1026 Customer Service Representatives jobs in Witney

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide detailed information about products, services, and company policies.
• Maintain accurate customer records and document all interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Assist with customer onboarding and provide training on product usage.
• Gather customer feedback and report insights to the management team to help improve offerings.
• Collaborate with sales and technical teams to ensure seamless customer experiences.
• Contribute to the development and maintenance of helpdesk documentation and FAQs.
• Handle complaints and difficult situations with patience and professionalism.

• Proven customer support experience or experience as a client service representative.
• Strong communication and active listening skills.
• Excellent written and verbal communication abilities.
• Proficiency in using CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer issues.
• A proactive approach to problem-solving.
• Familiarity with basic IT troubleshooting is a plus.
• High school diploma or equivalent; college degree is an advantage.
• Ability to work effectively both independently and as part of a hybrid team.

Role Overview:
Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You'll collaborate with the sales team to ensure seamless service and drive business growth. This is 16 month maternity cover contract.

Key Responsibilities:

• Supervise the day-to-day activities of the Customer Support team
• Ensure accurate processing of orders, quotes, and invoices
• Resolve customer queries efficiently and professionally
• Support ERP system development and maintain data accuracy
• Collaborate with business development managers to drive sales and customer satisfaction
• Ensure KPIs and business growth targets are met

Required Skills & Experience:

• 2+ years in customer service
• Experience with ERP and CRM systems (e.g., Priority, HubSpot)
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and with cross-functional teams
• High attention to detail and professionalism

Desirable:

• City & Guilds Customer Service Level 1 (or higher)
• GCSEs in English, Maths, and Science

Benefits:

• Company pension
• Free on-site parking
• Sick pay

For live job updates direct to your newsfeed 'follow' our Facebook page at Equation Recruitment. Alternatively, visit (url removed) Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you for suitable vacancies.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues, escalating complex problems as needed.
• Document all customer interactions and resolutions in the CRM system.
• Develop and maintain a deep understanding of our products and services.
• Contribute to the creation and improvement of support documentation and knowledge base articles.
• Provide feedback to product and development teams based on customer interactions.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
• Train and mentor junior support staff.

• Minimum of 2-3 years of experience in a customer support or helpdesk role.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency with CRM and ticketing software.
• Ability to multitask and manage time effectively.
• Experience in a hybrid work environment.

• Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
• Diagnose and resolve customer issues efficiently and effectively, providing accurate information and solutions.
• Guide customers through product features, troubleshooting steps, and account management processes.
• Escalate complex issues to appropriate departments or senior team members when necessary.
• Maintain detailed and accurate records of customer interactions and resolutions in our CRM system.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Contribute to the development and maintenance of our knowledge base and FAQ resources.
• Proactively engage with customers to ensure satisfaction and build strong relationships.
• Adhere to company policies and procedures, ensuring consistent service delivery.
• Collaborate effectively with team members and other departments to resolve customer concerns.
• Participate in ongoing training sessions to enhance product knowledge and support skills.

• Proven experience in a customer service or support role, preferably in a remote setting.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong active listening and problem-solving abilities.
• Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Patience, empathy, and a genuine desire to help customers.
• Comfortable working independently with minimal supervision.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• Reliable high-speed internet connection and a dedicated workspace.

• Provide advanced technical support and troubleshooting for customer inquiries via phone, email, and chat.
• Handle escalated customer issues, ensuring timely and satisfactory resolution.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and report recurring technical issues and provide feedback to product and engineering teams.
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
• Train and mentor junior customer support representatives.
• Contribute to the development and implementation of customer service best practices.
• Analyze customer feedback to identify areas for service improvement.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.

• Proven experience in a customer support or technical support role, with at least 3 years in a senior capacity.
• Excellent knowledge of customer service principles and practices.
• Strong technical aptitude and ability to troubleshoot complex issues.
• Proficiency with CRM software and helpdesk ticketing systems.
• Exceptional verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a hybrid work model.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Experience in training or mentoring team members is highly desirable.

• Resolving customer queries and technical issues efficiently and effectively.
• Managing and prioritizing a high volume of inbound customer interactions.
• Escalating unresolved issues to the appropriate departments with detailed information.
• Developing and maintaining comprehensive product knowledge.
• Contributing to the creation and updating of support documentation and FAQs.
• Providing feedback to product and development teams based on customer interactions.
• Assisting in training and onboarding new customer support representatives.
• Ensuring customer satisfaction through proactive engagement and follow-up.
• Participating in team meetings and contributing to a positive work environment.

• Minimum 3 years of experience in a customer service or helpdesk role.
• Proficiency with CRM software and ticketing systems.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to empathize with customers and de-escalate challenging situations.
• Experience in a technical support environment is a plus.
• A proactive attitude and a commitment to delivering high-quality service.
• The ability to work collaboratively in a team setting.
• Familiarity with ITIL best practices is advantageous.
• A genuine desire to help others and contribute to the company's success.

• Provide advanced technical support to customers via multiple channels, including email, phone, and chat.
• Troubleshoot and resolve complex software and hardware issues, demonstrating deep product knowledge.
• Escalate issues to appropriate internal teams (e.g., Engineering, Product) when necessary, ensuring timely resolution.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff, sharing best practices and product expertise.
• Identify recurring customer issues and provide feedback to the Product and Engineering teams for product enhancement.
• Proactively monitor customer accounts and identify potential issues or opportunities for improvement.
• Contribute to the development and implementation of new support processes and tools.
• Manage customer escalations effectively, ensuring a positive resolution and maintaining customer loyalty.
• Act as a subject matter expert for specific product areas or customer segments.
• Participate in cross-functional team meetings to represent the voice of the customer.

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in a customer support or technical helpdesk role, with at least 2 years in a senior or lead capacity.
• Proven expertise in troubleshooting complex technical problems, particularly within a software-as-a-service (SaaS) environment.
• Excellent written and verbal communication skills, with a patient and empathetic demeanor.
• Strong problem-solving and analytical abilities.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms.
• Ability to work independently and manage time effectively in a remote work setting.
• Proficiency in documenting technical issues and solutions clearly and concisely.
• Experience in training or mentoring team members is highly advantageous.
• A customer-centric approach with a passion for delivering outstanding service.