44 Customer Service Roles jobs in Bracknell

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.

We are a 24/7 service and as such we have both daytime and evening opportunities available. However, we do ask for a minimum contractual commitment of 16 hours per week which could include weekend working. Our shift patterns are based around the core hours of 06:00 - 23:00.

Requirements

About the Role

• Act as the first point of contact for incoming calls, dealing with queries effectively.
• Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
• Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
• Accurate recording and storage of information in line with company policies.

About You

• Excellent customer service skills and strong attention to detail.
• Strong verbal and written communication skills.
• Prior experience in call handling or contact center work is desirable, but full training will be provided.
• High emotional intelligence with the ability to empathize with patients.
• Proficient in Microsoft Office applications.

Benefits

• You will receive ongoing training and support
• Opportunity for career progression
• Company Pension scheme
• Life Insurance
• Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
• 28 days holiday (inclusive of UK bank holidays)
• Pizza lunches and free snacks
• Free parking

Salary

We are a Real Living Wage Employer and our hourly rates of pay start at £12.60 plus additional uplifts for evening and weekend work.

About HealthHero

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.  Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.

We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

• Call Control - Engage with our existing customers, providing comprehensive information about our products and services
• Ability to influence and create engagement
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Conflict Management and de-escalation within remit of role

Communication Skills:

• Working cross functionally with departments within the business and building effective relationships
• Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to detail:

• Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
• Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
• Effectively manage time and resources to address queries efficiently without compromising quality.
• Data Entry - Capturing and maintaining customer records and details

Proactivity:

• Work to departmental and organisation targets whilst working individually and as a core team member
• Seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores.
• Problem Ownership:
• Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Customer Service Coordinator – Cochlear Care

Location: Office-Based – UK Addlestone (Full-Time)

About us:

At Cochlear, we are driven by a singular purpose: to help people hear and be heard. As the global leader in implantable hearing solutions, we empower individuals of all ages to overcome hearing loss and reconnect with life. With over 40 years of innovation and collaboration with hearing professionals and patients, our technology has changed the lives of over 700,000 people worldwide.

Our success is built on a deep commitment to improving the lives of recipients and supporting clinics, caregivers, and partners. Every employee at Cochlear contributes to this mission—and this is your opportunity to be a part of it.

About the Role:

As a Customer Service Coordinator – Cochlear Care, you will be the trusted first point of contact for our customers—recipients and clinics—providing timely, empathetic, and technically informed support. Your role is essential in ensuring that every customer feels heard, valued, and guided through their journey with Cochlear products and services. You will handle a range of queries—from product troubleshooting and Bluetooth connectivity to order processing, clinical documentation, and onboarding support. You'll also collaborate closely with field teams and clinical experts to resolve complex issues and maintain a high standard of customer care.

Key Responsibilities:

Customer & Product Support

• Serve as the primary contact for technical, product, and clinical enquiries across phone, email, face to face and digital channels
• Troubleshoot device and connectivity issues, especially Bluetooth/app-related queries
• Deliver empathetic, recipient-focused support, adjusting communication to meet diverse needs (e.g. hearing impaired, mobility or visually impaired, learning difficulties)

Order & System Management

• Confirm product orders, manage invoicing and compliance with country-specific procedures
• Maintain recipient records and ensure smooth onboarding to programs and online store platforms
• Administer replacements, and returns
• Accurate Data management for our service products, Cochlear Care and Travel Loaner program

Cross-Team Collaboration

• Liaise with internal Cochlear Field Teams and UK Clinical Helpline to escalate cases as needed
• Coordinate with Cochlear Care clinics to refer recipients for in-person clinical follow-up
• Attend national meetings, training sessions, and customer events to support our broader mission

Data Integrity & Compliance

• Ensure recipient data is accurate, up to date, and handled in compliance with GDPR and privacy regulations
• Contribute to knowledge base development and documentation of FAQs and troubleshooting insights

Your Profile:

To be successful in this role, you bring a unique blend of technical acumen, customer service excellence, and a deep understanding of human needs. You thrive in an environment that blends healthcare with technology, and you are motivated by helping others.

You will have:

• NVQ Level 2 in Customer Service or equivalent professional experience
• Previous experience in a medical device, healthcare, or NHS-related setting is highly advantageous
• Proven technical problem-solving skills, especially around device connectivity and app integration
• Proficiency with CRM and ERP systems such as Salesforce and Oracle
• Excellent communication and relationship-building skills
• High level of deaf awareness and ability to adapt to customer needs
• Proficiency in Microsoft Word, Excel, Outlook, and data systems
• Flexibility to travel occasionally for training and customer events

Why Join Cochlear?

• Meaningful Work: Help people regain their hearing and reconnect with life
• World-Class Training: Ongoing product and professional development
• Inclusive Culture: Work in a supportive, mission-driven environment
• Career Growth: Opportunities to grow in a global leader in hearing technology
• Employee Engagement: Participate in workshops, customer events, and learning initiatives
• Comprehensive Benefits Package (details provided at interview)

Apply Now If you're passionate about delivering outstanding customer care, thrive in a technology-rich environment, and want to contribute to something bigger—Cochlear is the place for you. Join us and help connect people to a world of sound.

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:

Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

Optimum Golf Technologies (OGT) is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa.

Main brands within the portfolio include Foresight Sports, the global leaders in launch monitors and simulator technology, and Bushnell Golf, industry leaders in distance measuring devices. Both brands are recognised as the gold standard by golfers, golf professionals, equipment manufacturers, and media outlets.

The Role

Develops a culture of customer satisfaction through timely and thorough handling of inquiries. Works in a fast-paced environment to address customer issues submitted via telephone and email.

Your key responsibilities

• Answers inquiries via telephone or email promptly to enhance the customer service experience.
• Accurately records and logs interaction with our trade customers and updates account information.
• Receiving and process incoming orders to high level of accuracy.
• Monthly sales replenishment calls.
• Contributes to bottom lines sales by increasing customer satisfaction.
• Good knowledgeable understanding of products, ongoing support to agents and our customers.
• Works with both UK & EU agents understanding needs and providing support.
• Communication with warehouses in both UK & EU, placing orders & queries.
• Key company records to be maintained and updated when required for our products.

Customer Service Skills and Experience

• Good Communication Skills.
• Customer Service Support Experience.
• Excellent Listening Skills.
• Results-Driven, Able to Work as a Team.
• Ability to Work in Fast-Paced Environment.
• Ability to Work Under Pressure.
• Pays Attention to Detail.
• Fast Learner.
• Problem-Solver.
• Analytical.

Ideally you will have

• CRM experience
• Work experience within the golf industry (Trade or Retail capacity)
• Golf product knowledge

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

About Us:

Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.

This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team, with a family mentality financially supported by a private investment firm.

E-commerce is growing fast, we strongly believe the right team is our success

into next phase of growth and transformation.

Employees have an opportunity for growth within the business, helping within many tasks and showing progression within the company.

Add to our team by joining our friendly work environment and bringing enthusiasm to our business.

Customer Service Assistant (Aftersales)

We are currently recruiting for a Customer Service Assistant, to strengthen our Customer Services team, who put our customers at the heart of everything they do.

The Customer Service Assistant(s) act as the first point of contact for our customers and are a vital part of our team here at Trading Depot.

In this fast paced, demanding role you will build relationships with not only your fellow team members but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that 'extra mile'.

This role will be based in our office in Maidenhead.

Responsibilities include, but are not limited to:

• Provide our customers with a first class, friendly and professional service.
• Managing a varied workload as part of a busy energetic team.
• Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email & webchat.
• Providing product knowledge to our customers.
• Ability to deal with difficult situations in an assertive, supportive & professional manner.
• Raising returns and dealing with suppliers.
• Liaising with couriers.
• Raising courier claims.
• Contribute to team effort by accomplishing related results as needed.
• Taking ownership of the aftersales department.
• Achieving set individual KPIs on a daily basis.
• Build and maintain a strong relationship with our suppliers/manufactures.
• Support the business in other areas when needed.

Skills Required:

• PC literate (Word, Excel, Outlook essential).
• Professional & confident telephone manner.
• Ability to work as part of a team and independently.
• Ability to organise own workload to meet deadlines.
• Hands on approach to tasks.
• Strong attention to detail.
• Excellent problem-solving skills.
• Ability to multi-task.
• Desire to learn new skills.
• Good standard of written English and maths.
• Previous office & Customer Service experience is essential.

Benefits:

• 21 days paid holiday not including bank holidays.
• Onsite parking.
• Training & coaching.

Salary: Competitive and negotiable (depending on experience).

Job Types: Full-time, Permanent

Pay: £25,400.00-£26,000.00 per year

Benefits:

• Employee discount
• On-site parking

Application question(s):

• What are your salary expectations?
• Do you have a notice period? If so, how long is this period?

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.

The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.

This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.

• Driving customer onboarding.
• Leading implementation and embedment.
• Engaging with customers through weekly service meetings.
• Delivering airline Key Performance Indicators and Service Level Agreements.
• Acting as a link between operations and customer.
• Developing and introducing new business.
• Monitoring and managing customer Key Performance Indicators.
• Producing reports for senior managers.
• Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
• Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
• Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.

• Customer Service Experience within a service delivery environment.
• Confidence to explore and develop new business opportunities.
• Good communication skills with the ability to build strong relationships with key stakeholders.
• Planning and organisational skills including handling multiple tasks and prioritising them.
• Airport experience is desirable.

Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

Location

Thame / Oxfordshire

Salary

From £25,250

Contract

Temporary (Full Time - 12 months)

Reference

811

Closing Date

21 October 2025

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.

This role is a 12 month Fixed Term Opportunity working full time, 35 hours per week, Monday to Saturday in our Thame Branch.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday pro rata
• From January 2026, all colleagues will have access to fully funded private medical insurance
• A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance worth 8x your salary
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments

Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.