1175 Customer Service Representatives jobs in Wirral
Client Services Adviser
Cheshire, North West
Adecco
Posted 1 day ago
Job Viewed
Job Description
Job Title: Client Services Adviser
Location: Chester (Hybrid)
Contract: 6 months (Potential for extension)
Working Pattern: Full Time
About Us:
Join our dynamic EMEA Priority Client Services team, where we prioritise building strong relationships with our highest-tier Institutional and Corporate clients. We are committed to delivering market-leading client service while ensuring an optimal, highly automated post-trade experience.
Role Overview:
As a Client Services Adviser, you will serve as the dedicated point of contact for a portfolio of priority clients, providing operational support from onboarding through to post-trade processes. Your expertise will play a crucial role in enhancing our clients' experiences and ensuring seamless operational performance.
Key Responsibilities:
- Act as the main contact for your clients and facilitate their operational needs during onboarding and post-trade phases.
- Offer subject matter expertise to clients, helping to develop cutting-edge operational technology.
- Collaborate with key internal stakeholders, including Sales, Trading, and Trade Control, to address clients' operational requirements effectively.
- Acquire knowledge of FX trade lifecycle applications to enhance processing rates and mitigate operational risks.
- Support the development of strategic objectives aligned with Global Markets and stakeholder goals.
- analyse client data and present performance metrics to assess alignment with targets.
- Participate in internal forums and external client meetings to ensure comprehensive service delivery.
Experience:
- Proven track record in client-focused roles, demonstrating excellent communication and interpersonal skills.
- Ability to swiftly grasp various operational platforms to support daily activities.
- Self-motivated with the capacity to work independently in a fast-paced environment, managing time effectively.
- An inquisitive mindset that encourages questioning the status quo and seeking innovative solutions.
Additional Skills:
- A drive for innovation, bringing fresh ideas to enhance team effectiveness.
- Experience in collaborating with diverse viewpoints to identify the best paths forward.
- A continuous learner, skilled in connecting with a variety of clients to anticipate future business needs.
- A commitment to promoting positive change and challenging conventional practises.
- Participation in collaborative efforts to advance tools and methodologies for an evolving client base.
- Strong belief in the value of diversity to better meet the needs of a global clientele.
Why Join Us?
This is an excellent opportunity to contribute to a leading organisation in the financial services sector. You will be part of a collaborative team that values diversity and innovation, allowing you to grow both personally and professionally while making a meaningful impact on our clients' operational success.
Application Process:
If you are passionate about delivering exceptional client service and have the skills to thrive in a dynamic environment, we would love to hear from you!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Client Services Analyst
L33 4YB Liverpool, North West
BDO
Posted 3 days ago
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Job Description
Ideas | People | Trust
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.
We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.
We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.
WHJS1_UKTJ
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1
Sales and Client Services Associate
WA7 1UG Runcorn, North West
Direct Collection Bailiffs Ltd
Posted 3 days ago
Job Viewed
Job Description
Job description
A fantastic new opening for a customer-focused Sales and Client Services Associate to join our continually growing organisation, offering excellent earning potential and real career progression.
As we continue to expand our operations, we are seeking a friendly, highly skilled, target driven sales associate. In this role, you will need to have a sales-oriented mindset and desire to s.
WHJS1_UKTJ
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2
Customer Support Specialist
L1 4DQ Liverpool, North West
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an enthusiastic and customer-focused Customer Support Specialist to join their remote team, supporting customers in the Liverpool, Merseyside, UK area. This role is essential for providing exceptional support and resolving customer inquiries efficiently and effectively. You will be the first point of contact for customers, handling inbound calls, emails, and chat messages. Key responsibilities include troubleshooting customer issues, providing product information, processing orders or returns, and escalating complex problems to the relevant departments. You will be expected to maintain detailed records of customer interactions and resolutions in the CRM system. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or call centre environment is highly desirable. Proficiency in using customer relationship management (CRM) software and a good understanding of technical support principles are essential. The ability to multitask, manage time effectively, and work independently in a remote setting is crucial. A strong commitment to providing a positive customer experience is paramount. This is a fully remote position, offering significant flexibility and the opportunity to work from home. Our client provides comprehensive training and ongoing support to ensure success in this role. Join our client and contribute to delivering outstanding customer service from anywhere. While the role is remote, it directly supports clients and customer bases associated with Liverpool, Merseyside, UK .
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3
Customer Support Advisor
WA3 6AE Cheshire, North West
Tradebe Management Ltd
Posted 1 day ago
Job Viewed
Job Description
Discover Tradebe
Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way.
What will you do? Make an impact!
Due to continued growth and success,.
WHJS1_UKTJ
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4
Senior Customer Support Specialist
L3 7EU Liverpool, North West
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology company, is looking for a dedicated and empathetic Senior Customer Support Specialist to enhance their customer service operations. This role involves providing advanced technical support and exceptional assistance to customers, troubleshooting complex issues, and acting as a point of escalation for the support team. You will be responsible for managing customer inquiries via phone, email, and live chat, resolving technical problems efficiently, and documenting solutions. The ideal candidate will have a deep understanding of the company's products and services, coupled with excellent communication and interpersonal skills. Key responsibilities include guiding customers through product usage, diagnosing and resolving software and hardware issues, processing service requests, and contributing to the knowledge base with helpful articles and FAQs. You will also be involved in training junior support staff and providing feedback to the product development team based on customer interactions. This position is based in **Liverpool, Merseyside, UK**, offering a hybrid work arrangement that blends office-based teamwork with the flexibility of remote work. Strong problem-solving abilities, patience, and a customer-centric approach are essential for success in this role. You will be a key advocate for the customer, ensuring a positive and supportive experience.
Key Qualifications:
Key Qualifications:
- Proven experience in customer service or technical support, with at least 3 years in a senior or lead role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities, particularly with software and hardware issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Experience in training or mentoring junior team members.
- Ability to work effectively in a hybrid work environment.
- Familiarity with (mention a specific relevant technology or software if applicable, e.g., SaaS products, cloud platforms).
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
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5
Senior Customer Support Specialist
L1 4AY Liverpool, North West
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated, fully remote customer service team. This role is crucial for ensuring exceptional customer satisfaction and providing top-tier technical assistance for our products and services. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing comprehensive solutions via multiple channels, including phone, email, and live chat. Your duties will extend to escalating unresolved issues to appropriate departments, documenting customer interactions and resolutions in our CRM system, and contributing to the development of knowledge base articles and support documentation. We require a candidate with a proven track record in customer support, particularly in a technical or IT-related field. Excellent communication, active listening, and problem-solving skills are paramount. You should be proficient in using CRM software, helpdesk platforms, and have a good understanding of common software and hardware issues. The ability to explain technical concepts clearly and concisely to non-technical users is essential. The ideal candidate will be patient, detail-oriented, and possess a strong commitment to customer service excellence. You must be a self-starter, able to manage your workload effectively, and thrive in a remote work environment. Contributing to team training and sharing best practices will also be part of your responsibilities. Join us to be the frontline of customer satisfaction, providing essential support and building lasting relationships with our valued customers, all while enjoying the flexibility of a remote position.
Responsibilities:
Responsibilities:
- Provide advanced customer support and technical assistance via phone, email, and chat.
- Troubleshoot and resolve complex customer issues related to products and services.
- Escalate unresolved technical problems to senior support tiers or relevant departments.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Develop and update customer support documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Assist in training and mentoring new customer support representatives.
- Manage customer inquiries efficiently, aiming for first-contact resolution where possible.
- Ensure a high level of customer satisfaction through proactive and empathetic support.
- Adhere to all company policies and procedures regarding customer service and data privacy.
- Gather customer feedback to identify areas for service improvement.
- Stay informed about product updates and new features to provide accurate support.
- Participate in team meetings and contribute to the overall success of the support department.
- Handle sensitive customer information with discretion and professionalism.
- Proactively identify potential customer issues and offer solutions.
- Proven experience as a Customer Support Specialist, Technical Support Agent, or similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with helpdesk and CRM software (e.g., Zendesk, Salesforce).
- Ability to explain technical concepts clearly and concisely.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in a technical support role is highly desirable.
- High school diploma or equivalent; further certifications or associate's degree preferred.
- Adaptability to changing workflows and technologies.
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6
Senior Customer Support Specialist
L1 1AA Liverpool, North West
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their award-winning team. This is a fully remote position, allowing you to contribute from the comfort of your own home. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your role will involve troubleshooting technical issues, answering product-related queries, processing requests, and resolving customer complaints with professionalism and efficiency. The ideal candidate will have a passion for delivering outstanding customer service, excellent communication skills (both written and verbal), and strong problem-solving abilities. You should be proficient in using CRM systems and have a good understanding of our client's products/services. We are seeking individuals who are patient, resilient, and capable of managing multiple tasks simultaneously. This role also involves escalating complex issues to relevant departments and contributing to the improvement of support processes and knowledge base articles. A proactive approach to identifying customer needs and offering solutions is highly valued. This is a fantastic opportunity for an experienced support professional to take on more responsibility, develop their skills in a supportive remote environment, and make a tangible difference to customer satisfaction. You will be an integral part of a team dedicated to ensuring a positive customer experience. Join us and become a trusted advisor to our valued customers.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide high-quality customer support via multiple channels.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Answer product-related questions and provide guidance.
- Process customer requests accurately and promptly.
- Manage customer complaints and escalate complex cases.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the development of support documentation and FAQs.
- Identify opportunities to improve customer satisfaction and service delivery.
- Maintain up-to-date knowledge of products and services.
- Represent the company in a professional and courteous manner.
Qualifications:
- Proven experience in a customer support or similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- High school diploma or equivalent; a degree is a plus.
- Ability to work independently in a remote setting.
- Familiarity with (mention a relevant software/product type, e.g., SaaS platforms) is advantageous.
- Adaptability and willingness to learn new systems.
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7
Senior Customer Support Specialist
L4 0AB Liverpool, North West
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Liverpool, Merseyside, UK . This role is pivotal in ensuring exceptional customer satisfaction by providing first-class support and technical assistance. You will be responsible for handling complex customer inquiries, resolving escalated issues, and contributing to the continuous improvement of our customer service processes. Key responsibilities include managing inbound and outbound customer communications across various channels (phone, email, chat), troubleshooting technical problems, documenting customer interactions accurately in the CRM system, and collaborating with internal teams to address product-related issues. The ideal candidate will have a proven track record in customer service, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will also be involved in training junior team members and contributing to knowledge base articles. A strong understanding of customer relationship management principles is essential. The role involves both direct customer interaction and back-office support activities, requiring a flexible and adaptable approach. We are looking for someone who can think critically, communicate clearly and empathetically, and maintain a professional demeanor even under pressure. This is an exciting opportunity to grow within a leading company that values its employees and invests in their professional development.
Qualifications:
Qualifications:
- Minimum of 3 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong IT literacy, including proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Proven ability to handle difficult customer situations with patience and professionalism.
- Experience in training or mentoring junior staff is advantageous.
- A commitment to delivering high-quality customer service.
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8
Lead Customer Support Specialist
L3 8QF Liverpool, North West
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Customer Support Specialist to join their growing team, operating from **Liverpool, Merseyside, UK**. This is a remote position, requiring you to provide exceptional support to our diverse customer base via phone, email, and chat. As a Lead, you will not only handle complex customer inquiries but also mentor junior team members, assist with training, and contribute to improving our support processes. You must be a strong communicator, a patient problem-solver, and dedicated to ensuring customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via multiple communication channels.
- Investigate and troubleshoot customer problems, providing clear and concise solutions.
- Escalate complex technical or service issues to appropriate departments when necessary.
- Provide guidance and support to a team of Customer Support Representatives.
- Assist in the development and delivery of training programs for new and existing team members.
- Monitor team performance and provide feedback to individuals.
- Identify recurring customer issues and propose solutions for process improvements.
- Maintain accurate and detailed records of customer interactions and transactions.
- Contribute to the creation and maintenance of support documentation and knowledge bases.
- Uphold the company's commitment to exceptional customer service.
- Proven experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to empathize with customers and remain calm under pressure.
- Experience in mentoring or supervising a team is highly desirable.
- Ability to work independently and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated home office space.
- Previous experience in the relevant industry (specify industry if known, e.g., SaaS, E-commerce) is a plus.
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