What Jobs are available for Customer Service Roles in Hinckley?
Showing 56 Customer Service Roles jobs in Hinckley
Customer Care Executive
Posted 2 days ago
Job Viewed
Job Description
We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.
This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
Working Pattern
This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working with us at Corona Energy:
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Is this job a match or a miss?
Customer Care Champion - Call Handler
Posted 10 days ago
Job Viewed
Job Description
**Country:**
United Kingdom
**Location:**
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
**Customer Care Champion - Call Handler**
**Role Overview** **:**
Otis is growing, and we are recruiting a Customer Care Champion working within our Inbound Call team, based in Leicester. The hours of work will be 8am-4pm.
Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment.
**On a typical day, you will:**
You are the first point of contact for customers who are facing an issue with their equipment. This can be because passengers are trapped in the elevator or their equipment has a fault that requires a technician visit. Occasionally, customers may call for another query and need to be routed to the right Otis team.
**Your role in these situations is to:**
+ Maximise the time you are available to receive customer calls throughout your working hours
+ Create work orders that capture the necessary information for the dispatchers to organise an appropriate technician visit
+ Quickly forward general queries to the right person
+ Handle your work efficiently as per the OtisLine KPI's
+ Maintain a high standard of quality when interacting with our customers, both internal and external
+ Manage emails and complete the correct action required
+ On occasion, CCC-Call Handlers may be asked to support other CCC teams, such as the Emergency Alarm desk.
**What You Will Need to be Successful** **:**
+ Excellent language, listening and communication skills
+ Customer-centric mindset and empathy for people
+ Resilience in handling stressful situations with ease and professionalism
+ Comfortable managing la arge number of customer interactions under time-sensitive conditions
+ Living Otis behaviours and Otis Absolutes (Re. Executing at Otis and Otis Absolutes)
+ Affinity using multiple IT systems
**Local Benefits or Selling Statement**
+ You will receive a employment contract with the world market leader in a crisis-proof industry.
+ We offer you remuneration in accordance with local standards
We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.
With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Is this job a match or a miss?
Customer Care Champion - Weekday Lates
Posted 10 days ago
Job Viewed
Job Description
**Country:**
United Kingdom
**Location:**
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
**Role Overview:**
Otis is growing, and we are recruiting a Customer Care Champion working within our Inbound Call team, based in Leicester.
Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment.
**Job On a typical day:**
+ Manage inbound and outbound calls from Technicians, Service Account Managers and Customers
+ Dispatch work orders created by telephone or email within the agreed process and timeframe
+ Ensure all relevant job and customer information is captured and updated in CRM
+ Follow required procedures when answering all alarm calls
+ Manage the OtisLine email inbox identifying and completing the correct action required from the email
+ Logging insurance reports
**What is needed to be successful in the role**
+ Passionate about excellent customer service
+ Have excellent written and verbal communication skills
+ A team-player and able to work under pressure to deliver business commitments
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Is this job a match or a miss?
Road Logistics Customer Care Operations Specialist
Posted 26 days ago
Job Viewed
Job Description
Working in Trucking is all about moving goods, but at Kuehne+Nagel, it is also about making a difference in people's lives. With us, you are a vital part of the supply chain that helps create everyday moments and unforgettable experiences for people around the world. For example, you'll make sure that fresh flowers arrive in perfect condition at the local florist to brighten someone's day. And that semiconductors arrive safely at the factory that builds medical devices that improve lives. At Kuehne+Nagel, our work is about more than we imagine.
****
You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.
**How you create impact**
+ Coordinate specialised transport services for customer orders, using Loginext Transport
+ Management system as well as manual planning activity.
+ Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible.
+ Agree with logistics service providers to ensure on-time pick-up and delivery service in full
+ Select transport modes, logistics service providers, considering the agreed selection parameters
+ Manage ad-hoc transport requests and adjustments
+ Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled
+ Be the first line of support for logistics queries
+ Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business.
**What we would like you to bring**
+ Excellent communication and interpersonal skills, written and over the phone
+ Strong customer service focus
+ Able to use own initiative and work unsupervised as well as within the wider team
+ Ability to work in shifts covering 8 hours from 7 am until 7 pm
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Is this job a match or a miss?
Customer Service
Posted 3 days ago
Job Viewed
Job Description
BT Customer Service Advisor
Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5
Shift Pattern Options:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 01/12/2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role
3.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Is this job a match or a miss?
Weekend Customer Service Specialist - Customer Service & Logistics
Posted 6 days ago
Job Viewed
Job Description
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
As part of a small Weekend Working team you will support strong service delivery through proactively working primarily on Customer Collaboration including Order Fulfilment, Network & Logistics as and when required with support.
Working in a dynamic, hybrid environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery as well as optimizing order fulfilment processes, stock deployment, transport and warehousing functions.
**How you will contribute**
You will:
+ Working across Customer collaboration, Order Fulfilment and Logistics you will work as part of a small team responsible for end to end operational delivery, whilst balancing business requirements and priorities across departments
+ Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central point of contact for small collection of external customers. With information provided by the weekday Customer Collaboration team in handover emails you will be responsible for executing and managing the information provided.
+ Order Fulfilment: As and when required you will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times and stock. With information provided by demand management in a handover spreadsheet, you will be responsible for effective allocation decisions and stock deployment.
+ Logistics: As and when you are required you will ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As an additional point of contact across the network the role manages proactive and cost-efficient stock deployment between DC's based on customer demand, minimizing stock movements and to protect service.
+ You will ensure business continuity through weekend working practises to deliver business KPI's (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
+ You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders during any SAP outages.
+ You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
+ Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience working within Customer Service (preferred)
+ Experience in logistics environment including transport, warehousing and systems (preferred).
+ High-level of SAP competence (preferred)
+ Strong numerical, analytical and logical reasoning skills
+ Problem solving ability to drive quick and effective resolution
+ Ability to work independently, under pressure to strict deadlines.
+ Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
+ Strong communication skills internally and externally.
+ Good knowledge of FMCG supply chain & logistics processes
+ Microsoft office applications including excel.
**More about this role**
**What you need to know about this position:**
**12 month secondment**
**Weekend working including Friday and Monday**
28.8 hours - Friday to Monday - working hours may vary between 7am and 5pm
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
Hybrid working - Friday and Monday onsite in Bournville. Saturday and Sunday 'Work from Home'
**Travel requirements:**
N/A
**Work schedule:**
100%
**Relocation Support Available?**
No Relocation support available
**Business Unit Summary**
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**
**_Our people make all the difference in our succes_**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?**
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**
**Job Type**
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
Is this job a match or a miss?
Customer Service Coordinator
Posted today
Job Viewed
Job Description
We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.
Key Responsibilities:
- Handle incoming customer enquiries via phone and email in a professional and courteous manner
- Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
- Liaise with engineers to ensure availability and efficient route planning
- Maintain accurate records of service requests, appointments, and customer interactions
- Provide timely updates to customers regarding appointment status and engineer arrival times
- Work closely with internal teams to ensure parts and resources are available for scheduled jobs
- Resolve customer issues and escalate where necessary to ensure high levels of satisfaction
Requirements:
Proven experience in a customer service role, ideally within a technical or engineering environment
- Strong organisational and time management skills
- Excellent communication skills, both written and verbal
- Ability to work under pressure and manage multiple tasks simultaneously
- Familiarity with scheduling software or CRM systems is a plus
- A team player with a positive attitude and a commitment to delivering outstanding service
The Benefits:
- Competitive salary with annual bonus scheme.
- Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
- 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
- Company sick pay scheme.
- Company personal pension plan with free x3 free life assurance scheme.
- Comprehensive training, career development and advancement opportunities.
- Complete range of high street discounts, discounted gym memberships, etc.
- One day's paid time off per annum to undertake voluntary work.
Equal Opportunities:
We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee stock purchase plan
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
Application question(s):
- What experience do you have managing customer queries and booking in services to attend them to resolve their query?
Work Location: In person
Is this job a match or a miss?
Be The First To Know
About the latest Customer service roles Jobs in Hinckley !
Customer Service Lead
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve high performance standards.
- Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to service level agreements.
- Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Train new team members and conduct ongoing training for existing staff on product knowledge and service protocols.
- Analyze customer feedback and service metrics to identify trends and areas for improvement.
- Collaborate with other departments to address customer needs and resolve cross-functional issues.
- Manage team schedules, workload distribution, and performance evaluations.
- Maintain a deep understanding of company products and services to effectively guide the team.
- Contribute to the development of customer service strategies and initiatives.
- Ensure a positive and supportive work environment for the customer service team.
- Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
- Excellent communication, problem-solving, and conflict-resolution skills.
- Strong interpersonal skills with the ability to motivate and guide a team.
- Proficiency in customer service software and CRM systems.
- Demonstrated ability to handle stressful situations and de-escalate customer issues.
- Experience in developing and implementing customer service processes.
- A proactive approach to identifying and addressing potential customer service challenges.
- Ability to work effectively under pressure and manage multiple priorities.
- A genuine commitment to delivering exceptional customer experiences.
- Familiarity with various communication platforms and support tools.
Is this job a match or a miss?
Travel Customer Service
Posted 4 days ago
Job Viewed
Job Description
We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.
Responsibilities:
-
Assist customers with booking flights, hotels, and transportation.
-
Provide clear and friendly support through phone, email, or chat.
-
Answer basic travel questions and guide customers to the right options.
-
Update reservations and confirm details for accuracy.
-
Support the team with day-to-day travel service tasks.
Qualifications:
-
Strong communication and customer service skills.
-
Comfortable using computers and online booking systems.
-
Ability to stay organized and pay attention to detail.
-
Friendly, helpful, and patient with customers.
-
Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote — Full-time or Part-time
Benefits:
-
Flexible schedule opportunities
-
Work from home
-
Training and growth potential
-
Supportive team environment
Is this job a match or a miss?
Customer Service Analyst
Posted 22 days ago
Job Viewed
Job Description
We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.
In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.
There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.
About you:
- Experience in a client-facing or service desk role (desirable, not essential)
- Great communication skills – written and verbal
- Strong organisation and time management
- A team player who can build positive relationships with colleagues and clients
- Passion for delivering excellent service
- Confident with Microsoft Office (Word, Excel, Outlook etc.)
- ITIL awareness would be a bonus, but not essential
Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.
What’s on offer
- Competitive Salary
- Hybrid working (home and office)
- Private medical insurance (after probation)
- Pension scheme (matched up to 5%)
- Life cover
- Shopping discounts and wellbeing support
- Cycle to Work scheme + shower facilities at the city office
- Company-paid travel and accommodation for training/meetings when needed
Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.
Is this job a match or a miss?