43 Customer Service Roles jobs in Eyres Monsell

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide information about products and services, troubleshooting issues, and processing orders or returns.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Manage and resolve customer complaints, providing appropriate solutions and alternatives within defined policies.
• Keep records of customer interactions, transactions, comments, and actions taken.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge and company services.
• Collaborate with other team members to share best practices and ensure consistent service delivery.
• Meet personal/customer service team targets for responsiveness and resolution times.
• Escalate complex issues to appropriate departments when necessary.
• Proactively communicate with customers regarding order status, issue resolution, or service updates.
• Contribute to a positive and supportive team environment.

• Proven customer support experience or experience as a client service representative is highly desirable.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficiency in CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• High degree of professionalism and patience.
• Comfortable working with technology and learning new software systems.
• A dedicated home office setup with a reliable high-speed internet connection.
• Ability to work independently and as part of a remote team.
• Previous experience in a remote work environment is a plus.
• A passion for helping people and delivering outstanding customer service.

• Leading, coaching, and developing a team of customer service professionals.
• Setting performance standards and monitoring team productivity.
• Handling escalated customer inquiries and resolving complex issues.
• Developing and implementing customer service policies and procedures.
• Analyzing customer feedback and service data to identify trends and areas for improvement.
• Ensuring adherence to service level agreements (SLAs) and quality standards.
• Training new team members and conducting ongoing skill development.
• Collaborating with cross-functional teams to enhance the overall customer experience.
• Reporting on team performance and customer service metrics to management.

• Lead and manage a team of customer service representatives to meet performance targets.
• Provide ongoing coaching, training, and development to team members.
• Handle and resolve complex customer escalations and complaints effectively.
• Monitor team performance, analyze data, and implement strategies for improvement.
• Ensure adherence to company policies, procedures, and service standards.
• Contribute to the development and implementation of customer service strategies.
• Foster a positive, supportive, and customer-focused team culture.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare performance reports and present findings to management.

• Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to analyze performance data and implement improvement strategies.
• Proficiency in CRM systems and customer service software.
• Experience with hybrid work environments and remote team management is advantageous.
• High school diploma or equivalent; a degree in Business or a related field is a plus.
• Commitment to delivering outstanding customer service.

• Provide exceptional customer service and support via multiple channels.
• Resolve complex customer issues and complaints effectively and efficiently.
• Mentor and provide guidance to junior customer service team members.
• Assist in training new customer service staff.
• Identify and escalate recurring issues to management with proposed solutions.
• Maintain accurate and detailed customer records in the CRM system.
• Develop and maintain expert knowledge of company products and services.
• Contribute to improving customer service processes and policies.
• Promote customer loyalty and satisfaction.
• Handle sensitive customer information with discretion and professionalism.

• Previous experience (3+ years) in a customer service or support role, with demonstrated experience in a senior or mentoring capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software and other customer service tools.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience in handling escalated customer inquiries.
• Ability to work under pressure and meet service level agreements.
• Familiarity with product knowledge management is a plus.

• Lead, mentor, and motivate a remote team of customer service representatives to achieve service excellence.
• Monitor team performance, providing regular feedback and coaching to enhance skills and productivity.
• Develop and implement customer service strategies and best practices to improve customer satisfaction and loyalty.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Train new team members and conduct ongoing training sessions for the existing team.
• Collaborate with other departments to address customer needs and improve overall service delivery.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to the development and implementation of knowledge base articles and support documentation.
• Champion a customer-centric culture throughout the organization.

• Proven experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Exceptional leadership, coaching, and motivational skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of customer service principles and best practices.
• Experience with customer service software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage and resolve customer escalations effectively.
• Proficiency in time management and organizational skills, crucial for a remote role.
• A proactive and positive attitude, with a passion for delivering outstanding customer service.
• Ability to work independently and as part of a collaborative remote team.
• Familiarity with (mention specific industry if applicable, e.g., e-commerce, SaaS, telecommunications) is a plus.

• Manage and lead the customer service team, providing coaching, training, and performance management.
• Oversee all customer service channels, including phone, email, live chat, and social media.
• Develop and implement customer service policies, procedures, and standards.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Handle and resolve complex customer escalations and complaints effectively.
• Identify trends in customer inquiries and feedback, providing insights to other departments for product and service improvements.
• Ensure the team is knowledgeable about company products and services.
• Develop and maintain training materials for customer service representatives.
• Collaborate with other departments to ensure a seamless customer journey.
• Manage workforce planning and scheduling to ensure adequate coverage.
• Drive initiatives to enhance customer loyalty and retention.
• Stay current with best practices and technologies in customer service management.

• Proven experience (5+ years) in a customer service management or supervisory role.
• Demonstrated leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of customer service principles and best practices.
• Experience with customer relationship management (CRM) software and helpdesk systems.
• Ability to handle high-pressure situations and resolve conflicts professionally.
• Proficiency in standard office software (e.g., Microsoft Office Suite).
• Experience in the e-commerce industry is a significant advantage.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• A customer-centric mindset with a passion for delivering exceptional service.