148 Customer Service Roles jobs in Craigavon

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

• £5 - 20 (per 1 hour session)
• 50 - 00 (multi-session studies)

Job Requirements:

• Show up at least 10 mins before discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smartphone with working camera or desktop/laptop with webcam
• Must have access to high speed internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Customer service representative agent experience is not necessary.

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed should you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

• Provide first-line technical support to customers experiencing issues with our software products.
• Diagnose and resolve software-related problems, escalating complex issues to higher-level support as needed.
• Respond to customer inquiries via phone, email, and support ticketing system in a timely and professional manner.
• Guide customers through product features, functionalities, and troubleshooting steps.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to the product development team for continuous improvement.
• Ensure customer satisfaction by delivering efficient and effective support solutions.
• Adhere to all service level agreements (SLAs) for response and resolution times.
• Collaborate with team members and other departments to ensure a seamless customer experience.

• Minimum of 2 years of experience in technical support, customer service, or a related IT role.
• Strong understanding of software troubleshooting and problem-solving methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Familiarity with operating systems (Windows, macOS) and common software applications.
• Ability to work effectively both independently and as part of a hybrid team.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent; a relevant IT certification is a plus.

BT Customer Service Advisor
Location: Belfast
Pay Rates: 13.42 to 31.27 per hour, depending on working hours.
Hours: Full Time 37.5
Shift Pattern Options:

Option 1: 4 Week working rota of 2x weeks of earlies with shifts falling between 06:00 to 17:00 and 2x weeks of late shifts falling between 12:00 to 23:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend.

Option2: 4 Week working rota of 2x weeks of earlies with shifts falling between 08:00 to 19:00 and 2x weeks of late shifts falling between 12:00 to 23:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period

Contract: Temporary to Permanent opportunities
Start Date: 13/10/2025.

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy and IT skills with a diligent nature

Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues.

As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires.

Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
All applications will be subject to pre-employment and referencing checks, inclusive of DBS.

So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.