What Jobs are available for Customer Service Representatives in Wath upon Dearne?

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet.

Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary £25,087.00, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of Plusnet,EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Our client is seeking a highly skilled and experienced Lead Aesthetician & Client Relations Specialist to join their dynamic, remote-first team. In this pivotal role, you will be responsible for delivering exceptional skincare treatments and consultations, while also taking a leading role in fostering strong, long-lasting relationships with our valued clientele. You will be expected to maintain the highest standards of client care, provide expert advice on product selection and treatment plans, and ensure client satisfaction at every touchpoint. As a remote-first position, you will leverage cutting-edge communication tools to connect with clients, manage their treatment journeys, and provide ongoing support. This role requires a proactive approach to identifying client needs and offering bespoke solutions.

Responsibilities include:

• Conducting in-depth skin consultations to assess client needs and recommend appropriate treatments and homecare regimes.
• Performing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and non-invasive rejuvenation therapies.
• Developing personalised treatment plans to address specific skin concerns and achieve client goals.
• Educating clients on skincare principles, product ingredients, and application techniques.
• Maintaining detailed and accurate client records, ensuring confidentiality.
• Proactively engaging with clients to build rapport, offer follow-up support, and encourage repeat business.
• Identifying opportunities for client retention and upselling of services and products.
• Staying abreast of the latest industry trends, techniques, and technologies in aesthetic skincare.
• Collaborating with the wider team to enhance service offerings and client experience.
• Ensuring compliance with all health, safety, and hygiene regulations within a remote context.

Qualifications:

• NVQ Level 3 or equivalent in Beauty Therapy is essential.
• A minimum of 5 years of experience as a qualified Aesthetician.
• Proven experience in client relationship management and exceptional communication skills.
• Strong knowledge of various skin types, conditions, and advanced treatment modalities.
• Proficiency in using virtual consultation platforms and CRM software.
• A passion for the beauty and wellness industry and a commitment to continuous professional development.
• Self-motivated, organised, and able to manage time effectively in a remote setting.
• Excellent interpersonal skills with a friendly and professional demeanour.

This is an exciting opportunity to join a forward-thinking organisation and make a significant impact on client satisfaction and business growth, all from the comfort of your own home. The role is based in Leeds, West Yorkshire, UK , but operates entirely remotely.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
Here at Optum we are looking for Customer Support Analysts to come and join our customer driven, diligent and collaborative team on a permanent basis.
Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software.
This is the perfect opportunity if you are looking to break into the technology industry but perhaps a little unsure of where to start. This doesn't mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of great skills to then support you in furthering your career here at Optum.
**What you'll do:**
As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several pharmacy products. You will be supported in this position to develop your product knowledge, our PharmOutcomes products deliver services for thousands of providers across the UK.
This role will see you have plenty of variety as you will respond to queries that can range from technical advice to potential new user set up over the phone or via our ticketing system. You will be using multiple systems to support our customers, therefore we would look for you to have an understanding of Windows office packages.
Our support service team meet in the office twice weekly. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4.
**Primary Responsibilities:**
+ Handle all queries in a professional manner using effective customer service skills and concise written communication
+ Diagnose & solve issues raised by our medical professionals using process and knowledge gained from training
+ Identify and escalate any issues that cannot be resolved to the Software Development and Product teams
**Who You'll Be:**
It is vital that you have experience in a Customer Service role.
Whilst we will provide you with the right training and tools to ensure you are set for success, we need you to demonstrate to us your ability to empathise, listen and be patient to achieve the right outcome for our customers.
You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution driven in your approach.
**About us:**
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
**Required Qualifications:**
+ Proven understanding of Microsoft Office (Outlook, Word, Excel)
+ Demonstrated ability to multi-task and manage your time effectively
+ Demonstrated ability to be adaptable to changing environments/situations/tasks
+ Demonstrated ability to be a quick learner, confident in ability to pick up new systems and tools
+ Demonstrated ability to be motivated by customer outcomes and providing a quality service
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved._

Join a rapidly growing e-commerce business as a Customer Support Manager in Leeds, West Yorkshire, UK . This key role involves leading and developing our customer service team to deliver exceptional support experiences. You will be responsible for setting performance targets, monitoring service levels, and implementing strategies to enhance customer satisfaction and loyalty. Key duties include managing day-to-day operations of the customer service department, recruiting, training, and coaching support agents, resolving complex customer escalations, analysing customer feedback to identify areas for improvement, and collaborating with other departments to address product issues and improve overall customer journeys. You will also be responsible for managing support channels (phone, email, chat, social media), optimising support workflows, and ensuring efficient use of CRM and support software. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Experience with CRM systems and customer support platforms is essential. A passion for customer advocacy and a data-driven approach to service improvement are highly desirable. This role offers a competitive salary, benefits, and the opportunity to make a significant impact within a forward-thinking company. The hybrid working model ensures a blend of in-office team collaboration and flexible working.

Our client is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team in **Leeds, West Yorkshire, UK**. This role is pivotal in ensuring our clients' customers receive exceptional service and prompt resolution to their inquiries. You will be the first point of contact for many customers, handling a variety of issues across multiple communication channels. This is a fantastic opportunity for someone passionate about customer satisfaction and eager to contribute to a supportive and collaborative environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve customer issues, providing accurate information and effective solutions.
• Escalate complex issues to appropriate departments when necessary, ensuring follow-up.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries to help improve products and services.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Provide information about our client's products, services, and policies.
• Assist with onboarding new customers and provide ongoing support.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Contribute to the development of support documentation and FAQs.
• Handle customer feedback and work towards customer retention and satisfaction.
• Ensure all customer data is handled in accordance with privacy policies.
• Uphold company standards for service quality and professionalism.
• Adapt to new tools and processes as the company evolves.
• Contribute to a positive and productive team atmosphere.

Qualifications:

• Previous experience in a customer service or support role is essential.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help people.
• Ability to work collaboratively within a team.
• Good understanding of basic IT troubleshooting.
• Flexibility to adapt to changing customer needs and service demands.
• Demonstrable ability to remain calm under pressure.
• Commitment to delivering outstanding customer service.
• Basic knowledge of the industry our client operates in is a plus.

This hybrid role requires a balance of in-office collaboration and remote flexibility, offering a competitive salary and benefits package for the right candidate. Join our client and be part of a team dedicated to customer success.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Sheffield, South Yorkshire, UK . This hybrid role offers a balanced approach to work, combining the benefits of in-office collaboration with the flexibility of remote work. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues. Your primary goal will be to ensure a positive customer experience through exceptional service delivery across various communication channels, including phone, email, and live chat. You will handle a wide range of customer queries, troubleshooting technical problems, providing product information, and resolving complaints with professionalism and patience. This role requires a deep understanding of the company's products and services, coupled with excellent communication and interpersonal skills. You will work closely with other departments, such as sales and technical support, to ensure seamless customer satisfaction. The ideal candidate will be a proactive problem-solver, adept at de-escalating challenging situations and turning potentially negative experiences into positive ones. We are committed to providing our customers with outstanding support, and this role is central to that commitment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve customer issues, escalating complex problems to senior staff or relevant departments when necessary.
• Provide detailed product information and guidance to customers.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes and workflows.
• Contribute to the development of customer support knowledge base and FAQs.
• Achieve key performance indicators related to customer satisfaction and resolution times.
• Build and maintain strong customer relationships through empathetic and effective communication.

Required Qualifications:

• Previous experience in a customer service or helpdesk role is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding customer service.
• Flexibility to work a rotating schedule, including some evenings and weekends, as required by business needs.

This role involves a mix of working from home and from our office located in Sheffield, South Yorkshire, UK , offering a flexible working arrangement.

Our client, a well-established family-owned business based in Doncaster , is seeking a Customer Support Coordinator to join their growing team.

The Sales Support and Customer Service departments are the true engine room of the business, handling day-to-day technical and commercial interactions with customers to an exceptional standard, the driving force behind the company’s outstanding reputation and glowing customer reviews.

In this role, you’ll act as a key point of contact for customers, providing quotes, technical support and problem resolution in a professional and efficient manner. You’ll take ownership of enquiries, and deliver accurate, timely solutions, all while maintaining a positive and customer-focused approach.

The position is fast-paced and varied, requiring strong technical understanding, excellent communication skills, and the ability to think critically and quote effectively. Your meticulous attention to detail and ability to balance customer satisfaction with commercial awareness will make you an invaluable part of the team.

Responsibilities:

• Responding to incoming sales enquiries over email or the phone
• Supporting customers on their requirements to ensure they are ordering the right product for their needs
• Responding to bespoke orders in terms of materials needed etc
• Problem solving if there are delays or issues
• Proactive resolution of stock or delivery issues before the customer is aware

Requirements

• Internal Sales, Customer Service or Admin Support experience
• Must be technically minded
• Experience in providing quotes

• High emotional intelligence to work well in a close-knit team and delight customers
• Attention-to-detail and real ownership of everything you do
• Ability to work at a quick pace in a dynamic environment
• Great initiative and problem-solving skills
• Commercial awareness with a genuine concern about the success of the business
• Good communication skills with a clear telephone manner
• Excellent IT literacy with ability to learn new systems quickly
• On time and reliable attendance at work

Benefits

Salary- £35,000

Profit related bonus
Monday- Friday 8am- 4.30pm

Our client is seeking a dedicated and customer-focused Customer Service & Support Specialist to join their thriving team in Leeds, West Yorkshire, UK . This role is essential for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be the first point of contact for customers, handling a variety of queries via phone, email, and chat. Key responsibilities include:

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing technical support and troubleshooting assistance for our products/services.
• Guiding customers through product features, usage, and troubleshooting steps.
• Documenting customer interactions, feedback, and issues accurately in our CRM system.
• Escalating complex issues to appropriate departments when necessary.
• Identifying trends in customer inquiries and providing feedback to improve products and services.
• Building and maintaining strong customer relationships through excellent service.
• Proactively seeking solutions to customer problems and ensuring customer satisfaction.
• Adhering to service level agreements and company support policies.
• Contributing to team goals and initiatives to enhance the overall customer experience.

This is a fantastic opportunity for a motivated individual to grow their career in customer service within a supportive and dynamic company based in Leeds . This role offers a hybrid working model, combining office-based responsibilities with the flexibility of remote work.
Qualifications:

• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to empathize with customers and maintain a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Patience and a customer-centric approach to problem resolution.

Our client, a dynamic and forward-thinking company based in Leeds, West Yorkshire, UK , is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dedicated team. This role is crucial in ensuring exceptional customer satisfaction by providing first-class technical and general support. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating problems when necessary. The ideal candidate will possess excellent communication and problem-solving skills, a patient and empathetic approach, and a strong understanding of customer service best practices.

Key Responsibilities:

• Provide advanced technical support and guidance to customers via phone, email, and chat.
• Diagnose and resolve a wide range of customer issues, from simple queries to complex technical problems.
• Document all customer interactions, resolutions, and feedback accurately in the CRM system.
• Train and mentor junior support staff, sharing knowledge and best practices.
• Identify trends in customer issues and provide feedback to product development teams for service improvement.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Collaborate with other departments, such as sales and engineering, to resolve customer concerns effectively.
• Contribute to the continuous improvement of customer support processes and policies.
• Handle customer escalations with professionalism and a focus on satisfactory resolution.

Qualifications:

• Proven experience (3+ years) in a customer support or helpdesk role, preferably in a technical environment.
• Strong understanding of common IT hardware and software issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and support ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong analytical and problem-solving capabilities.
• A proactive and customer-centric attitude.
• Experience in training or mentoring is a plus.
• Ability to work effectively both independently and as part of a team.
• Must be available for hybrid working, involving a mix of in-office and remote days.

Join a supportive team environment where your contributions are valued and you have the opportunity to grow. If you are passionate about helping customers and possess the required skills, we encourage you to apply.