88,876 Customer Service Roles jobs in the United Kingdom
Client Relations Executive
Posted 9 days ago
Job Viewed
Job Description
Our client, a growing business in Horsham, is looking for a Client Relations Executive to join their team & help building relationships with their clients.
*Full driving license is required*
The Role
- Handle customer enquiries via phone & email, assisting on products & services
- Make outbound calls to clients & prospects to promote services & nurture relationships
- Ensure engineers are assigned to the correct jobs & dispatched on time
- Process payments & manage collections within agreed timescales
- Liaise with the warehouse team to ensure parts & kits are available for jobs
- Reconnect with lapsed client & identify opportunities to upsell additional services
- Support the Business Development Manager by following up on leads & booking appointments for service sign-ups
The Candidate
- Strong customer service skills & confident personality
- Eager to learn & develop within the role - less experience considered if you have the right attitude & drive
- Previous experience of working in a similar role is advantageous
- Full driving license is required
The Package
- Monday to Friday, 8/8.30am - 5/5.30pm on a rotating schedule
- Salary of 26,000 - 28,000pa + commission
- 6-month probation with comprehensive training provided
- 20 days holiday + BH + Christmas shutdown!
- Company social events & activities throughout the year
This is a fantastic opportunity for someone looking to grow their career while working in a supportive and dynamic environment. Apply today to find out more.
Client Relations Assistant Manager
Posted 1 day ago
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Job Description
CHELTENHAM
UP TO £35,000 DOE
Are you a driven Consumer Success Manager looking for your next move? Do you thrive in a fast paced environment? If the answer is yes, get in touch!
Our client is an industry leading brand based in Cheltenham. They are looking for a Consumer Success Deputy Manager to join their team on a full-time, permanent basis.
Benefits:
- Generous staff discount
- 25 days annual leave, +1 day for every 2 years of service
- Time off for your birthday
- Company events
- Company pension
The role:
- Overseeing day to day operations
- Solving complex inquires in line with the brand
- Training team members
- Always maintaining a professional manner
- Upholding brand standard
- Streamlining processes
- Elevating consumer journey
Experience and skills:
- Proactive problem solving
- Proven track record of excellent customer service
- Effortless relationship building
- Commercial thinking
Agilis Recruitment LTD is acting as an agency on behalf of our client.
We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
European Client Relations - French Speaking
Posted 8 days ago
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Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
Head of Client Relations, Pension Administration
Posted today
Job Viewed
Job Description
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services as part of our Practice Leadership Team. This outstanding opportunity allows you to lead and encourage a dedicated team of Client Executives to ensure optimal service delivery to our clients, as well as drive innovation in our product offerings, and lead campaigns supporting the strategic objectives of our clients.
How you'll make an impact
- Demonstration of your leadership experience in guiding and empowering the Client Relations Team to achieve service excellence across our diversified portfolio.
- Working collaboratively and in partnership with your peers and both internal and external stakeholders.
- Ownership of creative product development, tailoring solutions to client needs.
- Leading innovative and market leading campaigns.
- Commercial focus ensuring contractual profitability and identification of revenue generating opportunities.
- Active promotion of our services and initiatives via appropriate social media platforms and client forums etc.
About You
To be successful in this role, you should have:
- Confirmed Team Management: A proven track record in leading and developing high-performing teams.
- Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
- Technical Foresight: Shows a deep understanding of DB and DC scheme administration and associated infrastructure.
- Strategic Vision: Ability to identify, understand and support strategic client objectives.
- Business Acumen: A strategic and commercial approach contributing to organic and external business growth.
- Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services.
Why You'll Love Working With Us:
- Leadership Impact : Step into this newly created role on our Practice Leadership Team, where you will contribute to the continued success as a team and organisation.
- Dynamic Environment : Work with a broad range of administration solutions with efficiency and quality at the forefront of service provision.
- Collaborative and Inclusive Culture : the opportunity to build positive relationships across teams and work alongside industry leaders in an encouraging and dynamic environment.
- Professional Growth : Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
- Impactful Contribution: Play a crucial role in moulding the future of pension scheme administration and meeting client needs.
- Career Advancement : Grow your career with an expanding company dedicated to your professional development.
If you are ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations. Transform your career and make a difference with Arthur J. Gallagher!
#LI-TM2
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Head of Client Relations, Pension Administration
Posted 2 days ago
Job Viewed
Job Description
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable tran.
IT Support Specialist / IT Help Desk Support at South Jordan, UT 84095
Posted today
Job Viewed
Job Description
br>Location: South Jordan, UT 84095
Duration: 6-12 Months br>
Pay rate: $21/hr on W2 br>
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The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
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Responsibilities include:
Demonstrate strong customer service skills to provide phone support, including: istening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
P oduc ng accurate, detailed documentation at the client, problem, and incident level
Resolving conflict
Responsible for high-quality end-user technical support related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
Under general oversight, provides after-hours and weekend support as needed. The position requires attention to detail, follow-through, teamwork focus and positive attitude. < r> An und rstanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Cr ate positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
rovi es investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required. < r> E cellent communication skills required.
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment. < r> P eferred work experience in a technical support role, but not required. < r> R quired Education: High school diploma or GED with relevant work experience.
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly. < r> S lf-motivated and able to work on own initiative in a high-pressure environment.
Willing to work variable shifts including evenings, weekends, and public holidays.
Responsible for high-quality end-user technical support, related to enterprise software and hardware br> n understanding of technology and the ability to apply that knowledge to support all existing systems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment. < r>
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Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone that you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
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#CareerBuilder #Monster #Dice #Indeed #LinkedIn
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Call Center Agent (Panama)
Posted 434 days ago
Job Viewed
Job Description
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.Be The First To Know
About the latest Customer service roles Jobs in United Kingdom !
Call Center Agent (Panama)
Posted 434 days ago
Job Viewed
Job Description
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.