What Jobs are available for Customer Service Roles in East Grinstead?
Showing 53 Customer Service Roles jobs in East Grinstead
Customer Care Operative
Posted 2 days ago
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Job Description
Customer Care Maintenance Operative - Berkshire/Hampshire - Permanent - £40,000 - Van and Fuel Card
Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Maintenance Operative into the team.
The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.
Duties of the role:
- Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
- Liaise with the Customer Care Team based in Head Office.
- Ensure all required materials and resources are available prior to attending customers’ appointments.
- Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
- Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
- Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
- Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
- Ensure the highest level of Health and Safety adhered to at all times.
- Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.
Skills Required:
- You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
- Excellent Customer Service skills
- Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
- Flexible to travel across Buckinghamshire, Berkshire, Hampshire, Surrey & Sussex areas
- Full Driving License
For more information please apply above or contact Chris Ellis at Wheatstone Solutions.
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Customer Care Advisor
Posted 2 days ago
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Job Description
CUSTOMER CARE TEAM- EASTBOURNE
The Customer Care Team provides the highest level of customer support via telephone, email and online. As Customer Care Advisor you will be the first point of contact for customers and will be a member of a fast-paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next steps, and helping customers to get the help and support they need.
PRINCIPAL ROLES AND RESPONSIBILITIES
- Setting up new customer accounts and making welcome calls.
- Closing customer accounts when customers move home.
- Proactively resolving customer billing queries over the phone and via email.
- Setting up and managing Direct Debits and taking phone payments.
- Interacting with customers daily, via telephone or email, responding to their questions
- Successfully managing and resolving customer complaints or concerns, proactively implementing any lessons learnt to improve future service delivery.
- Paid emergency out of hours cover.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
- Minimum of 2 years’ experience in a fast-paced customer service call centre environment.
- Customer service orientated with strong customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience in a client liaison or customer service role is essential.
- Excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships with a wide variety of key stakeholders, including clients, contractors, and customers.
- Excellent written communication skills.
- Must be a team player.
- Strong attention to detail.
- Self-starter, driven by success and able to work well under pressure.
- Organised and methodical, with the ability to prioritise and maintain an orderly workflow.
- Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new software.
- Reactive and proactive problem-solving skills.
- Awareness of legislation and requirements surrounding data protection and privacy.
We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
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Customer Care Professional
Posted 2 days ago
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Job Description
- Salary: 12.53 per hour
- Location: Brighton
- Duration: Temporary, 6 months
- Hours: 35 hours per week, Monday to Friday - 8am - 4pm
Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.
The Role
Our Client's Consumer and Corporate Maintenance department has a new account maintenance role open for a Customer Care Professional to join the team and service email communication only.
This role includes:
- Back office role in CFN Consumer and Corporate Maintenance
- Maintaining Consumer and Corporate accounts
- Supporting cancellations, credit balance refunds and upgrades/downgrades
- Perform routine back-office customer service tasks with a strong focus on accuracy, consistency and attention to detail
- Delivering excellent customer service and efficient communication through email servicing only
- Working towards department goals and maintaining SLA metrics; inclusive of productivity in role and delivering quality work
In your role you must be:
We value motivated and dedicated colleagues who strive to do what is best for customers and can demonstrate the following:
- Proven ability to work toward goals and achieve team SLA's
- Dependable and self-motivated, comfortable working independently
- Time management skills to meet daily and weekly targets
- Computer literate, able to navigate through multiple computer systems simultaneously, with speed and accuracy
- A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations
- Able to be flexible, adaptable, and work as part of a team within a highly supportive and collaborative environment
If you feel that you fit the above criteria, please don't hesitate to apply here today!
This role will be subject to background verification checks. Further details and conditions will be shared on application.
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Customer Care Executive
Posted 2 days ago
Job Viewed
Job Description
Kingston
Hybrid Working
£30,000
A food company based in Kingston are on the looking for an organised and efficient Customer Care Executive to join their team.
The ideal candidate will have customer service experience and be someone who has a desire to learn, adapt and grow within a role.
Customer Care Executive Responsibilities:
- Manage the onboarding process for new suppliers
- Ensure updated product specifications are obtained for label reprints and check for any necessary updates
- Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity
- Create and ensure SSCC labels are agreed upon with suppliers
- Provide additional support to the customer service team during busy periods to ensure a high level of service
- Handling customer queries over telephone and email
- Handle customer complaints and compensation, ensuring resolutions meet company standards
- Ensuring supplier certifications are up to date
- Support cross-functional requests for product launch and quality
- To have experience within a customer service role.
- Knowledge of EUFIC Regulations/Allergen Labelling would be beneficial
- Excellent attention to detail and ability to manage multiple tasks and deadlines.
- Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
- Proficiency in project management
- Be part of a growing mission-led business dedicated to better serve people & planet
- Friendly, enthusiastic, like minded team - vibrant office working environment
- Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
- Hybrid working model (3-days per week in-office and 2 days from home)
- Real opportunities to grow in your career and develop your skills as we scale the company
- Free product samples and new product testing sessions
If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Customer Care Representative (Order Management)
Posted today
Job Viewed
Job Description
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Radiometer, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a team that celebrates diverse ideas and continuous improvement. Here, you'll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Care Representative (Order Management) is responsible for ensuring accurate order processing, delivering customer service that exceeds customer expectations and providing a prompt and accurate handling of customer credit claims.
This position reports to the Customer Care Team Leader and is part of the Customer Care Team located in Crawley, West Sussex and will be an on-site role.
In this role, you will have the opportunity to:
+ Improve customer experience
+ Enhance and add new skills
+ Participate in process improvements
The essential requirements of the job include:
+ Minimum GSCE English and Mathematics at Grade C or higher
+ A proven background in customer service
+ Call handling experience
It would be a plus if you also possess previous experience in:
+ CRM system experience
+ Intermediate skills in MS Word, Excel and Outlook
Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Customer Care Advisor - Up to 29k + Bonus
Posted 2 days ago
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Job Description
Customer Care Advisor
Location: Brighton
Hours: Monday - Friday, 9:00am - 5:30pm
Salary: 25,000 - 29,000 + Quarterly Bonus (after 6 months' employment)
Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy building relationships and providing outstanding customer support? If so, this could be the perfect role for you.
We're recruiting for a Customer Care Consultant to join a friendly and dynamic Helpdesk team in central Brighton. You'll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency.
The Role:
- Responding to incoming queries via phone and email through a live Helpdesk
- Conducting customer feedback surveys over the phone
- Providing clear, accurate, and timely information to customers
- Tracking, monitoring, and resolving issues in collaboration with the wider team
- Supporting activities to keep customers informed and connected
- Thinking on your feet to handle a wide range of real-time queries
About You:
- Excellent communication skills - both written and verbal
- Highly organised with strong attention to detail
- Calm under pressure and able to juggle multiple priorities
- Previous experience in Customer Success or Customer Service
- Knowledge of Salesforce CRM is desirable
Next steps:
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
To learn more about this exciting opportunity and to be considered, please apply today with your CV!
Please note: due to high volumes of applications, if you do not hear from us within 5 working days, unfortunately your application has not been successful on this occasion. For more opportunities, please visit our website: (url removed)
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Customer Care Professional - Commercial and Merchant Servicing
Posted 8 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Commercial & Merchant customer base accounts form a significant proportion of American Express growth and revenue. Ensuring these customers have great experiences with us is key to supporting our customers in key segments from Small Business Card Members & Global Corporate partners to Merchant customers
**How will you make an impact in this role?**
+ Consistently deliver extraordinary service for Commercial and Small Business Clients through inbound calls in a fast-paced, customer care environment with a keen focus on driving a Customer First mentality
+ Consult with Card Members to understand their commercial needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through Customer understanding and recommendation of relevant product offers/ benefits that deepen customer engagement and loyalty
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information aiming for first call resolution
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Meet and exceed performance goals that include, but are not limited to: efficiency, quality, compliance regulations and & customer performance metrics
**Minimum Qualifications**
+ Proven Customer Service experience in service industry
+ Outstanding verbal and written communication skills
+ Solid interpersonal skills to build strong relationships with card members and internal teams and colleagues
+ A Problem-solver, with the ability to de-escalate difficult conversations
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organisational skills
**Preferred Qualifications**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
+ Passion for deepening Customer relationships, through exceptional listening Customer understanding & recommending products or tailored solutions
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
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About the latest Customer service roles Jobs in East Grinstead !
Customer Care Professional - Customer Engagement Network (CEN) - START DATE: Monday 12th January ...
Posted 6 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Servicing (GS) is responsible for the company's customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
**How will you make an impact in this role?**
Your core responsibilities as a Customer Care Professional at American Express will include:
+ Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
+ Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
+ Enhance our customer's experience by identifying opportunities to offer products based on our Cardmember's needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Reprioritise and adapt to a constantly evolving environment
**Minimum Qualifications:**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal, and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a virtual environment
+ Shift work Monday to Sunday 7 days a week (working 5 days) - 35 hours a week
+ Working hours between 7:30am - 22:00pm
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
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Customer Care Professional, International Currency Card (ICC) - Start Date: 12th Jan 2026
Posted 1 day ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Customers select the American Express International Currency Card product suite because of its renowned reputation for delivering superior and exceptional Customer Service experiences throughout the lifecycle of the relationship. The customer base is UK, as well as global, multi-lingual.
**How will you make an impact in this role?**
The Customer Care Professional is tasked with delivering superior experiences and developing relationships with our customers. In joining this team, you must be an advocate of Premium Service.
**Responsibilities:**
+ Provide a world class service to card members, through frontline service delivery on a variety of ICC and UK products and processes.
+ The major focus of this role is to act as a primary service delivery contact for the International Currency Card & UK Cardmembers using courtesy, tact and sensitivity when handling incoming enquiry calls of a routine nature.
+ Building and management of cross-departmental relationships to ensure CEN success.
+ Accurately interpret Amex policies and procedures to provide innovative solutions to resolve customer enquiries.
+ Delivering outstanding service at every turn is paramount and this is the critical challenge associated with the position.
This is a frontline, inbound, phone-based role.
**Your core responsibilities as a Customer Care Professional at American Express will include:**
+ Delivering world-class customer service, while responding to customer inquiries and concerns over the phone
+ Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express
+ Enhance our customer's experience by identifying opportunities to offer products based on our Cardmember's needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Reprioritize and adapt to a constantly evolving environment
**Minimum Qualifications:**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal, and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a virtual environment
+ Shift work (7.30 - 20.00) Monday to Sunday 7 days a week (working 5 days) - 35 hours a week
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:**
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Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Customer Service Representative
Location: Hove
Hours: Full-time, 37.5 hours per week
Salary: Up to 26,000 (depending on experience)
We're working with a well-established engineering and manufacturing business to find a proactive Customer Service Representative to join their friendly team in Hove.
You'll be responsible for supporting customers with their orders and enquiries, managing accounts, processing orders through the ERP system, and ensuring excellent service throughout the sales process.
What you'll need:
Previous experience in a customer service or order processing role
Confident communication skills and attention to detail
Strong Microsoft Office skills (especially Excel and Word)
Ability to prioritise and work well under pressure
Experience using ERP/MRP systems (advantageous but not essential)
What's on offer:
Salary up to 26,000
33 days holiday (including bank holidays)
Private healthcare after probation
Pension scheme and profit share
Employee rewards and discounts
Cycle-to-work scheme
If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.
Apply now to join our client's team.
If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) .
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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