What Jobs are available for Customer Service Roles in Bingley?

The Role

We are looking for Customer Care temps to join our team across the busy Black Friday/Christmas period from October through to end of January. These roles will support in looking after our customers and their orders over this period. These positions will work alongside our team in our Harrogate office therefore need to be based within a commutable distance from Harrogate, North Yorkshire.

NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care temps work to deliver an honest, genuine, and ‘real’ experience that customers will engage with.

These temp opportunities are full time, from October through to end of January. Providing customer care across our contact hours on a shift basis, therefore require someone that is flexible in working hours. This includes weekend and evenings cover (note evening working hours end at 7pm). Coverage also includes all days throughout Christmas period (excluding Christmas Day).

Why NEOM Wellbeing?  

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.   

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With peak perks to support you through this period. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount!  

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below! 

What You Will Do

• Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
• Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
• Communicate to customers in a way that is professional, coherent and in line with our values, tone of voice & brand throughout all customer engagement
• Build & improve customer relationships
• Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty 
• Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
• Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
• Optimise product knowledge, wherever possible maximising selling opportunities 
• Responsible for proactive customer care activities to reduce inbound customer contacts

Requirements

What we would love

• Looking for people with previous customer service experience.
• Someone that strives to exceed customer expectations and create best-in-class experiences at every opportunity
• Ability to work collaboratively with a positive, growth mindset
• A true team player - flexible, adaptable, and able to manage a variety of tasks
• Strong written and verbal communication skills and attention to detail
• Experience using CRM tool is desired but not essential
• Experience using Shopify (or similar) preferred, but not essential
• Ability to learn and use IT systems

Benefits

• PEAK PERKS - social events, one off goodies
• TIME TO CHILL - 25 days holiday pro rata

• BIRTHDAY TREAT - Extra Day off on your birthday 
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy 

Apply Now

If you’re ready to share some Good Vibes in our Customer Care team and join NEOM Wellbeing, apply below, we can’t wait to hear from you!  

• Conducting in-depth skin consultations to assess client needs and recommend appropriate treatments and homecare regimes.
• Performing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and non-invasive rejuvenation therapies.
• Developing personalised treatment plans to address specific skin concerns and achieve client goals.
• Educating clients on skincare principles, product ingredients, and application techniques.
• Maintaining detailed and accurate client records, ensuring confidentiality.
• Proactively engaging with clients to build rapport, offer follow-up support, and encourage repeat business.
• Identifying opportunities for client retention and upselling of services and products.
• Staying abreast of the latest industry trends, techniques, and technologies in aesthetic skincare.
• Collaborating with the wider team to enhance service offerings and client experience.
• Ensuring compliance with all health, safety, and hygiene regulations within a remote context.

• NVQ Level 3 or equivalent in Beauty Therapy is essential.
• A minimum of 5 years of experience as a qualified Aesthetician.
• Proven experience in client relationship management and exceptional communication skills.
• Strong knowledge of various skin types, conditions, and advanced treatment modalities.
• Proficiency in using virtual consultation platforms and CRM software.
• A passion for the beauty and wellness industry and a commitment to continuous professional development.
• Self-motivated, organised, and able to manage time effectively in a remote setting.
• Excellent interpersonal skills with a friendly and professional demeanour.

• Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues in a timely manner.
• Process customer orders, returns, and exchanges.
• Escalate complex issues to senior staff or relevant departments.
• Maintain detailed records of customer interactions and transactions.
• Adhere to company policies and service standards.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to a positive and supportive team environment.

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Proficiency with basic computer applications and CRM systems.
• Ability to work well in a team and independently.
• A positive attitude and a strong work ethic.
• Previous experience in a call center environment is a plus.

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, forms, applications, and requests.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to relevant departments or supervisors.
• Contribute to team goals and service level agreements.
• Identify opportunities to improve customer experience.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

• Lead, coach, and mentor a team of customer service representatives, setting clear performance expectations and providing regular feedback.
• Monitor team performance, analyse key metrics (e.g., response times, resolution rates, customer satisfaction scores), and implement strategies for continuous improvement.
• Handle escalated customer issues, providing prompt and effective resolutions while maintaining a high level of customer satisfaction.
• Develop and implement customer service policies and procedures to ensure consistency and efficiency.
• Train new team members on products, services, and customer service best practices.
• Foster a positive and supportive team environment, encouraging collaboration and knowledge sharing.
• Liaise with other departments to resolve complex customer queries and improve overall service delivery.
• Identify trends in customer feedback and operational data to recommend improvements to products, services, and processes.
• Manage team scheduling, workload allocation, and adherence to operational requirements.
• Ensure compliance with company standards, data protection policies, and service level agreements.
• Champion a customer-centric approach throughout the team and the wider organisation.

• Proven experience in a customer service role, with at least 2 years in a team leadership or supervisory capacity.
• Demonstrated ability to lead, motivate, and develop a customer service team.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency in customer relationship management (CRM) software and ticketing systems.
• Experience working within a hybrid work model, demonstrating effective remote and in-office collaboration.
• Ability to remain calm and professional under pressure.
• Good organisational and time management skills.
• Familiarity with technology products/services is a plus.

• Lead, coach, and mentor a team of customer service representatives.
• Oversee daily team operations, ensuring service level agreements (SLAs) are met.
• Handle escalated customer complaints and complex queries, resolving them efficiently and effectively.
• Monitor team performance metrics and provide regular feedback and coaching.
• Conduct quality assurance checks on customer interactions.
• Develop and deliver training programs for new and existing team members.
• Implement and improve customer service processes and procedures.
• Foster a positive and collaborative team environment.
• Liaise with other departments to ensure seamless resolution of customer issues.
• Contribute to the development and achievement of departmental goals.
• Maintain accurate records of customer interactions and team performance.

• Previous experience in a customer service supervisory or team leader role.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience with CRM software and customer service tools.
• Good understanding of customer service principles and best practices.
• Ability to work under pressure and manage challenging situations.
• Strong organisational and time management skills.
• Flexibility to adapt to changing priorities.

• Lead, manage, and motivate a remote team of customer service representatives to achieve performance targets.
• Set clear expectations, provide regular feedback, and conduct performance reviews for team members.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
• Develop and implement training programs to enhance team skills and product knowledge.
• Foster a positive and collaborative team environment, encouraging professional development.
• Identify trends in customer inquiries and feedback, recommending process improvements and service enhancements.
• Ensure adherence to company policies, procedures, and service standards.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Manage team scheduling and resource allocation to ensure adequate coverage.
• Contribute to the development and maintenance of the customer service knowledge base.
• Champion a customer-centric approach throughout the team and organisation.

• Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
• Strong understanding of customer service best practices and metrics.
• Excellent leadership, coaching, and motivational skills.
• Exceptional problem-solving and conflict resolution abilities.
• Outstanding communication, interpersonal, and active listening skills.
• Proficiency in using customer service software, CRM systems, and ticketing platforms.
• Ability to manage and thrive in a remote work environment.
• Strong organisational and time-management skills.
• Experience with e-commerce operations is a significant advantage.
• Ability to analyse data and generate reports on team performance.
• Bachelor's degree in Business, Communications, or a related field, or equivalent experience.