience):**
+ 3+ years of experience with supply chain process
+ Experience developing presentations for and presenting to executive leadership
+ Strong communication and problem-solving skills
+ Ability to work and collaborate cross functionally across multiple organizations
+ Ability for minimal travel domestically and internationally
**Preferred Qualifications** ( **Desired Skills** / **Experience** ):
+ Experience in the Aerospace industry
+ SAP knowledge
+ Engineering / Technical experience
+ Account management, customer support experience
**Becoming a Boeing Employee**
The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer:
+ Competitive salary and annual incentive plans
+ Continuous learning - you'll develop the approach and skills to navigate whatever comes next
+ Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way
+ Inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs
+ Excellent Adoption and Parental leave options
+ 23 days plus UK public holidays and a Winter Break between Christmas and New Year
+ Pension Plan with up to 10% employer contribution
+ Company paid BUPA Medical Plan
+ Short Term Sickness: 100% pay for the first 26 weeks
+ Long Term Sickness: 66.67% of annual salary from 27th week
+ 6x annual salary life insurance
+ Learning Together Programme to support your on-going personal and career development
+ Access to Boeing's Well Being Programs, tool and incentives
Applications for this position will be accepted until **Nov. 10, 2025**
**Export Control Requirements:** This is not an Export Control position.
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
Not a Shift Worker (United Kingdom)
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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Customer Support Specialist
Posted 15 days ago
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Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information to customers.
- Troubleshoot and resolve customer issues efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and relay it to relevant teams.
- Maintain a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent required.
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Customer Support Advisor
Posted today
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About Euromonitor
Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.
About the role
The Customer Support Advisor is ideal for a junior support professional looking to join an International company. The global support team are primarily responsible for supporting our customers with their online queries regarding the content and purchasing of reports alongside the development of leads for sales teams.
The Customer Support Advisor’s role is also to assist the Head of Customer Success & Digital Delivery in enhancing the user experience of Euromonitor.com resources, driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates.
Support is primarily delivered through direct communication with our clients in real time and by email. Customer Support Advisors are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website.
If you are a great communicator who is tenacious and customer focused then this could be the role for you!
The successful candidate will be part of an international team across three key time zone locations that allows Euromonitor to offer our clients 24 hour support.
Key responsibilities:
- Supporting our customers by monitoring and answering queries on Euromonitor International’s products, services and methodology. Liaising with industry research teams to answer questions or provide feedback as necessary
- Following up on leads from customers and answering their questions to promote purchases
- Assisting with purchasing and solving any issues related to orders and invoicing
- Identifying potential sales opportunities from queries through discovery and passing on leads to Sales teams
- Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related
- Collating feedback and usability recommendations, online process improvement and bug identification for internal systems
- Contributes to projects, working with others and providing input as required
- Delivering work to required standards and service levels
- Managing and maintaining CRM systems with regards to all client engagement
Requirements
- Excellent communication skills
- Good organisational and time management skills
- Customer service experience
- Understanding of the role of new technologies in improving customer service
- Tenacity and keen attention to detail
- Ability to prioritise tasks as required
- Ability to discover customer requirements and identify suitable products to meet their needs
- Experience working with Microsoft products
- Experience working with SalesForce
- Experience of website administration an advantage
- Fluent in written and spoken English, with additional languages an advantage
#LI-HYBRID #LI-AG1
Benefits
Why work for Euromonitor?
Our Values:
We seek individuals who act with integrity
We look for candidates who are curious about the world
We feel that as a community, we’re stronger together
We seek to enable people to feel empowered
We welcome candidates who bring strength in diversity
International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.
Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.
Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.
It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.
Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.
Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
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Customer Support Advisor
Posted 9 days ago
Job Viewed
Job Description
Job Type: Full Time (35 hrs per week, Mon - Fri), Permanent Contract
Location: Hybrid Working (3 days in Head Office Wembley Park HA9, 2 days WFH)
Reports to: Service Manager, dotted line responsibility to Team Leader - Customer Services
Casio Electronics Co. Limited, a leading multinational electronics company, is seeking a highly motivated and dedicated Customer Support Advisor to join our Service Centre team in the UK. At Casio we pride ourselves on launching innovative designs and leading technologies to both consumer and B2B sectors. Our products span across a variety of categories including watches, calculators, musical instruments and medical devices. Our vision is to see our brands inspire users across generations.
As a Customer Support Advisor you will provide professional, efficient and friendly customer support by handling enquiries across multiple channels including telephone, email, live chat, WhatsApp and social media; maintaining Casio's service standards and promoting a positive customer experience. This is an entry level to intermediate position designed to build product and service expertise whilst contributing to team success.
Joining Casio means stepping into an environment where you can team up with passionate and talented individuals who share our vision. Our employees are at the heart of everything we do, and we are excited to share that Casio UK has recently been recognised as a Great Place To Work . This achievement is something we take great pride in, and we are committed to continuously improving our workplace culture.
Key Responsibilities & Duties:- Respond to customer inquiries in a prompt, courteous, and accurate manner.
- Handle incoming communications through phone, email, and digital channels.
- Provide information regarding Casio's products, services, warranties, and repair options.
- Assist with Parts & Accessories inquiries, including processing orders for parts.
- Record all interactions accurately in the CRM system (Zendesk).
- Adhere to established processes and escalate any complex or unresolved issues.
- Achieve performance targets related to quality, response times, and customer satisfaction.
- Make a positive contribution to a collaborative, customer-focused team.
Requirements
- At least one year of experience in customer service, retail, or administrative positions.
- Outstanding verbal and written communication abilities.
- Strong skills in active listening and interpersonal communication.
- Effective organisational and time management capabilities.
- Proven ability to handle multiple tasks with changing priorities.
- Ability to remain calm, resilient, and professional when addressing customer complaints or inquiries.
- Willingness to learn new systems, processes, and product information, and openness to feedback for personal development.
- A positive attitude and a strong desire to grow and develop within the department.
- A collaborative team player who enjoys supporting colleagues and contributing to the success of the team.
- Basic familiarity with the Microsoft Office suite.
- Previous experience with CRM systems (preferably Zendesk) is highly desirable, but not essential as comprehensive training will be provided.
Benefits
- 25 days annual leave plus Bank Holidays
- Paid Birthday Day Off
- Competitive Salary
- Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
- Death In Service (4x salary)
- Excellent non-contributory Pension Scheme, up to 14%**
- Employee Discount, up to 50%**
- Anytime access to personal development and training courses via LinkedIn Learning
- Anytime access to retail discounts at 200+ retails (Reward Gateway)
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