3535 Customer Service Roles jobs in Dagenham

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services as part of our Practice Leadership Team. This outstanding opportunity allows you to lead and encourage a dedicated team of Client Executives to ensure optimal service delivery to our clients, as well as drive innovation in our product offerings, and lead campaigns supporting the strategic objectives of our clients.

• Demonstration of your leadership experience in guiding and empowering the Client Relations Team to achieve service excellence across our diversified portfolio.
• Working collaboratively and in partnership with your peers and both internal and external stakeholders.
• Ownership of creative product development, tailoring solutions to client needs.
• Leading innovative and market leading campaigns.
• Commercial focus ensuring contractual profitability and identification of revenue generating opportunities.
• Active promotion of our services and initiatives via appropriate social media platforms and client forums etc.

To be successful in this role, you should have:

• Confirmed Team Management: A proven track record in leading and developing high-performing teams.
• Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
• Technical Foresight: Shows a deep understanding of DB and DC scheme administration and associated infrastructure.
• Strategic Vision: Ability to identify, understand and support strategic client objectives.
• Business Acumen: A strategic and commercial approach contributing to organic and external business growth.
• Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services.

Why You'll Love Working With Us:

• Leadership Impact : Step into this newly created role on our Practice Leadership Team, where you will contribute to the continued success as a team and organisation.
• Dynamic Environment : Work with a broad range of administration solutions with efficiency and quality at the forefront of service provision.
• Collaborative and Inclusive Culture : the opportunity to build positive relationships across teams and work alongside industry leaders in an encouraging and dynamic environment.
• Professional Growth : Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
• Impactful Contribution:  Play a crucial role in moulding the future of pension scheme administration and meeting client needs.
• Career Advancement : Grow your career with an expanding company dedicated to your professional development.

If you are ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations. Transform your career and make a difference with Arthur J. Gallagher!

#LI-TM2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: 28,000 per annum + potential 500 yearly bonus

About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.

About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative:

• Responding to inbound phone calls and email enquiries from customers
• Processing orders efficiently with attention to detail
• Providing aftersales support to ensure customer satisfaction
• Delivering professional and friendly service to every customer
• Resolving issues and queries in a timely and helpful manner
• Preparing, issuing, and following up on customer quotations
• Liaising with internal teams to ensure a smooth customer journey
• Maintaining accurate customer records

What's in It for You

• A stable, office-based full-time role in a supportive team
• Competitive salary of 28,000 plus up to 500 annual bonus
• 25 days holiday plus all bank holidays
• Free on-site parking
• A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.

Customer Service Representative
Location: Welham Green, Hatfield
Salary: £24,000 – £25,000
Job Type: Permanent

Customer Service Representative – About our client:
Our client is a growing business with a dynamic sales team, known for delivering excellent service to their loyal customer base. This role is vital in supporting customers via phone, email, live chat, and instant messaging, ensuring all queries and issues are handled with professionalism and care. This is an office-based role.

Customer Service Representative – Details:

• 21 days holiday, plus bank holidays + Christmas closedown

• Staff discount

• Subsidised canteen

• Free on-site parking
  
  

Customer Service Representative – Responsibilities:

• Prioritise and process customer orders and requests via telephone, email, live chat or instant message

• Investigate and resolve customer complaints, including issues such as late deliveries, incorrect or faulty products, and technical support

• Maintain accurate and confidential customer service records

• Use internal systems and databases to deliver excellent service

• Liaise with suppliers to arrange collections, deliveries, item repairs and manage correspondence

• Support customers with online ordering and registration processes

• Check stock availability and place restock orders where necessary

• Assist the finance team with customer security checks, accounting queries or flagged issues

• Communicate clearly with customers about their orders, including any delays or delivery updates

• Work closely with overseas manufacturing teams via Skype or email

• Maintain a tidy and safe working environment in the warehouse

• Keep internal teams updated with product samples, new ranges and any related queries
  
  

Customer Service Representative – What We’re Looking For:

• Previous office-based experience handling customer enquiries and administration is essential

• Friendly and patient approach

• Able to thrive in a fast-paced, team-based environment

• Strong attention to detail and time management

• Excellent communication and listening skills

• Confident problem-solver and critical thinker

• Able to manage deadlines and prioritise customer needs

• Accurate record-keeping

• Strong ability to build rapport with customers

WGCCOMMPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Are you ready to embark on an exciting career with us? Do you possess a natural flair for customer service? Are you looking for a role where your skills can truly shine? We are currently looking for a Customer Service Representative to join our busy team in Westerham - TN16!

Hours of Work: Full Time, Permanent

As a Customer Service Representative, your main responsibility will be to ensure every cus.

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Are you ready to embark on an exciting journey in customer service? Do you thrive in fast-paced environments where your skills can truly shine? How would you like to assist customers while achieving fantastic sales targets? We are currently looking for a Customer Service Representative Sales to join our busy team in Westerham!

Hours of Work: Full-time, permanent position

As a Customer Service Repre.

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• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Escalate complex issues to appropriate departments or management when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer satisfaction and retention.
• Assist in training and mentoring new customer service representatives.
• Handle customer complaints and manage difficult situations with empathy and professionalism.
• Contribute to team goals and provide feedback for process improvements.
• Stay up-to-date with product knowledge and company policies.

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world.

We are looking for a bilingual French speaking Customer Service Representative to join our team. If you’re a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.

We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience.

Responsibilities:

• Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
• Provide customer service via many channels including phone, email, and chat in both English and French.
• Retain clients in accordance with company requirements and customer needs.
• Meet and exceed individual goals.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
• Other duties as required.

Requirements

• 1+ years customer service or call center experience
• Native French speaker whose also fluent in English (reading, writing, speaking)
• Top notch phone presentation skills.
• Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
• Must be organized, self-motivated, driven, and have an appetite to succeed.
• Consistent track record of retaining a high percentage of clients.
• Excellent writing skills.
• Stable work history.
• Highly motivated & energetic.
• Flexible and able to thrive in a fast paced, high growth environment.
• Must be able to commute to the London office occasionally for training and team-building events.
• Must be authorized to work in the UK and perform the role from within the UK.

Benefits

• £32,500 annual Salary 
• Full Time Standard Benefits
• Pension
• 28 Days Holiday 
• Fully remote position 
• Rewarding culture & work / life balance

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insights to enable smarter trading.

We combine the agility of a fintech company with the stability of a trusted financial institution to deliver trading technology and solutions for B2B clients and traders, empowering them to succeed. Our culture is fast-paced, collaborative, and innovative.

The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas and Bulgaria. 

The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information.

We are seeking an experienced Customer Support Representative to support Eightcap’s growth by onboarding new accounts, responding to account queries, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships within the LATAM region. This role will primarily focus on inbound customer support, ensuring an exceptional experience for our clients.

The ideal candidate will be fluent in Spanish and English languages, have a strong background in Support and a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Key Responsibilities

• Respond to incoming enquiries from clients via whatsapp, email, live chat and telephone in a timely and professional manner.
• Provide exceptional client support, including technical, operational and basic trading assistance.
• Respond to client queries relating to account management.
• Process new account applications and onboard new clients from the LATAM region.
• Update and configure existing accounts according to client demand.
• Ensure industry and company standards for compliance, including AML/KYC, are met
• Document customer feedback and promptly escalate unresolved issues as needed
• Maintain good communication with colleagues across the business worldwide to ensure client needs are met in a timely manner.
• Provide assistance in the creation and implementation of new procedures and processes.
• You will be an example of our company's values, showcasing them in every task you undertake.

Requirements

Essential

• Fluent in Spanish & English
• Ability to work hours which reflect the LATAM region
• Proven experience providing customer support or client experience in a professional team environment via telephone and livechat channels
• Strong ability to work as part of a team but also independently as required
• Computer literacy, above average data entry skills and attention to detail.
• Ability to think analytically and troubleshoot day-to-day issues.
• The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment.
• Ability to work on public holidays if required

Desired

• An understanding or interest in trading, FX or general finance.
• Experience with Salesforce Service Cloud 
• Experience with customer service operations and performance metrics.
• Knowledge of UX/UI principles and conversational design.

Benefits

Why Eightcap?

• 26 days’ holiday
• Aviva workplace pension
• Vitality private health insurance
• Ongoing investment in your career development
• Parental leave
• Staff referral bonus program
• Collaborative team culture
• Ongoing investment in your career development, including technical and professional training
• Being part of an exciting new project for the company
• Regular social activities

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.