What Jobs are available for Customer Service Representatives in Wirral?
Showing 96 Customer Service Representatives jobs in Wirral
Customer Support Specialist
L1 8JQ Liverpool, North West
£24000 Annually
WhatJobs Direct
Posted today
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Job Description
Join our vibrant team as a Customer Support Specialist in **Liverpool, Merseyside, UK**! Our client is a rapidly growing tech company seeking dedicated individuals to provide exceptional support to their user base. This hybrid role offers the flexibility to work both from home and in our modern Liverpool office, fostering a balance between focused work and team collaboration. You will be the first point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience across multiple channels, including phone, email, and live chat.
Key Responsibilities:
The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic approach, and a genuine passion for helping others. Previous experience in a customer service or helpdesk environment is advantageous, but comprehensive training will be provided. A strong understanding of technology and an eagerness to learn new software are essential. If you are a problem-solver with a knack for clear communication and are looking to advance your career in a supportive and dynamic environment, we’d love to hear from you.
Key Responsibilities:
- Respond to customer queries in a timely and professional manner via various communication platforms.
- Diagnose and resolve technical issues, guiding users through step-by-step solutions.
- Escalate complex problems to the appropriate internal teams when necessary.
- Document customer interactions, resolutions, and feedback accurately in our CRM system.
- Contribute to the creation and maintenance of a comprehensive knowledge base for self-service support.
- Identify trends in customer issues and provide feedback to the product development team for service improvement.
- Proactively engage with customers to ensure their satisfaction and gather insights.
- Adhere to service level agreements (SLAs) to ensure efficient problem resolution.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic approach, and a genuine passion for helping others. Previous experience in a customer service or helpdesk environment is advantageous, but comprehensive training will be provided. A strong understanding of technology and an eagerness to learn new software are essential. If you are a problem-solver with a knack for clear communication and are looking to advance your career in a supportive and dynamic environment, we’d love to hear from you.
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0
Senior Customer Support Specialist
L1 8JQ Liverpool, North West
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their growing team. This role is perfect for an individual who thrives on providing exceptional service, possesses strong problem-solving skills, and enjoys assisting customers with complex inquiries. You will be a primary point of contact for customers, resolving technical issues, guiding them through product features, and ensuring a positive customer experience.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for customer issues via phone, email, and chat.
- Handle escalated customer complaints and challenging situations with professionalism and empathy.
- Develop and maintain a deep understanding of the company's products and services.
- Create and update support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support team members, sharing best practices and product knowledge.
- Identify trends in customer inquiries and provide feedback to product and development teams for service improvements.
- Proactively engage with customers to ensure their satisfaction and adoption of services.
- Contribute to the development and refinement of customer support processes and policies.
- Meet and exceed key performance indicators, including response times, resolution rates, and customer satisfaction scores.
- Collaborate with other departments to ensure a seamless customer journey.
- Act as a subject matter expert for specific product lines or customer segments.
- Contribute to building a strong customer-centric culture within the organisation.
- Proven experience in a customer support or technical support role, with at least 2 years in a senior or escalated capacity.
- Excellent problem-solving and analytical skills.
- Strong understanding of technical concepts relevant to the industry.
- Exceptional communication and interpersonal skills, with the ability to explain technical issues clearly.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to remain calm and professional under pressure.
- Experience in training or mentoring junior staff is highly desirable.
- A passion for delivering outstanding customer service.
- Self-motivated and able to work effectively independently in a remote setting.
- Familiarity with IT support tools and remote assistance software.
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1
Customer Support Team Lead
L1 8JQ Liverpool, North West
£32000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Join our vibrant and growing team as a Customer Support Team Lead, managing a dedicated group of customer service professionals in a fully remote capacity. This role is crucial for ensuring exceptional customer experiences and maintaining high standards of service delivery. You will be responsible for leading, coaching, and motivating your team to achieve key performance indicators, including customer satisfaction, response times, and issue resolution rates. Your duties will encompass daily team management, performance monitoring, training and development, conducting regular one-on-one meetings, and fostering a positive and collaborative team environment. You will also serve as an escalation point for complex customer inquiries, resolving issues efficiently and effectively. The ideal candidate will have a proven track record in customer service leadership, with significant experience in managing a remote support team. Excellent communication, interpersonal, and problem-solving skills are essential. A deep understanding of customer support best practices, CRM systems, and various communication channels (phone, email, chat) is required. You should be adept at motivating and inspiring a remote workforce, driving continuous improvement, and ensuring adherence to company policies and service level agreements. If you are a passionate leader dedicated to delivering outstanding customer support and possess the skills to excel in a remote setting, this opportunity near Liverpool, Merseyside, UK , is ideal for you.
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2
Customer Support Team Lead
L1 8JQ Liverpool, North West
£30000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Customer Support Team Lead to manage their customer service operations in Liverpool, Merseyside, UK . This is a critical on-site role, requiring strong leadership and excellent communication skills to ensure customer satisfaction and operational efficiency. You will be responsible for guiding a team of support agents and resolving complex customer issues.
Responsibilities:
Qualifications:
This is an excellent opportunity for a driven individual to take on a leadership role within a reputable company. You will play a key part in shaping the customer support function and ensuring the delivery of exceptional service. Join our client's dedicated team and contribute to their success.
Responsibilities:
- Lead, train, and motivate a team of customer support representatives to achieve performance goals.
- Oversee daily operations, ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
- Handle escalated customer complaints and provide solutions in a professional and empathetic manner.
- Conduct regular team meetings, performance reviews, and one-on-one coaching sessions.
- Collaborate with other departments to resolve cross-functional issues and improve overall service delivery.
- Maintain a deep understanding of the company's products and services to provide accurate information.
- Ensure adherence to quality standards and service level agreements (SLAs).
- Contribute to the development of training materials and knowledge base articles.
Qualifications:
- Proven experience in a customer service role, with at least 3 years in a supervisory or team lead capacity.
- Excellent leadership, interpersonal, and communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with customer relationship management (CRM) software and helpdesk systems.
- Ability to manage and motivate a team effectively.
- Knowledge of customer service best practices and metrics.
- Experience in the (Specific Industry, e.g., E-commerce, SaaS, Telecommunications) is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.
This is an excellent opportunity for a driven individual to take on a leadership role within a reputable company. You will play a key part in shaping the customer support function and ensuring the delivery of exceptional service. Join our client's dedicated team and contribute to their success.
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3
Lead Customer Support Specialist
L1 8JQ Liverpool, North West
£30000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Lead Customer Support Specialist to enhance their customer service operations. This role is integral to providing exceptional support and resolving complex customer issues efficiently and effectively. You will be responsible for guiding a team of support specialists, ensuring adherence to service level agreements, and contributing to the continuous improvement of customer support processes. The ideal candidate possesses outstanding communication skills, a deep understanding of customer service best practices, and a passion for customer satisfaction.
Responsibilities:
Responsibilities:
- Lead and mentor a team of customer support representatives, providing guidance and training.
- Handle escalated customer inquiries and complex issues with professionalism and efficiency.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor support performance metrics and identify areas for improvement.
- Train new team members on support procedures, product knowledge, and service standards.
- Collaborate with other departments to resolve customer issues promptly.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the development of knowledge base articles and support documentation.
- Ensure compliance with company policies and procedures.
- Act as a point of escalation for challenging customer situations.
- Minimum of 4 years of experience in a customer service or technical support role, with at least 1-2 years in a leadership or supervisory capacity.
- Proven ability to effectively manage and motivate a team.
- Excellent problem-solving and conflict-resolution skills.
- Strong communication, interpersonal, and active listening skills.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to work effectively under pressure and manage multiple priorities.
- Knowledge of customer service best practices and KPIs.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience in the (specific industry, e.g., software, retail) sector is a plus.
- Must be able to work on-site in Liverpool, Merseyside, UK .
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4
Senior Customer Support Specialist
L1 8JQ Liverpool, North West
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is a leading provider of innovative software solutions and is seeking a highly skilled Senior Customer Support Specialist to join their team in **Liverpool, Merseyside, UK**. This role requires a blend of technical expertise, exceptional problem-solving abilities, and outstanding customer service skills. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing proactive support to ensure customer satisfaction and retention. The hybrid nature of this role allows for a balance between in-office collaboration and remote flexibility.
Responsibilities:
Qualifications:
This hybrid role is a fantastic opportunity to advance your career in customer support with a forward-thinking company based in **Liverpool, Merseyside, UK**.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software products, escalating complex problems to higher-tier support or development teams when necessary.
- Provide clear and concise guidance and solutions to customers, ensuring their issues are resolved to their satisfaction.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Develop and maintain a deep understanding of our product features, functionalities, and common issues.
- Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Identify trends in customer issues and provide feedback to the product development team for product improvements.
- Mentor and train junior support specialists, sharing knowledge and best practices.
- Contribute to improving customer support processes and workflows.
- Proactively engage with customers to ensure they are maximising their use of our services.
- Represent the company's commitment to excellent customer service in all interactions.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Strong technical aptitude and the ability to quickly learn new software and technologies.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, both written and verbal.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and empathetic approach to customer service.
- Experience troubleshooting software applications and understanding of IT infrastructure.
- Ability to work effectively both independently and as part of a team.
- A commitment to continuous learning and professional development.
This hybrid role is a fantastic opportunity to advance your career in customer support with a forward-thinking company based in **Liverpool, Merseyside, UK**.
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5
Remote Customer Support Specialist
L1 8JQ Liverpool, North West
£25000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is looking for an empathetic and highly organized Remote Customer Support Specialist to join their dedicated team, working entirely from home. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. You will handle a variety of customer interactions via email, chat, and phone, ensuring a positive and seamless experience. The ideal candidate thrives in a remote work environment, possesses excellent communication skills, and has a genuine passion for helping others. You will be instrumental in maintaining high levels of customer satisfaction and contributing to the company's reputation for outstanding service. Key responsibilities include:
- Responding to customer inquiries via multiple communication channels (email, chat, phone) in a timely and accurate manner.
- Troubleshooting and resolving customer issues with empathy and efficiency.
- Guiding customers through product features and functionalities.
- Documenting customer interactions and feedback accurately in the CRM system.
- Identifying and escalating complex issues to appropriate departments.
- Providing feedback to the team to help improve products and services.
- Adhering to established service level agreements (SLAs) and quality standards.
- Proactively identifying opportunities to enhance the customer experience.
- Maintaining a positive and professional attitude at all times.
- Collaborating with team members to share best practices and insights.
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6
Senior Customer Support Specialist
L3 0 Liverpool, North West
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative technological solutions, is seeking an exceptional Senior Customer Support Specialist to join their dynamic team in **Liverpool, Merseyside, UK**. This role is critical in ensuring our customers receive unparalleled assistance and build lasting relationships with our brand. You will be the first point of contact for complex customer inquiries, providing expert advice, troubleshooting technical issues, and resolving problems efficiently and effectively. We are looking for individuals who are not only technically adept but also possess outstanding communication skills and a genuine desire to help others.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Handle high-volume inbound customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Diagnose and resolve complex technical issues related to our products and services.
- Provide comprehensive product information and guidance to customers, ensuring their understanding and satisfaction.
- Escalate unresolved issues to appropriate departments, following up to ensure timely resolution.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of our product offerings and support procedures.
- Identify trends in customer inquiries and provide feedback to the product development and quality assurance teams.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Contribute to the creation and updating of support documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve the customer experience and support processes.
- Represent the company with a high degree of professionalism and customer advocacy.
Qualifications and Experience:
- Proven experience (minimum 3 years) in a customer service or technical support role.
- Demonstrated ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- A customer-centric approach with a passion for delivering exceptional service.
- Experience in a supervisory or mentoring capacity is a plus.
- Familiarity with (Specific Industry Technology, e.g., SaaS, Cloud Computing) is advantageous.
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7
Senior Customer Support Specialist
L1 8JQ Liverpool, North West
£30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their thriving team in **Liverpool, Merseyside, UK**. This role offers a dynamic hybrid working model, combining the benefits of in-office collaboration with the flexibility of remote work. You will be at the forefront of customer interaction, providing exceptional support, resolving complex issues, and ensuring a positive customer experience across all channels. As a Senior Specialist, you will also mentor junior team members, contribute to process improvements, and act as a point of escalation for challenging queries.
Key responsibilities include managing and resolving customer inquiries via phone, email, and live chat in a timely and professional manner. You will be expected to diagnose and troubleshoot technical and non-technical issues, provide clear and concise solutions, and document all customer interactions accurately in the CRM system. This role involves identifying recurring customer issues and providing feedback to relevant departments to drive product and service enhancements. You will also be responsible for training new support agents, developing support documentation and FAQs, and contributing to team performance metrics. The ideal candidate will have a proven background in customer service or a related field, with at least 3-5 years of experience. Strong communication, interpersonal, and problem-solving skills are essential. A deep understanding of customer support principles and best practices, coupled with proficiency in CRM software and helpdesk ticketing systems, is required. Experience in mentoring or team leadership is highly desirable. You should be adaptable, patient, and dedicated to delivering outstanding customer service. The ability to work effectively both independently and as part of a hybrid team is crucial. Our client offers a supportive work environment, opportunities for professional growth, and a competitive benefits package. This role requires a commitment to in-office days for team meetings, training, and collaborative sessions, balanced with the flexibility of remote workdays.
Key responsibilities include managing and resolving customer inquiries via phone, email, and live chat in a timely and professional manner. You will be expected to diagnose and troubleshoot technical and non-technical issues, provide clear and concise solutions, and document all customer interactions accurately in the CRM system. This role involves identifying recurring customer issues and providing feedback to relevant departments to drive product and service enhancements. You will also be responsible for training new support agents, developing support documentation and FAQs, and contributing to team performance metrics. The ideal candidate will have a proven background in customer service or a related field, with at least 3-5 years of experience. Strong communication, interpersonal, and problem-solving skills are essential. A deep understanding of customer support principles and best practices, coupled with proficiency in CRM software and helpdesk ticketing systems, is required. Experience in mentoring or team leadership is highly desirable. You should be adaptable, patient, and dedicated to delivering outstanding customer service. The ability to work effectively both independently and as part of a hybrid team is crucial. Our client offers a supportive work environment, opportunities for professional growth, and a competitive benefits package. This role requires a commitment to in-office days for team meetings, training, and collaborative sessions, balanced with the flexibility of remote workdays.
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8
Senior Customer Support Specialist
L3 9RE Liverpool, North West
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their thriving team in Liverpool, Merseyside, UK . This role is critical in ensuring our customers receive exceptional service and timely resolution to their inquiries. As a Senior Specialist, you will handle complex customer issues, provide guidance to junior team members, and contribute to the continuous improvement of our customer service processes.
Key responsibilities include managing escalated customer complaints, troubleshooting technical issues, and providing expert product knowledge. You will be responsible for maintaining high levels of customer satisfaction, documenting customer interactions accurately, and identifying trends in customer feedback to suggest service enhancements. The role involves collaborating with other departments, such as sales and technical teams, to resolve customer issues efficiently. You will also play a key role in training new support staff and developing support documentation and knowledge base articles.
The ideal candidate will have a proven track record in customer support, preferably in a senior or lead role. Excellent communication, active listening, and problem-solving skills are essential. You should be proficient with CRM systems and helpdesk software. A patient and empathetic approach to customer interactions is paramount. Experience in troubleshooting technical issues across various platforms would be a significant advantage. You should be able to work effectively both independently and as part of a team, and possess strong organisational skills to manage multiple priorities. This role offers a hybrid working arrangement, combining productive time in our Liverpool office with the flexibility of remote work. A passion for customer advocacy and a commitment to delivering outstanding service are crucial for success in this position.
Key responsibilities include managing escalated customer complaints, troubleshooting technical issues, and providing expert product knowledge. You will be responsible for maintaining high levels of customer satisfaction, documenting customer interactions accurately, and identifying trends in customer feedback to suggest service enhancements. The role involves collaborating with other departments, such as sales and technical teams, to resolve customer issues efficiently. You will also play a key role in training new support staff and developing support documentation and knowledge base articles.
The ideal candidate will have a proven track record in customer support, preferably in a senior or lead role. Excellent communication, active listening, and problem-solving skills are essential. You should be proficient with CRM systems and helpdesk software. A patient and empathetic approach to customer interactions is paramount. Experience in troubleshooting technical issues across various platforms would be a significant advantage. You should be able to work effectively both independently and as part of a team, and possess strong organisational skills to manage multiple priorities. This role offers a hybrid working arrangement, combining productive time in our Liverpool office with the flexibility of remote work. A passion for customer advocacy and a commitment to delivering outstanding service are crucial for success in this position.
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